--- title: "OnBase Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of OnBase. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if OnBase is a good fit for you!" source_url: "https://www.softwareadvice.com/cms/onbase-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Enterprise Content Management Software](https://www.softwareadvice.com/cms/enterprise-content-management-system-comparison/) / [OnBase](https://www.softwareadvice.com/cms/onbase-profile/) / OnBase Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cms/onbase-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cms/onbase-profile/alternatives/) # OnBase User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 79 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.1/5 - Value for money: 3.9/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 39 reviews (49%) - 4 stars: 27 reviews (34%) - 3 stars: 10 reviews (13%) - 2 stars: 1 reviews (1%) - 1 star: 2 reviews (3%) ### Most mentioned pros - Dynamic workflow with endless possibilities to create custom workflows, action queues, and document handling. - A dedicated team provides quick service for when issues arise. - Awesome management system software, great to work with. ### Most mentioned cons - It's very resource intensive, uses up a large amount of resources on our ESXI hosts and we occasionally get complaints about slowness. - However, it requires significant system resources — we’ve experienced performance slowdowns on ESXi hosts during heavy usage. - Also takes a long time to load at times. ## OnBase customer reviews Showing reviews 1-25 of 79 (page 1). ### Good but resource intensive - Overall rating: 4/5 - Reviewer: Brennan G. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Efficient but demanding. OnBase offers powerful functionality and flexibility for document management and workflow automation. It’s highly customizable, and support is prompt and knowledgeable. However, it requires significant system resources — we’ve experienced performance slowdowns on ESXi hosts during heavy usage. Overall, it’s well-suited for organizations that need depth and scalability, but it demands careful infrastructure planning. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very advanced platform with many features that can be catered to a businesses needs. A dedicated team provides quick service for when issues arise. #### Cons It's very resource intensive, uses up a large amount of resources on our ESXI hosts and we occasionally get complaints about slowness. --- ### OnBase - Overall rating: 5/5 - Reviewer: Stephen B. - Verified reviewer: Yes - Industry: Design - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered My overall experience with OnBase has been excellent. I don't know what I would do without it as far as keeping me organized. I recommend this software to anyone that has countless PDFs they need to keep a record of and have the option of retrieving at any given moment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OnBase is excellent for keeping copies of all my client's purchase orders in one place. The layout is user friendly and very simple to use. I mainly use it to keep track of countless numbers of PDFs I have on file. Once imported in to OnBase, I am able to retrieve those files with a simple search. It's been a lifesaver for keeping me organized. #### Cons The only issue I have with OnBase is a minor annoyance. When I am importing documents, I am not able to drag and drop multiple files at a time. If I have 10 files to import, then I have to do 10 separate imports for each. Other than that, I do not have any complaints. --- ### Easy to pick up and learn! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Extremely user friendly and easy to work with. We have been able to run with PowerBI without having to do extensive training, and has boosted our productivity and analytics insights #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are tons of connectors and interoperability features. That plus the fact the system is so easy to use! #### Cons It does come with a cost that could be hard to swallow for some, but it is so worth it! --- ### Easy to Use - Overall rating: 4/5 - Reviewer: Krysti L. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros I like how you have all documents link together so when you search a name, everything pulls up. #### Cons I don’t like that we don’t have the ability to have a workflow or a way to send documents to other departments. If there is that ability , it should be standard for universities. --- ### My A/P program - Overall rating: 5/5 - Reviewer: Marishia Q. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am a vendor analyst in accounts payable, and this is one of our main programs. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is an effective program for accounts payable and is easy to learn and manipulate data for entry. #### Cons This program is easy to problem shoot should an issue occur, and I see nothing difficult about it's performance. --- ### OnBase has gone downhill - Overall rating: 1/5 - Reviewer: Randy Z. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros all in one document and workflow management software, but the pros end there. OnBase 13 was great, OnBase 17 not so much #### Cons we upgraded from OnBase 13 to OnBase 17 and let me tell you it is a disaster. OnBase 17 is slower substantially in every category. We are using a click once install, now it has to check the server every time you open, word, or excel, outlook or even OnBase itself for a new version, which sounds great, but this can take 30-45 seconds EVERYTIME you want to open a document. Switching from inbox to related items is very slow, 6-10 seconds, which doesn't seem like a lot, but over the course of a day where you do this 70 times, well you do the math for wasted productivity. And then there is the Random errors that constantly come up on a users system that has worked just fine for months, but there is no solution to that either. Hyland support is virtually non existent, their only solutions are run this software utility that they have. Nothing is ever resolved, they just keep "kicking the can down the road", or tell us to update to version 18. sorry after this disaster our next upgrade will be to something else. Our business users are screaming to go back to version 13. --- ### OnBase is used in my daily tasks to view documents - Overall rating: 5/5 - Reviewer: Erica T. