Salesforce Sales Cloud

RATING:

4.4

(18242)

About Salesforce Sales Cloud

Grow your revenue and profits with intelligent sales automation with Sales Cloud. Help every rep be more efficient. Close more deals. Collect cash faster. Boost growth and profit with intelligent automation and integrated tools from Sales Cloud. This Salesforce platform has CRM capabilities that include lead management, marketing automation, and contact management. These applications help organizations to manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post-sale. Salesforce Lightning Experience is upgraded CRM version of Sales Cloud that streamlines the sales process by allowing any sales rep to generate and follow-up on leads, manage account activity, track the status of each campaign, and create reports without...
Salesforce dashboard

Salesforce Sales Cloud Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for Salesforce Sales Cloud

1 - 5 of 17,313 Reviews

Angel

51 - 200 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2024

Is effective and enhances everyday work life!

User Profile

Tejal

Verified reviewer

Computer Software, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2024

Salesforce makes it easy

All was satisfactory. Needs bit improvement

PROS

It's just one click on the data saved to you get the activites track flow in one page

CONS

The customer support is bit difficult after the sales

Scott

Insurance, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed January 2024

Love Salesforce

Overall it does what I need it to do, but I do wish it would do some of my marketing

PROS

I’ve closed so much business because of salesforce

CONS

It is not easy to customize and support is hard to get ahold of

Reason for choosing Salesforce Sales Cloud

Used it at State Farm and was just familiar with it

Alessandro

Automotive, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed January 2024

Not the best CRM to use.

PROS

It is always the same for many business types.

CONS

The UI isn't friendly at all, not intuitive. Hard to use if you don't remember step by step tutorial.

Reasons for switching to Salesforce Sales Cloud

Forced by the automotive company I work for.

User Profile

Chinmay Subray

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2023

Salesforce Sales Cloud - Likes and Cons

My experience using Sales cloud bends towards positive side only. It's Automations , Customizations , Efficiency , Insights are the some of the liked things in Sales Cloud.

PROS

Salesforce Sales Cloud offers good features like Automations , Analytics and Data management. As it is a cloud based platform so On-premises server maintenance are not required. It's Mobile accessibility is one of the best compared to competitors. As Salesforce has the one of the largest active community the support is very impressive.

CONS

Pricing structure and complexity is one of the considering thing in Salesforce sales cloud. Mobile accessibility is good but it's functionalities are very limited in my opinion.

Reasons for switching to Salesforce Sales Cloud

Functionalities and Pricing concerns are some of the things which made us to switch.