SmugMug Software

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SmugMug Software

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About SmugMug

SmugMug is a digital asset management software that helps professional photographers, freelancers and studios upload, store, share and sell images via online stores. The platform enables marketers to create custom coupons and run marketing campaigns to promote business and engage with the target audience. The white-labelling capabilities in SmugMug let administrators design personalized websites using custom themes, logos, colours, fonts, shopping cart and shipping to extend custom printing and other products/service to clients. It offers a host of features include sorting, pricing management, search engine optimization (SEO) tools, bulk uploading, automated backup, watermarking, drag-and-drop interface and more. Additionally, users can provide secure access to ima...

SmugMug Pricing

SmugMug offers a free free trial after which it is available on monthly/annual subscriptions. Details include: Basic - $7/month or $55/year Power - $11/month or $85/year Portfolio - $27/month or $200/year Pro - $41.99/month or $360/year

Starting price: 

$7.00 per month

Free trial: 

Available

Free version: 

Not Available

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SmugMug account configuration

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SmugMug User Reviews

OVERALL RATING

Showing 3 reviews

Anonymous

Company size: 1 employee

Time used: Less than 12 months

Review Source: GetApp

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Functionality

out of 5

June 2021

Would Prefer Other Products

Pros

Smugmug is fairly inexpensive compared to other photo delivery platforms.

Cons

I do not like the set up and do not think it looks professional

Anonymous

Company size: 2-10 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

July 2021

Switched years ago- prior experience

Pros

I used smugmug in its early days so I’m sure it’s come a long way but at the time it seemed like a dream to share clients catalogs of images and protect them.

Cons

Again, my experience with this software was in its early days. The cost was high and you couldn’t get around measures to share an account. There wasn’t a way to brand yourself. And it was a rather lengthy process to set up and continue to upload. I’m sure it’s much different now.

Anonymous

Company size: 1 employee

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
1

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

October 2021

NOT for photographers

I felt taken advantage of when I realized about the 15% per transaction. However, customer service was extremely nice and cancelled my plan and provided a full refund. The people there are extremely nice, I believe it's just a bad management decision about not being upfront with the 15% fees. That just makes the website super expensive without providing more features like almost every other platform out there.

Pros

The best thing was their file management system. Did take some time to get used to, but in the end it was fairly easy to use.

Cons

They have HIDDEN FEES. After purchasing a $30 a month plan, you expect not to pay anything more. But after I spent days preparing my website, I realized I still have to pay 15% per each transaction! This fee wasn't mentioned when buying the plan. It was hidden somewhere in the guides.

Showing 3 reviews