It is easy to start using the kickserv system, especially since they have such a phenomenal support staff.

Great company, excellent support staff and all round quite a good system for our needs.

The help desk is super responsive. The software is really quite intuitive, and the time to get it up and running with the help desk's help is only a few days.

Doing invoices, when you forget to select the purpose of the job (Labor, material, etc) you end up losing the information and then you have to go back to notes to put it back in.

Our business is pretty excited about growing with Kickserv and we really look forward to becoming more professional, efficient and profitable with Kickserv.

It includes everything you need, from A-Z. The customer support was amazing and it is highly customizable.

Price and ease of use are good, I like this new vesion so much more than the older version wish I could have changed over earlier.

Kickserv is EXCELLENT at time stamping everyone's move. I like that I can see when a customer viewed an invoice or estimate.

Mobile app has great features, QuickBooks desktop integration is a plus, ease of reports.

Once a contact is in, I can't edit the contact information, which is a pain when we have multiple customers from the same overall client company.

Updating the formatting makes our invoices unprofessional now.

We love that it is capable with our QuickBooks keeping our books stright is very important to us.

This has great integration with quickbooks online. Would like to see more integration with 3rd party forms.

Quickbooks and Kickserv sync is fantastic. GCS highly recommends Kickserv and we thank them for creating a product that is not only affordable but very functional.

The features that are most important are the maps to better route the techs, its simple, and i hardly ever have any issues.

Very happy and attribute the program to our continued success.

I just can't say enough about the great customer service. Their tech support has just been awesome, and their price point is great compared to other software I have investigated.

Experience has been good, it has really improved our flow of information in the office.

The time tracking feature isnt as expected. I thought it would be more automatic less user input, leads to more mistakes.

KickServ gives my company the ability to organize information in a location accessible from anywhere. We have easy access and we capture more revenue while providing better service.

The software has multiple facets that work great if you have a service business like mine. The integration with Quickbooks.

Ease of use for invoices as a template, all invoices look the same for every client. Easy to adjust line items and pricing as needed.

Next is that when there is an error, there is no clear explanation as to what the error is. The program seems to tell me that there is an error, but that's it.

We have been using the program for about a year, and it is for sure better than other programs that we have used in the past. ANd the ease of talking to a real person in tech support is WONDERFUL.

I like that it is very user friendly and easily customazible.

Can upload multiple photos at the same time, make them shareable and also can save notes.

I love the feature where we can send invoice and payment link through email and text.

Easy to use, easy to learn, simple, intuitive (for me).

The biggest benefit is efficient use of my time.

Kickserv is really easy to use, great support from the guys to help resolve any issues.

I love the reports feature as well. We utilize the API to create orders automatically saving a tremendous amount of time.

Being able to schedule multiple technicians and amend the calendar as things change is huge. Our guys have iPads and can access the program anywhere so we're all looking at the same data.

Editing is difficult unless I  add in the notes file. Prone to mistakes since the cursor is too sensitive causing errors and much lost time.

It’s very easy to use and does great for myself and all my coworkers.

The benefits are storing our projects. I like that it syncs to quick books.

So as far as what a client owes gets supper confusing.

The ease of use and ability to sync with Quickbooks (although not seamlessly) are the best attributes. The search feature and ability to use custom fields are nice to have.

The technicians cannot see the description of charges in the itemized list of charges while using the mobile app on their phones.

Because Kickserv is so large and sandbox, it was difficult to learn all the options and tailor them to my unique business.

QuickBooks integration is seamless. The ease of program and the bonus low-cost is amazing.

It was great that our HVAC techs plumbers were able to fill out an invoice right at the job and the customer could immediately pay it. The GPS Feature is also great.

Pain in the backside really. Ended up getting the principle contractors rep to do the uploading and managing.

Defects module was a bit slow to use. Creating new defects need to be streamlined.

It allows easy access in identification of all aspects of Facilities management ,providing a valuable input into meeting requirements for budget forecasting and asset prevention.

I have had a great experience with OmTrak a reps, the service is great and they are always around to help if you have any questions or issues.

Great customer support and end user was happy with the outcome.

Was a good way to manage the administration of the active project for closing documentation.

Probably more powerful if I invested more time in understanding it.

I found OmTrak so easy to use, when inputting information of the project I was working the help was always there.

These are often incomplete and it is frustrating to get responses from contractors when portions of manuals are rejected.

Overall experience is ok. Could have been much better if we had proper training on how to use the system before we were 6months into the job.

We utilise Omtrak for the ease of completion of our end user manuals. It makes the completion and approval seamless.

You had to have an account to take the defect photos rather than multi engineers then uploading to a single account after the site inspection.

OmTrak has given us the opportunity to streamline the O&M Manual delivery and has saved a lot of  follow up queries from building owners after project handover.

No all end users believe the software is Defence complaint.

