Acumatica Cloud ERP Software

Acumatica Cloud ERP Software

Find out more:

19

Recommendations

Find out more:

About Acumatica Cloud ERP

Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Through leading-edge technology, best-in-class business functionality, and customer-friendly business practices, Acumatica delivers unparalleled value to small and midmarket organizations. Integrated workflows span the full suite of business management applications, from Financials, Project Accounting, and Inventory Management to CRM. Specialized industry solutions include Construction Edition, Manufacturing Edition, Commerce Edition, Field Service Edition, and Distribution Edition. Acumatica is built on a future-proof platform with open architecture for scalability, ease of use, and rapid integrations. Connected business. Delive...
Close

Image 1 of 6

Acumatica Cloud ERP - Production Manager Dashboard

Acumatica Cloud ERP User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4

Functionality

4.5

Showing 1 - 5 of 59 reviews

User Profile

Shovon

Verified reviewer

Company size: 501-1,000 employees

Industry: Consumer Goods

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Functionality

out of 5

August 2022

A good Cloud ERP solution

Pros

When we think about ERP, as a cloud ERP solution, this one is great. Because of being cloud based, it's very powerful to integrate and it also gives the flexibility to work on the go, even with a mobile device and internet.

Cons

Cloud based comes with both, dependency on server makes it difficult when server is having an issue. Also because of that, costing increases.

Reasons for switching to Acumatica Cloud ERP

In search of a cheaper solution with modern features.

Theresa

Company size: 201-500 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

2022 Review

Pros

This product allows us to keep track of information that we need at a relatively inexpensive price

Cons

The time and expense module is not a smooth system to use. The setup of our employees and contractors is difficult and we have to use a different numbering system when it moves over to AP. The approval set up is clunky. The approval of invoices is good and is fairly intuitive for our employees.

Reasons for choosing Acumatica Cloud ERP

Price.

Reasons for switching to Acumatica Cloud ERP

Open Systems was a DOS based system that was very difficult to set up. The reporting was clunky and since I had used DOS, I was able to set the reports up but I could not pass it along to any other employee.

Scott

Company size: 2-10 employees

Industry: Retail

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

August 2022

Worst mistake I ever made was selecting Acumatica.

WORST business decision I have ever made! To Acumatica's credit, the program itself is not a bad ERP. Acumatica deploys their program forcing buyers to select a Value Added Resources (VAR's) as your partner/support. I am on my 3rd VAR and I feel I have had to pay to train Every VAR I have used. The VARS i.e. you partner is not able to support the product as they have very little knowledge or training with the product. I feel Acumatica should slow down, take a step back and make sure they can support the product.

Pros

Once implemented the functionality is just fine. It does what it is suppose to.

Cons

Buyer Beware - Look for a different ERP! Cost Overrun; Finding a Competent VAR, Complete lack of support from Acumatica, I was quoted $32,000 for my Acumatica Purchase for a go live of 1/1/21. My current cost for implementation and getting the system working exceeded $300,000 in the first six months and is now closer to $400,000. I can provide anyone interested in all documentation for proof. I had NO CUSTOMIZATIONS to the product. Now a little over a year into Acumatica I was just quoted another $15,000 to upgrade to the latest version as they no longer support the version I just went live with less than two years ago. HORRIBILE HORRIBLE COMPANY. Call me if you want me to provide you proof: [SENSITIVE CONTENT] I am offering this so other small companies don't get burnt like I did!

Reasons for choosing Acumatica Cloud ERP

Acumatica was chosen based on the cost I was Quoted for the system. I even worked with the [SENSITIVE CONTENT] of Acumatica, [SENSITIVE CONTENT] regarding the Cost Overrun and he was baffled by the cost but did not to help remedy the situation. [SENSITIVE CONTENT] thought that I may have had numerous customizations to the product when in fact I have two emails from the VAR's I tried using stating that (No Customizations were made to my product).

Reasons for switching to Acumatica Cloud ERP

I made the switch with high hopes of having a completely integrated ERP system that would/could handle all aspects of the business. Prospective buyers PLEASE contact me prior to selecting Acumatica. I will provide you every invoice, expense and email I have paid and received from the VAR's and Acumatica itself so that you can make an informed decision. [SENSITIVE CONTENT]

Chris

Company size: 51-200 employees

Industry: Computer Software

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2022

Flexible and Growth Oriented

We've been extremely pleased with the system after our first full year. Having a government auditor (DCAA) review the system and gain approval was nerve wracking, but they were very impressed with the system. The flexibility for a growing organization that struggles with blockages has really allowed us to focus on our growth initiatives instead of worrying about our system.

Pros

The flexibility the system provides allows our team to work in different aspects of the business while addressing our individual needs and having data connected. Being able to search is a very big pro for us. While we have some customizations for our DCAA compliance, the majority of the system is native and comes down to configuration, which was a requirement for our ERP selection.

Cons

Some of the controls can be improved as once something has been submitted/approved, it can be hard to fix upon reviews (ex. Journal Transactions can't be adjusted once released, so you have to reverse the entire entry and start again). There are a lot of tables that are named similarly, so building inquiries or trying to find the correct table and field can be challenging.

Reasons for choosing Acumatica Cloud ERP

The pricing structure, flexibility, ease of user interface, integration capabilities, and overall robustness of core functionality.

Reasons for switching to Acumatica Cloud ERP

It was time for a true ERP that could be used as a backbone for growth in the organization.

Herman

Company size: 51-200 employees

Industry: Consumer Electronics

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

April 2022

Herman's Review

I love the software, so much possibilities that we still have to make use of and I am looking forward to improve our originations automation and efficiencies across all departments.

Pros

The fact that this is all in the cloud makes it easy to use anywhere. You can use current processes and build on it and Acumatica also gives you background of what should be done easier, faster and automated.

Cons

One thing I am looking would like to into personally as I saw this with other users in our origination as well as a frustration. The start date to enquiries always defaults to start on the current month you are using the enquiry for. As mention I saw the issue and have it myself and will still have to look into fixing this but I am sure there is a way to fix this and believe it is not fixed and could be changed.

Reasons for switching to Acumatica Cloud ERP

For one, Acumatica was at the time and I think still a better could based platform. Customizations on Acumatica is also better

Response from Acumatica

Hi Herman- Hello. We are interested in learning more about how you're using Acumatica Cloud ERP. Is it OK if someone from product/customer success is in touch on your issue? - Kim

Replied April 2022

Popular Acumatica Cloud ERP Comparisons