M-Files is a content management tool that helps users organize, manage and track documents and information. The solution is suitable for small and large businesses in multiple industries. On-premise, cloud-based and hybrid deployments are available. 

Key features include version control, mobile access, e-signature capabilities, automated workflows, document templates, permission management and offline access. M-files’s search engine allows users to search for documents via name, document type, keywords and more. Additionally, it allows users to search inside document text. 

Automated workflow tools include notifications sent to users when they need to review or approve document changes. The co-authoring feature allows users to simultaneously edit documents and send invitations to co-workers, workgroups and users via sharing links. Integrations with various applications including SAP, Microsoft Dynamics, Salesforce and NetSuite are available.

 

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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10



119 Reviews of M-Files

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 119 reviews

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Tara from McWHINNEY

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Great Product

Overall it's been a great product that our company has been in the process of incorporating into our tool bucket.

Pros

I love the speed I get when searching for a document and the control-ability of determining what will show up when I look for a docment.

Cons

The views that can be made are amazing when I can make the view correctly. The process to create a view can be confusing. I love the how specific the views can be, it just needs a better step by step on how to customize for more complex views.

Review Source: Capterra

Ann from Michael MacDonald Financial

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

M-Files

Our organization is looking into a couple of products to better improve our time management and the ability to get documents to clients and we are still fine tuning which product will best suit our firm's needs. Overall this trial was very informative.

Pros

The product offers management of documents, handling compliance and easy accessibility to those items which need constant updating or being produced.

Cons

At times it can be a bit difficult to store and be able to manipulate different the same documents for various client needs but that could be part of the learning curve.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Functionality

October 2018

Keeping up with all the files is now easy

Pros

This software is great! I've been using it for some time now and have had only positive impressions. Loving the version control the most. This is a life saver especially for my line of work where I am having tens of emails daily containing file which are going back and forth for updates and whatnot.

Cons

I haven't found any cons about this software so far and I am glad I haven't.

Review Source: Capterra

Response: M-Files, M-Files

October 2018

Thank you for sharing about your experience with M-Files! We are so glad to hear that our version control features are helping you to keep track of files in a use case that demands precision and collaboration. I can see how a translation and localization business such yours would benefit greatly from this feature as well as from our workflow capabilities.

Anand from AB Cartridge Pvt Ltd

Number of employees:  51-200 employees

Ease-of-use

Functionality

October 2018

Complete control over my content & information

Pros

This is the best software to organize our business documents and contents in our network PCs.

Cons

No cons I have found so far, its inbuilt AI system makes it a lean and intelligent software.

Review Source: Capterra

Response: M-Files, M-Files

October 2018

Thank you Anand for taking the time to review your experience with M-Files on Capterra. We are very glad to hear that the AI classification has been helpful to you and your organization.

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

September 2018

Great Product

Pros

I support M-Files for a customer and have found it to be very easy to work with (from an IT-perspective). My customer absolutely loves it. I have to admit, it's a slick product and the idea of having 1 place that indexes all of the content you can throw at it, whether you're in the office or mobile, is amazing.

Cons

Really no complaints. I have not had any issue nor has my customer, and they've used it for many years.

Review Source: Capterra

Response: M-Files, M-Files

September 2018

Thank you for sharing about your of M-Files! Please let us know if there is anything we can do to further improve you and your customer's experience with our product.

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Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Best software for managing your electronic documents online.

By sharing required documents with each other and with US staff helps us to making benefits.

Pros

We can manage and control of our documents online by this software. Very user friendly and ease of use. We can share our documents with other employees in our company. We can also set permissions that who can view and change to our documents. So it is very secure. It has a feature of back up and restoring of files to avoid data loss. We can also save our scanned documents and photographs in M-Files. We can also connect to different databases to get the required data.

Cons

M-files provide less customer support. The files saved at M-files store will not save in their existing format like .pdf , .doc etc. it will save the files in their M-files format which is bit annoying.

Review Source: Capterra

Response: M-Files, M-Files

September 2018

Thank you for the review and sharing about your experiences using M-Files. In your review you mention that files saved to M-Files do not store in their existing formats. I'm not certain about your configuration, but a typical installation stores all files in their native formats including .pdf, .doc. xlsx, .png, etc. M-Files can also be configured to automatically convert certain file types to others upon saving if desired. It might be so that your configuration is set-up in the manner you describe to maximize storage capacity. Please consider contacting M-Files support about this and they can help to change your file saving format configuration if you desire.

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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

I use M Files daily at work and it assists me very well

its very easy to use, you can attach the documents to emails quickly and its easy to find whatever you need.

Pros

I love how you can look up information using any key word you plan to find in a document. Whether a name or account number or anything of that nature. Everything uploads pretty quickly and you can click and slide what you need right into an email.

Cons

I honestly cant find anything I don't like about it. Its very helpful. Easy to use. It does literally everything I need it to do.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Best application ever!

Pros

The posibilite to integrate M-Files with the data of other applications running in the company. So we benefit from the data that we had validated over the years.

Cons

Some problems with the length of some of the names documents. there is problem with documents that have more than 250 characters

Review Source: GetApp
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

M-Files gives me means of organizing documents for fast retrieval with parameters of a certain file.

Pros

The main feature that I like most about this system is the workflow creation where you can convert your business process into a paper-less and effortless process. Proposals, approvals, routing memos, etc. can be done via the computer no need for physical papers and appearances to the concerned people.

Cons

The thing that I am not well pleased with the system is the complexity of the program. There is a need for serious training to be able to use the full functionalities of the system.

Review Source: Capterra

Response: M-Files, M-Files

July 2018

Thank you for taking the time to submit your review of M-Files and for sharing your experience with our software with others. I have made note of your insights on training and have escalated this to our support and product management teams.

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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Important product to scan documents.

Pros

What I like most about using M-File in our company is that it keeps a record of the documents that have been entered through the scanner.

Cons

What sometimes seems to happen is that it saves the documents very compressed and reduces the quality of sharpness.

Review Source: Capterra

Josemaria from Maynilad Student Services

Ease-of-use

Value for money

Customer support

Functionality

June 2018

50-year-old Archives... digitized!

M-Files is our repository of choice for all our digital assets. The M-Files server is secure, robust, and easy to manage. Files may be accessed via the main software, via an app, or even via a web browser. Plus, digital workflows have changed the way we work on documents, making it more streamlined, and efficient. We are confident that our archives and new files are safe from theft, loss, and unauthorized access.

Pros

M-files works seamlessly with Microsoft products (Windows Explorer, MS Office) which makes it easy to incorporate into our daily workflow.

Our filing cabinet with 50 years worth of archives/documents have been digitally scanned recently, and M-files is our DMS of choice because of ease of use, integration with MS Office, secure vault features, OCR and powerful metadata tagging.

Workflow design and implementation are easy since it is done via an intuitive graphical interface.

Cons

Licenses do not come cheap. Just make sure to figure out the best possible license type to your use-case (e.g., Concurrent for offices which can share licenses).

Review Source: Capterra

Don from MVC

Industry:  Public Sector

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

It's all about the partner and project expectations.

If the vendor does not really understand what you are trying to accomplish the product may not meet your needs because of how the vendor configured it. Experience in your industry and sector is critical.

Pros

It seems fairly easy to use, and with some of the addins you can do some neat things. The workflows are powerful. Much cheaper to implement than sharepoint, and probably a much better solution.

Cons

Complexity can be high. Multiple-classification of documents not intuitive, nor how rights and retention apply with multiple-classification. The support model is not good. The only option for support is to go to a third-party vendor as you cannot contact them directly. Depending on the vendor, this may be seen as an opportunity to bill more at every issue.

Review Source

Raewyn from Team FF

Industry:  Professional Services

Number of employees:  2-10 employees

Ease-of-use

Functionality

April 2018

Great document management tool

Pros

M-Files is easy to use which is key for these types of tools, integration with Microsoft Office is key and the search is very user friendly.

Cons

None really, maybe better support for non Windows platforms like OSX and Linux. There are add-ons which cost extra, it would be nice if they were part of the main package.

