M-Files Software


 

M-Files is a content management tool that helps users organize, manage and track documents and information. The solution is suitable for small and large businesses in multiple industries. On-premise, cloud-based and hybrid deployments are available. 

Key features include version control, mobile access, e-signature capabilities, automated workflows, document templates, permission management and offline access. M-files’s search engine allows users to search for documents via name, document type, keywords and more. Additionally, it allows users to search inside document text. 

Automated workflow tools include notifications sent to users when they need to review or approve document changes. The co-authoring feature allows users to simultaneously edit documents and send invitations to co-workers, workgroups and users via sharing links. Integrations with various applications including SAP, Microsoft Dynamics, Salesforce and NetSuite are available.

 

 

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Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

113 Reviews of M-Files

 

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Software Advice Reviews (7)
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Showing 1-7 of 7

Don from MVC
Specialty: Public Sector
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

It's all about the partner and project expectations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If the vendor does not really understand what you are trying to accomplish the product may not meet your needs because of how the vendor configured it. Experience in your industry and sector is critical.

Pros

It seems fairly easy to use, and with some of the addins you can do some neat things. The workflows are powerful. Much cheaper to implement than sharepoint, and probably a much better solution.

Cons

Complexity can be high. Multiple-classification of documents not intuitive, nor how rights and retention apply with multiple-classification. The support model is not good. The only option for support is to go to a third-party vendor as you cannot contact them directly. Depending on the vendor, this may be seen as an opportunity to bill more at every issue.

Review Source
 
 

Raewyn from Team FF
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great document management tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

M-Files is easy to use which is key for these types of tools, integration with Microsoft Office is key and the search is very user friendly.

Cons

None really, maybe better support for non Windows platforms like OSX and Linux. There are add-ons which cost extra, it would be nice if they were part of the main package.

Review Source
 
 

Jenny from A.Y. McDonald
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

At first I was impressed by M-Files, but disapponted after using it

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Originally, it appeared to be very user friendly and I thought it would be a lot easier to use than our previous archive system.

Cons

The search function is horrible. Previously we used Alchemy, which seemed pretty basic so when M-Files was introduced, I was excited to get into the new program. That is until I tried finding documents. When I try to search for a quote number, I get hundreds of results. If I want to refine my search I have to click on a bunch of stuff and then I still have to fish through the results to find what I am looking for.

Review Source
 
 

Shah Abdul Latif from VoidLoops
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Simple. Easy. Flexible. Finally found what I wanted for so long.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to deploy and use on daily basis. Nice UI and simple to learn. Great customization for different business types. Fast operations.

Cons

Not found yet and hoping not to find any in the long run. Everything seems to be clearly taken care of.

Review Source
 
 

Randy from TOP CFOS
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Support is always very frustrating!

Ease-of-use

Functionality

Product Quality

Customer Support

I only call them a couple of times per year for support. But, every time I do I find tremendous resistance to help out. So, if you’re looking for excellent support, don’t buy M-Files!

Pros

The program works well and helps our office to stay organized. We can quickly and easily find documents.

Cons

But, support is always very frustrating, because they have a million rules of what they can or can’t do. The attitude is never – how can I help you?

Review Source
 
 

Arjun from Marketing Evolution
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

One cal rely on it completely

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

One can try it

Pros

When a document is printed, all the metadata (approvals) are printed with it. No need to hunt down separate approvals to print out and attach.
Tool can handle single approval types of documents as well as docs requiring pre and post-approval.

Cons

System is difficult to navigate to see all docs without doing advanced searches.
I don't like that I can't get a personal version for my home

Review Source
 
 

James from Technology intelligence Agency
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

M-Files is a ECM Force Amplifier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

M-File really stood out, with all the other suggested solutions needing you to migrate all of your content to them. There is a lot of planning that has to go into that process. My client needed a solution implemented yesterday. I highly recommend M-Files. I suggest you get the free trial and see for yourself.

Pros

When a client needs help managing their files it's usually pretty simple. That is unless that client is using every file storage service under the sun. This is where M-Files comes in. The entire process was painless and required minimal training (Very Important). M-Files has an incredible search system and it feels really natural inputting the meta data needed for managing content.

Review Source
 
 
 
Showing 1-20 of 106


July 2018

July 2018

I use M Files daily at work and it assists me very well

Ease-of-use

Functionality

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Customer Support

Value for Money

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Functionality
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Quality
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Value
Support

its very easy to use, you can attach the documents to emails quickly and its easy to find whatever you need.

Pros

I love how you can look up information using any key word you plan to find in a document. Whether a name or account number or anything of that nature. Everything uploads pretty quickly and you can click and slide what you need right into an email.

Cons

I honestly cant find anything I don't like about it. Its very helpful. Easy to use. It does literally everything I need it to do.

Review Source: Capterra
 


July 2018

July 2018

Best application ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The posibilite to integrate M-Files with the data of other applications running in the company. So we benefit from the data that we had validated over the years.

