Fantastic tool in every way!

What is there not to like?? You can create large buckets to sort all your photos, and specify keyword tags within each bucket. It's easy to create a process to follow with that sort of end system! You can search and save photos in your carousel, export samples of the photos, download them quickly into a PowerPoint, zipped folder, or drop them right into an Adobe product (no download required!!). You can easily share an album with anyone you've given permissions to, set user editing capabilities (want people to upload but not change anything? You can do that!) And the customer service is phenomenal. From making minor updates at your suggestions to customizing, to walking you through system changes, to being at your beck and call, the customer service does not disappoint.

My only complaint is that sometimes the interface changes without notice and it can take a bit to find your tools. However, these interface updates have always been a great change, just sometimes slows me down a bit.

Overall we love using OA. It has much room for improvement but even so it is a great tool for both marketing purposes and the overall firm. The customer service is truly fantastic and we really appreciate the OA team's willingness to listen and help us at all times.

OA has been a great asset to us for connecting our image library across our offices globally. The sync to Deltek Vision is wonderful as it is a great way to look up project information without having to go through the slow and dated interface of Deltek. We love that you can upload different file types, have a variety of user settings, different categories, etc. The PDF, contact sheet generation and INDD plug-in features are extremely convenient and useful. We haven't gotten around to utilizing uploading our standard INDD templates for project page and resume generation yet but we are looking foward to doing so.

I think the user interface has come a long way but I think there is still a lot of room for improvement. I don't think that all of the settings and features are intuitive to find; for example, the image tagging keywords aren't obvious to locate and that has been a bit of an issue as we roll out OA to firmwide employees who don't know what the keywords to search by are vs. marketing who does know because we chose and implemented them. I think the mapping feature is good but it would be better if it could auto link that from Deltek as well to avoid manual input into OA.

Is specifically designed to work with AEC companies

Not user intuitive ( a lot of our users had difficulties with it), and a lot of the features to enhance the use came at an added cost.

Migration was wonderful. Support has been helpful. We switched reps but it's been okay. We probably try to troubleshoot more in house than we need to, but you can figure things out pretty well. We are very happy with it.

OpenAsset changed the way we handle our photos and marketing material. It has been a tremendous business upgrade to file storage for us. Our marketing team and taken to - I only wish we could use all its functionality - we just don't have the time to focus on it. The rest of the company thinks it looks cool but doesn't have the time to understand the software and use it. We do it for them - but it was a good business decision.

I wish we could use all its functionality, but it's hard to keep up with all it can do when we have so much going on. We did a large data migration a few years ago and are still finding things we wish we knew then but it's too late, so we're having to play catch-up or cleanup now. That's been a little frustrating. You learn as you go, so we should have expected that. We have one in-house person who really took to the program and is learning how to best use it. Without him, we'd be lost.

Though I am still spending many hours uploading and tagging my content, I can already see the time savings in searching for images. I am also empowering non-marketing people to find their own images to save me the time and effort all while controlling the quality of images. Our different regional operating groups are able to share photos easier.

We had no DAM before OpenAsset. We just kept our images in our network drive folders. We are a company of 3,000+ team members and 40+ marketers spread across the country. I love that we can now search our photos like Google. We can find them faster and more efficiently. The uploading and searching process is fairly intuitive. I haven't had to explain it much to people before they start searching. Instead of finding images for people, I can just direct them to our OA portal and they can find it themselves. Frees up my time.

Tagging photos is very clunky. I can't blow up the image during the upload process to see details. Though metadata from the images is transferred into OA, the keywords I have already tagged in my images prior to OA were not transferred as keywords in OA. They are in the description, so I had to re keyword everything. Though the OA techs are writing my a script to do this automatically, but it should be an included feature. I was told that OA would be integrating AI where they would suggest keywords for my images. I haven't seen it yet, but I am excited for it. Keywording is very laborious.