HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their customers. HelpCrunch is suitable for SaaS, e-commerce and any other type of online business.

Live chat works as a visitor engagement, lead acquisition and support tool. The feature enables companies to reply to customer queries instantly or later in the same thread, even after the customer has disconnected. An in-app messenger can be integrated with a website or application to engage with customers.

Email marketing automation enables users to send email follow-ups right from the chat, launch one-time emails or create event-triggered automated email sequences for onboarding or marketing campaigns.

The help desk module can organize all customer communication, prioritize actions, distribute tasks and manage each customer case.

Pricing is tiered, based on the number of agents and emails.

Dashboard with all chats
Dashboard with all chats

Dashboard with all chats

Auto messages

Auto messages

New auto message with rules

New auto message with rules

Performance and satisfaction report

Performance and satisfaction report

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)



15 Reviews of HelpCrunch

Overall rating

5.0 / 5 stars

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Helga from newoldstamp

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Great customer communication tool for SaaS

It just works and the value/price ratio is amazing."

Pros

1) Many chat widget customization options
2) Able to connect our product and send in-app messages to the users via Helpcrunch chat
3) There are also neat email marketing automation and ticketing features

Cons

Helpcrunch doesn't have chatbot and knowledgebase functionalities (yet)

Review Source: Capterra

Response: HelpCrunch, HelpCrunch Corp.

November 2018

We're glad you enjoy using HelpCrunch for your SaaS, Helga. Thank you for the review!

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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Intercom alternative

Our support and sales guys use Helpcrunch to communicate with our visitors, users and paying customers - all from a single dashboard.

Pros

We've switched from Intercom, so I'll highlight the biggest differences between HelpCrunch and Intercom:
1) Prices - Helpcrunch became a 7 x cheaper solution for our customer support compared to Intercom
2) Their customer service guys rock.
3) Some cool neat features that Intercom didn't have

Cons

can't think of anything, just looking forward to their Knowledgebase feature release

Review Source: Capterra

Response: HelpCrunch, HelpCrunch Corp.

October 2018

Thanks for your review! Glad that you enjoy using Helpcrunch for your sales and support needs. Our Knowledge base feature is coming soon - late 2018/early 2019, so stay tuned ;)

James from Scrumi

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Highly recommended, excellent support and easy to use

Better customer engagement and ongoing customer relationship improvement.

Pros

I first found the HelpCrunch site when searching for alternatives to Intercom and had a brief chat with a live chat agent. I then re-visited 2 days later and was able to continue the conversation exactly where we'd left off. Their support is outstanding.

The installation and setup of the software is impressively fast and very and easy to understand. I had it up and running on our site within 2 minutes. Their admin interface is easy to navigate too, I tested a chat message and it popped up instantly.

We now use HelpCrunch daily to better connect with our customers. It helps us to onboard, support and retain our users better.

Cons

It would be fantastic if an Android app was available so I could more easily talk to customers whilst out and about. However, it's pretty easy to respond via email if necessary.

Review Source: Capterra

Response: HelpCrunch, HelpCrunch Corp.

April 2018

James, thanks so much for you warm feedback. We expect the Android app to be ready this week. Stay tuned!

LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Just Amazing

Pros

It's simple and clear. I've a lot options for changes and can add my logo. I like animation and sound efects

Cons

Branding under chat. It's really terrible and I like a designer don't like it but I understand why people use it.

Review Source: Capterra

Ryan from Cortex Networks

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Amazing software

Able to chat to my clients in real life and follow up emails through the live chat and engage with site visitors

Pros

I would highly recommend HelpCrunch their prices are very reasonable for new businesses. Their software includes everything you're looking for in a live chat. I was looking between Intercom and Crisp but HelpCrunch offers more features and a better designed admin panel which makes it a lot easier to get around the panel. Their customer service is awesome too with fast replies when you are stuck with an issue. 10/10 Definitely Recommended!!

Cons

* Easy to use and to control
* Affordable
* Great features

The list goes on as there is too many to list

Review Source: Capterra

Mike from CherryPie Studio

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Great software for Support and Feedback chats on website and in mobile app!

HelpCrunch allows you to integrate support chats in a few minutes to your website and mobile app. And you can customize it as you want.

Pros

I really like HelpCrunch! I spent less than 10 minutes to integrate and customize it. It's so customizable and looks really nice on our website. Also, there is a mobile app and we can always be online for our customers. Thanks!

Cons

I like everything! HelpCrunch has all features that we need and it works perfectly. I am really glad that we chose HelpCrunch.

Review Source: Capterra

Dion from NDWebSolutions

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Amazing Livechat SaaS

Pros

Amazingly fast and good support team & the overall live chat design. Great functionality like automated responses and the great customisable features. and a fantastic pricing compared to alternatives like Intercom, so no more Intercom for me!

Cons

I like everything about the HelpCrunch Livechat/Support product. I didn't find a thing that i don't like.

Review Source: Capterra

Emil from Ambassador Watches

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Very happy with Helpcrunch. Amazing functionality, great support and fair pricing.

Pros

Great functionality (follow-up emails, multiple agents, chat status etc). Very competitive pricing compared to other solutions on the market which makes Helpcrunch a nobrainer.

Cons

A way to pre-populate a proactive message with a visitors name (for example Order Successful, where we have the customers name).

Review Source: Capterra

Elena from SE Ranking

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Great tool for chats and emails

It's much easier for our users to contact us via live chat, and for us, it's great to see all the history of communication

Pros

Helpcrunch allows us to engage with our users both via chat and email. All the history of communication is gathered in one place, so it's easy to see all the info.

Cons

It would be great to see some kind of a knowledge base to let me quickly deal with all the features. Anyway, support team is always ready to help me.

Review Source: Capterra

Christian from Phynomia

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Great sofware, helps so much managing users

Pros

Quality of the software, its security and the customizations that are available. For example the Javascript APIs are really simple compared to other software of this kind. More, a feature I like so much is that you can set a Javascript event to fire a message to the user from an agent.
Great platform to manage best users and their needs.

Cons

Overall, I like pretty everything. I just have to say that maybe the interface that the agent uses to talk to users seems a bit too much "embedded", but is just what I think, it isn't a general critic.

Review Source: Capterra

Andrew from Xenon Cloud Inc

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Goodbye intercom

This software is truly amazing and the benefit you get from the cost alone is amazing we left intercom for this software.

Pros

Ease of use and functionality to expand the software. The software has a roadmap of expansion and I cannot wait for it to integrate with Zapier so we can automate more of our customer functions.

Review Source: Capterra

Yuliya from Strategies and beyond

Ease-of-use

Value for money

Customer support

Functionality

November 2017

A true 360-degree view of your communications with customers

Great live chat with a comprehensive functionality yet attractively priced.

Pros

It's an easy to use yet a powerful tool comparable to platforms like Intercom with competitive pricing and functionality.

Cons

Actually I think I like everything about this platform. I would suggest to keep working on the CRM and marketing automation part to offer even more options to the users.

Review Source: Capterra

Arthur from Aligned Code

Ease-of-use

Customer support

December 2015

Great platform to communicate with your customers with a personal touch

The tool is definitely way more than just a live chat. It has real-time CRM which allows you to connect with your users over web, push notifications or email. If you want to acquire, convert, grow and/or retain HelpCrunch is a good competitor of Intercome especially if you are in SMB segment.

Review Source: Capterra

Vadim from OCSICO

Ease-of-use

Customer support

December 2015

Powerful and good solution

This product is a bit more than just a live chat. It really solves a lot of problems and is very suitable for medium-sized companies. I recommend to everyone.

Review Source: Capterra

Neek from Presentain

Ease-of-use

Customer support

November 2015

Awesome tool for user engagement

A bit simpler version of Intercom, has almost all needed features and waaay cheaper. Definitely an awesome alternative for those who are tired of paying Intercom $500+ /mo for just a few thousand users in the database. Customer service is amazing too!

Review Source: Capterra

Displaying 1 - 15 of 15 reviews