M-Files software


114 reviews(4.5/5)
114 reviews(4.5/5)

M-Files is a content management tool that helps users organize, manage and track documents and information. The solution is suitable for small and large businesses in multiple industries. On-premise, cloud-based and hybrid deployments are available. 

Key features include version control, mobile access, e-signature capabilities, automated workflows, document templates, permission management and offline access. M-files’s search engine allows users to search for documents via name, document type, keywords and more. Additionally, it allows users to search inside document text. 

Automated workflow tools include notifications sent to users when they need to review or approve document changes. The co-authoring feature allows users to simultaneously edit documents and send invitations to co-workers, workgroups and users via sharing links. Integrations with various applications including SAP, Microsoft Dynamics, Salesforce and NetSuite are available.

 

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

114 Reviews of M-Files

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  • Verified Reviewer

    Number of employees: 501-1,000 employees

    September 2018

    Best software for managing your electronic documents online.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    By sharing required documents with each other and with US staff helps us to making benefits.

    Pros

    We can manage and control of our documents online by this software. Very user friendly and ease of use. We can share our documents with other employees in our company. We can also set permissions that who can view and change to our documents. So it is very secure. It has a feature of back up and restoring of files to avoid data loss. We can also save our scanned documents and photographs in M-Files. We can also connect to different databases to get the required data.

    Cons

    M-files provide less customer support. The files saved at M-files store will not save in their existing format like .pdf , .doc etc. it will save the files in their M-files format which is bit annoying.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: M-Files, M-Files

    September 2018

    Thank you for the review and sharing about your experiences using M-Files. In your review you mention that files saved to M-Files do not store in their existing formats. I'm not certain about your configuration, but a typical installation stores all files in their native formats including .pdf, .doc. xlsx, .png, etc. M-Files can also be configured to automatically convert certain file types to others upon saving if desired. It might be so that your configuration is set-up in the manner you describe to maximize storage capacity. Please consider contacting M-Files support about this and they can help to change your file saving format configuration if you desire.

  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    July 2018

    I use M Files daily at work and it assists me very well

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    its very easy to use, you can attach the documents to emails quickly and its easy to find whatever you need.

    Pros

    I love how you can look up information using any key word you plan to find in a document. Whether a name or account number or anything of that nature. Everything uploads pretty quickly and you can click and slide what you need right into an email.

    Cons

    I honestly cant find anything I don't like about it. Its very helpful. Easy to use. It does literally everything I need it to do.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    Best application ever!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The posibilite to integrate M-Files with the data of other applications running in the company. So we benefit from the data that we had validated over the years.

    Cons

    Some problems with the length of some of the names documents. there is problem with documents that have more than 250 characters

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Verified Reviewer

    Number of employees: 201-500 employees

    July 2018

    M-Files gives me means of organizing documents for fast retrieval with parameters of a certain file.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The main feature that I like most about this system is the workflow creation where you can convert your business process into a paper-less and effortless process. Proposals, approvals, routing memos, etc. can be done via the computer no need for physical papers and appearances to the concerned people.

    Cons

    The thing that I am not well pleased with the system is the complexity of the program. There is a need for serious training to be able to use the full functionalities of the system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: M-Files, M-Files

    July 2018

    Thank you for taking the time to submit your review of M-Files and for sharing your experience with our software with others. I have made note of your insights on training and have escalated this to our support and product management teams.

  • Verified Reviewer

    June 2018

    Important product to scan documents.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like most about using M-File in our company is that it keeps a record of the documents that have been entered through the scanner.

    Cons

    What sometimes seems to happen is that it saves the documents very compressed and reduces the quality of sharpness.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Josemaria from Maynilad Student Services

    June 2018

    50-year-old Archives... digitized!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    M-Files is our repository of choice for all our digital assets. The M-Files server is secure, robust, and easy to manage. Files may be accessed via the main software, via an app, or even via a web browser. Plus, digital workflows have changed the way we work on documents, making it more streamlined, and efficient. We are confident that our archives and new files are safe from theft, loss, and unauthorized access.

    Pros

    M-files works seamlessly with Microsoft products (Windows Explorer, MS Office) which makes it easy to incorporate into our daily workflow.

