Xactimate software


Xactimate is a Web-based claims residential estimating solution designed for insurance adjusters that can be used on multiple platforms.

Xactimate allows users to receive and send assignments for estimates and valuations to adjusters, contractors and staff. Its 3D View tool allows users to rotate, change colors, zoom out and zoom in on the structure. Xactimate also integrates with other Xactware solutions for maximizing efficiency and improving claim performance.

This solution can be used on a mobile device through its claims estimating app on Apple and Android devices. Both mobile and online platforms of Xactimate are fully integrated for allowing transfer of data, so users can capture the critical estimating onsite through Xactimate mobile and complete the complex estimating afterwards with Xactimate desktop or online. 

Xactimate mobile and online platforms are updated automatically with software updates. A Xactimate subscription comes with access to Xactware eService Center, which offers 24/7 chat support.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8

35 Reviews of Xactimate

Showing 1 - 20 of 35

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  • Chad from Howard Shockey and Sons

    Specialty: Construction manager

    Number of employees: 51-200 employees

    August 2018

    Easy to learn

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The overall program is very easy to learn. It has many features that allow you to clearly define the estimate.

    Cons

    The drawing of different types of rooves can be challenging to get right however with proper training the tool is amazing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Seth from Construction

    Specialty: Construction manager

    Number of employees: 2-10 employees

    June 2018

    Online version is very glitchy.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would recommend updating price lists per area with actual data.

    Pros

    This software has basic CAD features. The overall product is simple to learn. The communication with other programs is easy.

    Cons

    The web version is glitchy and doesn't have full actions that the desktop version has. The pricing guides are not accurate.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jafet from Power Build Construction

    Specialty: Construction manager

    Number of employees: 11-50 employees

    June 2018

    A helpful software at the time to create an estimate.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The price of this software is low considering all the things you can perform with it.

    Pros

    Xactimate have a complete prices list that includes all trades required for the restoration industry and described in the CSI's 16 divisions in construction.

    Cons

    Xactimate needs to improve their takeoff tools in order to make the software more easy to use at the time of calculating quantities.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Casey from GenHawk Construction

    Specialty: General contractor

    Number of employees: 2-10 employees

    May 2018

    Xactimate is not very user friendly.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Xactimates customer service to sign us up was very friendly and helpful, the class was upbeat and fast paced.

    Cons

    We paid for the course and the yearly fee but cannot seam to use this estimation software correctly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mazen from Saudi Naval Support Co.

    Specialty: General contractor

    Number of employees: 501-1,000 employees

    May 2018

    Any where any Place, do your work

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Estimate are been easier than ever, form any device you can access and do needed job within a glance

    Cons

    Cover all needs, but could be great if some general features and add on are implemented to this software to provide more accuracy.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Amanda from Emerson Home Services LLC

    Specialty: Roofing & siding

    Number of employees: 2-10 employees

    May 2018

    Its A great tool, and we can continue our business competitively

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It's Great and accurate. It's updated every month, and very efficient. A lot of the adjuster's we work with use the same program,, so i definitely feel like we are on the same page.

    Cons

    I wouldn't say the price is a " con" even though it's pretty expensive. It's worth the investment. One difficulty we experience is, when adding to line items.. it will place what i'm typing to the bottom of the page no matter where I would like it to be placed on the page.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • H Kent from Due Process International, LLC

    Specialty: Construction manager

    Number of employees: 1 employee

    April 2018

    State of the Art Estimating Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A must for anyone doing insurance restoration or remodeling

    Pros

    Recognized by most insurance companies, it is kept current and pricing can be modified by zip code. Excellent sketching tools

    Cons

    Steep learning curve, some glitches in import of pictures into the new version of Xactimate. Does not have some higher quality items and is probably a little low for commercial use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Clarke from Emerson Home Services

    Specialty: Roofing & siding

    Number of employees: 11-50 employees

    April 2018

    Overall worth the time & money

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Consistently updating prices bases on zip-code & since we work with insurance companies so much, having the same tool that adjusters use is super helpful. You can generate reports that correspond to what they have.

    Cons

    You have to go to training course to learn, it's very time consuming and expensive. Finding the right line item in the report is difficult, if your construction knowledge isn't vast.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Emerson from Emerson Home Services

    Specialty: Residential remodeling

    Number of employees: 2-10 employees

    March 2018

    Excellent Tool for any Contractor

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Having the current fair market rates for almost any work that needs to be done on a home is priceless. We work with insurance companies so it has allowed us to generate over in supplements last year.

    Cons

    You need to attend training to be able to use the program properly and to its fullest potential. The training is time consuming and expensive but it is well worth it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Alina from ONT Restoration Services

    Specialty: General contractor

    Number of employees: 11-50 employees

    March 2018

    A must have if you deal with insurance companies

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Its very useful. Worth its price.

