MarketSharp software


12 reviews(4.5/5)
12 reviews(4.5/5)

MarketSharp is a cloud-based CRM solution used by residential remodelers and other professionals in the construction industry. In addition to the core CRM functionalities, the solution also offers project estimation, task scheduling, lead management and project management capabilities.

MarketSharp helps construction businesses turn leads into projects, and then manage those projects until they are completed. The marketing automation feature allows marketers to run different campaigns, capture customer feedbacks, generate leads and analyze campaign performance. The service management feature allows automating workflow, assigning tasks, scheduling resources and monitoring job progress.

MarketSharp offers an interactive calendar that can be used to schedule and manage sales calls, project timelines, visits and employee time offs. Customizable reports are available to measure performance and results, and all data is updated in real-time. MarketSharp also has a team of support staff to help convert existing company data and import it directly into the program.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

12 Reviews of MarketSharp

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  • Jason from Budget Dry Waterproofing

    Specialty: Residential remodeling

    Number of employees: 11-50 employees

    June 2018

    Invest in your business to succeed

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    MarketSharp does everything for your business. A few years ago, we looked at going to "a more robust" big business based system for automation of emails and confirmations. After spending thousands, I had to abandon the migration as the software couldn't hold a candle to MarketSharp and all the features in this system. Another big benefit is that you pay for each simultaneous user and not just every name you put in the system. This is huge when you have a backend of guys who need to be assigned work orders and service tickets without actually logging in to the system or running any reports. Depending on the size and needs of your production/service staff and promotions people, this could be a gigantic cost savings.

    Pros

    The system is very easy to use allowing for the training of others and removing the owner/manager from day to day tasks. Measure your salespeople with objective data, and take it a step further to track demographics to see which sales rep to send where. Track advertising sources and returns on investment with accurate numbers. Schedule production tasks in an easy to understand calendar. Attach documents to the record to have all the necessary data at your fingertips. Integration with Quickbooks (desktop, online & enterprise), Home Advisor, Home Advisor Instant Booking and lead capture scripts reduces lots of duplicate entry and is a major time saver

    Cons

    I wish I was more comfortable with everything in the system. After using for 11 years, I still have yet to track commissions in the program to save time calculating payroll. The major faults in the program are in the user and not the system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mark from LeafGuard of Indiana LLC

    Number of employees: 11-50 employees

    March 2018

    I spend more time on MarketSharp so I have to spend less time figuring everything out.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    A software program that works is nice. But when you have a company that stands by the product to fit your needs, and a support staff that takes their job seriously. You have SUCCESS. MarketSharp is a vital tool for us and it has grown with us. We started with one license, and as we grew we obtained many licences all with a fair investment.
    What I would like to see is integration with PhoneWagon (not just a call tracking system). When a call comes from my tracking number, the caller id available information (even if it is just the calling from phone number) will immediately go to MarketSharp (not just a CRM).

    Cons

    What I would like to see is integration with PhoneWagon (not just a call tracking system). When a call comes from my tracking number, the caller id available information (even if it is just the calling from phone number) will immediately go to MarketSharp (not just a CRM).

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mike from New Look Painting

    Specialty: Finishing contractor

    Number of employees: 11-50 employees

    February 2018

    Great CRM for Remodeling Company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    If you want to integrate marketing with your CRM then marketsharp is the software for you! Fully customizable for your needs.

    Cons

    Takes a minute to learn how to use it. But they do provide training to learn it and have good customer support

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Eric from Waddle Exteriors

    February 2018

    We are happy with this CRM because we can also use it for marketing.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This CRM is great when customers call in. We can look up their name, address, or phone number, to see if we've ever talked to them before. If we have, it will show any notes from that past contact. We can also attach any type of document to each person. The job details section comes in handy, giving us the chance to see any job details. We're able to put in exactly how much of whatever product we installed. If we quote a lead, but they don't buy it, we can attach the proposal to them in MarketSharp. If that person calls back at a later time, we can immediately look up what was quoted to them, without having to get them over to the salesman, who may or may not be with the company anymore.

    Cons

    This CRM is not mobile-friendly at all. We have tinkered with a few other CRMs along the way, and this was, by far, the worst of the bunch when it comes to using on anything other than a computer. It would also be nice if they somehow integrated with an estimating software, so you could use it to quote customers. Right now, it's more of a database of your prospects, leads, and customers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rhonda from New Windows for America

    January 2018

    Great CRM company to work with. Their tech support team is super friendly and have all been great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great CRM company to work with. Their tech support team is super friendly and have all been great to work with the last sixteen years. We love MarketSharp and what it brings to the table for our business. We can't imagine how we could do it without them.