    Our filing cabinet with 50 years worth of archives/documents have been digitally scanned recently, and M-files is our DMS of choice because of ease of use, integration with MS Office, secure vault features, OCR and powerful metadata tagging.

    Workflow design and implementation are easy since it is done via an intuitive graphical interface.

    Cons

    Licenses do not come cheap. Just make sure to figure out the best possible license type to your use-case (e.g., Concurrent for offices which can share licenses).

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Don from MVC

    Specialty: Public Sector

    Number of employees: 51-200 employees

    May 2018

    It's all about the partner and project expectations.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If the vendor does not really understand what you are trying to accomplish the product may not meet your needs because of how the vendor configured it. Experience in your industry and sector is critical.

    Pros

    It seems fairly easy to use, and with some of the addins you can do some neat things. The workflows are powerful. Much cheaper to implement than sharepoint, and probably a much better solution.

    Cons

    Complexity can be high. Multiple-classification of documents not intuitive, nor how rights and retention apply with multiple-classification. The support model is not good. The only option for support is to go to a third-party vendor as you cannot contact them directly. Depending on the vendor, this may be seen as an opportunity to bill more at every issue.

    This review was submitted organically. No incentive was offered
    Review Source
  • Raewyn from Team FF

    Specialty: Professional Services

    Number of employees: 2-10 employees

    April 2018

    Great document management tool

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    M-Files is easy to use which is key for these types of tools, integration with Microsoft Office is key and the search is very user friendly.

    Cons

    None really, maybe better support for non Windows platforms like OSX and Linux. There are add-ons which cost extra, it would be nice if they were part of the main package.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jenny from A.Y. McDonald

    Specialty: Manufacturing

    Number of employees: 501-1,000 employees

    April 2018

    At first I was impressed by M-Files, but disapponted after using it

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Originally, it appeared to be very user friendly and I thought it would be a lot easier to use than our previous archive system.

    Cons

    The search function is horrible. Previously we used Alchemy, which seemed pretty basic so when M-Files was introduced, I was excited to get into the new program. That is until I tried finding documents. When I try to search for a quote number, I get hundreds of results. If I want to refine my search I have to click on a bunch of stuff and then I still have to fish through the results to find what I am looking for.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Clarwin from University of Asia and the Pacific

    April 2018

    Go-to application for any Digitization Project

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    M-files is a must for any company seeking to implement digital transformation initiatives in their company. I love best is its extensive feature set and seamless integration with Microsoft products (e.g., office, IIS server, MS SQL, Windows, etc.) The workflow feature is easy to customize, setup, and implement. It will change the way you deal with paper documents once you experience how easy it is to digitize, and manage your documents. The OCR functionality is a beast! Just like having Google on your local repository, reading through the very contents of your digital documents.

    Pros

    The thing I like the most is the seamless integration with Microsoft products. This made it easy for implementing the use of M-files into our office workflow (it works well from within Outlook, Microsoft Office, even Windows Explorer).

    The creation of a Workflow is made very easy via a graphical workflow editor. Just a little learning curve and we are able to setup the different manual processes into a solid digital workflow for the office (e.g., filing for leave, routing of papers for approval, storing scanned copies of contracts and any kind of document in the office).

    Cons

    When implementing on a large scale (e.g., company-wide) we really had to sit down and plan out our licensing arrangement. Note that M-Files comes in a variety of licensing options (e.g., read-only, named user, concurrent user). Some offices can possibly share licenses (but number of active sessions will be limited). Planning out the best license option is quite a task since we were woking on a limited buget and we had to optimize the value-for-money setup we can have.

    It can also be a bit overwhelming for new users. We had a bit of difficulty in the deployment since we had to train all the users (who found it not so intuitive at first). But then, after the training, it has then been integrated well for our daily use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Shah Abdul Latif from VoidLoops

    Specialty: Software / Technology

    Number of employees: 11-50 employees

    March 2018

    Simple. Easy. Flexible. Finally found what I wanted for so long.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy to deploy and use on daily basis. Nice UI and simple to learn. Great customization for different business types. Fast operations.

