Follow-up and support of excellent quality. Nothing to say more, if not a big thank you.

There are some limitations to what you can do and it is sometimes hard to find assistance for problems.

360LEARNING offers a wide range of - collaborative - features while keeping things simple & smooth for both the learner and the admin. It’s the best LMS I’ve used so far for that quality/price ratio.

I had great experience with the customer service.

They are a French based company so sometimes the accents can be difficult to understand especially in the tutorial videos.

These courses have also allowed our clients to revisit material that they might have forgotten once their program is completed.

The fully integrated interface : it is easy to create activities, modules, courses.

Easy to use once you've understood all the nuanced behaviors of functionality. Dedicated account manager to answer any questions along the way.

We like the learner engagement and cutting edge feel (Netflix or LinkedIn like). We like the simplicity for the user and for the admin.

The system integration process was easy for me and our pedagogical service. In just a few weeks, we were able to get started our first digital training course in 100 % online blended learning.

Easy to use, scalability, great tool for our leaner, smileys and interactions are cool too.

Every day we save time and money thanks for 360 Learning. We have a better tracking of the trained employees and the employees who have to be trained.

I particularly appreciated this platform for the ease of creation of modules, training courses.

For example, if a program session ends before someone has completed the courses, there's no turning it back on.

I have been using it for only 6 months but I like is the great technical support that I got from their team. They guide me precisely and resolved the problem.

It´s a very friendly platform. However, to give a better view on this functionality I need  more time using it.

It is user friendly and cuts down on the time required to put courses together. It is also easy to use on the learners side.

It is a great product with ease of usage, its design and social networking. It has a great customer service.

Effective compromise for rapid ease-of-use learning.

Good collaborative features like commenting, liking, etc.

The very ambitous goal has been reached thanks to an intensively effective onboarding process.

Sometimes you just need to speak to the expert. The immediate saving, meaning if you erase a programme by error, there's no way back.

Overall good experience so far. Users have found it easy to use and this is helping to scale our training and onboarding big time.

They thought about all possible options. They customer support is amazing.

There wasn't anything I found that I dislike so far. But it can take some time to figure everything out.

It's easy to install, and the support team is helping. The user interface is nice.

Good solid connections with customers. Feel comfortable to know they have received some information.

Sometimes it's unclear for me how my customers see my messages after they've left the chat. But I should probably look more into this myself.

I can't think of anything that I dislike at this time.

It's been a really good experience so far, so we're excited to continue.

Sometimes it fails to notify on my phone that a user texted.

The integration is easy, the features are complete for a wide range of uses, and - what i appreciate the most - the support team is amazing: quick, responsive and totally helpful.

From my experience with HelpCrunch I can say that it has been great. It has all the features we've been looking for and most importantly the support team is GREAT.

I lke the fact that its pretty configurable, it allows you have ton a of rules around what to show, where and to whom. Proactive messages is my favorite feature, banners are pretty handy too.

I love their UI and the support is amazing. All found bugs were fixed in a short time and I always got a response.

Overall it is good based on the functionality it currently has. But there is always ways for improvement, right.

I have a really hard time staying logged in when I'm on a desktop and a laptop. It requires to log in anew constantly.

I honestly stayed because of the awesome customer service that I received before I was a customer, and after.

I like that it allows me to interact with our customers from my mobile phone through the app and that it has a Slack integration.

Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app.

I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.

Simple to use & integrate, makes customers happy.

HelpCrunch was my choice after a long search, and I am so glad I did. The ease of use is extraordinary, and I am thrilled with the help I have received.

HelpCrunch has a fantastic customer service team. Thumbs up particularly to Constantine, a great guy who is always on hand to assist at anytime.

I've done a research and found out HelpCrunch would be the best fit for us. Their pricing is absolute fair.

I love the ease of use and how organised it is. Using helpcrunch has helped me organise customer inquiries and I can easily navigate and look for conversations with the filter search function.

Ease of use and the ability to support our product and be able to market it using the same platform.

Its simplicity, the way it allows your customers to reach you for help.

I love how seamless and intuitive the product was for setup and use. Any quirk to our process was available as an option to  customize.

It's affordable & the customer service was excellent. I had all my questions answered within 24 hours even though I was only on a free trial version.

