Walla vs ZENOTI

RATING:

4.9

(23)

Walla has 23 reviews and a rating of 4.91 / 5 stars vs ZENOTI which has 1124 reviews and a rating of 4.43 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.9 (23)
4.4 (1124)
Ease-of-Use
5 / 5
4.5 / 5
Value for Money
5 / 5
4 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
February 9, 2024
May 30, 2024
Pros/Cons
  • Pros

  • Walla is intuitive and simple, yet incredibly powerful. Our students can register with an ease we have never experienced at our studio, we rarely have client issues logging in or creating accounts.
  • Walla has been an amazing addition to our studios. The most important thing is our customers and being able to make everything easy for them.
  • Cons

  • There are a few things that are missing BUT the Walla team listens. At any time I can email or call and someone responds immediately to a question.
  • There were some additional capabilities around automated messaging and retail that was part of the previous software we used that I miss.
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  • Pros

  • We had an incredible project management team. Sensitive content hidden], have been a pleasure to work with and have provided an outstanding experience.
  • In this regard it has been very successful, and the Zenoti team were brilliant at importing and merging all our services and products.
  • Cons

  • There are many but most importantly is there's no integration of all centers, no feature that can exclude selected Custom Payment such as NO Payment from collection report etc.
  • Then 450 a month and I still have nothing working to show for it. The worst customer service I ever dealt with.
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Pricing Range
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2020

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos