Great interface to do audits, and also good features to get the transcripts a swell of a call recording - helps to bridge the gap betwen AI and manual audits as well.

It was a good experience as of now the team was available whenever we wanted any help from them they have assisted us with utmost sincerity and dedication.

Positive criticsm regarding my conversations is one of the best thing as i personally believe theres always  room for growth.2. Easy to use and easy to recover data, No data is ever messed up.3.

Lack of live audits- enabling users to hear live calls and give real time feedbacks, more of accuracy on AI insights to bridge the gap on manual and ai audits.

The productivity of our evaluation has significantly risen thanks to the benefit of having AI integrated into your program.

Its an excellent Platform to analyze the conversation between customers and employee and to improve the areas of concern.

Best platform for me to feature and focus on what exactly i am looking for, pretty much time saving, have multiple filter option that really helps me capture the data i require.

For anyone trying to improve their customer relationships, I highly recommend Convin. It's an effective tool that enables you to concentrate on what's working and improve the parts that require it.

It has been a great experience so far using the convin tool, especially the support team.

There may be slight delays from time to time, but overall, login troubles are rare, occuring only once a month.

Convin has completely transformed our team. The ease with which it may be integrated with other software is great.

Comprehensive auditing capabilities2. User friendly interface3.

Recognizing important words/phrases that will allow us to determine which calls require further investigation.

Convin is easy to integrate with other softwares and improves the call quality  and even the customer support is upto the mark.

Customer support is fantastic. Convin assists me in improving call flows, quality performance, call control, and providing better customer service.

Some times the tool will lag and we have to depend on the convin's team a lot for their assistance.

Convin helps me with call audits with ease, transcripts helps me save my time while aduting , convin score helps me understand the jist of call auditemail responses for call audits to coaches.

The ability to effortlessly connect with different systems for calls has streamlined our processes, and the product's UX design is both intuitive and impressive.

Overall experience has been extremely great. The way the onboarding was done by the Convin team along with handling and understanding of our business needs is very good.

Convin has eaze upo the job of auditing and helped save time to look into detailed call flow and transcriptAlso the suggestion of key work area's Does help in understanding detailed.

As far as it goes it is well and good the team has been supportive and co-operative and they have resolved all the technical and business requirements requested by us.

Its AI based intellect helps you to discover all the pain points from the consultations which helps the coaches to enhance their consultation quality with the help of this software.

For my company, I'm dealing with a lot of consumer questions and pricing concerns. I've seen the value in sending feedback to my manager and having it updated in convin in real time for instant usage.

The great customer service provided during implementation and use is fantastic. Weekly calls have increased my awareness of what is going on with the team's utilization of the Convin.

The best part of using Convin is you can use it for your day to day activity for audit and feedback and it also gives you the benefit of getting keywords type analysis.

Understanding the lag in medical knowledge session in call flow by coaches.

To improve the conversation. To avoid negative talk from dash board.

With Convin you get everything integrated at a single platform if its about auditing, quality assurance, speech analytics, and many more.

Very user friendly interface, helped my team to grow.

Best tool for Daily Monitoring and Coaching for Agents.

Additionally, if we are in need of assistance, the convin's support team is always there for you and they always ensure that the issues raised are addressed and resolved at the earliest.

Audits are perfectly done , Coaching sessions are vey helpful.

It eases alot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations.

Convin has helped reducing a lot of manual data management, it's a user friendly easy to understand platform. Helps analysing a lot of different conversation data points with ease.

It is easy to integrate with our CRM as well as due to it's user friendliness it is easy for me to implement it. Machine learning is excellent, and I appreciate how simple it is to utilize.

It gives insights in graphical representation which helps and ease our work.3. Having the feature of searching the keywords helps us find the right information and take business decisions.

Convin is easy and simple to implement and integrate with different softwares. Customer Support team is always there to get through the challenges.

Sometimes it lags and login issues we face once in month.

Convin makes the data visibility easy to go through reports and share real time feedback to the experts / Dashboard is really cool and is User friendly makes navigation easy and interactive.

I've enjoyed the product and rapid iteration over time.I appreciate the developers listening to active coaches.

I started using Practice when they were in the early stages of development, and they have been very responsive when I needed help. They are continually adding new features and making it better.

The best coaching software out there that helps to streamline your business. It allows me to free my time for the things I love doing the most: coaching people.

At this stage there is limited functionality in the Android App, more functionality is coming soon. Not quite the full package for when I'm out on the go.

Overall I have loved using Practice since day one. The community is wonderful, the support have been extremely efficient responding to queries, and the platform itself is exactly what I need.

