About Workiz

With Workiz, field service pros can grow their business by ditching antiquated business management methods such as pen and paper, Excel spreadsheets and Google Calendar.Workiz provides an easy-to-use platform that allows service pros to manage their scheduling, invoicing, payment processing, phone systems and much more.Workiz is designed for small to medium-sized on-demand field service businesses, such as locksmith, carpet cleaning, junk removal, handyman and appliance repair. ...

Workiz Pricing

A 14-day free trial is available, after which pricing is as follows: Starter: $109/month (2 pro users + unlimited free users) Team: $199/month (6 pro users + unlimited free users) Professional: $299/month (15 pro users + unlimited free users)

Starting price: 

$109.00 per month

Free trial: 

Available

Free version: 

Not Available

Close

Image 1 of 4

Workiz User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 163 reviews

User Profile

Oleg

FIX Appliances CA

Verified reviewer

Company size: 2-10 employees

Industry: Consumer Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed September 2018

Excellent development team.

We can provide you over the phone more details of our experience from our technicians.

Pros

Interface, excellent for appliance repair industry. "Custom fields" option is great. "Product and service" is very good.

Cons

Missing user guide. I wish to get more changes in CRM soft for our needs.

Response from Workiz

We do have an amazing dev team! We just launched a new academy, highly recommended for new employees and clients. Check it out here: https://www.workiz.com/academy/

Replied April 2021

Octavia

The Right Choice Pros

Verified reviewer

Company size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

5

Value for money

4

Customer support

5

Functionality

4

Reviewed May 2021

Our Moving business is running more efficiently than ever!

Workiz has been a great asset to our business with ease of use between the office and the techs, scheduling & mapping the job, contacting customers using the Workiz phone and invoicing/billing. This software has reduced the amount of multiple software & apps to 1, nothing is more efficient than that!!!

Pros

Integration of the software with our business was extremely easy! This software has helped our moving business streamline information to our techs with ease and efficiency; it dramatically reduced misinformation, errors & helps to get last minute changes our quickly.

Cons

Customization of our documents is not as efficient, it would help to have our already established documents translated using PDF's instead of having to re-create the documents needed. There is some issues when viewing job reports in the filter results - when you have selected the dates, then select a job within those dates and want to review other jobs in the same selected dates you must re-select the dates, there is no option to keep that same selection of dates. This can be time consuming when verifying jobs for payroll, techs & hours.

Reasons for choosing Workiz

Workiz has it all and works extremely well for our moving business.

Reasons for switching to Workiz

To reduce the amount of misinformation or lack of information & to reduce per transaction % on sales.

Response from Workiz

Thanks Octavia. We love working with moving companies like yours and are excited by your great review. We've updated the product team with your feedback. Thanks!

Replied June 2021

Philip

Alliance Garage and Gates

Verified reviewer

Company size: 2-10 employees

Industry: Construction

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

1

Value for money

2

Customer support

2

Functionality

3

Reviewed February 2021

Mediocre at best

I would say overall would never come back to utilize the service. I've utilized plenty of different softwares and this used to be great when it was SendAjob but since the transition to Workiz. You guys fall short and don't meet our needs. Maybe a one man show and or someone who doesn't need detailed, efficient workflow.

Pros

It seemed like a great software that would be able to customized to our needs. They used to be "SendAJob." When they were the service was great and flowed well.

Cons

The cons can go on and on. Very hard to distinguish the schedule. if you need a client with multiple properties and sub addresses this is the worst software I have ever encountered for such client management. The card processing wasn't efficient. the technical team when needed would only answer very generic and not try to create solutions.

Reasons for choosing Workiz

I chose Workiz due to at the time it was or seemed to be the best fit however it is not. Stay away from this software. Its just a headache

Reasons for switching to Workiz

Fieldedge had become glitchy and slow. Didn't work well on the app and slowed down productivity.

Response from Workiz

Sorry to hear you didn't like it Philip. We're always listening to our clients and we want to thank you for submitting this review. We're making Workiz even more robust this year. We've just launched an update to our CC payments and we're soon launching more automations for owners of larger businesses as yourselves. Check out another software and share with us your experience. No software is perfect but we're sure we can beat our competition... Would love it if you gave us another shot soon :-)

Replied April 2021

Adrian

A-Breasy Assembly & Services

Verified reviewer

Company size: 2-10 employees

Industry: Furniture

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

4

Reviewed May 2021

It Helps!

I do love the software. If they can work out those few minor things, then I would say it is the perfect software. Overall, I'm pretty satisfied with it.

Pros

I like the scheduling feature, and sales tracking feature the most. It saves me time.

Cons

The app does not always display the unit number for apartments without having to go through 2 screens to get to it. When your phone lags, it's frustrating. Scrolling through the calendar in the phone app can be challenging. If you scroll past a certain dat, you cannot easily scroll backwards, you have to drop down the calendar to go back to the date.

Reasons for choosing Workiz

They did not offer me a free trial to test it.

Response from Workiz

Come for the scheduling, stay for everything else :-) thanks Adrian!

Replied June 2021

Beverly

Rain Gutter Specialists

Verified reviewer

Company size: 2-10 employees

Industry: Construction

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

4

Reviewed March 2021

WorkIz is a game changer!

After testing out a few other client/job platforms, WorkIz turned out to be head and shoulders above the rest. The customer service people are super-responsive to input, are easy to reach, and take care of their clients. Highly recommend!!

Pros

Being able to have client/job information at our fingertips has transformed how our business is able to function. Before Workiz, job & client information, as well as job scheduling, was a manual process. With WorkIz, every one on our staff, from people in the office to staff out in the field, is able to access job & client information from their phones or laptops. Sending estimates to clients has enabled us to add photos and other information with our quotes. This has really set us apart from our competitors. Online payment capability is a real plus, as some clients don't feel comfortable sharing their credit card information.

Cons

Search feature isn't as good as I'd like, but still better than the manual system we had prior to WorkIz. I wish there were a more streamlined process for setting up one account for repeat clients with multiple jobs. WorkIz has improved this somewhat in the past year, and I hope they will continue to do so. Would LOVE to be able to enter more than one email address on the main client page.

Reasons for choosing Workiz

The other products we tried were too time-consuming, ill-designed for our type of small business or just plain overwhelming to use. WorkIz is the perfect fit for our business. We are able to combine customer estimates, billing and scheduling all into one product/platform.

Reasons for switching to Workiz

QuickBooks was a nightmare to use! Very poor customer service and not easily adapted to our company's needs.

Response from Workiz

Thanks Beverly! We're keeping improving with time and our product team just got a whole lot bigger. Stay tuned for more feature updates!

Replied April 2021

Popular Workiz Comparisons