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Being able to see student documents on site and off site when needed to evaluate and assess their files appropriately. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros OnBase makes it easy to view student documents and files to evaluate student files and assess their transcripts. Saving and printing documents when needed is easy to do as well. This system makes my job easier. #### Cons The document not found area is a bit hard to understand, however once you learn the system it is easy to figure out. --- ### Advanced platform for content management - Overall rating: 4/5 - Reviewer: Angela B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used other for less than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered If I talk about the benefits of using this product. I would say it is playing a vital role in our organization. Also I would say they have responsive customer support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It has been an excellent product for content management. With the assistance of this product we can change over unstructured information into an organized one that contains numbers, dates and certainties so as to improve the information conveyance and generally correspondence in a specific association and companies. I would say it is a useful product. #### Cons It has been long time using this versatile tool. It is great that I have not ever come across any major problem. It always gives perfect services. I am a satisfied user of Onbase. --- ### Solid content management software - Overall rating: 4/5 - Reviewer: Deb W. - Verified reviewer: Yes - Industry: International Affairs - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. OnBase serves a great value as a way to store documents for my organization. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros OnBase is straightforward. The learning curve is not steep. It's easy to find content you've uploaded. There are a lot of customization options. #### Cons I use this software daily, and about once every 15 days it just does not let me upload documents. Fortunately, I can wait a day and then it works again usually, but I can't count on it to be 100% reliable. --- ### Great Document Repository Platform - Overall rating: 4/5 - Reviewer: Brad T. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I have been satisfied with OnBase. We have a lot of moving parts with some of our processes that use it, and if something stops working, it is normally something else and not OnBase. It has been very reliable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We use this software in conjunction with our ERP system. We have had a lot of success with feeding files into this for our business units to use for centralized access. #### Cons There are not really any cons with this software. It does what it is supposed to do. There are a few features that could be enhanced. --- ### OnBase review - Overall rating: 5/5 - Reviewer: Cosmin C. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall very happy with the product functionality. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Awesome management system software, great to work with. #### Cons Access to all needed categories can be a bit difficult. --- ### OnBase un gran ECM - Overall rating: 5/5 - Reviewer: Jhordan H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros La simplicidad al usarlo, la trazabilidad, los informes que permite generar en tiempo real, el control de acceso según los perfiles de usuario, el balanceo de los flujos de trabajo. En general es un software muy completo. #### Cons hasta el momento todo me ha parecido muy bien. Tal vez las diferencias entre los ambientes web y unity. --- ### OnBase on the way to being a better content manager - Overall rating: 5/5 - Reviewer: Cheikh B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered No more wasting time looking for a PDF, whatever its storage duration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros For me, the OnBase software is a must for keeping copies of purchase orders in one go and securely. OnBase is very easy to master. It's a good tool for keeping track of your PDF files if there are many of them, because once the import is done, retrieving the files becomes very easy with the OnBase search. So we can say that it is the tool you need to get organised if you have a lot of files. #### Cons In practice, I don't see many problems on OnBase except that the drag and drop shortcut is non-existent which delays the work a little. What's more, it doesn't seem that Onbase support does not master complex network configurations and dependencies, because the waiting time is very long sometimes. #### Reasons for choosing OnBase Quality and simplicity --- ### Why OnBase Is The Best - Overall rating: 5/5 - Reviewer: Dedan M. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It handles digital signature well and has some leading workflow management features. #### Cons It has some cool features and has not disappointed us. --- ### User friendly - Overall rating: 4/5 - Reviewer: Amy G. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use this as part of a carrier page to search for and retrieve documents, so far this have been great software. I like that the documents are all compartmentalized so you can search by the type of document. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros This software is easy to use and fairly user friendly. I like that the software seems to be very literal. #### Cons Sometimes the software freezes up or give you the infamous 'circle of death' while it attempts to pull up the document - however this could be unrelated to the actual software and more of a computer issue. --- ### Been working with this vendor and software for 3 years to develop solutions for customers at my job. - Overall rating: 4/5 - Reviewer: WILLIAM A. - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Onbase is truly an ECM software that can capture all of a companies business processes. From AP, and AR, to HR and even healthcare solutions, Onbase has features and functionality that allows for a wide array of solutions and configurations. Simple back-end for managers and administrators, as well as a good UI for end-users. #### Cons The wide range of configuration options and features means it takes