SS-CMMS was implemented around 6 months into my role and I have been using it for the best part of a year now. It has helped my department no end in regards to TPM management and fault logging.

The software makes it easy for my guys to both open and close works orders which in turn gives the management team a clear, live understanding of what is happening on the shop floor.

There are still some issues with the mobile app (whitescreen) but the website version works flawlessly.

I was tasked by my company to improve our services department since the industry is becoming more keen on outsourcing maintenance of their equipment, I had the idea to implement the use of a Maintenance Management Software so I search the WEB for something that generally meets the requirements of a company transitioning from manual tracking to a computerized system and guess what I came across SS-CMMS at first I was reluctant why because it literally met the general requirements I've set Simple,Web Based and of course the "COST" to acquire, now during the trial I made activity ,dispatch simulations that I will need to interface the system with our business which is primarily Repair and Maintenance of clients equipment's and the result is simple SS-CMMS is a system that gives you everything you "NEED" to manage R & M it does not give you the "WANT" now considering we wanted to improve our service infrastructure at the least possible cost then this was the system we needed, the main thing to keep in mind is when I presented the system to the management and our clients was we were there to provide their "NEEDS" not their "WANTS" and explained if they "WANT" more than what they "NEED" the maintenance cost would go up because of some features that is rarely gonna be used and just because they "WANT" it , so that's it use the system as it is and what it was meant to do just keep in mind the value for your money and last but not the least I understand that this is on it's Start Up stage but I wanted the say thanks to Rob for developing this management system and continue improving so that the day will come when it would be the most preferred system in the market.

It's simplicity which addresses the basic needs of maintaining equipment's and since it's Web based the idea of getting the needed information on the repairs made and the needed parts in real time is one of it's best features.

Basically some upgrades would be considered to make it a complete system

When ever I have an issue with malfunctioning aspect in the software, [SENSITIVE CONTENT HIDDEN] is "Johnny on the Spot" to fix the problem. This doesn't happen often, usually only related to major updates and as far as I'm concerned it is not untypical to have problems with software updates. [SENSITIVE CONTENT HIDDEN] always responds quickly to resolve any problem.

This software is inexpensive. My company doesn't have deep pockets. If it were not for the price of SS-CMMS, I would likely have to use a legal pad and sticky notes. I was able to get this software working functional for my operation with a little bit of testing in the trial version. I modified some tables in a way that would help me organize data for service reports. I use this application throughout the day both on desktop and mobile app. My operation is not too complex, thus this software suits me just fine.

Would prefer to be able to build my own table definitions for type of maintenance issue, but the canned descriptions are enough to get by. Would prefer a little more robust report writer to link indexes of both open and complete task within a date range, but I get by with running two reports and joining them in Excel.

We have been scratching the surface on SS-CMMS capability, I believe we will be getting more complicated as our business grows.

We had this software in place when I started here in 2014, a couple of years later we evaluated if we should look into a more sophisticated system, after review concluded we can do everything with SS-CMMS that a more expensive system would cost and did not need to change anything. [SENSITIVE CONTENT HIDDEN] is very responsive to any requests for functionality I have requested and great to deal with.

Like anything getting used to something new takes a little time, did not take long though as this system is very intuitive.

with some creativity on how we wanted to use this software, we have learned to love it. We use it for a complete history of everything that has happened to all of our equipment.

I like that you can have unlimited number of people using this software from the same price. it is also very easy to learn. comes with an APP

not as fancy as other software programs that have much more features to it. cant create barcodes labels in this software, and the report is bland.

Works well! The rep answers the phone and my emails promptly and has helped overcome some real issues.

this software has helped me with getting preventative maintenance working well in our company as well as helping to develop metrics to measure how we are doing.

App does not really work. Web site is slow

We run care homes for people with disabilities, the maintenance is ultra important and we need a great tool to help with maintenance and support SS-CMMS is it.

ease of use and value for money go hand in hand with good customer support

Sometimes the interface can be a little clunky.

