NAVEX  One vs LogicGate Risk Cloud

RATING:

3.9

(23)

NAVEX  One has 23 reviews and a rating of 3.93 / 5 stars vs LogicGate Risk Cloud which has 66 reviews and a rating of 4.65 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.9 (23)
4.7 (66)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
3 / 5
4.5 / 5
Customer Support
3.5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
January 23, 2024
March 26, 2024
Pros/Cons
  • Pros

  • NAVEXGlobal's document management solution, PolicyTech, is a wonderful system for any organization that is looking to implement controls over their documents without spending a fortune.
  • The software is easy to use, and the customer support is top-notch.
  • Cons

  • While the material was industry average, the customer service is the worst we've ever experienced. Consistent across my whole team and on nearly every call made and email sent.
  • Very limited in what you are able to do with it. Licensing is expensive and not flexible with who can use what, when.
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  • Pros

  • The easy of the system for both admins and users has made the integration of the system into the business efficient and effective as we have used terms that the business are familiar with.
  • Additionally, the implementation support provided through Risk Rising has been excellent. The ability to link workflows and report out information has been valuable for executive reporting.
  • Cons

  • Sometimes, especially if you are just starting out with the tool, there can be unwanted downstream impact to other workflows.
  • Need features to be able to see which users have viewed each risk within the system. This will allow accountability.
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Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos