I use it whenever I need to see if a service or asset is compliant with our needs or to see changes over time to assets.

It does not show the names of individual assets, only the AWS ID. This is annoying when trying to find a specific item in the console.

Amazing for database management and easy to use.

It is a bit more difficult than using other cloud products.

The overall experience with AWS config is excellent and the product is very supportive for all the business processes to be automated and have automations run on schedule to solve business problems.

Reports over aws are amazing and much easier as compared with competition.

I like the simplicity of this product: centralize the configuration in it and use it traverseley for most of AWS services.

Best Native Tool for Tracking Configuration Changes.

The UI is more intuitive and is very easy to navigate around the application and make necessary implementations.

A little difficult to understand in the configuration, very difficult to think of doing it yourself without a thorough study of the instrument.

A nice way to store configuration for cloud devops.

Some time the Config Rules are hard to comprehend and arrange. They could be made simple or have GUI to arrange them.

We are using AWS cloud config and it is quiet helpful with managing our systems and their instances.

I would say it is hard to get started from the ground level, but aws provides extensive white papers, examples, videos, and training to get you running at full speed without too much effort.

Since most of the commands are unaware it takes time for new users to get used to it.

I can use this product safe and secure. Can excess from any where.

It's is best software for shopping and easy way to shopping and it's has more than millions of product.

For companies looking to move their IT operations to the cloud, its scalability, flexibility, and ease of use make it an attractive option. I will confidently suggest you this product.

I really liked its integration with other systems and applications. Dashboards and reports really gives good insights.

Experience is great as it supports many use cases needed by the organisation. API integration makes it easier to raise incidents remotely and assign it to appropriate teams.

This is one of the best ITSM tool in the market.

There are no shortage of options and add-ons which can be great if the value is justifiable and the budget allows for it.

Fine product for ticket management and help desk articles.

Good application as SaaS and PaaS. Allows customizations to out of box script components and enhancements.

A brilliant ITSM tool and available as SaaS. The licensing mechanism is based on the fulfiller and approvers.

It is user - friendly too. Very easy to navigate and also has some built in buttons that are really useful.

The interface is simple and easy to understand. The learning curve, unlike older software, is practically nonexistent.

ServiceNow is a mostly a pretty good IT service management system.

It is very flexible, can be integrated into any system for your company. When there's an IT help issue, it is very easy to submit a ServiceNow ticket.

I find it incredibly helpful to be able to track all stages of my work, and don't think I could do my job without it.

Integration with risk management could have been made simpler to show the mapping of technical risks to business risks.

This made managing our help desk easy and our tech were able to work efficiently and effectively.

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.

It replaced vFire which was getting slow and agonizing to work with. Tickets would come in and we would perform the work and move the ticket along and/or close it altogether depending on the job.

Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

We have yet to be told the advantages of using catalog request vs Incidents. Unwieldy interface that adds significant time to customer service.

This is one of the best ITSM tool. Aviable as SaaS and can be easily integrated with the SSO.

The most advanced and easy to use software for all Service management needs.

In my opinion the system has no major defects.

We maintain all our servers and databases and customers in extended tables from CMDB which helps to maintain our data integrity.

An extremely robust platform with customization galore and full features comes at a cost but with very little holding it back.

Interface can sometimes be confusing, a lot of data housed in one place and not easy to navigate to exactly what you're looking for.

The ease in which it kept track and managed IT ticket requests.

Their pricing model is complex and unwieldy. It can be very hard to determine which features you actually have access to.

No product support to company I work for. No SME's that can be contacted.

The cost per licenses is a bit high for a fulfiller and hope service now can bring it down a bit.

ServiceNow is user friendly, dynamic, and has the capability of capturing as much data as we need to for reporting and tracking purposes.

The license is rather difficult to understand and must be re-considered over time.

If you are new to service management processes, the plethora of services will leave you confused. Configure one process and explore them in and out before moving into another process.

Its easy to use, highly customizable on the end user end, and stable. I like that I can make my dashboard look how I want it, and use the format that makes the most sense to me.

Can be difficult to set up the dashboard at first due to the complex UI.

For beginners is really hard to get used to it, searching for a person might be a difficult task if you don't know the tool.

I love that this software was customizable and rolled out in a way that helps us sort, apply, escalate and input so many new incidents in easy and understandable fashion.

They have been great in helping us get going as quickly as possible and they offer some things we might also use in the future that will really help continue meeting goals.

The admin on the back end has set up some great workflows that allow a single request to be used to do multiple things.

I like service now because it's very minimal and direct, and time wasn't wasted on designing a pretty interface.

I couldn't do my job without it. It helps me track my work through the different stages that we've configured, and is a effective and efficient tool for project management.

One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.