I liked the old asset base used at LCCH. Much easier to find and edit assets.

Project content is adequate and accessibility is good. Ability for building owners to store and access building and maintenance issues is of high value.

OmTrak has limited search function that's inconvenient to use.

Forward planning of budgets  assisting asset prevention  to ensuring facilities are able to meet research requirements.

We could open Omtrack and get an almost immediate response. I was very pleased with the simplicity.

We had over 45000 defects and probably 100k accompanying photos which slowed the system towards the end of the job.

There customer support is very good, straight onto any emails raised.

This software is very easy to use and the support was great.

Ease of use, very fast customer service (we're constantly reacting to subbies needs in the field and Omtrak are all over this). Flexibility of exporting and ease of information received.

Clunky and hard to navigate. Annoying email notifications meaning nothing.

Allows for all assets to be tracked. Useful for large projects with 1000's of maintainable assets.

The only times the documents are included is when Omtrak burn the hard disks at the very end. Understanding the error reports within Omtrak can be confusing.

Software is also a bit slow when jumping between sections. The USB provided on handover is hard to navigate as the folders are not labeled with a description.

Easy to use, good user interface that is intuitive.

Omtrak was used by our team and the building contractors. It was used for identifying defects and reporting to the builder for rectifications.

US Dollar

Kickserv is a cloud-based field service management solution that provides small businesses, tools and functionalities, which help them to manage leads, estimates, team's schedules, jobs, invoices and payments.


Kickserv can be tailored to suit businesses in various industries that include cleaning services, plumbing, HVAC and electrical. It features contact management, billing and invoicing, work order management, driver scheduling, dispatching goods and more.


Kickserv provides users a custom user interface that allows them to monitor various aspects of their organization's workflows update and distribute invoices, monitor field technician status and more. The solution offers mobile applications for iOS and Android devices that help technicians and workers to send automated or custom job updates, notes and comments to the team in the office.


Kickserv supports integration with QuickBooks Online, QuickBooks Desktop and Xero. Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.



LongDescription

Employee Management

Work Order Creation

Electronic Payments

Payment Processing

Real-time Scheduling

Mobile Alerts

Time Tracking

Customizable Reports

Document Imaging

Activity Tracking

Equipment Management

Dispatch Management

Job Costing

Mobile Payments

Contract/License Management

Financial Management

Electronic Signature

Invoice Management

Communication Management

Customer Database

Recurring Appointments

Repair Tickets

Job Management

Calendar Management

Customizable Fields

Activity Management

Scheduling

Data Import/Export

Accounting

Self Service Portal

QuickBooks Integration

Availability Indicator

Opportunity Management

Technician Management

Booking Management

Lead Management

File Storage

Pesticide Usage Tracking

Mobile Access

Real Time Data

Routing

Bid Management

Resource Scheduling

Pest Activity Tracking

Client Portal

Preventive Maintenance

Service History

Email Management

Activity Dashboard

Invoice Processing

Alerts/Notifications

Automated Scheduling

Estimating

For Commercial and/or Industrial Electrical Contractors

For Pest Control Companies

Availability Management

Work Order Management

Customizable Templates

Mobile App

Job Scheduling

Billing & Invoicing

Customer Management

Accounting Integration

Interaction Tracking

Real Time Reporting

Customizable Branding

Photos/Images

Contact Database

Employee Scheduling

Online Time Clock

Equipment Tracking

Intake Management

Customizable Forms

Appointment Management

Payment Collection in the Field

Job Tracking

Warranty Tracking

Client Management

Quotes/Estimates

Drag & Drop

Customer History

Purchasing & Receiving

Third-Party Integrations

Appointment Scheduling

Maintenance Scheduling

Search/Filter

Online Booking

For Plumbing Industry

Email Alerts

Document Storage

Multi-Location

Work History

Reporting & Statistics

Reporting/Analytics

Marketing Automation

For Field Service

Workflow Management

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

A Free Trial is offered on all plans.

Free plan: up to 2 Users *must use the internal CC payments feature. 

Lite plan: up to 5 users $47/month with annual plan ($59/monthly) 

Standard plan: up to 10 users $95/month with annual plan ($119/monthly) 

Business plan: up to 20 users $159/month with annual plan ($199/month) unlimited + more features 

Premium plan: $239/month with annual plan ($299/month) unlimited + ALL features

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

Kickserv

Live Online

Webinars

Documentation

Videos

OmTrak gives Owners, Developers, Architects, Engineers and Contractors the power to collaborate. OmTrak has easy to use tools for everyone in the construction team. Allowing users to collaborate and manage construction information throughout all stages. Each project has unlimited users with access levels set by managers. Users can access OmTrak via the web or mobile App. Teams will reach a new level of efficiency, whilst producing quality building information. Experience reduced closeout delays and a smooth transition to facility management.



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