Cons

Some problems with the length of some of the names documents. there is problem with documents that have more than 250 characters

Review Source: GetApp
 


July 2018

July 2018

M-Files gives me means of organizing documents for fast retrieval with parameters of a certain file.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The main feature that I like most about this system is the workflow creation where you can convert your business process into a paper-less and effortless process. Proposals, approvals, routing memos, etc. can be done via the computer no need for physical papers and appearances to the concerned people.

Cons

The thing that I am not well pleased with the system is the complexity of the program. There is a need for serious training to be able to use the full functionalities of the system.

Review Source: Capterra

  Response: M-Files, M-Files

Date: July 2018

July 2018

 

Thank you for taking the time to submit your review of M-Files and for sharing your experience with our software with others. I have made note of your insights on training and have escalated this to our support and product management teams.

 


June 2018

June 2018

Important product to scan documents.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about using M-File in our company is that it keeps a record of the documents that have been entered through the scanner.

Cons

What sometimes seems to happen is that it saves the documents very compressed and reduces the quality of sharpness.

Review Source: Capterra
 

Josemaria from Maynilad Student Services

June 2018

June 2018

50-year-old Archives... digitized!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

M-Files is our repository of choice for all our digital assets. The M-Files server is secure, robust, and easy to manage. Files may be accessed via the main software, via an app, or even via a web browser. Plus, digital workflows have changed the way we work on documents, making it more streamlined, and efficient. We are confident that our archives and new files are safe from theft, loss, and unauthorized access.

Pros

M-files works seamlessly with Microsoft products (Windows Explorer, MS Office) which makes it easy to incorporate into our daily workflow.

Our filing cabinet with 50 years worth of archives/documents have been digitally scanned recently, and M-files is our DMS of choice because of ease of use, integration with MS Office, secure vault features, OCR and powerful metadata tagging.

Workflow design and implementation are easy since it is done via an intuitive graphical interface.

Cons

Licenses do not come cheap. Just make sure to figure out the best possible license type to your use-case (e.g., Concurrent for offices which can share licenses).

Review Source: Capterra
 

Clarwin from University of Asia and the Pacific

April 2018

April 2018

Go-to application for any Digitization Project

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

M-files is a must for any company seeking to implement digital transformation initiatives in their company.

I love best is its extensive feature set and seamless integration with Microsoft products (e.g., office, IIS server, MS SQL, Windows, etc.)

The workflow feature is easy to customize, setup, and implement. It will change the way you deal with paper documents once you experience how easy it is to digitize, and manage your documents.

The OCR functionality is a beast! Just like having Google on your local repository, reading through the very contents of your digital documents.

Pros

The thing I like the most is the seamless integration with Microsoft products. This made it easy for implementing the use of M-files into our office workflow (it works well from within Outlook, Microsoft Office, even Windows Explorer).

The creation of a Workflow is made very easy via a graphical workflow editor. Just a little learning curve and we are able to setup the different manual processes into a solid digital workflow for the office (e.g., filing for leave, routing of papers for approval, storing scanned copies of contracts and any kind of document in the office).

Cons

When implementing on a large scale (e.g., company-wide) we really had to sit down and plan out our licensing arrangement. Note that M-Files comes in a variety of licensing options (e.g., read-only, named user, concurrent user). Some offices can possibly share licenses (but number of active sessions will be limited). Planning out the best license option is quite a task since we were woking on a limited buget and we had to optimize the value-for-money setup we can have.

It can also be a bit overwhelming for new users. We had a bit of difficulty in the deployment since we had to train all the users (who found it not so intuitive at first). But then, after the training, it has then been integrated well for our daily use.

Review Source: Capterra
 

Matthew from HBM nCode Federal LLC

March 2018

March 2018

M-Files helped us get our document management under control.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

M-Files is a fantastic software for getting your file server and document management under control. It helps secure our files and teaches employees to be more careful in what they share due to its classification system. It was relatively easy to deploy and setup.

Cons

It can be a tad bit pricey however it does its job well and once it is deployed you can see the value in the cost.

Review Source: Capterra
 

Tore Svenning from iStone Norge AS

October 2017

October 2017

Easy to learn, understand and to use. I allways find what I'm looking for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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LinkedIn

Pros

I allways find what I'm looking for when I search in M-Files, but alsow when I go to views that is build by administrators or myselves.

Cons

I could have been integrated bether with SharePoint, but I have heard that this is coming :-)

Review Source: Capterra
 

Ali from Kertys
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Mfiles is a great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
Value for Money
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Support

Classify my documents

Pros

Ease of use and complete lot of functionalities and evolve regularly to bring new functionalities make live easy

Review Source: Capterra
 

Christian from M-Files Corporation
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

I love the ease of use and the technological advantage that M-Files 2018 provides.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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Pros

its ease of use, its flexibility to configure, its metadata approach, its visionary approach towards intelligent information management, its platform thinking, its integration possibilities, no more silos, etc.

Cons

The iOS environment is not yet state of the art, however M-Files and its partners are working on a client.

Review Source: Capterra
 

Rob from Mondi Limited
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

Crisp, clean, custom product design and easy to deploy into historical low tech savy organisation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Improved visibility of process, central repository for document management and a true understanding of process challenges which were previously hidden by paper workloads.

Pros

Can be customized to suit any business requirements. Great use of the workflow functionality, historical tracking and document management. M-Files was easy to deploy into organization due to simple UI with a great look and feel.

Cons

The fact that it now makes me want to convert everything I do onto the M-files platform and the amount of additional projects which have stemmed out of the roll out of a single requirement. Opened a whole new look at our business document process management. Wish we had found this sooner.

Review Source: Capterra
 

Rico from Graphax AG

August 2017

August 2017

A lot of happy customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

Very easy to use and very fast to find what I search short implementation time. Just great to see happy customers

Review Source: Capterra
 

Amanda from Village of Fort Recovery

July 2017

July 2017

Great Platform!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

I like being able to retrieve my documents very quickly and easily. This is a great tool to use for HR to be able to track so many documents between so many employees!

Cons

It took me awhile to grasp the concept of not saving things in folders. I guess that's the old way of saving!

Review Source: Capterra
 

Luke from thinkLuke
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

It has really helped our business stream our document management, saving lots of time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Save time with document retrieval and looking for files. Tracking document changes. Taking photos on phone and document scanning is great.

Pros

M-Files is really easy to use as it integrates directly with Microsoft windows.
Tracking document changes are great.
Searching for files is very fast, even in the cloud.
Once properly setup it is really great, We used an Australian company, they know pretty much everything about it!
It is cheaper now.

Cons

Files have to be saved with keywords so they can be found easily.
You really need a third party company like to help setup automation and workflows to get the full benefits.

Review Source: Capterra
 

Shannon from AOS
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

easily accessible, simplistic, flexible, compliant & easy document retrieval

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Pros

One of the best parts of this software is the ability to share documents and have co-authors working on the same document simultaneously. The ability to retrieve content based on what it is rather than what it is saved as is also a great feature of the product.

Cons

The only downfall that I have had with M-Files is the learning curve in saving documents and learning how to retrieve them. This has taken just a little bit more time then originally intended.

Review Source: Capterra
 

Brittany from Swan Falls Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great Product, Customer Service needs some work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

The ability to search a word or phrase and it will pull up all of the items with that. I was able to help my client get the organization she needed.

Cons

Importing Contacts, the account manager and CSR had no idea what they were talking about. I did a conference call and the CSR fumbled his way through it and there was still no resolution.

Review Source: Capterra
 

Rosie from Commerce Management Group
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

the ease of using this software is great I really enjoy working with it

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Functionality

Product Quality

Customer Support

Value for Money

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The benefits is placing all our clients in one location. Having all employees access the files and doing work quicker. saving space on computers.

Pros

I love the ease of search and finding what I need. the program allows us to save multiply clients in one location. training new employees on the functions is easy.

Review Source: Capterra
 

Traci from Best Start Educare
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Generally good but would like to see more functionality particularly with search and view

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Single document repository, simplified document retrieval

Pros

Having a single Repository for our documents and not having to save/search by location simplifies things

Cons

Adobe DC issues blank/corrupt and/or not saving (but not giving an error). When I add a property of AKA the AKA does not default off the Real Estate & When I then search by AKA the new docs not found (unless I have manually added AKA). Can't add doc to multi-file by file/save as. Can't file/save as/replace e.g. open PDF in Acrobat to edit it must save outside vault then Replace file with. Want more operators in search & view: like, is not =, or, wild card. Want to be able to create a new view directly from a search result. Want ability to split/save multi page PDFs. eg 10 invoices as single PDF we currently have to split/save outside vault first.Manually created permissions are complicated. Need to use windows command `open with for likes of Visio want it to be able to open app by default based on file type. Want more options for notifications. Error msgs do not define the issue clearly. eg `cannot call methods on mftextcontrol prior to initialization; attempted to call method `setToeditMode which we often receive when saving a new document

Review Source: Capterra
 

Nuno from IGas PLC
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

It's the best DMS I ever worked!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Pros

The fact that it's not only a common DMS but we can develop businesses processes with electronic documents and all the workflows, notifications and views features.

Cons

Nothing to declare. I really like to work with the software. It would be a good idea to have a UK 24hours support.

Review Source: Capterra
 

leif from Valley office systems
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

after using Mfiles for 2 years now I can honestly say best DM out there.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Product Quality
Quality
Value for Money
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Support

we have seen a jump in productivity and also the paper has been minimized inside our processes

Pros

the full functionality and the ability to customize the software and views to fit all my users and our processes, plus the built in workflow.

Cons

it could have a few more halt options so people do not end up having to do the same functions twice or even a notification that says it did what you asked. I know its ticky tack the software is great!

Review Source: Capterra