About Joist

Joist is a billing and invoicing solution, which enables contractors in fencing, flooring, drywall, carpentry and other sectors manage clients, online payments, work orders and more. Professionals can create custom estimates with social media links and eSignature capabilities. Using Joist, administrators can streamline decision-making processes, set up targets to track progress and gain insights into business performance through reports. Contractors can organize estimates into sections including labor, materials, project stage or room for clients. Additionally, individuals can access, export or store customer information, record payments and customize invoices by adding brand logos. Joist provides mobile applications for Android and iOS devices, enabling contractors t...

Joist Pricing

Joist is offered across three pricing plans, outlined below. A discount is given for annual commitments. Starter: Available for free Pro: $12 per month Pro Elite: $29 per month

Starting price: 

$12.00 per month

Free trial: 

Not Available

Free version: 

Available

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Joist access clients' list

Joist User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 42 reviews

User Profile

Khadijah

Virtutious & vailant

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed July 2018

Joist was my starter invoice application. It allowed my small business to go to the next level

Pros

I love that joist is easy to use from computer or smart phone on the go is not a problem. Joist is easy to use and understand even for older people who are not use to computers. When a payment is sent I can update my invoice so that I may see how much I have made even can update payment plans and make contracts

Cons

The fee for receiving payments via the app. Sometimes the site and app can be down for maintenance when I really need it

Jason

Expedition heating and air

Verified reviewer

Company size: 2-10 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

4

Reviewed November 2019

Joist- the estimating software you've been waiting for

Joist not only acts as a great estimating / quoting software. It functions as a decent crm, tracking customers email views and allowing you to sort them in multiple ways. Financing is built right in, making it a seamless presentation tool. You are also able to take payments. Pictures and documents can be uploaded right to your proposal. Different contracts can also be attached for commercial, residential, new construction etc.

Pros

Joist is simple to set up, use and demonstrate. Estimates can be emailed or texted right to the customers phone.

Cons

Lacks more robust features other offering in the estimate software category have. Not quite a full featured estimate software or crm but a very functional combination of both.

Reasons for choosing Joist

Markate was and is a close runner up. As our business scales up we will likely love on to markate.

Reasons for switching to Joist

House call pro was very robust but felt a little top unorganized for the price I was paying. Joist is 1/10th of the price and has many of the same features in an easier to use package.

matthew

M. Brown Heating and Air Conditioning

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

5

Customer support

3

Functionality

3

Reviewed July 2018

Works great for invoicing

Pros

The app itself works great. Very helpful to email customer a invoice, estimate or a receipt right on the job

Cons

First- I wish when I look up a Customer Support, it would not only pull up his contact info, but also a history of his jobs/invoices Second- when you have customers pay with cc, joist uses WePay to process. WePay is a joke, zero communication, they went right into my bank acct and stole money simply because a customer clicked a dispute button because he was mad I didn't answer my phone when my sister was in a hospital.GONE and only through chats online have I received a pitiful notice that it will take up to 45 days to return my money, even after it took the blink of an eye to steal it. Crooks! And I will stop using joist just because of this instance. Boot WePay, hire a legit company like PayPal and I'd come back. Until then, I'm looking for new invoice company.

Russell

Island Mowing Co

Verified reviewer

Company size: 2-10 employees

Industry: Environmental Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed February 2021

Started using Paypal

Who are a few bumps here and they're doing the years that we use the app but they work through it with us and we were solved it and they improved their app but they really messed up and they start using PayPal PayPal is the worst absolute worst company to deal with the customerservice does not exist you can't speak to a human ever they are a joke and they offer invoicing I don't know why joist would have done this..[SENSITIVE CONTENT HIDDEN] was over the top at his job. He contacted us to see how we were even after we left the app joust

Pros

Easy , quick good looking invoices, [SENSITIVE CONTENT HIDDEN] the emoyee was incredible even after we left because of PayPal. I just wish they offered more than one pay source

Cons

PAYPAL. THEY RUINED THIS APP..customer service was over the top with joust, but with PayPal its nonexistent..they are rude if you get someone almost annoyed..usually they only want you to use community...we hate that

Reasons for choosing Joist

Easy

User Profile

Anthony

City Decks New York, LLC

Verified reviewer

Company size: 2-10 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Value for money

3

Customer support

4

Functionality

3

Reviewed March 2020

Excellent App Bad Tiered Pricing

Overall I like using the app and customer services has been good, I'm just not pleased with the new pricing experimantation going on

Pros

The app works perfectly and what I like the most is the notifications it provides when my clients open up their email and when they view the estimate.

Cons

I'm not happy with the tiered pricing the company has commenced to implement, I am currently a paid joist pro member and have been happy using the app for its functionality, recently the company has introduced a second tier plan (Joist Elite) that bring more features to the app, some features dont really justify the upgrade however this tiered pricing implemented as a as we go along basis and not from app commencment feels a bit unfair for already paid members who feel left out or feel our current membership wont get any new updates. One can say they can keep stacking tier after tier Joist Gold JOIST ultra etc.. It feels more like a pay for extra features on a subscription based offered than an actual upgrade in tier For that they should have offered one time payment upgrades.

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