The price is great considering the features that it have. The support team is amazing.

It is a shame that you guys just stopped offering the free plan.

User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom.

The tool is also easily customizable, which is important when you integrate a chat box on your website or app.

Excellent platform and customer service. The platform is very robust and complete.

Zapier workflow integrations missing, but the team is working on it now.

The Chatbot runs in a few minutes at a awesome price performance.

US Dollar

360Learning is a Collaborative LMS tool. The platform helps users to author and conduct interactive learning experiences so learners can practice, demonstrate, and repeat until they master the skill. 

360Learning helps teams automate compliance, train customer-facing teams, and develop professional skills all within one platform. Leverage the power of AI to identify your teams skills and grow them over time. 360Learning empowers L&D teams to drive culture and growth while allowing them to continuously optimize learning programs to build an experienced and knowledgeable work force.

The courses, which can be created in minutes, can be done in any format and on any subject matter. Connect learners with subject matter experts within a collaborative people-driven environment and watch completion rates rise and understanding expand.

LongDescription

Engagement Tracking

HR Management

Surveys & Feedback

User Management

Asynchronous Learning

Course Tracking

Third Party Course Library

Self-paced Learning

Course Management

Microlearning

Student Portal

Activity Tracking

SCORM Compliance

Rich Text Editor

Self-Service Content Curation

Progress Tracking

Course Publishing

Content Sharing

Skills Assessment

Applicant Tracking

Recommendations

Interactive Content

Mobile Learning

Blended Learning

Collaboration Tools

Content Library

Assignment Management

Template Management

Employee Engagement

Certification & Licensing

Certification Tracking

Content Management

Mobile Access

Storyboarding

Skills Tracking

Training Companies

Training Management

Built-in Course Authoring

Role-Based Permissions

eLearning Companies

Learning Paths/Tracks

Course Authoring

Employee Training

Learner Portal

Audio/Video Recording

Activity Dashboard

Reporting & Statistics

Multi-User Collaboration

Customizable Questions

Media Import

Talent Management

Modeling & Simulation

Academic/Education

Virtual Classroom

Media Management

Multi-Language

Synchronous Learning

Social Learning

Compliance Tracking

Tests/Assessments

Reporting/Analytics

Employee Profiles

Corporate/Business

Video Conferencing

Built-in LMS

Learning Management

Course Library

Video Streaming

Gamification

Employee Portal

Third-Party Integrations

Gradebook

Training Administration

Online Forums

Interactive Learning

Electronic Forms

Certification Management

For iPad Devices

eCommerce Management

Communication Management

File Sharing

Audit Management

Compliance Management

Audit Planning

Employee Onboarding

Configurable Workflow

Document Management

Orientation Workflow Management

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

201-500

501-1000

1000+

360Learning

In Person

Live Online

Webinars

Documentation

Videos

HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their customers. HelpCrunch is suitable for SaaS, e-commerce and any other type of online business.


Live chat works as a visitor engagement, lead acquisition and support tool. The feature enables companies to reply to customer queries instantly or later in the same thread, even after the customer has disconnected. An in-app messenger can be integrated with a website or application to engage with customers.

Chatbot helps companies automate routine tasks and jumpstart their lead generation activities.


Email marketing automation enables users to send email follow-ups right from the chat, launch one-time emails or create event-triggered automated email sequences for onboarding or marketing campaigns.


The help desk module can organize all customer communication, prioritize actions, distribute tasks and manage each customer case.


Pricing is tiered, based on the number of agents and emails.

Support Ticket Management

Cataloging/Categorization

Email Alerts

Document Storage

Access Controls/Permissions

Transfers/Routing

Customer Segmentation

IT Asset Management

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Knowledge Management

Customer Database

Offline Form

Customizable Fields

Automated Routing

Full Text Search

Call Center Management

Data Import/Export

File Transfer

Email Templates

Self Service Portal

Help Desk Management

Proactive Chat

Transcripts/Chat History

Performance Metrics

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Workflow Management

Email Management

Ticket Management

Event Triggered Actions

Alerts/Notifications

Knowledge Base Management

Network Monitoring

Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.

360Learning vs HelpCrunch

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