SS-CMMS is so easy to use! I rolled this out in a production facility with three shifts, and all three shifts started using this system immediately, even before i "trained" them all.

I really cant think of anything about this software that i don not like! It's is great!

Very easy to use. Like all software it takes time to get everything set up, adding all of your machines, parts, pm schedueles, etc but it is pretty straight forward and logical.

The android app is new and Great. The button spacing can be a little off sometimes which doesn't affect anything other than visual appeal

Great resource to the small facilities.

Outstanding and easy to us. Works great for small facilities that need something to track parts and repairs.

It is limited, but expected for the value. Just a couple of things that could be added that would make it even better. Would be very useful if I could record equipment breakdowns severalty.

we were using a high tech method of Paper lists and E-Mails to track work. now we can pull up past records, update costing and parts availability, add notes and receive E-Mails that new work is posted. This greatly reduced confusion and cycle time on repairs

SS-CMMS really meets our needs. it had work order generation and tracking, parts, scheduled maintenance and budgeting. cloud based so we don't have to load software continuously. we use it to track work and update status for projects. very easy to pull reports for metrics and weekly updates.

the only downside to the software is really due to my situation. I was leading Facilities team and loved this software and then moved into a newly created position to lead Equipment maintenance. I cannot use this software as my Equipment platform as it uses Company E-Mail address and will merge the files. we would prefer to have it useable by multiple departments without overlap. hopefully a future mod.

I now have a way of managing tasks for my team and tracking equipment/asset maintenance. The reports allow me to get the information I need. Team productivity and response times have increased and theer is more accountability from staff.

Simple to use and its very affordable. Email to work order feature.

mobile app not user friendly. Runs a bit slow - pages take a while to load.

Preventative Maintenance scheduling has been the biggest plus - I have set up this program up for 3 different businesses - a rental company/business, a small landscaping company and as a demo for small water systems

Ease of use - customer support - continued improvement - mobile app - access from anywhere

Sometimes is slow processing information

Most things work well i have listed a couple of things that would help our business below

When navigating the website if you are looking at page 5 then click on a work order then go back it will take you back to page 1 instead of where you were also, if you have it sorted from newest date to oldest for example and click on a work order then go back the same thing happens and it is not sorted. When you have raised a work order you are notified when this is completed which is good however it would also be beneficial to be notified when anything is modified to this Work order for example the "assigned to" or any notes added. It would be also good to have the ability to include other people's emails to receive updates like this on work orders.

We were struggling at our metal fabricating plant because we were 20 years behind in terms of our maintenance department. No PM program, no ability to track breakdowns, and no accountability. I looked into getting a cmms implemented but as soon as upper management saw the price of these programs it was shot down. Then I learned of Rob's SS-CMMS and of the free demo I had no choice but to try it. It has been extremely helpful.

This system is pretty straight forward. Very easy to learn and implement.

I wish the dash was more configurable. Each Tech could filter just the work orders that are assigned to them. I would also like to be able to see the status of the work orders at a glance without having to open each one. i.e. waiting on material, hold, complete, pending.

It helped us to go fully digital on our maintenance and service request system. No more paperwork. We have the option to store completed requests for future reference and to track reoccurring issues.

The setup and daily use is very intuitive. You don't need to be an uber-geek to use this. It has a large variety of options to choose from. This makes it customizable.

The PM setup can take a while to get used to. Some of the drop down options have too many choices. It's like having too much of a good thing.

We needed a way to track work that was being done without the jobs being lost or forgotten.

The low cost. Web based - accessible anywhere

Minimal options in compiling reports. App doesn't work

We have been using SS-CMMS for 2 years now and love the program. We needed something that would help us prioritize and track maintenance issues and more importantly be proactive. Reporting, data input, creating tasks are all easy to use. Learning curve was easy for everyone. Great program overall. Great value!

easy to use, easy to teach users