The limited options for the tech accounts provide me with extra work editing their times.

This software is very user friendly and fairly easy to navigate. It is a great improvement from our previous work order and inventory system.

Mobile apps and the ability to track labor and costs. Not to mention spare parts and inventory.

The connector tools seems to be broken. I have had several issue with this.

With unlimited users I am able to expand to more than just my maintenance responsibilities. The ease of use and price make this the best CMMS on the market in my opinion.

This software is very easy to use in comparison to others on the market. I like the fact that their is a lot of possibilities to customize the data.

There are areas I do not use due to other software packages that are in our organization. Customer support has been very good.

Ability to put in meter readings is terribly painful. You cant add parts while in a workorder.

The ease of user integration for work order managment.

Which doesn't sound like much but every thing you click will have load times. The app is terrible and unusable.

I am very pleased with their current level of customer service.

Training was excellent and the instructor was able to answer all our questions quickly.

Overall Asset Essentials has been an incredible tool to show accountability for work orders on multiple levels from the techs, to requesters, to locations and even assets that are problematic.

Couple this program with InventoryEdge, a separate module, but well integrated functional step up into a more sophisticated asset maintenance program.

Asset Essentials has a very easy to use platform and mobile app. It allows my technicians to stay on the move across our 5 facilities.

Overall, the transition team was prepared and extremely helpful.

I am very pleased with the software and it's capabilities. It would be nice to maybe have some videos on how to customize the screens.

They were super-helpful in the setup process, but it does take time and effort. So I wouldn't say it is hard to use or setup, I would just say those things take some time.

Fantastic support throughout the journey. I like that there the modules are interconnected and that the date flows easily.

The forms are really hard to understand and navigate.

They built a solution in a very timely manner and created forms and workflows which are easy to use for the teams on the ground and effective in capturing the required information.

After syncing jobs from desktop to mobile, the app would crash (tested over several days).

I like best about this software is the ability to tailor it to your own operations from pre planning, accountability, visibility and client delivery.

I really like the strong API capabilities. Dusk's industry experience is evident when conversing with them and they really understand client need.

Great experience would recommend to any company looking for new software and setup.

We have been informed of all progress and any issues have been resolved within a quick timeframe.

The ease of use, seamless scalability, compatibility to other softwares, applicability to our needs and great degree of customisation.

Dusk IOP took time to really understand the brief, develop a bespoke solution and ensure it was effectively rolled out. It has been a great experience to date.

Integrates with Hubspot, has field management and [sensitive content hidden] is a pleasure to work with.

The simplicity and easy of navigation. Dashboards have also been very well thought out and are relevant to a large majority of industries.

Nobody in your team can hide from the project from forms to tasks to even the job features in the app when they are on the field.

US Dollar

Asset Essentials by Brightly Software (formerly Dude Solutions) is a next-generation work and asset management platform designed for smarter, more efficient maintenance and operations. Brightly, now a Siemens company, is the global leader in intelligent asset management solutions. Over 12,000 operations leaders utilize this system to manage more than 49 million assets and 386 million work orders. This user-friendly platform empowers organizations to cut maintenance costs, improve productivity and make smarter operations decisions. 

With Asset Essentials, users initiate, assign, and track the progress of existing maintenance work orders, as well as create advanced workflows with preventative maintenance (PM) scheduling to improve long-term asset health. 
Users set and monitor asset thresholds with predictive maintenance (PdM) utilizing IoT sensors to reduce asset downtime. 
The free mobile application allows technicians to capture parts transactions or quickly issue work orders during a failed task – even in poor connectivity areas – enabling them to accomplish more out in the field or off-site. The solution also allows users to easily track and manage inventory of frequently used parts, streamlining just-in-time maintenance to ensure they have what they need – when they need it. The solution is packed with analytical and reporting and capabilities, with 100+ predefined reports, dashboards, and KPIs, empowering users with real-time data and analysis at their fingers to make and justify critical operational and budget decisions.

Asset Essentials integrates with your software ecosystem through our open APIs – as well as other Brightly products – ensuring a continued 360-view of your operations. 

At Brightly, we’re proud that our clients call our support “legendary.” We partner with you to bring deep, industry-focused expertise, integrated technology and committed client service teams to help you accomplish more than you think is possible. Whether it is before, during or after implementation, our support team is always just a call, chat or email away. And, if you want to connect with peers or conduct your own due diligence, the Brightly Community is just a few clicks away for instant product help and peer connections. 

Asset Essentials is a highly configurable platform designed for manufacturing, education (public K-12, higher education, and private and independent schools), government (local, county and state level) and membership organizations (YMCAs and country clubs).

