ComputerEase vs Remote

RATING:

4.2

(127)

ComputerEase has 127 reviews and a rating of 4.15 / 5 stars vs Remote which has 42 reviews and a rating of 4.81 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (127)
4.8 (42)
Ease-of-Use
4 / 5
5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
August 14, 2023
December 13, 2023
Pros/Cons
  • Pros

  • Program is very detailed, but once you learn it, it is very user friendly. There are a lot of benefits we do not utilize.
  • The daily functions are great to use, and I caught on quickly. I am not so impressed with the month end reporting.
  • Cons

  • To do pay applications was hard. It had so many things that just didn't apply to our business and it was hard.
  • Costumer support is terrible. Templates are sloppy and unprofessional and clunky to use, so all need to be recreated by the company using them.
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  • Pros

  • The representative of Remote for my company: [SENSITIVE CONTENT] is always very helpful, reachable and takes care of all the questions we have regarding the contracts, platform etc.
  • Our account manager is Florian Prokosch and he has supported us throughout and continues to do so. Very happy with the support provided and ease with which queries and clarified.
  • Cons

  • The process for me was a little harder than usual because I live in a country that is really hard to make business with.
  • Very unprofessional and poor customer service. Not included all countries included.
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Pricing Range
N/A
$
$
$
$
$
Product Demo
Product Screenshot
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20 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos