--- title: "HelpCrunch Software Reviews, Demo & Pricing - 2026" description: "Review of HelpCrunch Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/helpcrunch-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / HelpCrunch Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/helpcrunch-profile/alternatives/) # HelpCrunch Review From $15-$25/month Free trial 3 plans Wondering if HelpCrunch is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview HelpCrunch 4.8 [(195)](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/) Pricing Starting at $15.00 per user per month ### About HelpCrunch HelpCrunch is a customer communication platform built for web and mobile businesses, including SaaS companies, e-commerce stores, and digital agencies of all sizes. The software is cloud-based, so no installation is required. Core features include live chat, email marketing, a shared inbox, a knowledge base, and automated messaging. Live chat lets support teams respond to visitors in real time, while automated messages can be triggered based on user behavior to guide customers through onboarding or re-engage inactive users. The shared inbox consolidates conversations from chat, email, and social channels into one place, reducing the chance of missed messages. HelpCrunch also includes a built-in knowledge base tool, allowing teams to publish self-service help articles and reduce repetitive support requests. Support for HelpCrunch users is available via email, live chat, and an online knowledge base with documentation and guides. Wondering if HelpCrunch is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## HelpCrunch User Interface ## Popular HelpCrunch Alternatives Main Product HelpCrunch 4.8 [(195)](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.74Value for money - 4.78Customer support - 4.58Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2215)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Wati](https://www.softwareadvice.com/mobile-marketing/wati-profile/) 4.6 [(207)](https://www.softwareadvice.com/mobile-marketing/wati-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.32Value for money - 4.23Customer support - 4.46Functionality Pricing Starting at $59.00 per month Get Price ## HelpCrunch Pricing and Plans Starting price: $15.00 per month Free Trial Free Version Basic $15.00 per user, per month Plan includes: - 1 Widget - 3 Auto Messages (Chat and Email) - 3 Popups - Basic Automation - Full Customization - Helpcrunch Branding and Live Chat Support - Help Desk - Knowledge Base Pro $25.00 per user, per month Plan includes: - 5 Widgets - Advanced Automation - Advanced Customization - Help Desk - Knowledge Base - No Helpcrunch Branding and High Priority Live Chat Support - Unlimited Auto Messages - Unlimited Popups Enterprise Pricing available upon request Plan includes: - Everything in Pro - Team Member Is Anyone Registered With Your Team on Helpcrunch - Unlimited Emails and Personal Onboarding Assistance - Unlimited Team Members - Unlimited Widgets Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## HelpCrunch Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of HelpCrunch Access Controls/Permissions AI Copilot Alerts/Escalation Alerts/Notifications API Automated Routing Call Center Management Catalog Management Chatbot Collaboration Tools Communication Management Contact Database Contact Management Content Management Customer Communication Customer Database Customer History Customer Segmentation Customer Service Analytics Customizable Branding Customizable Fields Customizable Forms Dashboard Data Import/Export Decision Support Document Storage Email Alerts Email Management Email Templates Event Triggered Actions Feedback Management For Startups Full Text Search Geotargeting Help Desk Management Interaction Tracking IT Asset Management Knowledge Base Management Knowledge Management Lead Management Live Chat Macros/Templated Responses Mobile App Monitoring Multi-Language Offline Form Performance Metrics Prioritization Proactive Chat Queue Management Real-Time Chat Real-time Consumer-facing Chat Real-Time Monitoring Reporting/Analytics Reporting & Statistics Search Search/Filter Self Service Portal Service Level Agreement (SLA) Management Social Media Integration Support Ticket Tracking Surveys & Feedback Tagging Template Management Templates Text Editing Ticket Management Widgets Workflow Management ## HelpCrunch User Reviews ## HelpCrunch customer ratings - Overall rating: 4.8/5 - Total reviews: 195 ### Rating distribution - 5 stars: 157 reviews (81%) - 4 stars: 35 reviews (18%) - 3 stars: 2 reviews (1%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.7/5 - Customer support: 4.8/5 - Functionality: 4.6/5 --- ### Switched from Intercom to HelpCrunch and very happy with this choice - Overall rating: 5/5 - Reviewer: Maister D. - Verified reviewer: Yes - Industry: Animation - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered HelpCrunch enabled effective team collaboration across website chat, social media, and email, all from a single inbox. By switching from Intercom to HelpCrunch, we've cut our support software costs significantly. We've also seen a notable increase in our support team's productivity thanks to built-in AI assistant, macros and saved replies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What stands out with HelpCrunch is its fantastic support for large teams. Features like collaboration tools, private notes, saved replies, and macros are incredibly helpful. The ability to customize the live chat appearance far surpasses what Intercom offers. It's straightforward to use, avoiding unnecessary complexity with a clean and simple design. Navigation is a breeze with clearly categorized chats. #### Cons The live chat sometimes loads slowly in certain locations. However, their customer success team is aware and is currently working on chat speed optimization. --- ### Itegrated cost effective solution very suitable for SMB - Overall rating: 5/5 - Reviewer: Petr P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Great integrated solution suitable for SMB, easy to deploy and manage, no complicated ticketing system and features uselfull only for enterprices. Knowledge base and chat integrated in one solution. KB default design is modern and nice, not necessary to customize too much (compared to Freshdesk for example). Full KB/chat customization is included (Freshdesk will ask you additional up to 40 USD). #### Cons Support can be faster. In „rush days“ you may wait a few hours for response, but then you’ll get professional answers that help you solve your problem. #### Reasons for choosing HelpCrunch Met all requested features. Affordable price. Best quality / price ratio. #### Reasons for switching to HelpCrunch HubSpot Knowledge base is available from Professional license, too expensive (>350 USD). Help Scout have issues with chat availabilty in SPA (need page refresh). Freshdesk and Freshchat are overcomplicated, for full KB customization you need to pay +40 USD (default KB design is ugly old style, full customization is necessary) --- ### Web software ok. Mobile app non-functional. Service non-existent - Overall rating: 2/5 - Reviewer: Andrew R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It was reasonably easy to install, although took a while to configure. #### Cons Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers. #### Vendor response Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them. We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features. We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care! Replied July 2020 --- ### The Intercom Slayer is Here - Overall rating: 5/5 - Reviewer: Sumeet M. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We're very much satisfied with the HelpCrunch and it was our wise decision to switch from Zendesk Suite. They really helped us in the migration and setting up our accounts. The pricing is very affordable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What did I like most? Everything! Literally from the white glove support to user-friendly APIs. Plus the Android App is so amazing and very developed. #### Cons Nothing as such though we're looking for many more direct integrations with Salesflare and Platformly. Plus an SEO friendly Knowledge Base. #### Reasons for choosing HelpCrunch Zendesk was quite costly for us and its android app wasn't well developed so we switched to Helpcrunch. #### Vendor response Thanks a lot for the review, Summet! We really appreciate the kind words. Our SEO-friendly Knowledge base is coming already this month - we will for sure let you know when it's released so that you can implement it for your business. Replied June 2019 --- ### Solid, stable and easy to use platform - Overall rating: 5/5 - Reviewer: Francisco O. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered We have increased the speed of our customer support team, happy customers and happy support agents. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Bugs free Easy to setup Affordable Stable and reliable Support Team Trustworthy #### Cons Lack in some integrations to extend functionalities and integrate with CRM's. #### Reasons for choosing HelpCrunch Solid team behind the product, and bugs free platform. #### Vendor response So great to see you've improved customer support team results with HelpCrunch! Be sure more integrations are coming later this year ;) Replied May 2019 --- ### Excellent Software With All the Bells & Whistles Included - Overall rating: 5/5 - Reviewer: Susan L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with HelpCrunch has been stellar and we've already made several extra sales that could have been lost because we were able to proactively reach out to website visitors and guide them along. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been looking for a help desk tool that combined the functionality of a helpdesk with the proactive in app messaging like Intercom. I've used both ZenDesk and HelpScout in the past and they just kept getting more expensive as they added features and functionality and it was getting cost prohibitive for our very small company. Now we have a solution that has everything we were looking for at a fraction of the cost. #### Cons The only issue we've had is that there are so many features, the learning curve to understand and implement everything is a bit steeper than previous solutions. But that will go away as we continue to learn about and implement the tool. #### Reasons for switching to HelpCrunch We switched because they charge extra for what's included in HelpCrunch. #### Vendor response Fantastic to hear about your results, Susan! We're looking to improve every feature onboarding very soon, so that you can learn quicker why and how you may want to use certain functionality. Replied August 2019 --- ### Great for customer care and chat - Overall rating: 5/5 - Reviewer: Ryan F. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bring able to keep all customer communications together in one place #### Cons Nothing. It all has worked perfectly. And when it didn't customer support were quick to help #### Reasons for switching to HelpCrunch It was too expensive and not worth the money --- ### Great product for using Knowledge Base - Overall rating: 5/5 - Reviewer: Margarita K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Ukrainian CRM system KeyCRM uses HelpCrunch as a Knowledge Base for clients. We would certainly recommend it to everybody, who has such a request. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros – native design, – easy to organize Knowledge Base for clients (don't need any technical skills!), – the ability to add not only text but also video for each instruction, - online support, who is always in touch with every question we have. #### Cons Didn't notice any problems, but also need to say that we don't use full product functionality. --- ### Helpcrunch is a very efficient tool to deal with my customers - Overall rating: 5/5 - Reviewer: Valentyna Z. - Verified reviewer: Yes - Industry: Program Development - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Assisting us to provide direct support to clients on site and simplifies FAQ articles creation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Helpcrunch panel is very easy to use, and it is very easy to be integrated to any channel you need. Also, AI asssitant helps us responds to questions faster, it gave my customer service a great reputation! I can also generate legit FAQ articles from prompts, saving me tones of time! #### Cons It would be great to have even more AI features --- ### Elliminates all our support headaches - Overall rating: 5/5 - Reviewer: Fiodar P. - Verified reviewer: Yes - Industry: Program Development - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered HelpCrunch solved our problem of missalienged communications across channels, allowing to connect our mobile apps, social media messengers and live chat on website onto a single dashboard. Agents reported improved productivity and overal they like the ease of use and ability to customize their inbox views and route tickets using automation rules. We also use workflows to send replies to repetitive questions without a need of human intervention. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's possibility to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and save time for agents #### Cons Nothing to complain about so far........ --- Showing 1 - 10 of 195 Reviews [See All Reviews](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/) ## HelpCrunch Popular Comparisons [LiveAgent vs HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/vs/liveagent/)[Zendesk Suite vs HelpCrunch](https://www.softwareadvice.com/compare/26583-helpcrunch/vs/26892-Zendesk/)[Tidio vs HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/vs/tidio-chat/)[Zoho Desk vs HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/vs/zoho-desk/) [Compare All Alternatives](https://www.softwareadvice.com/crm/helpcrunch-profile/alternatives/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24196) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16457) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4484) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **0** times Stuck Between Options? 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