From meeting them at a trade show to the set-up, they never over-sold their product. It does exactly what they said it would do. It's been such an amazing enhancement to our work environment.

It more accurately captures time to each project than paper time cards, resulting in real-time costing information that improves project mgt and refines estimating future projects. It also eliminated laborious manual entry of data.

Took a bit to set up but so worth it. Their customer support is phenomenal!

Our overall experience has been great. When we do have questions or issues they are resolved quickly.

I like how easy it is to use administratively to process payroll.

Really our only issue is having to do more with human error than anything. We have some employees that are not tech savvy so they take a little more coaxing to get them on board.

The WorkMax team was wonderful! The app needs to be reworked-- the updates were hard to keep up with and caused many technical problems on their own.

The features were exactly what we were looking for regarding electronic timekeeping. Once our data/timekeeping requirements were added, the expectations were high. Their technical implementation team was awesome-- no limits to the quantity of time needed to set up. Their daily customer service team was also very helpful and resourceful --for both administrators and end users.

The app for mobile timekeeping was not impressive. I appreciated the numerous upgrades that WorkMax continued to install, but it caused a lot of downtime for real-time usage. Also, I believe, while there are a lot of good components, it just could not handle the volume of information we needed for timekeeping. Many of our issues on the dashboard and with remote users turned into a "this is the first time this has happened" scenario.

We save time and money because of the software. All documents are clear and easy to read, allowing any/all entries made into accounting more accurate.

There are so many things that I like about the software, it's really hard to say. If I have to choose, I would say the ability to track time and location for each job our team is on. With GPS location, we know where everyone is. This is really useful when receiving a service call. We simply check and see who may be the closest to the location, therefore saving our customers from having to wait an extended period of time for their repairs. I also can't say enough about their customer service team. They are right on top of any issues that we may have. All you have to do is call or email, and they will take care of your issues straight away.

The only issue I can think of is with our trucks/mileage (which they are working on for me). When I enter charges for mileage, I need to know which of our trucks was used. The mileage shows up on the time sheets, but the truck does not. I then have to go back into the closed batches to see what was driven by that person. Fortunately, most of the team have assigned trucks, so this is not a huge issue.

Overall we have had a great experience. We have been testing in our California office and look to expand to other offices in 2020.

The support team is very responsive to issues as well as general use changes/requests. Training our field crew was quite easy with the intuitive iPad app.

As with any database program, we had to create some work-arounds for payroll processing/integration with our ERP system that were unforeseen in the beginning. Reports are lacking in WorkMax yet detailed data can be extracted using ConnectMax (which takes a higher level of database knowledge to execute).