ManageEngine ServiceDesk Plus vs Wrike

ManageEngine ServiceDesk Plus has 160 reviews and a rating of 4.31 / 5 stars vs Wrike which has 1701 reviews and a rating of 4.24 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.31 / 5 (160)
4.24 / 5 (1701)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
November 23, 2021
January 21, 2022
Pros/Cons
  • Pros

  • The amazing thing about ServiceDesk is its ability to automatically provide the new employees with the new information they need.
  • The software is user friend and simplifies the help desk processes. It adheres to the best practice ITSM workflows.
  • Cons

  • There seems to be no application development to fix their shortcomings and flaws.
  • Some of the maintenance screens are hard to figure out.
  • Pros

  • Honestly, I love the color schemes. It makes it very easy to use because of bold colors.
  • It's by far the best platform on the market- we looked at over ten. Great for creatives; love the Adobe Creative Cloud integration.
  • Cons

  • The flexibility and customisation makes it a bit confusing to start with, and I also found that the initial set up we had was not optimal.
  • The fact that I have to go into a submenu to close the panel is ridiculous.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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