Highly recommended, excellent support and easy to use
Value for Money
Better customer engagement and ongoing customer relationship improvement.
I first found the HelpCrunch site when searching for alternatives to Intercom and had a brief chat with a live chat agent. I then re-visited 2 days later and was able to continue the conversation exactly where we'd left off. Their support is outstanding.
The installation and setup of the software is impressively fast and very and easy to understand. I had it up and running on our site within 2 minutes. Their admin interface is easy to navigate too, I tested a chat message and it popped up instantly.
We now use HelpCrunch daily to better connect with our customers. It helps us to onboard, support and retain our users better.
It would be fantastic if an Android app was available so I could more easily talk to customers whilst out and about. However, it's pretty easy to respond via email if necessary.