The product has a very easy learning curve and you can get a good grasp of how to use the application under a few hours.

I liked using it and felt it was very robust and powerful while still being nimble and problem free.

It's very easy to configure for submitting IT or help desk requests and can be fully customized to whatever your need is.

Complex reporting is impossible. Development possibilities are limited for customers.

The biggest advantage is the ability to integrate with different systems such as Agiloft, JIRA, SecurityScorecard, CRM, etc.

This is our first ticketing tool for our new service desk service, and Service Now has been a great help to shape our service model and metrics.

If the user is working for multiple client UI changes that needs to be avoided.

I like the integration of the CMDB with the chane module.

Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

ServiceNow is very good software to handle our daily Change ticket system. It is easy to use and very well organized.

My overall experience with ServiceNow skews negatively because it's not easy to find what I want, the only somewhat saving grace is the built-in favorites you can save for commonly used areas.

From both points of view, this software is great. I love how easy it is to use and how you can see the progression of the ticket being worked.

The interface was very clean, simple and easy to use. Speed was not an issue but, being cloud-based, this will depend on the internet connection.

Great tool for portfolio management. Give all roles a place to see progress of a project and transparent to business.

Implemented ServiceNow as a HR help desk solution at my organization, in combination with starting up a new global HR services team.

The ticket management portal is extremely helpful providing feedbacks and showing history of what have been done.

I like the user interface, it is very well laid out, visually appealing, and intuitive for end users.

I enjoyed Service Now and believe it's the best ticketing system tool out there.

US Dollar

AWS Config is a compliance and policy management solution that helps businesses streamline processes related to change management, continuous compliance, troubleshooting, and security analysis. With AWS Config, users can continuously monitor and record AWS resource configurations and determine overall compliance against the configurations specified in internal business guidelines. 

AWS Config automates scans, monitors configurations, and resources, and notifies users when policy violations are found. It allows employees to track changes to configurations, review detailed resource configuration histories, and workload migrations over time to identify trends and recognize potential anomalies quickly. Additionally, it provides you with a complete view of the current resource structure that helps in day-to-day monitoring procedures, compliance certification, and overall administration.

AWS Config's pricing is available on request and support is extended via documentation, FAQs, email, and other online measures.

LongDescription

Real Time Analytics

Activity Tracking

IT Asset Management

Real-Time Monitoring

Change Management

Audit Trail

Compliance Management

Real Time Data

Configuration Management

Workflow Management

Activity Dashboard

Reporting & Statistics

Data Visualization

Dashboard

Audit Management

Alerts/Escalation

Compliance Tracking

Reporting/Analytics

Configuration Automation

Policy Library

Audit Planning

Third-Party Integrations

Please contact Amazon Web Services for pricing details

Email/Help Desk

FAQs/Forum

Knowledge Base

Self-Employed

2-10

11-50

51-200

201-500

AWS Config

Documentation

ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. It caters to various industries, including financial services, healthcare, higher education, life sciences and the public sector.


ServiceNow provides a self-service portal that lets users report and resolve issues and track progress. The system can also track financial, contractual and inventory details relating to hardware, software and virtual infrastructure.


This solution offers a change calendar, impact calculator and collision detector for evaluating risks related to changes in IT configuration.


With ServiceNow’s incident management capabilities, IT departments can capture incidents through the self-service portal, email, chat and phone. Problem management tools can help investigate the root causes of service disruptions, perform trend analyses and provide service configuration reviews to prevent future disruptions.


ServiceNow also captures all the IT costs and presents them to stakeholders through reports and charts.



Support Ticket Management

Real-Time Analytics

IT Cost Management

Lifecycle Management

Surveys & Feedback

Status Tracking

Request Assignment

Workflow Configuration

Contract/License Management

License Management

Project Management

Approval Process Control

Knowledge Management

Automated Routing

Data Import/Export

Problem Management

Self Service Portal

Version Control

Configurable Workflow

Cost Tracking

Capacity Management

Real-Time Data

Performance Metrics

Service Catalog

Support Ticket Tracking

Client Portal

Real-Time Updates

Email Management

Ticket Management

Asset Tracking

Alerts/Notifications

Knowledge Base Management

Impact Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Availability Management

Macros/Templated Responses

Interaction Tracking

Real Time Reporting

Customizable Branding

IT Reporting

Asset Lifecycle Management

Prioritization

Relationship Mapping

Remote Access/Control

Incident Management

IT Asset Tracking

Drag & Drop

Performance Monitoring

Issue Auditing

Task Management

Inventory Management

Data Mapping

Search/Filter

Data Storage Management

Web browser (OS agnostic)

Subscription license based on IT process users.  

$100 / IT process user / month with volume discounts available. 

End user pricing is offered in certain scenarios.

AWS Config vs ServiceNow

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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