Review Source

Jenny from A.Y. McDonald

Industry:  Manufacturing

Number of employees:  501-1,000 employees

Ease-of-use

Functionality

April 2018

At first I was impressed by M-Files, but disapponted after using it

Pros

Originally, it appeared to be very user friendly and I thought it would be a lot easier to use than our previous archive system.

Cons

The search function is horrible. Previously we used Alchemy, which seemed pretty basic so when M-Files was introduced, I was excited to get into the new program. That is until I tried finding documents. When I try to search for a quote number, I get hundreds of results. If I want to refine my search I have to click on a bunch of stuff and then I still have to fish through the results to find what I am looking for.

Review Source

Clarwin from University of Asia and the Pacific

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Go-to application for any Digitization Project

M-files is a must for any company seeking to implement digital transformation initiatives in their company. I love best is its extensive feature set and seamless integration with Microsoft products (e.g., office, IIS server, MS SQL, Windows, etc.) The workflow feature is easy to customize, setup, and implement. It will change the way you deal with paper documents once you experience how easy it is to digitize, and manage your documents. The OCR functionality is a beast! Just like having Google on your local repository, reading through the very contents of your digital documents.

Pros

The thing I like the most is the seamless integration with Microsoft products. This made it easy for implementing the use of M-files into our office workflow (it works well from within Outlook, Microsoft Office, even Windows Explorer).

The creation of a Workflow is made very easy via a graphical workflow editor. Just a little learning curve and we are able to setup the different manual processes into a solid digital workflow for the office (e.g., filing for leave, routing of papers for approval, storing scanned copies of contracts and any kind of document in the office).

Cons

When implementing on a large scale (e.g., company-wide) we really had to sit down and plan out our licensing arrangement. Note that M-Files comes in a variety of licensing options (e.g., read-only, named user, concurrent user). Some offices can possibly share licenses (but number of active sessions will be limited). Planning out the best license option is quite a task since we were woking on a limited buget and we had to optimize the value-for-money setup we can have.

It can also be a bit overwhelming for new users. We had a bit of difficulty in the deployment since we had to train all the users (who found it not so intuitive at first). But then, after the training, it has then been integrated well for our daily use.

Review Source: Capterra

Shah Abdul Latif from VoidLoops

Industry:  Software / Technology

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Simple. Easy. Flexible. Finally found what I wanted for so long.

Pros

Very easy to deploy and use on daily basis. Nice UI and simple to learn. Great customization for different business types. Fast operations.

Cons

Not found yet and hoping not to find any in the long run. Everything seems to be clearly taken care of.

Review Source

Randy from TOP CFOS

Industry:  Professional Services

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

March 2018

Support is always very frustrating!

I only call them a couple of times per year for support. But, every time I do I find tremendous resistance to help out. So, if you’re looking for excellent support, don’t buy M-Files!

Pros

The program works well and helps our office to stay organized. We can quickly and easily find documents.

Cons

But, support is always very frustrating, because they have a million rules of what they can or can’t do. The attitude is never – how can I help you?

Review Source

Matthew from HBM nCode Federal LLC

Ease-of-use

Value for money

Customer support

Functionality

March 2018

M-Files helped us get our document management under control.

Pros

M-Files is a fantastic software for getting your file server and document management under control. It helps secure our files and teaches employees to be more careful in what they share due to its classification system. It was relatively easy to deploy and setup.

Cons

It can be a tad bit pricey however it does its job well and once it is deployed you can see the value in the cost.

Review Source: Capterra

Arjun from Marketing Evolution

Industry:  Software / Technology

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

One cal rely on it completely

One can try it

Pros

When a document is printed, all the metadata (approvals) are printed with it. No need to hunt down separate approvals to print out and attach.
Tool can handle single approval types of documents as well as docs requiring pre and post-approval.

Cons

System is difficult to navigate to see all docs without doing advanced searches.
I don't like that I can't get a personal version for my home

Review Source

Tore Svenning from iStone Norge AS

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Easy to learn, understand and to use. I allways find what I'm looking for

LinkedIn

Pros

I allways find what I'm looking for when I search in M-Files, but alsow when I go to views that is build by administrators or myselves.

Cons

I could have been integrated bether with SharePoint, but I have heard that this is coming :-)

Review Source: Capterra

Displaying 1 - 20 of 119 reviews