The ability to setup packages, products and schedulers so that it's easy/seamless to track what a client has used, and what remains was a big standout. The design is clean and lovely.

I especially love how quickly the developers are working on new features to expand the product.

Practice is an awesome system for anyone looking for a straight forward but powerful client management platform.

Very intuitive, easy to use, and excellent & responsive customer support.

Honestly, I am terrified at the thougth of them ever not being in business.

Practice has a scheduling page that I can direct clients to, and they can pay when they schedule individual appts and/or classes. When they schedule, they receive a confirmation and a Zoom link.

So easy to use and a fantastic User Interface. Connects with mail, my google calendar and payment system Stripe.

I started the business using Quickbooks Online and haven't seen a compelling reason to switch my invoicing over to Practice just yet.

The ability to create both private and public scheduling options for prospects and clients. Integration into Stripe for managing and tracking invoices.

It's reasonably priced and the best tool I could find (compared to others on the market).

This is truly an example of how a software solutions company should be - innovative, friendly and with a can do philosophy.

It's boring, but it's not the sort of program that needs lots of bells and whistles. Maybe a few more colours and images.

My overall experience with Practice has been very good. For me, they had the right technology and a decent price point for me as I started my coaching business.

I am loving my experience of Practice, the software itself is great but the customer onboarding, ease of use, responsiveness of their team is exceptional.

I love the ease, how everything with my clients is in one place, the calendar and scheduling, the to-dos, the ability to purchase products... it's SOOOO user-friendly.

Most of the features I was missing, namely e-signature and email templates, are being included in their new pro tier of membership.

I love the ease and simplicity of Practice. Everything I need is there, and more features are being added on a monthly basis.

For me some of the CRM elements need additional tweaking but I know this is on the roadmap for the future - so no there is nothing I don't like.

I wanted a CRM that was easy to use for both myself and for my clients. But what I love with this software is that the team are constantly working to make it better for the user experience.

The only thing that is missing right now is payment plans, although there is a simple workaround for this and I know this feature is coming very soon.

Indian Rupee

Convin is a contact centre software with AI support that leverages CI to record, summarize, and analyze every client communication you have during calls, chats, and emails. It is your one-stop shop for optimizing agent performance across the board, enhancing customer satisfaction, and tripling your contact centre ROI. 

Convin examines conversations using a unique scorecard created by organizations to gain information into agent performance. These insights show how agents can enhance their calls, which will increase output and, as a result, client happiness. 

Convin can then produce computerized recommendations for ways that agents could perform better with specialized coaching. This improves the quality of the dialogues and yields better outcomes for the company and its clients. 


LongDescription

Performance Management

Training Management

Email/Help Desk

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

Convin

Live Online

Documentation

Videos

US Dollar

Streamline your entire coaching business using Practice: 

Get paid your way
• Create products and packages
• Send invoices easily
• Manage subscriptions

Connect multiple calendars
• Integrate multiple google calendars.
• Availability is synced and updated every time someone is looking at your calendar, so you’ll never risk double booking. 

Set reminders
•  Decrease last-minute cancellations and no-shows with automatic appointment reminders.
•  Choose email and/or text message reminders.

Easy automations
•  Attach a form to the scheduling flow so you can capture client information smoothly.
•  Attach payment to the scheduling flow so you get paid before someone gets on your calendar. 
•  Schedule a form to go out before an appointment starts, or after an appointment ends. 

Scheduling

Billing & Invoicing

Client Management

Session Notes

Electronic Payments

Recurring/Subscription Billing

Activity Tracking

SMS Messaging

Credit Card Processing

Invoice Management

Customer Database

Calendar Management

Data Import/Export

Mobile Access

Life Coaching

Business Coaching

Client Portal

Event Scheduling

Email Reminders

Website Integration

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Automated Scheduling

Availability Management

Calendar Sync

Event Calendar

Program Management

Web Forms

Customizable Forms

Appointment Management

Drag & Drop

Appointment Scheduling

Customizable Branding

Third-Party Integrations

Customizable Fields

Contact Management

Workflow Management

Document Storage

Booking Management

Transaction History

Attendance Management

Attendance Tracking

SMS Reminders

Class Scheduling

Parent/Student Portal

Process/Workflow Automation

Multi-Location

Online Payments

Multi-Period Recurring Billing

Lesson Notes

Invoice Processing

Secure Data Storage

Practice Management

For Physical Therapy

Commenting/Notes

Access Controls/Permissions

File Sharing

Task Management

Group Scheduling

Self Service Portal

Online Booking

Online Classes

Starting at just $25/month — no additional up-charges or long-term contracts! Unlike other tools, we don't price based on the number of contacts, account storage or extra features, you get it all!

Convin vs Practice

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons