# HelpCrunch Software Reviews, Demo & Pricing - 2026 > Review of HelpCrunch Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/helpcrunch-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / HelpCrunch Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/helpcrunch-profile/alternatives/) # HelpCrunch 2026: Benefits, Features & Pricing Wondering if HelpCrunch is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview HelpCrunch 4.8 [(195)](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/) Pricing Starting at $15.00 per month ### About HelpCrunch HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their customers. HelpCrunch is suitable for SaaS, e-commerce and any other type of online business. Live chat works as a visitor engagement, lead acquisition and support tool. The feature enables companies to reply to customer queries instantly or later in the same thread, even after the customer has disconnected. An in-app messenger can be integrated with a website or application to engage with customers. Chatbot helps companies automate routine tasks and jumpstart their lead generation activities. Email marketing automation enables users to send email follow-ups right from the chat, launch one-time emails or create event-triggered automated email sequences for onboarding or marketing campaigns. The help desk module can organize all customer communication, prioritize actions, distribute tasks and manage each customer case. Pricing is tiered, based on the number of agents and emails. Wondering if HelpCrunch is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## HelpCrunch User Interface ## Popular HelpCrunch Alternatives Main Product HelpCrunch 4.8 [(195)](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.74Value for money - 4.78Customer support - 4.58Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24121)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price ## HelpCrunch Pricing and Plans Starting price: $15.00 per month Free Trial Free Version Basic $15.00 per user, per month Plan includes: - 1 Widget - 3 Auto Messages (Chat and Email) - 3 Popups - Basic Automation - Full Customization - Helpcrunch Branding and Live Chat Support - Help Desk - Knowledge Base Pro $25.00 per user, per month Plan includes: - 5 Widgets - Advanced Automation - Advanced Customization - Help Desk - Knowledge Base - No Helpcrunch Branding and High Priority Live Chat Support - Unlimited Auto Messages - Unlimited Popups Enterprise Pricing available upon request Plan includes: - Everything in Pro - Team Member Is Anyone Registered With Your Team on Helpcrunch - Unlimited Emails and Personal Onboarding Assistance - Unlimited Team Members - Unlimited Widgets Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## HelpCrunch Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of HelpCrunch Access Controls/Permissions AI Copilot Alerts/Escalation Alerts/Notifications API Automated Routing Call Center Management Catalog Management Chatbot Collaboration Tools Communication Management Contact Database Contact Management Content Management Customer Communication Customer Database Customer History Customizable Branding Customizable Fields Customizable Forms Dashboard Data Import/Export Decision Support Document Storage Email Alerts Email Management Email Templates Event Triggered Actions Feedback Management For Startups Full Text Search Geotargeting Help Desk Management Interaction Tracking IT Asset Management Knowledge Base Management Knowledge Management Lead Management Live Chat Macros/Templated Responses Mobile App Multi-Language Offline Form Performance Metrics Prioritization Proactive Chat Queue Management Real-Time Chat Real-time Consumer-facing Chat Real-Time Monitoring Reporting/Analytics Reporting & Statistics Search Search/Filter Self Service Portal Service Level Agreement (SLA) Management Social Media Integration Support Ticket Tracking Surveys & Feedback Tagging Templates Text Editing Ticket Management Widgets Workflow Management ## HelpCrunch Integrations Adobe Commerce Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review Pipedrive Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review Slack Integration rated undefined from -1 review ## HelpCrunch User Reviews Overall Rating 4.8 Ratings Breakdown 5 81% 4 18% 3 1% 2 1% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.7 Customer support 4.8 Functionality 4.6 Sumeet M. Verified reviewer Media Production 2-10 employees Used daily for less than 6 months Review source Reviewed May 2019 The Intercom Slayer is Here 5 We're very much satisfied with the HelpCrunch and it was our wise decision to switch from Zendesk Suite. They really helped us in the migration and setting up our accounts. The pricing is very affordable. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: What did I like most? Everything! Literally from the white glove support to user-friendly APIs. Plus the Android App is so amazing and very developed. Cons: Nothing as such though we're looking for many more direct integrations with Salesflare and Platformly. Plus an SEO friendly Knowledge Base. Reasons for choosing HelpCrunch Zendesk was quite costly for us and its android app wasn't well developed so we switched to Helpcrunch. Vendor Response Thanks a lot for the review, Summet! We really appreciate the kind words. Our SEO-friendly Knowledge base is coming already this month - we will for sure let you know when it's released so that you can implement it for your business. Replied June 2019 Read More GG Grant G. Verified reviewer Computer Software 2-10 employees Used daily for less than 12 months Review source Reviewed September 2020 Good chat client for customer support and feedback 4 We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \- Easy to install - Good basic chat functionality