WorkWave Service
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Most Helpful Reviews for WorkWave Service
1 - 5 of 56 Reviews
Christopher
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Powerful scheduling and invoicing software.
I like the flow within the program and the fact that it is web based eliminates a lot of downtime that you might experience from a local network program.
CONSI would love to see POS functionality in a future update. To use this software in the retail store for cashing out products would be so great!
Reasons for switching to WorkWave Service
The need to update our network was eliminated by the use of Workwave
Vendor Response
Hi Christopher - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.
Replied January 2020
Lisa
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2021
review of WorkWave
Keeps work orders from slipping through the cracks when you are so busy and not enough help.
PROSI like that it keeps the technicians on task.
CONSThe program could be more user friendly to get it set up.
Reasons for switching to WorkWave Service
QXPRESS was being phased out and not being supported anymore.
Vendor Response
Hi Lisa - We are so glad you are finding success with our software. Thank you for the review!
Replied October 2021
Spencer
Construction, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2020
Read the Reviews before you sign a contract.
We are so bogged down with this system. The word that our staff uses for the WWS system is it just feels clunky. Rather than making our life easy and more efficient we are feeling bogged down and spending more time. We expected a learning curve up front, but wow! All we have done is spend time and money on a software that is not fully developed. Shame on WWS for taking the investment of our time and money for their gain. This company should not be able to operate like this!
PROSWe used Service CEO for 9 years. We decided to make the switch to Work wave service when we were told CEO was being sunset product and not supported. We were told the transition would be smooth.
CONSAll of the migrated data that came over from CEO we have had to delete and re-enter. WWS and CEO are not compatible software systems. The software is only 2 years old and WWS staff often reminded us of that stating "WWS is still young and working through development." There is no front end sales system built out. The claim they are 6-8 months out before the front end is built out. Why did someone not interview us in the beginning asking what our needs are and tailor our training to our business? Why have we got to this point just to find out the system is not built to manage estimates? The part that is most upsetting is after wasting hours of our staff's time and money on the software they will not let me out of our contract, and we are still getting charged for a product we are not using.
Reasons for switching to WorkWave Service
Our company used ServiceCEO for 9 years. Work wave told us CEO was not going to be supported in teh futre. We though that they would understand our software needs. After we made the switch we found Work wave employees are not familiar with ServiceCEO's features.
Vendor Response
Hi Spencer, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We will be reviewing this issue with our team.
Replied November 2020
Hector
Verified reviewer
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed June 2023
There are way better options than WW
It was great when I first started using a FSM, but as our needs grew the value fell. My overall experience from beginning to present is Okay.
PROSI like the global search function, the dispatch view, and the scheduling workflow.
CONSThere are many. I don't like the functionality of the team assignments in the dispatch view, customers cannot leave tips, it's complicated to adjust invoices, lack of notification of text messages being received, one-way text messaging, limited abilities with customer-facing communications (text and email), their contracts automatically renews if you don't email them a written letter 60 days in advance.
Reason for choosing WorkWave Service
The dispatch view was unlike other software with its visual map and schedule. The service setup was ideal for us at the time we implemented WW.
David
Verified reviewer
Environmental Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2019
Easy to use - easy to train.
I have been in the industry for 40 years and used override of different systems. This is undoubtedly the strongest I have used to date. It extremely functional, easy to train on, allows for all of our employees to use a mobile system. If we use this from the first phone call for a new client through every interaction they will ever have moving forward. We have been using it since 2007
PROSIt is an extremely strong CRM system that handles everything from the initial client interaction through billing and payment. It is one of the most important pieces of software in our business.
CONSA major miss step with their lead system, we had to drop out of this that side of the system because of all the problems they were having with it. We felt like we were beta testers however we were being billed monthly for the pleasure.