M-Files is a content management tool that helps users organize, manage and track documents and information. The solution is suitable for small and large businesses in multiple industries. On-premise, cloud-based and hybrid deployments are available. 

Key features include version control, mobile access, e-signature capabilities, automated workflows, document templates, permission management and offline access. M-files’s search engine allows users to search for documents via name, document type, keywords and more. Additionally, it allows users to search inside document text. 

Automated workflow tools include notifications sent to users when they need to review or approve document changes. The co-authoring feature allows users to simultaneously edit documents and send invitations to co-workers, workgroups and users via sharing links. Integrations with various applications including SAP, Microsoft Dynamics, Salesforce and NetSuite are available.

 



129 Reviews of M-Files

Overall rating

4.45 / 5 stars

Filters:

Showing 1 - 20 of 129 reviews

January 2019

GITONGA from Kenya Medical Research Institute (KEMRI)

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Want to organize your files - Impement M-Files

M-Files makes document organization and retrieval easy which is very helpful in our organization

Pros

No one can deny that M-Files is east to implement and use. With this tool, organizing office documents is seamless. Accessing documents is also easy if you know the keyword to use. For instance, our organization is research based and we work with many files. With M-files, it is easy to to organize documents and assign specific keywords for easy retrieval. It is a very helpful tool.

Cons

The vendor should consider working on the user interface.

Response from M-Files of M-Files

Replied January 2019

Hi Gitonga, Thank you so much for taking the time to share about KEMRI's positive experience with M-Files. Ease of use is important to user adoption and therefore it is a key focus for us. I am pleased to share with you that UI improvements are in progress. We welcome your feedback on the changes that will debut in upcoming product updates. M-Files

January 2019

Joyce from Dental Smiles for Kids LTD

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

A Reliable Document Management Tool

We are now able to store and manage our files or documents effectively due to the help of M-files. I can even recommend M-Files to others because it is reliable and less expensive.

Pros

M-Files is a great file management and document archiving tool that I enjoy using due to its ease of use and convenience. M-Files is affordable and it also provides a free trial.

Cons

I am yet to experience any challenges when using M-Files. It is an excellent tool.

Response from M-Files of M-Files

Replied January 2019

Hi Joyce, Thank you for taking the time to share about your positive experiences with M-Files on Capterra. We are pleased to hear that M-Files document management capabilities are working well and delivering value to your organization. Please reach out to us if there is anything we can do to help make your use of M-Files even better!

January 2019

Francis from CENTUM INVESTMENTS LIMITED

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

The Ideal Document Management Tool

We cannot regret implementing M-files. It is a worthy tool when it comes to digitizing document management.

Pros

What I like most about M-Files is that implementation is very easy. Also need no have any kind of training to understand how the software works. M-Files works well with outlook , windows explorer and Microsoft office. The workflow feature is easy to customize, setup. M-Files will change the way you deal with your documents as it will make it easy to digitize and manage your documents. M-Files is also very secure and offers varying levels of security to monitor what employees can share. The UI is also great.

Cons

Finding files can be hard if you do not know a unique keyword to use. The cost is also not friendly

Response from M-Files of M-Files

Replied January 2019

Hi Francis, We appreciate you taking the time to share your experiences with M-Files on Capterra. We are pleased that it is working well for your organization and appreciate your positive review.

December 2018

James from Shantec Systems Ltd

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

The Ideal Tool For organizing and saving documents

I cannot regret using M-files as it is affordable and it the best when it comes to organizing and saving office documents.

Pros

M-Files is easy to implement and and use. M-Files offers an easy way to keep things organised and in the right place in the office. It is also easy to search for documents as this tool is very fast. The fact that is very secure makes it a must have tool in any office.

Cons

The customer support is very poor. The vendor should consider addressing this. Other than that, the tool is great.

December 2018

Trang from Kingsmen Vietnam

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Help you to organize your documents better.

Pros

As an office staff, we often have some problems when looking for files on our computer. M-files is a great tool to help us in organizing our files no matter where it is. It saves our time and money. We can view the content by customers, and also find any documents related to that project. We don't need to remember where the file is. They have a trial version for FREE so you can try to use it.

Cons

I have some problem when installing their software. I think they should fix it soon.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

M Files

Pros

Good software for daily use, provides good value.

Cons

I don't like how the customer service is lacking

December 2018

Jordan from Hoist and Crane Service Group

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

its okay..

overall it was not terrible, it could have been more up to date, but it is kinda easy to use as long as you have someone to teach you i doubt that you could figure it out on your own.

Pros

it`s a great way to keep things in the right place and send in things to your corporate office

Cons

it has a out dated look to it, so you have to really get to know the program to understand it completely.

November 2018

Adnan from Avalon

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

What I was looking for for decades as proffesional

"Painless spine transplatation" for majority of companies. Regardless of how they existing ecosystem.

Pros

Ease of use, minimum invasion of existing systems <> easy integration, vesatility.
Paradigm shift from Where to What.
Robustnes once configured.

Cons

Lack of companies who can deliver full potential of this great piece of platform.
Not well known among proffesionals.

November 2018

Ilnaz from HSE

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

M-Files Options Review

Pros

Abidance requirements of private co-working (managing. editing) with common files.