with the ability to scale - Inexpensive for chat, and, again, can scale in price as new features are added - Looks good (both the chat that faces the customer and the user interface for our support people) - Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours - Responsive customer support Cons: \- Occasional bugs, e.g. schedule not triggering at expected times - Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much) Reasons for choosing HelpCrunch (We also considered a few other chat clients). We plan to use the chat largely for direct interaction and solving of issues, and HelpCrunch seemed best suited to that purpose - e.g. we could use the built-in knowledge base. Other chat clients were either targeted at lead generation or were just too expensive for a small team. Reasons for switching to HelpCrunch We'd used Intercom for a previous product, and when we tried to contact them for this product, they were very slow to respond, and considerably more expensive. Before they'd responded, we'd reviewed other options and installed HelpCrunch. Vendor Response Thanks a lot, Grant! Replied September 2020 Read More AR Andrew R. Verified reviewer Computer Software 2-10 employees Used other for less than 2 years Review source Reviewed July 2020 Web software ok. Mobile app non-functional. Service non-existent 2 Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response. Ratings Breakdown 2 Ease of use 1 Customer support 3 Functionality Pros: It was reasonably easy to install, although took a while to configure. Cons: Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers. Vendor Response Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them. We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features. We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care! Replied July 2020 Read More AS Alex S. Verified reviewer Computer Software 51-200 employees Used daily for less than 2 years Reviewed August 2019 Way to improve HelpCrunch 4 Overall it is good based on the functionality it currently has. But there is always ways for improvement, right? Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript. Cons: \- The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent. - The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc" - The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on. Reasons for choosing HelpCrunch Primarily - because of your support on mobile platforms and based on feedback we received from our sales team. Vendor Response Hey Alex! Thanks for the detailed review. Glad you found most of the functionality in HelpCrunch helpful and easy to use. Of course, there's always room for improvements - and that's what out team is always after. Wanted to address a few things you've pointed out: - Currently there is only the browser version of the product available, but we're looking to develop desktop versions (for Mac and Windows) at some point, perhaps next year. - You can utilize Saved responses feature to instantly insert templated messages in the conversation. Just type in '#' when entering a new message and you'll see the list of all saved responses which you can insert and modify at any time. This way you can create a greeting or a pricing-related message with a link to your pricing page. Hope that helps. If you have any other suggestions or questions, don't hesitate to reach our support team via chat! Replied September 2019 Read More VR Verified Reviewer Computer Software 2-10 employees Used daily for less than 2 years Reviewed September 2019 Good but app can be better 4 I like the chat and the history of the chat by user/contact. If the mobile app could show me the meta data when a chat comes in, that would be perfect. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: I use HelpCrunch because i needed a more advanced chat solution. I use the chat to support my logged in users. I do not want to aks them name or company (meta data) as i have this info as they are logged in already. It was important the chat had a mobile (iOS) app, so i can give support on the road and as soon as possible. Looks nice and professional. I do not use a lot of the other functions, like the Knowledge Base. Cons: I have asked support multiple times to improve the mobile app. As a chat comes in, i can only see the name and none of the meta data, which is very important to me. I don't understand why this is not in the app, as it is an important part of the help solution. The web application in the browser is a bit heavy. I could not (or very slow) load it on slow (hotel) internet connections. (working in Safari) Reasons for switching to HelpCrunch HelpCrunch looks much nicer (chat bubble etc) Vendor Response Hey there! Thanks for all the feedback. Our support team received your request regarding user data in mobile apps. We've already added this to our backlog and we'll see how soon it will be implemented :) We'll also look into the slow app loading on low internet speed. Stay tuned! If you want to receive updates on those, just ping our team and we'll be sending you updates on periodic basis. Replied September 2019 Read More PP Petr P. Verified reviewer Computer Software 2-10 employees Used daily for less than 6 months Review source Reviewed July 2021 Itegrated cost effective solution very suitable for SMB 5 Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Great integrated solution suitable for SMB, easy to deploy and manage, no complicated ticketing system and features uselfull only for enterprices. Knowledge base and chat integrated in one solution. KB default design is modern and nice, not necessary to customize too much (compared to Freshdesk for example). Full KB/chat customization is included (Freshdesk will ask you additional up to 40 USD). Cons: Support can be faster. In „rush days“ you may wait a few hours for response, but then you’ll get professional answers that help you solve your problem. Reasons for choosing HelpCrunch Met all requested features. Affordable price. Best quality / price ratio. Reasons for switching to HelpCrunch HubSpot Knowledge base is available from Professional license, too expensive (>350 USD). Help Scout have issues with chat availabilty in SPA (need page refresh). Freshdesk and Freshchat are overcomplicated, for full KB customization you need to pay +40 USD (default KB design is ugly old style, full customization is necessary) Read More TB Thomas B. Verified reviewer Internet 2-10 employees Used daily for less than 12 months Review source Reviewed January 2020 Excellent value-for-money Software for our SaaS business 5 While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out. Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS). We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers. Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center) I look forward for further developments of the solution in 2020 ! Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \- Complete suite for emailing and chat - Simple enough, yet highly customizable - Very reactive customer support teams Cons: \- No Drip email marketing implemented (well, not yet as of 12/2019) Reasons for switching to HelpCrunch Customerly did not work properly, and there was no answer for 2 weeks to our questions. Vendor Response Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us. Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers. If any questions, we're always there to assist you. Replied January 2020 Read More RM Rodney M. Verified reviewer Information Technology and Services 11-50 employees Used daily for free trial Review source Reviewed January 2021 Has promise 4 Support wasn’t great for a support software company. Very Slow software, they need to invest in a CDN of something. Ratings Breakdown 4 Ease of use 5 Value for money 1 Customer support 2 Functionality Pros: Price is the best feature of this software. Overall the software has promise but isn’t quite ready for prime time. They are trying to Copy intercom so if you would like someone similar to intercom this software could suit. Cons: Support was ok to poor and they are over charging for importing data into the system (quoted me $300+). Their iOS app isn’t the best, does not refresh correctly and isn’t that user friendly compared to intercom. The part that annoyed me was the speed of the system in Sydney Australia. 6 secs to load images on their site (confirmed with speed test sites too). Just too slow and support the fact they are not quite ready for prime time. Maybe another year they will be Reasons for switching to HelpCrunch Pricing. Intercom just charge for everything. Read More Francisco O. Verified reviewer Marketing and Advertising 2-10 employees Used daily for less than 12 months Review source Reviewed May 2019 Solid, stable and easy to use platform 5 We have increased the speed of our customer support team, happy customers and happy support agents. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Bugs free Easy to setup Affordable Stable and reliable Support Team Trustworthy Cons: Lack in some integrations to extend functionalities and integrate with CRM's. Reasons for choosing HelpCrunch Solid team behind the product, and bugs free platform. Vendor Response So great to see you've improved customer support team results with HelpCrunch! Be sure more integrations are coming later this year ;) Replied May 2019 Read More Susan L. Verified reviewer Financial Services 2-10 employees Used weekly for less than 6 months Reviewed August 2019 Excellent Software With All the Bells & Whistles Included 5 Our overall experience with HelpCrunch has been stellar and we've already made several extra sales that could have been lost because we were able to proactively reach out to website visitors and guide them along. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I've been looking for a help desk tool that combined the functionality of a helpdesk with the proactive in app messaging like Intercom. I've used both ZenDesk and HelpScout in the past and they just kept getting more expensive as they added features and functionality and it was getting cost prohibitive for our very small company. Now we have a solution that has everything we were looking for at a fraction of the cost. Cons: The only issue we've had is that there are so many features, the learning curve to understand and implement everything is a bit steeper than previous solutions. But that will go away as we continue to learn about and implement the tool. Reasons for switching to HelpCrunch We switched because they charge extra for what's included in HelpCrunch. Vendor Response Fantastic to hear about your results, Susan! We're looking to improve every feature onboarding very soon, so that you can learn quicker why and how you may want to use certain functionality. Replied August 2019 Read More Showing 1 - 10 of 195 Reviews [See All Reviews](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/) ## HelpCrunch Popular Comparisons [Slack vs HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/vs/slack/)[LiveChat vs HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/vs/livechat/)[LiveAgent vs HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/vs/liveagent/) [Compare All Alternatives](https://www.softwareadvice.com/crm/helpcrunch-profile/alternatives/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24121) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16378) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4464) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **0** times Stuck Between Options? 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