HelpCrunch Software


 

HelpCrunch is a cloud-based customer communication platform combining live chat, in-app messenger, email marketing automation and a help desk in one solution. The solution is suitable for a variety of e-commerce and online-to-offline businesses.

Live chat works as a visitor engagement, lead acquisition and support tool. The feature enables companies to reply to customer queries instantly or later in the same thread, even after the customer has disconnected. An in-app messenger can be integrated with a website or application to engage with customers.

Email marketing automation enables users to send email follow-ups right from the chat, launch one-time emails or create event-triggered automated email sequences for onboarding or marketing campaigns. The help desk module can organize all customer communication, prioritize actions, distribute tasks and manage each customer case.

Pricing is tiered, based on the number of emails and two-way conversations per month.

 

HelpCrunch - Live chat in progress
 
  • HelpCrunch - Live chat in progress
    Live chat in progress
  • HelpCrunch - Chat logs
    Chat logs
  • HelpCrunch - Automated marketing messages
    Automated marketing messages
  • HelpCrunch - Team members list
    Team members list
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

13 Reviews of HelpCrunch

Showing 1-13 of 13

 

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James from Scrumi
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Highly recommended, excellent support and easy to use

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Better customer engagement and ongoing customer relationship improvement.

Pros

I first found the HelpCrunch site when searching for alternatives to Intercom and had a brief chat with a live chat agent. I then re-visited 2 days later and was able to continue the conversation exactly where we'd left off. Their support is outstanding.

The installation and setup of the software is impressively fast and very and easy to understand. I had it up and running on our site within 2 minutes. Their admin interface is easy to navigate too, I tested a chat message and it popped up instantly.

We now use HelpCrunch daily to better connect with our customers. It helps us to onboard, support and retain our users better.

Cons

It would be fantastic if an Android app was available so I could more easily talk to customers whilst out and about. However, it's pretty easy to respond via email if necessary.

Review Source: Capterra

  Response: HelpCrunch, HelpCrunch Corp.

Date: April 2018

April 2018

 

James, thanks so much for you warm feedback. We expect the Android app to be ready this week. Stay tuned!

 


April 2018

April 2018

Just Amazing

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Pros

It's simple and clear. I've a lot options for changes and can add my logo. I like animation and sound efects

Cons

Branding under chat. It's really terrible and I like a designer don't like it but I understand why people use it.

Review Source: Capterra
 

Ryan from Cortex Networks
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Amazing software

Ease-of-use

Functionality

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Value for Money

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Support

Able to chat to my clients in real life and follow up emails through the live chat and engage with site visitors

Pros

I would highly recommend HelpCrunch their prices are very reasonable for new businesses. Their software includes everything you're looking for in a live chat. I was looking between Intercom and Crisp but HelpCrunch offers more features and a better designed admin panel which makes it a lot easier to get around the panel. Their customer service is awesome too with fast replies when you are stuck with an issue. 10/10 Definitely Recommended!!

Cons

* Easy to use and to control
* Affordable
* Great features

The list goes on as there is too many to list

Review Source: Capterra
 

Mike from CherryPie Studio
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Great software for Support and Feedback chats on website and in mobile app!

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HelpCrunch allows you to integrate support chats in a few minutes to your website and mobile app. And you can customize it as you want.

Pros

I really like HelpCrunch! I spent less than 10 minutes to integrate and customize it. It's so customizable and looks really nice on our website. Also, there is a mobile app and we can always be online for our customers. Thanks!

Cons

I like everything! HelpCrunch has all features that we need and it works perfectly. I am really glad that we chose HelpCrunch.

Review Source: Capterra
 

Dion from NDWebSolutions

March 2018

March 2018

Amazing Livechat SaaS

Ease-of-use

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Pros

Amazingly fast and good support team & the overall live chat design. Great functionality like automated responses and the great customisable features. and a fantastic pricing compared to alternatives like Intercom, so no more Intercom for me!

Cons

I like everything about the HelpCrunch Livechat/Support product. I didn't find a thing that i don't like.

Review Source: Capterra
 

Emil from Ambassador Watches

March 2018

March 2018

Very happy with Helpcrunch. Amazing functionality, great support and fair pricing.

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Pros

Great functionality (follow-up emails, multiple agents, chat status etc). Very competitive pricing compared to other solutions on the market which makes Helpcrunch a nobrainer.

Cons

A way to pre-populate a proactive message with a visitors name (for example Order Successful, where we have the customers name).

Review Source: Capterra
 

Elena from SE Ranking
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Great tool for chats and emails

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It's much easier for our users to contact us via live chat, and for us, it's great to see all the history of communication

Pros

Helpcrunch allows us to engage with our users both via chat and email. All the history of communication is gathered in one place, so it's easy to see all the info.

Cons

It would be great to see some kind of a knowledge base to let me quickly deal with all the features. Anyway, support team is always ready to help me.

Review Source: Capterra
 

Christian from Phynomia

February 2018

February 2018

Great sofware, helps so much managing users

Ease-of-use

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Value for Money

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Pros

Quality of the software, its security and the customizations that are available. For example the Javascript APIs are really simple compared to other software of this kind. More, a feature I like so much is that you can set a Javascript event to fire a message to the user from an agent.
Great platform to manage best users and their needs.

Cons

Overall, I like pretty everything. I just have to say that maybe the interface that the agent uses to talk to users seems a bit too much "embedded", but is just what I think, it isn't a general critic.

Review Source: Capterra
 

Andrew from Xenon Cloud Inc

January 2018

January 2018

Goodbye intercom

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This software is truly amazing and the benefit you get from the cost alone is amazing we left intercom for this software.

Pros

Ease of use and functionality to expand the software. The software has a roadmap of expansion and I cannot wait for it to integrate with Zapier so we can automate more of our customer functions.

Review Source: Capterra
 

Yuliya from Strategies and beyond

November 2017

November 2017

A true 360-degree view of your communications with customers

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Great live chat with a comprehensive functionality yet attractively priced.

Pros

It's an easy to use yet a powerful tool comparable to platforms like Intercom with competitive pricing and functionality.

Cons

Actually I think I like everything about this platform. I would suggest to keep working on the CRM and marketing automation part to offer even more options to the users.

Review Source: Capterra
 

Arthur from Aligned Code

December 2015

December 2015

Great platform to communicate with your customers with a personal touch

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The tool is definitely way more than just a live chat. It has real-time CRM which allows you to connect with your users over web, push notifications or email. If you want to acquire, convert, grow and/or retain HelpCrunch is a good competitor of Intercome especially if you are in SMB segment.

Review Source: Capterra
 

Vadim from OCSICO

December 2015

December 2015

Powerful and good solution

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This product is a bit more than just a live chat. It really solves a lot of problems and is very suitable for medium-sized companies.
I recommend to everyone.

Review Source: Capterra
 

Neek from Presentain

November 2015

November 2015

Awesome tool for user engagement

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A bit simpler version of Intercom, has almost all needed features and waaay cheaper. Definitely an awesome alternative for those who are tired of paying Intercom $500+ /mo for just a few thousand users in the database. Customer service is amazing too!

Review Source: Capterra