    Pros

    Very easy to use, easy to access from anywhere: tablet, desktop, phone or online. Customer service is great and can help you out any time

    Cons

    not all line items easy to find. The software costs a lot. Can't say it doesn't worth it. The rest is okay

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Steve from SC Pierce Construction

    Specialty: General contractor

    Number of employees: 2-10 employees

    January 2018

    Why me?

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Why did you send this to me? I haven't uses xactimate for years.

    Pros

    The fact that Task pricing is in the program, and yet they can be adjusted. So the prices are a good place to start.

    Cons

    The cost is too much for the amount of times that I would use it. When I was doing insurance repair it was ok. But now I don't use it enough.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Sigfrid from Belfor

    Specialty: Other specialty contractor

    Number of employees: 1,001-5,000 employees

    January 2018

    Very accurate

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I will continue using the software and getting the new updates.

    Pros

    Easy to learn, use and to export information. The program allows you to embed photos and attach information, another good feature is the 3D sketch.

    Cons

    Tricky to sketch multiple roof slopes, specially when there are different highs too. There is no waste factor when replacing flooring.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jafet from Power Build Construction

    Specialty: Design/build firm

    Number of employees: 11-50 employees

    November 2017

    Very helpfull

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good software for estimating.

    Pros

    Yo can find almost all activities you need to estimate, accurate pricing, wide selection of activities by category. Is easy to use.

    Cons

    Have found some activities the material pricing is not according to industries pricing, some are cheaper than they really are.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kyle from Innovative home repair

    Specialty: General contractor

    Number of employees: 11-50 employees

    November 2017

    Horribly ridiculous

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I absolutely will never use this system again and i suggest that you dont waste your time with it.

    Pros

    Not much after 60 days of attempting this product. The people are very knowledgeable about the product.

    Cons

    The price is ridiculous. They want to charge you to be able to learn the system. They want to charge you to call in for help when you cant correct any issues online. The most non user friendly system that I have ever used in any category. Everything is compartmentalized to make everything very difficult.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Brendan from Bioclean

    Specialty: Other specialty contractor

    Number of employees: 51-200 employees

    November 2017

    Worst company ever

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Worst paid application I have ever used. I will inform everyone to use their competitors instead of this piece of garbage.

    Pros

    Probably won't kill you, makes you feel like you are burning your hard earned money, crashes all the time!

    Cons

    Everything and anything about this application is a con, they make you pay for the application and then make you pay more for it with every job you get. Application is unusable and has more bugs than a hotel.

    This review was submitted organically. No incentive was offered
    Review Source
  • Paul from TULSA Fire and Water Damage Restoration

    Specialty: General contractor

    Number of employees: 2-10 employees

    October 2017

    Xactimate 2.8 must. A must-have for the insurance restoration contractor

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is a must-have software if you're in the insurance restoration business. It has all the features to prepare quality estimates for insurance presentations

    Cons

    It would be nice to be able to create custom column headings and Custom layout for special reports currently it is quite limited to templates

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Annette from B&B Construction

    Specialty: Construction manager

    Number of employees: 11-50 employees

    September 2017

    Xactimate - Must have for Water & Restoration

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Must have for jobs related to insurance reimbursement.

    Pros

    Provides up-to-date pricing for your region and almost forces you to consider all the detailed costs (great for capturing every cost associated with the job, especially those items/processes most forget, but add up).

    Cons

    Cumbersome to learn and seems to require more extensive training than other programs, but well worth it as aligns exactly with amounts/values major insurance companies use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mike from Stacked Contracting Ltd. Co.

    Specialty: Roofing & siding

    Number of employees: 1 employee

    August 2017

    Xactimate has help me close more deals

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I think the program is a total

    Pros

    The support online is incredible. The support staff is extremely knowledgeable and willing to help. This program has helped me become a better estimator

    Cons

    Its a big program with lots of different things to learn. Without lots of hours working with the program you can feel overwhelmed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Chris from Golden Rule Construction

    Specialty: General contractor

    Number of employees: 2-10 employees

    August 2017

    Good but choppy functionality and expensive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Exact prices takes out the headache of guessing what you should charge. Professional appearance on the final product.

    Cons

    Expensive for just one user, should have a package deal of just a slight upcharge for more than one user.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Andre from SanDow Construction, Inc.

    Specialty: General contractor

    Number of employees: 11-50 employees

    August 2017

    A needed solution for Insurance claim work

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall I would recommend it

    Pros

    The software answers the mail when an insurance estimate is needed to get out in a format all can understand.

    Cons

    The software can be somewhat cumbersome to work with as a new user. Even as an experienced user will take some onsite training.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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