OpenWater vs Submittable

RATING:

4.6

(46)

OpenWater has 46 reviews and a rating of 4.63 / 5 stars vs Submittable which has 154 reviews and a rating of 4.71 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (46)
4.7 (154)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
March 27, 2024
April 2, 2024
Pros/Cons
  • Pros

  • Not only is the system easy to use and to customize to your specific program, but the customer service is phenomenal.
  • The customer support was absolutely the best part of using OpenWater. Whenever I had a question, the rep was immediately on top of it.
  • Cons

  • It was tricky to learn the terminology and the platform itself. Also, the website seems to take a long time to load.
  • There are a lot of features, but they can be difficult to find, because they are hidden down different rabbit holes. It's not always intuitive to use.
Read all user reviews
  • Pros

  • Plus, Submittable was by far the most affordable solution and offered the best value for money in our opinion.
  • This software is easy to understand, easy to deploy, and intuitive for guest users who help us to evaluate the submissions that we receive.
  • Cons

  • I only fear is when requesting assistance and I receive a auto reply email stating it will take about 1 or 2 days for a response turn around that is entirely too long so I call for service.
  • I use a pen name myself, and the absence of this feature has caused me some trouble.
Read all user reviews
Pricing Range
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$
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$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos