Box

RATING:

4.4

(5308)

About Box

Simplify your tech stack and save on cost with the Content Cloud: a secure, easy-to-use platform built for the entire content lifecycle, from file creation and sharing, to co-editing, e-signature, classification, and retention. And with 1,500+ best-of-breed integrations, teams work from anywhere across all their favourite apps. Trusted by 100K+ of the world’s leading organisations — including AstraZeneca, JLL, and Nationwide — Box has been named a Leader by all major industry analyst firms. To read the analyst reports and find out how Box customers achieve a 332% ROI, visit box.com/resources. Founded in 2005, Box is headquartered in Redwood City, CA, with offices across the United States, Canada, Europe, and Asia Pacific.  ✓ Protect your content  Keep your files safe...

Box Pricing

Starter: $5 per user/month Business: $15 per user/month Business Plus: $25 per user/month Enterprise: Contact Box for detailed pricing information. Box Personal is always free for one user. Offers a 2 week free trial.

Starting price: 

$20.00 per month

Free trial: 

Available

Free version: 

Available

In the Content Cloud, you get a single, secure, easy-to-use platform built for the entire content lifecycle, from file creation and sharing, to editing, signature, and retention.

Box Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Box

1 - 5 of 3,808 Reviews

Anne

Real Estate, 5,001 - 10,000 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed November 2021

Easy to use document storage

User Profile

Evelyn

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Reliable System

My experience has been always good with this software despite they reduced considerably the space I used to have when changed their prices strategy.

PROS

The user interface is very user friendly. The price is very fair compared with some competitors. It does provide several features to host and manage documents, other than just hosting them in the cloud.

CONS

It fell behind some alternatives such as OneDrive or GoogleDrive which have much more integrations and document capabilities.

Reason for choosing Box

Right now, we are employing most of the time Google Drive over any other alternative, since it is pretty straightforward to use, it is fairly easy to integrate with other Gmail users, and it does offer some other features that can´t be found on BOX

Reasons for switching to Box

It used to have better plans to host and manage files.

Svetlana

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2024

Secure and Convenient document storage

Box has been a robust data storage software and has streamlined our file storage process.

PROS

The system is easy to implement and use. The software is secure and allows for multiple users to access files from multiple devices.

CONS

The name is very similar to Drop Box which can sometimes be confusing for new team members.

User Profile

Caleb

Verified reviewer

Research, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

3

Reviewed May 2020

May not be best for simple/typical uses

I am not a fan of Box's move towards pure network storage as default (Box Drive) from local storage (Box Sync). This seems unnecessary to me for individuals and small organizations. If you're sure network storage is the way to go for your organization, then Box could be a great choice. They have great branding and features selection if you fall within this category. Otherwise, I'm not sure why someone would give up the benefits of local storage. This is especially the case for individuals. (Note: there does appear to be an option to mark individual directories for offline storage, but in my understanding this has to be selected from a menu.) This, together with a couple negative experiences with a buggy sync (see below), lead me to give 3/5 stars overall. But if you're sure network storage is the way to go, then I would probably give close to 5/5. I'm just not sure how many people will actually want to manage their files in this way.

PROS

I love the Box branding and aesthetic. It's a pleasant backdrop for day-to-day use. They have a lot of features on the enterprise front, and I can see they've put a lot of work into their business model.

CONS

(Note: This relates to Box Sync, which is the version that stores files locally on your device and backs them up on the cloud. This is in contrast to Box Drive, which stores on the network by default.) There have been at least 2 occasions entire directories have disappeared from my local storage even though I did not delete them on any of my synced devices. In the most recent case, this was >50 GB across thousands of files. I had to figure out how to redownload them, which turned out to be a huge hassle in the online interface. Download size limits at 15 GB (or something on that order) prevented me from downloading the higher level directories all at once. The next best thing was making batch selections of files. This ended up being very nonintuitive and took me a long time to figure out (I had to go to a help board). Another criticism is that Box Sync (apparently?) will be deprecated in the future. If, like me, you are uncomfortable with network storage as the default, then Box might not be the best choice for you. I understand this is their business model -- and I can't speak for everyone -- but to me the upsides of default network storage seem outweighed by their downsides for typical use cases.

James

Higher Education, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2023

Cloud Storage and more!

PROS

Box provides a convenient and easy way to store your documents and files on the cloud. The addition of Box Sign and Box Relay have helped with our workflow. Box Co-Authoring allows multiple individuals to edit a document at the same time. Adding Box Drive to Windows or Apple computers allows access to Box documents and files from the computer without the need of a web browser.

CONS

Occasionally, Box Drive will not sync with Box.com immediately. Co-Authoring requires setup in Office prior to use and can lead to sync issues with Box Drive (document is updated in Box.com and is not immediately synced with Box Drive)