years to learn all the capabilities of the software. Onbase support is often times unhelpful for more complicated configurations and network dependencies, often taking days/weeks to resolve more complicated issues. --- ### LOVE THIS SOFTWARE - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I used this software while working for a credit union and we were really working about the implementation/switch but honestly it was so smooth besides a few system bugs. That's where their awesome customer service comes in. #### Cons I really don't have much to report that I didn't like. Maybe just the speed of the system, but that can always be because of network connectivity issues. --- ### OnBase is a great CMS tool! - Overall rating: 3/5 - Reviewer: Candace E. - Industry: Computer Hardware - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered The benefits of using OnBase software include having access to a great content management tool. Other benefits of using OnBase client include easy file storage management system to learn. Additional benefits of using OnBase include secured file management storage with limited user access. More benefits of using OnBase client include great archival options for outdated files. Overall, OnBase reduces the amount of paper being transferred from location to location depending on the size of your company. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros OnBase is a great content management tool. OnBase interfaces with a web client provided by the company. OnBase offers a database storage for customers and clients to manage documents in various file types. OnBase communicates with an application server and database disk groups. OnBase has three knowledge panels accompanied with a search function and display console. #### Cons Outdated software such as enterprise software may cause the communication or interfacing of OnBase to fail. Thus file syncing may be affected due to the lag in progressive updates. Functions may differ depending on the version type of download. Limited ways to flag documents. Application may crash or freeze while working within the client. --- ### Simplify your life with Onbase - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use OnBase whenever a department needs to know if a check is cashed. I type the check number and immediately I can view an image of the check. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It is easy to use, great storage capability. We use to store images of checks and it can store the information for many years. #### Cons The new version of OnBase makes item more difficult to view. --- ### Hyland Onbase - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Converted the paper application process into a electronic digital medium. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The ability to configure indexed fields to perform auto sweeps of documents. This allows for various ways to segment the swept documents in different folders as well. #### Cons There are a lot of features to use. There is a lot to learn with auto-indexing, search categories, etc. --- ### Good document management and archiving software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We needed to replace our document management system that was outdated and no longer being supported. OnBase was a good solution for migrating our existing documents, data and indexing information. It took some effort to get this migrated and set up, but is now working very well with few issues or problems. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros OnBase is fairly easy to use for our end users as long as they remember that they need to index accurately and give good data for each document/file they upload to OnBase so it can be found easily at a later time. In other words, it works great as long as you know how to use it! Documents are easily categorized and indexed for archiving of public records that need to be stored for years to come. #### Cons The public web interface is very limited in what it can do for our public users. I am hoping for an improvement in a new version update. --- ### Onbase Hyland Unity Client for document scanning and sharing - Overall rating: 4/5 - Reviewer: Aman D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Process oriented approach to collect documents, share and execute plan to convert the hard copy documents readily available to business via hyland unity client is simply superb. It helped recognize the missing paperwork if any of our employees so that we can remain compliant. The overall installation of the client is easy and works great with single sign on option. #### Cons The time taken to lay out an estimate and share the plan by the vendor was more than expected. --- ### Support needs training. - Overall rating: 3/5 - Reviewer: Chuck S. - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great for document control. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Handles documents great. You can see logs and checkout of documents of who used the documents. Handles this very good. #### Cons Workflow is an add on that is expensive and you have to buy everything as an add on and it's always in the 1000's plus 20% yearly fee. --- ### Efficient Invoicing - Overall rating: 4/5 - Reviewer: Aaron C. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Been gradually liking the program with use. It does what it suppose to do. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 4/5 #### Pros The program has made approving invoicing more efficient. No more exchanging emails to get approvals. #### Cons Very big learning curve to understand program features and uses. When an invoice is rejected the reason is not sent back. --- ### I use OnBase as respository for application in the process of being reviewed; the interface is great - Overall rating: 4/5 - Reviewer: Rosalyn T. - Product usage: Used other for less than 12 months - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros What I like most about OnBase is that the interface is clear and simple. What you see is what you get. #### Cons What I don't like about the software is that it is hard to navigate. Getting from different screens can have you lost and unsure of how to get back to your original location. ## More reviews [Next reviews](https://www.softwareadvice.com/cms/onbase-profile/reviews/?page=2) --- OnBase Reviews, Pros and Cons - 2026 Software Advice