HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their customers. HelpCrunch is suitable for SaaS, e-commerce and any other type of online business.

Live chat works as a visitor engagement, lead acquisition and support tool. The feature enables companies to reply to customer queries instantly or later in the same thread, even after the customer has disconnected. An in-app messenger can be integrated with a website or application to engage with customers.

Email marketing automation enables users to send email follow-ups right from the chat, launch one-time emails or create event-triggered automated email sequences for onboarding or marketing campaigns.

The help desk module can organize all customer communication, prioritize actions, distribute tasks and manage each customer case.

Pricing is tiered, based on the number of agents and emails.



21 Reviews of HelpCrunch

Overall rating

4.95 / 5 stars

Filters:

Showing 1 - 20 of 21 reviews

January 2019

Volodymyr from NEWOLDSTAMP

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Amazing toolset for customer interaction

Very nice experience with the software so far. It has everything we need for customer communication and support in a single place. Highly recommend

Pros

I love having all the tools I need in one system - and that's definitely important when we're talking about customer communication. Having all chats and emails with the same customer in a single place is a big benefit for our team.

Cons

Emails deliverability rate could be quicker by a bit as we normally send out > 30,000 emails at a time, but it's not a big deal considering all the benefits that we get from using HelpCrunch

Response from HelpCrunch of HelpCrunch Corp.

Replied January 2019

Glad you're having a positive experience with HelpCrunch. Thanks for leaving your review, Volodymyr!

December 2018

Yuliia from Chanty

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Ultimate solution for serving customers

It's a great all in one solution for a reasonable price, has a lot of useful functionality that we use, and their team really listens to the feedback we provide.

Pros

- pricing which is much cheaper that what we found in other solutions on the market
- can connect through API to HelpCrunch to send automate messaged based on our custom parameters
- lots of chat widget customization options
- customer service and communication products in one solution

Cons

It'd be great to have the ability to set up sequences for email marketing automation - not a deal breaker for now though.

November 2018

Camilla from Caprionline

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

'Decent alternative to Intercom

We were looking for an Intercom alternative and finally found the one that suits our needs. Can't recommend Helpcrunch enough!

Pros

All in one customer communication tool
Pre-chat forms, operating hours and other useful features
More affordable than Intercom

Cons

We discovered some technical issues at the beginning, but the support team was able to fix them in a short time.

Response from HelpCrunch of HelpCrunch Corp.

Replied November 2018

Thank you, Camilla!

November 2018

Lucas from Self employed

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

This chat service is amazing.

The communication with potential clients is made a lot easier, conversions are increased crazily, and it's so much fun to use.

Pros

Everything. The fluency of the widget on the site, the ease of use and integration, everything. The pricing is fair, easy to understand, and the support is great.

Cons

Nothing! So far, I have noticed absolutely nothing that did not satisfy me.

Response from HelpCrunch of HelpCrunch Corp.

Replied November 2018

Thanks so much for such a kind review, Lucas.

November 2018

Olga from Chanty

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great product and very affordable

HelpCrunch is our first customer support solution and our experience with it has been great so far.

Pros

1) A lot of customer tools in a single platform
2) Scalable per agent billing

Cons

There was nothing I didn't like in the product so far

Response from HelpCrunch of HelpCrunch Corp.

Replied November 2018

Thanks for your review, Olga!

November 2018

Joshua from Make it Matter | Digital Marketing

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Everything I need as a multiple business owner to give (potential) customers support

Even the 'Con' a filled in has been resolved quite easily by their support. The respond quickly to my requests and questions. The system works flawlessly and havn't found any bugs yet (even though I am a power user).

Pros

Ease of use, easy to setup, beautiful UI, a lot of useful features and all in one package. Also at a very decent price

Cons

Setting-up 2 company profiles under 1 account is tricky but then again, normally that is custom stuff.

Response from HelpCrunch of HelpCrunch Corp.

Replied November 2018

Thanks for your kind review, Joshua! Glad you find HelpCrunch useful for your customer support.

November 2018

Helga from newoldstamp

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great customer communication tool for SaaS

It just works and the value/price ratio is amazing."

Pros

1) Many chat widget customization options
2) Able to connect our product and send in-app messages to the users via Helpcrunch chat
3) There are also neat email marketing automation and ticketing features

Cons

Helpcrunch doesn't have chatbot and knowledgebase functionalities (yet)

Response from HelpCrunch of HelpCrunch Corp.

Replied November 2018

We're glad you enjoy using HelpCrunch for your SaaS, Helga. Thank you for the review!

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Intercom alternative

Our support and sales guys use Helpcrunch to communicate with our visitors, users and paying customers - all from a single dashboard.

Pros

We've switched from Intercom, so I'll highlight the biggest differences between HelpCrunch and Intercom:
1) Prices - Helpcrunch became a 7 x cheaper solution for our customer support compared to Intercom
2) Their customer service guys rock.
3) Some cool neat features that Intercom didn't have

Cons

can't think of anything, just looking forward to their Knowledgebase feature release

Response from HelpCrunch of HelpCrunch Corp.