Cons

A little bit high price for such service.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Review for M-Files

Pros

New solution to organize your file on the cloud, you can go anywhere and easy to access

Cons

It is take cost monthly for my business.

November 2018

Tara from McWHINNEY

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Great Product

Overall it's been a great product that our company has been in the process of incorporating into our tool bucket.

Pros

I love the speed I get when searching for a document and the control-ability of determining what will show up when I look for a docment.

Cons

The views that can be made are amazing when I can make the view correctly. The process to create a view can be confusing. I love the how specific the views can be, it just needs a better step by step on how to customize for more complex views.

October 2018

Ann from Michael MacDonald Financial

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

M-Files

Our organization is looking into a couple of products to better improve our time management and the ability to get documents to clients and we are still fine tuning which product will best suit our firm's needs. Overall this trial was very informative.

Pros

The product offers management of documents, handling compliance and easy accessibility to those items which need constant updating or being produced.

Cons

At times it can be a bit difficult to store and be able to manipulate different the same documents for various client needs but that could be part of the learning curve.

October 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Keeping up with all the files is now easy

Pros

This software is great! I've been using it for some time now and have had only positive impressions. Loving the version control the most. This is a life saver especially for my line of work where I am having tens of emails daily containing file which are going back and forth for updates and whatnot.

Cons

I haven't found any cons about this software so far and I am glad I haven't.

Response from M-Files of M-Files

Replied October 2018

Thank you for sharing about your experience with M-Files! We are so glad to hear that our version control features are helping you to keep track of files in a use case that demands precision and collaboration. I can see how a translation and localization business such yours would benefit greatly from this feature as well as from our workflow capabilities.

October 2018

Anand from AB Cartridge Pvt Ltd

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Complete control over my content & information

Pros

This is the best software to organize our business documents and contents in our network PCs.

Cons

No cons I have found so far, its inbuilt AI system makes it a lean and intelligent software.

Response from M-Files of M-Files

Replied October 2018

Thank you Anand for taking the time to review your experience with M-Files on Capterra. We are very glad to hear that the AI classification has been helpful to you and your organization.

September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Great Product

Pros

I support M-Files for a customer and have found it to be very easy to work with (from an IT-perspective). My customer absolutely loves it. I have to admit, it's a slick product and the idea of having 1 place that indexes all of the content you can throw at it, whether you're in the office or mobile, is amazing.

Cons

Really no complaints. I have not had any issue nor has my customer, and they've used it for many years.

Response from M-Files of M-Files

Replied September 2018

Thank you for sharing about your of M-Files! Please let us know if there is anything we can do to further improve you and your customer's experience with our product.

September 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2018

Best software for managing your electronic documents online.

By sharing required documents with each other and with US staff helps us to making benefits.

Pros

We can manage and control of our documents online by this software. Very user friendly and ease of use. We can share our documents with other employees in our company. We can also set permissions that who can view and change to our documents. So it is very secure. It has a feature of back up and restoring of files to avoid data loss. We can also save our scanned documents and photographs in M-Files. We can also connect to different databases to get the required data.

Cons

M-files provide less customer support. The files saved at M-files store will not save in their existing format like .pdf , .doc etc. it will save the files in their M-files format which is bit annoying.

Response from M-Files of M-Files

Replied September 2018

Thank you for the review and sharing about your experiences using M-Files. In your review you mention that files saved to M-Files do not store in their existing formats. I'm not certain about your configuration, but a typical installation stores all files in their native formats including .pdf, .doc. xlsx, .png, etc. M-Files can also be configured to automatically convert certain file types to others upon saving if desired. It might be so that your configuration is set-up in the manner you describe to maximize storage capacity. Please consider contacting M-Files support about this and they can help to change your file saving format configuration if you desire.

July 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

July 2018

I use M Files daily at work and it assists me very well

its very easy to use, you can attach the documents to emails quickly and its easy to find whatever you need.

Pros

I love how you can look up information using any key word you plan to find in a document. Whether a name or account number or anything of that nature. Everything uploads pretty quickly and you can click and slide what you need right into an email.

Cons

I honestly cant find anything I don't like about it. Its very helpful. Easy to use. It does literally everything I need it to do.

July 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Best application ever!

Pros

The posibilite to integrate M-Files with the data of other applications running in the company. So we benefit from the data that we had validated over the years.

Cons

Some problems with the length of some of the names documents. there is problem with documents that have more than 250 characters

July 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

4 of 5

July 2018

M-Files gives me means of organizing documents for fast retrieval with parameters of a certain file.

Pros

The main feature that I like most about this system is the workflow creation where you can convert your business process into a paper-less and effortless process. Proposals, approvals, routing memos, etc. can be done via the computer no need for physical papers and appearances to the concerned people.

Cons

The thing that I am not well pleased with the system is the complexity of the program. There is a need for serious training to be able to use the full functionalities of the system.

Response from M-Files of M-Files

Replied July 2018

Thank you for taking the time to submit your review of M-Files and for sharing your experience with our software with others. I have made note of your insights on training and have escalated this to our support and product management teams.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Important product to scan documents.

Pros

What I like most about using M-File in our company is that it keeps a record of the documents that have been entered through the scanner.

Cons

What sometimes seems to happen is that it saves the documents very compressed and reduces the quality of sharpness.