    Cons

    Not found yet and hoping not to find any in the long run. Everything seems to be clearly taken care of.

    This review was submitted organically. No incentive was offered
    Review Source
  • Randy from TOP CFOS

    Specialty: Professional Services

    Number of employees: 2-10 employees

    March 2018

    Support is always very frustrating!

    Ease-of-use
    Functionality
    Quality
    Support

    I only call them a couple of times per year for support. But, every time I do I find tremendous resistance to help out. So, if you’re looking for excellent support, don’t buy M-Files!

    Pros

    The program works well and helps our office to stay organized. We can quickly and easily find documents.

    Cons

    But, support is always very frustrating, because they have a million rules of what they can or can’t do. The attitude is never – how can I help you?

    This review was submitted organically. No incentive was offered
    Review Source
  • Matthew from HBM nCode Federal LLC

    March 2018

    M-Files helped us get our document management under control.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    M-Files is a fantastic software for getting your file server and document management under control. It helps secure our files and teaches employees to be more careful in what they share due to its classification system. It was relatively easy to deploy and setup.

    Cons

    It can be a tad bit pricey however it does its job well and once it is deployed you can see the value in the cost.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Arjun from Marketing Evolution

    Specialty: Software / Technology

    Number of employees: 51-200 employees

    December 2017

    One cal rely on it completely

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    One can try it

    Pros

    When a document is printed, all the metadata (approvals) are printed with it. No need to hunt down separate approvals to print out and attach.
    Tool can handle single approval types of documents as well as docs requiring pre and post-approval.

    Cons

    System is difficult to navigate to see all docs without doing advanced searches.
    I don't like that I can't get a personal version for my home

    This review was submitted organically. No incentive was offered
    Review Source
  • Tore Svenning from iStone Norge AS

    October 2017

    Easy to learn, understand and to use. I allways find what I'm looking for

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    LinkedIn

    Pros

    I allways find what I'm looking for when I search in M-Files, but alsow when I go to views that is build by administrators or myselves.

    Cons

    I could have been integrated bether with SharePoint, but I have heard that this is coming :-)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • James from Technology intelligence Agency

    Specialty: Software / Technology

    Number of employees: 2-10 employees

    October 2017

    M-Files is a ECM Force Amplifier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    M-File really stood out, with all the other suggested solutions needing you to migrate all of your content to them. There is a lot of planning that has to go into that process. My client needed a solution implemented yesterday. I highly recommend M-Files. I suggest you get the free trial and see for yourself.

    Pros

    When a client needs help managing their files it's usually pretty simple. That is unless that client is using every file storage service under the sun. This is where M-Files comes in. The entire process was painless and required minimal training (Very Important). M-Files has an incredible search system and it feels really natural inputting the meta data needed for managing content.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Ali from Kertys

    Number of employees: 11-50 employees

    September 2017

    Mfiles is a great product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Classify my documents

    Pros

    Ease of use and complete lot of functionalities and evolve regularly to bring new functionalities make live easy

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Christian from M-Files Corporation

    Number of employees: 201-500 employees

    September 2017

    I love the ease of use and the technological advantage that M-Files 2018 provides.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    its ease of use, its flexibility to configure, its metadata approach, its visionary approach towards intelligent information management, its platform thinking, its integration possibilities, no more silos, etc.

    Cons

    The iOS environment is not yet state of the art, however M-Files and its partners are working on a client.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rob from Mondi Limited

    Number of employees: 10,000+ employees

    September 2017

    Crisp, clean, custom product design and easy to deploy into historical low tech savy organisation

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Improved visibility of process, central repository for document management and a true understanding of process challenges which were previously hidden by paper workloads.

    Pros

    Can be customized to suit any business requirements. Great use of the workflow functionality, historical tracking and document management. M-Files was easy to deploy into organization due to simple UI with a great look and feel.

    Cons

    The fact that it now makes me want to convert everything I do onto the M-files platform and the amount of additional projects which have stemmed out of the roll out of a single requirement. Opened a whole new look at our business document process management. Wish we had found this sooner.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rico from Graphax AG

    August 2017

    A lot of happy customers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy to use and very fast to find what I search short implementation time. Just great to see happy customers

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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