FreJun vs Zendesk Suite

RATING:

4.63

(54)

FreJun has 54 reviews and a rating of 4.63 / 5 stars vs Zendesk Suite which has 3436 reviews and a rating of 4.4 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.63 / 5 (54)
4.4 / 5 (3436)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
January 9, 2023
January 27, 2023
Pros/Cons
  • Pros

  • Option to add notes for calls, along with their reason and status is quite good. You can simply take a look at the list of calls made, to see if you needed to take extra action for any.
  • It helps to connect with people. There are so many features which is good for the users.
  • Cons

  • Sometimes it lags a little. Also while receiving a call back, it doesn't always notify you on who it is fast enough.
  • Frejun is not supporting calls for jio number. Complained about the same many times.
  • Pros

  • Used this at one of my old jobs and it was so easy to use and amazing for functionality.
  • I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.
  • Cons

  • Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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