LongDescription

Employee Management

Work Order Creation

Barcoding/RFID

Status Tracking

Service Request Management

Equipment Management

Interoperability

Contract/License Management

Project Management

Customer Database

Scheduled/Automated Reports

Job Management

Calendar Management

Scheduling

Audit Trail

Technician Management

Mobile Access

Fixed Asset Management

Inventory Tracking

Depreciation Management

Compliance Management

Geocoding

Internet Mapping

Routing

Historical Reporting

Vendor Management

Maintenance Management

Labeling

Preventive Maintenance

Service History

Map Sharing

Workflow Management

For Schools

Residential Properties

Asset Tracking

Inspection Management

Alerts/Notifications

Equipment Maintenance

Automated Scheduling

Color Codes/Icons

Work Order Management

Billing & Invoicing

Real Time Reporting

Asset Lifecycle Management

Facility Scheduling

Inventory Control

Reporting/Analytics

Commercial Properties

Room Scheduling

Prioritization

Equipment Tracking

Incident Management

Predictive Maintenance

Third-Party Integrations

Maintenance Scheduling

Document Management

Inventory Management

Census Data Integration

Communication Management

Location Tracking

Facility Asset Management

Spatial Analysis

Data Visualization

Map Creation

For Mechanical Equipment

Mac OS

Web browser (OS agnostic)

Windows 10

Contact Brightly Software for pricing information or a quote.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Asset Essentials

In Person

Live Online

Webinars

Documentation

Videos

The ultimate next generation field service management software, that shapes around your business using a unique design. Manage your programs of work down through projects, jobs, tasks and resources as one. Plan from 12+ months down to on the day, including quick re-assigning.

Enabling organisations from large to small across office and field to run their operations safely and more efficiently. From Program Management to Project Management, then down to the Jobs and Tasks themselves across your employees, contractors, customers, and suppliers in a unified manner. A "no-code" product means its designed for business users to setup from day 1. 

Allocate resources or crews, view progress of all work in real-time through multiple views from Gantt charts, calendars and map views. Field supervisors can prioritize tasks, set up constraints, and track completion statuses through coloured indicators. 

Business users can drag-and-drop elements within the form builder’s interface and create custom forms for field data collection and inspection, without needing IT help. Powerful dashboards allow stakeholders to visualize profitability, SLAs, work statuses and also schedule reports for staff or customers.

The Dusk IOP offers API integration with various third-party applications such as HubSpot, Slack, Xero, Jira, Microsoft Excel, Dropbox, and many more (check website for current list). Secure single on with Microsoft means user management is centralised and secure. Flexible import wizards cater for existing spreadsheets to help your team get started or work with system limitations of other products.

Configure timesheets according to project requirements, perform resource forecasting, record expenses, and track the time spent. 

It also offers a host of other features such as timestamps, route optimization, geofencing, data import, workflow automation, and dispatch. 

Design and automate workflows for everything from requests, service warnings and approvals in the Workflow Automation module. 

File Management

Commenting/Notes

Real Time Analytics

Milestone Tracking

Document Templates

Project Workflow

Leave Tracking

Forecasting

Messaging

Surveys & Feedback

Billable Items Tracking

Barcode/Ticket Scanning

Employee Onboarding

Real-time Scheduling

Mobile Alerts

Project Templates

Performance Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Vacation/Leave Tracking

Schedule Distribution

Data Synchronization

SMS Messaging

Dispatch Management

Shift Swapping

Progress Tracking

Digital Signature

Real-Time Monitoring

Database Creation

Task Scheduling

SSL Security

Electronic Signature

Single Sign On

Group Scheduling

Variable Workforce

Time Clock

Invoice Management

Portfolio Management

Attendance Management

Project Planning/Scheduling

Attendance Tracking

Timesheet Management

Task Planning

Approval Process Control

Gantt/Timeline View

Rules-Based Workflow

Projections

Conditional Logic

Merchandise Management

Recurring Appointments

Office Suite

Class Scheduling

Resource Management

Sick Leave Tracking

Customizable Fields

Collaboration Tools

Labor Forecasting

Data Capture and Transfer

Assignment Management

Full Text Search

Template Management

Warehouse Management

Punch card

Data Import/Export

Offline Access

Clock In/Out

Risk Management

Multiple Projects

File Transfer

Employee Self Service

Process/Workflow Automation

Multi-Location

Self Service Portal

QuickBooks Integration

Version Control

Employee Time Tracking

Notes Management

Configurable Workflow

The Dusk IOP has a 14-day free trial for new users, after which the software is available across 4 pricing tiers. Pricing details are outlined below in USD. 

Timesheets Plan: $19/month
Field Jobs Plan: $39/month
Projects Plan: $49/month
Enterprise Plan: Please contact Dusk Mobile

Dusk IOP

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