FSI's product is one of the easiest software's I've used.

FSI's software is easy to navigate and use. It's not overly complicated but gives you all the necessary features you would need in a CMMS.

The reporting module has to be my least favorite. The reports are pre-configured and there are hundreds of them making it difficult to find the one you need.

Great product, but Customer Service can be spotty. You need to document any problems down to the most minute detail depending on the issue.

Building this software was a blast and allowed us to tailor the software to our needs.

We need better Accounting features and a better Project Management module.

The product is easy to use but can improve of functionality

Product is slow. Have to run in separate browsers for workflow. Slow turn around on build requests. No history of large moves. Developers need more input from end users

It makes me look good!!

It is very intuitive and extremely simple to use.

I haven’t found anything yet, I am still looking.

So far very satisfied

How friendly use it is. And the team that help us with training

The common problem doesn’t let us assign techs in that settings

FSI brings a lot of best practices into your maintenance program, and that's really what we used. Their partnership with Enstoa and standardization of the CMMS helped us make sure that we were all on the same track. Before we had FSI, we were only able to account for 30 percent of work. Now, we're able to charge 80 percent to work orders, which is huge. For some of our hospital locations, FSI sent staff to perform asset collection and asset tagging. Then, Enstoa helped extract, standardize and migrate our historical CMMS data from our old systems. They also worked with our teams focusing on regulatory, change management, and work order management to identify high-level designs for each workflow.

Outside of just the work order management module, I think CMS rounding and CMS view are great. There's a lot of opportunity for other departments to use it as well, not just engineering. We use CMS rounding for environments of care rounding right now. I know our behavioral health department has also used CMS rounding, they worked directly with FSI’s team to build what they needed.

It would be great if there was a way to easily transfer requests to our facilities design and construction office, who uses a different system to manage work and projects. Not so much a con but possibly an opportunity for a future integration.

The product is outstanding and easy to work with for users. The people behind the product are exceptional, and make each customer feel important. You will want to be part of the FSI family.

I’m a huge fan of FSI. Their customer service is beyond anything I’ve ever experienced, especially from software companies. Outstanding continued support is one of their strongest points, and their staff members are focused on helping hospitals make these tricky transitions. When I have a question, I know exactly who to contact. FSI’s CMMS allows for incredibly accurate, actionable reporting. Leadership can sit in the office and switch from hospital segment to segment in a minute. We can view how many work orders each site is getting, the type of work requests they're getting because our data were consistent across all hospitals. That was a massive benefit of bringing on one standardized CMMS because you can get everyone on the same page for reporting, evaluating staffing levels, and understanding what types of work are getting done, and where.

Honestly not much I've found not to like. We've been customers since Fall 2012 and there has been constant development and improvement to the entire package with continued growth of features.

FSI is really our Google. Whatever we need to find, it’s there. We’ve been growing by leaps and bounds, acquiring real estate, leasing buildings, building buildings, buying buildings. To keep a repository of all that pertinent facility and equipment information, it’d be impossible without a system like this. The FSI team aren’t pre-programmed sales guys like with all the other presentations. They knew exactly what they were doing. Their experience was a big help, because when we got stuck on looking at what’s an easy way to fix this, what makes the most sense, those guys collaborated with us a lot during implementation. It was a night-and-day change from what we had. What I really liked about FSI was they're pretty transparent. When we met with them, there were several software functions that they didn’t really have built yet, and they teamed up with us and built a purchasing function, a project function, materials management function. It was encouraging to see that they were still scaled to that level where they would help us out, and whatever package we needed, they committed to getting it done. FSI has really changed our whole operation. They’ve made our lives a lot easier with what they produce. And they keep innovating. It never stops. If a health care system is considering FSI, I’d be in 100%.

They set the bar and continue to raise it. Ease of use. We would be lost without it.

Lack of reports initially, but this has improved.

I am helping to build out the locations and log assets for our clinics (over 20) and this program is so intuitive and customizable. The support team is quick to answer my concerns and confusion and questions and [SENSITIVE CONTENT] is great to respond with answers and resources and I appreciate this company and value their business and experience and hope to keep growing with them.

In my opinion, FSI CMMS is a key tool for all healthcare departments and any entity that needs to track their asset maintenance and work done in their facilities on consistent schedules for compliance, leveraged decision making and success from becoming more efficient as a whole.

I think the cms tech could become more user friendly in the way of simplifying the language for on the floor techs and even offering some of the wording in other languages would be great.

The product is easy to use and therefore easy to train new hires. It maintains our equipment and helps us stay compliant by keeping us organized with schedules and inventory. I like that they are always open to improvements and staying on top of technology.

No cons that I can think of at this time

We use the software as a compliance management tool as well as for maintenance management purposes.

We implemented this software across 135 hospitals and continue to do so. The product enables our organization to standardize customized preventive maintenance and planned event procedures and schedules which can be updated companywide as needed in real time. Support staff at FSI are readily available and always willing to customize software and generate custom reports as requested.

On occasion, more granular reporting on individual hospitals within the system was sometimes difficult to obtain.

One of the many terrific features of FSI’s CMS platform is it’s functionality in maintaining and tracking your companies assets. From tracking life expectancy to replacement costs and everything in between, there’s really no excuse why a company shouldn’t be prepared to replace that 20 year old piece of equipment when the time comes.

It’s difficult to come up with a con for this product given the amount of pros that it has. If I had to choose something, I would say the volume of capabilities this software has can be intimidating for new users until they spend time in it.

It has been a great process

Short learning curve for users. Personal involvement with FSI staff.

We have no unresolved issues

Great system for preventive maintenance and record keeping

Ease of use and great record keeping. Customer service records and PM by trade reports

24 hrs to generate a PM. Loss of existing asset number in last update

Great!

It can be used effectively in all aspect of Support Services. It’s flexible and intuitive.

It can be complex and overwhelming. I wish there were info bubbles over the different different pieces.

They have a great team that is very supportive. There is no Question they can not answer. They are very knowledgeable of the product.

We also us the system for charge backs. it makes it ease to track the Charges

Our Inventory Module is not set up for use

It’s pretty good.

It has gotten more and more intuitive to use over the years.

The downtimes with the parent server can lead to loss of time.