Replied October 2018

Thanks for your review! Glad that you enjoy using Helpcrunch for your sales and support needs. Our Knowledge base feature is coming soon - late 2018/early 2019, so stay tuned ;)

April 2018

James from Scrumi

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Highly recommended, excellent support and easy to use

Better customer engagement and ongoing customer relationship improvement.

Pros

I first found the HelpCrunch site when searching for alternatives to Intercom and had a brief chat with a live chat agent. I then re-visited 2 days later and was able to continue the conversation exactly where we'd left off. Their support is outstanding.

The installation and setup of the software is impressively fast and very and easy to understand. I had it up and running on our site within 2 minutes. Their admin interface is easy to navigate too, I tested a chat message and it popped up instantly.

We now use HelpCrunch daily to better connect with our customers. It helps us to onboard, support and retain our users better.

Cons

It would be fantastic if an Android app was available so I could more easily talk to customers whilst out and about. However, it's pretty easy to respond via email if necessary.

Response from HelpCrunch of HelpCrunch Corp.

Replied April 2018

James, thanks so much for you warm feedback. We expect the Android app to be ready this week. Stay tuned!

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Just Amazing

Pros

It's simple and clear. I've a lot options for changes and can add my logo. I like animation and sound efects

Cons

Branding under chat. It's really terrible and I like a designer don't like it but I understand why people use it.

April 2018

Ryan from Cortex Networks

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Amazing software

Able to chat to my clients in real life and follow up emails through the live chat and engage with site visitors

Pros

I would highly recommend HelpCrunch their prices are very reasonable for new businesses. Their software includes everything you're looking for in a live chat. I was looking between Intercom and Crisp but HelpCrunch offers more features and a better designed admin panel which makes it a lot easier to get around the panel. Their customer service is awesome too with fast replies when you are stuck with an issue. 10/10 Definitely Recommended!!

Cons

* Easy to use and to control
* Affordable
* Great features

The list goes on as there is too many to list

April 2018

Mike from CherryPie Studio

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Great software for Support and Feedback chats on website and in mobile app!

HelpCrunch allows you to integrate support chats in a few minutes to your website and mobile app. And you can customize it as you want.

Pros

I really like HelpCrunch! I spent less than 10 minutes to integrate and customize it. It's so customizable and looks really nice on our website. Also, there is a mobile app and we can always be online for our customers. Thanks!

Cons

I like everything! HelpCrunch has all features that we need and it works perfectly. I am really glad that we chose HelpCrunch.

March 2018

Dion from NDWebSolutions

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Amazing Livechat SaaS

Pros

Amazingly fast and good support team & the overall live chat design. Great functionality like automated responses and the great customisable features. and a fantastic pricing compared to alternatives like Intercom, so no more Intercom for me!

Cons

I like everything about the HelpCrunch Livechat/Support product. I didn't find a thing that i don't like.

March 2018

Emil from Ambassador Watches

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Very happy with Helpcrunch. Amazing functionality, great support and fair pricing.

Pros

Great functionality (follow-up emails, multiple agents, chat status etc). Very competitive pricing compared to other solutions on the market which makes Helpcrunch a nobrainer.

Cons

A way to pre-populate a proactive message with a visitors name (for example Order Successful, where we have the customers name).

February 2018

Elena from SE Ranking

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Great tool for chats and emails

It's much easier for our users to contact us via live chat, and for us, it's great to see all the history of communication

Pros

Helpcrunch allows us to engage with our users both via chat and email. All the history of communication is gathered in one place, so it's easy to see all the info.

Cons

It would be great to see some kind of a knowledge base to let me quickly deal with all the features. Anyway, support team is always ready to help me.

February 2018

Christian from Phynomia

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Great sofware, helps so much managing users

Pros

Quality of the software, its security and the customizations that are available. For example the Javascript APIs are really simple compared to other software of this kind. More, a feature I like so much is that you can set a Javascript event to fire a message to the user from an agent.
Great platform to manage best users and their needs.

Cons

Overall, I like pretty everything. I just have to say that maybe the interface that the agent uses to talk to users seems a bit too much "embedded", but is just what I think, it isn't a general critic.

January 2018

Andrew from Xenon Cloud Inc

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Goodbye intercom

This software is truly amazing and the benefit you get from the cost alone is amazing we left intercom for this software.

Pros

Ease of use and functionality to expand the software. The software has a roadmap of expansion and I cannot wait for it to integrate with Zapier so we can automate more of our customer functions.

November 2017

Yuliya from Strategies and beyond

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

A true 360-degree view of your communications with customers

Great live chat with a comprehensive functionality yet attractively priced.

Pros

It's an easy to use yet a powerful tool comparable to platforms like Intercom with competitive pricing and functionality.

Cons

Actually I think I like everything about this platform. I would suggest to keep working on the CRM and marketing automation part to offer even more options to the users.

December 2015

Arthur from Aligned Code

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

December 2015

Great platform to communicate with your customers with a personal touch

The tool is definitely way more than just a live chat. It has real-time CRM which allows you to connect with your users over web, push notifications or email. If you want to acquire, convert, grow and/or retain HelpCrunch is a good competitor of Intercome especially if you are in SMB segment.

December 2015

Vadim from OCSICO

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

December 2015

Powerful and good solution

This product is a bit more than just a live chat. It really solves a lot of problems and is very suitable for medium-sized companies. I recommend to everyone.