    Pros

    I like how it integrates all of the business functionalities into one software system. It is extremely easy to use and the support people are beyond friendly and helpful.

    Cons

    They are constantly working on new updates and features. I'm hoping their next update will allow access to individual contacts from the reporting page.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Becky from John McCarter Construction

    Number of employees: 11-50 employees

    July 2017

    Great customer service and great computer program overall

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very organized and customer service is great

    Pros

    Customer service, few glitches, instructional videos are helpful and I wish there were an easy way to watch them at desired/requested times as not everyone can watch live videos at 1pm or 2pm, etc.

    Cons

    It's hard to 'learn' unless you do it side by side with someone who knows it....the videos just aren't detailed to have someone go at it on their own...there are so many processes to have to do...

    Review Source: Capterra
  • Chris from Nortech Home Improvements

    Specialty: Other specialty contractor

    Number of employees: 11-50 employees

    July 2017

    Valuable tool with a few missing ingredients

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, continues to be a strong resource.

    Pros

    MarketSharp is a great tool for customer database management. It offers good feedback on sales performance and volumes with comparison to previous years. Does a good job of keeping track of the sales pulse of the company.

    Cons

    The missing component for our organization is a little more in depth tracking on the production side of the business. We've had to compliment MarketSharp with other software to track lead times for job installation, a time clock for employees, and monitor the different stages of jobs that are more than a few days in length (on site) or involve other sub trades.

  • Benjamin from Drfixup

    Specialty: General contractor

    Number of employees: 11-50 employees

    June 2017

    Marketing management for your company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Market Sharp is a good program for managing a small marketing program. More directed at desktop PC. The support is good during daylight business hours.

    Pros

    Ease of locating customer information and keeping track of customer visits and products. Manage your current leads also keep track of your sales. Lookup products that you have sold to individuals. Keep notes on each customer interaction.

    Cons

    Not Mac friendly mainly print spooler.
    Annoying upsell ads.
    Semi Android smart phone friendly.
    Feels like WordPress

  • DEMETRICK from Northeast Home & Energy

    Specialty: Roofing & siding

    Number of employees: 2-10 employees

    February 2017

    Marketsharp Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Love the product so far. very easy to use. The representative helped with the marketing aspect.

  • Samar from Champion Windows

    Specialty: Residential remodeling

    Number of employees: 1,001-5,000 employees

    January 2017

    Marketsharpest

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easiest CRM tool on the market- It helps you manage jobs and client relationships, making it easier to replicate the things that drive amazing customer experiences.

    Pros

    MarketSharp automates requests for consumer feedback and surveys.

    Cons

    The pricing.

  • Erik from Morin's Siding & Window

    Specialty: General contractor

    Number of employees: 11-50 employees

    October 2016

    Marketsharp 1 Year Review User

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Just over a year ago I was employed into a position where Marketsharp had been being used for the last few years. The operating system isn't extremely hightech and complicated to navigate which made it extremely easy for me to learn how to operate. The tabs you have available are contacts, activity list, calendar, sales, production, services & reporting. I find myself spending most of my time in the contacts, calendar and reporting tabs. The operating system isn't complicated as it directs you step by step from turning your prospect into a lead, then to a customer. Once a customer you have the option to input details about there products purchased, the production time table, how much commission the salesman is taking, the costs for material, and then an area for services on that specific job. Marketsharp is not too large of an operating system which makes it easy to navigate and find new tabs to utilize and play around with for the needs of your company. I would recommend Marketsharp to anyone who is new to handling day to day operations or doesn't have the time to stay up to date as much as they'd like. It will keep you on track with what you've sold and reaching out to past customers in the future.

    Pros

    Easy to navigate. Simple layout. Quick print documents for customers or leads. Custom reports already designed for the office staff or management. Easy to use map and zillow tools to lookup future job sites. Email assistant for following up with leads and customers. Direct mail outlets that will send direct mail out to a specific list or area around town. (Have not used this feature as much as we should but only time will tell) The app does almost everything you need it to do. Very basic and easy to understand for the older generations.

    Cons

    It's not an operating system for everyone in the company to use. An operational & production manager will use this most and you'll get what you need out of it. Not the right operating system if you want everyone to be on the same page in the organization.

  • Eric from Midstate Basement Authorities

    April 2016

    Great program

    Ease-of-use
    Quality
    Support

    It's a little tough getting started since there is so much to the program, but once you have a handle on it, it's a great resource.

    Review Source: Capterra
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