HelpCrunch is a cloud-based customer communication platform combining live chat, in-app messenger, email marketing automation and a help desk in one solution. The solution is suitable for a variety of e-commerce and online-to-offline businesses.
Live chat works as a visitor engagement, lead acquisition and support tool. The feature enables companies to reply to customer queries instantly or later in the same thread, even after the customer has disconnected. An in-app messenger can be integrated with a website or application to engage with customers.
Email marketing automation enables users to send email follow-ups right from the chat, launch one-time emails or create event-triggered automated email sequences for onboarding or marketing campaigns. The help desk module can organize all customer communication, prioritize actions, distribute tasks and manage each customer case.
Pricing is tiered, based on the number of emails and two-way conversations per month.
Elena from SE Ranking
Employees number: 11-50 employees
It's much easier for our users to contact us via live chat, and for us, it's great to see all the history of communication
Helpcrunch allows us to engage with our users both via chat and email. All the history of communication is gathered in one place, so it's easy to see all the info.
It would be great to see some kind of a knowledge base to let me quickly deal with all the features. Anyway, support team is always ready to help me.
Christian from Phynomia
Great platform to manage best users and their needs.
Overall, I like pretty everything. I just have to say that maybe the interface that the agent uses to talk to users seems a bit too much "embedded", but is just what I think, it isn't a general critic.
Andrew from Xenon Cloud Inc
This software is truly amazing and the benefit you get from the cost alone is amazing we left intercom for this software.
Ease of use and functionality to expand the software. The software has a roadmap of expansion and I cannot wait for it to integrate with Zapier so we can automate more of our customer functions.
Yuliya from Strategies and beyond
Great live chat with a comprehensive functionality yet attractively priced.
It's an easy to use yet a powerful tool comparable to platforms like Intercom with competitive pricing and functionality.
Actually I think I like everything about this platform. I would suggest to keep working on the CRM and marketing automation part to offer even more options to the users.
Arthur from Aligned Code
The tool is definitely way more than just a live chat. It has real-time CRM which allows you to connect with your users over web, push notifications or email. If you want to acquire, convert, grow and/or retain HelpCrunch is a good competitor of Intercome especially if you are in SMB segment.
Vadim from OCSICO
This product is a bit more than just a live chat. It really solves a lot of problems and is very suitable for medium-sized companies.
I recommend to everyone.
Neek from Presentain
A bit simpler version of Intercom, has almost all needed features and waaay cheaper. Definitely an awesome alternative for those who are tired of paying Intercom $500+ /mo for just a few thousand users in the database. Customer service is amazing too!