Invoice approval and document management has improved tremendously.

Our invoice approval process has gotten 100% faster and more accurate as our managers can approve all of the cost coding. We never have lost invoices and having images available whenever we need them is extremely helpful.

The software runs a little slow on our system. Overall we don't have many complaints and have been really pleased with TimberScan.

We got rid of paper files and that is tremendous!!!

I like being able to scan in my invoices and see them on the screen as I code them. It makes it much easier. Also getting away from having to keep paper copies is the way of the future.

I would like the ability to attach receipts to the items we pay with credit cards like we do with checks. It takes me forever to attach a copy of a payment receipt to payments we make with the Amex for invoices that we have. I could pay like 50-100 invoices with the credit card and then I have to go in and attach a copy of the payment receipt to every one of those invoices. A very long process!

From a holistic perspective, our AP is more efficient because we can track where an invoice is and who is holding up the payment process. From an individual perspective, many of the users are not very happy due to the slow response time of the software. The approvers take significantly more time to approve invoices because each click takes many seconds.

Saves paper, allows us to track invoices and where they are in the office. Facilitates approvals for on-the-move approvers.

Desktop client in head office (where server resides) feels slow compared to all other office software we use. At our satellite offices (Toronto, Seattle), the response time is painfully slow. Adding Timberscan mobile has helped for the approval process but data entry and final review are still very slow. We actually don't need Mobile as our approvers sit at desks in offices 80% of the time, but unfortunately, we had to buy it because the desktop client is too slow.

Ease of use. Faster processing times. Flexibility.

The ease of use and versatility. Being able to process invoices from anywhere whether we are in the office or on jobsite allows for the ease of mind that our records are always current and up-to-date. We never have to question whether or not we have invoices waiting to be entered because they are right there for all of us to see where they are in the approval process. The Crystal Reports have also helped tremendously in keeping our job costs in check.

We have compatibility issues frequently. Right before updates are due or right after they are installed, we get several error messages that are frustrating. Often times, we also have invoices with 100+ pages which slows down and often freezes the system.

Paperless! I love the ability to look at invoices from my desk.

Ability to run reports with all the invoices attached. Documentation of approval flow. Ability to inquire for status anywhere in the process (though if it has been exported and not posted and synced, it is in limbo)

We can't link images to the property management invoices as with other imports/recurring that are initiated from Timberline. We've been having trouble lately with import imported invoices from Timberline; get the message no invoices to import. We'd like the ability to send an email once a day to approvers that they have invoices in their queue, rather than at each batch. Is there a solution for adding an extended check stub to checks? We can't do it automatically with the auto attach checks.