HelpCrunch

HelpCrunch

4.78

(176)

What isHelpCrunch?

Price Starts from

$15.00 per month

HelpCrunch is best for:

Customer Relationship Management
Best For All Business Sizes
Supports Multiple Platforms

The top things reviewers say:

Great value for money
Great ease of use
Great functionality
FrontRunner 2020
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their customers. HelpCrunch is suitable for SaaS, e-commerce and any other type of online business. Live chat works as a visitor engagement, lead acquisition and support tool. The feature enables companies to reply to customer q...

read more
All-in-one customer communication platform
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How much doesHelpCrunch cost?

Price starts from $15.00 per month

Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.

Free trial: available

Free version: unavailable

What training doesHelpCrunch offer?

HelpCrunch offers the following training options:
  • Live Online
  • Documentation
HelpCrunch does not offer:
  • In Person
  • Webinars
  • Videos

What features doesHelpCrunch offer?

Top HelpCrunch features and user ratings for each are:

Mobile Access

4.3

(6)
Interaction Tracking

4.6

(10)
Ticket Management

4.4

(14)
Knowledge Base Management

4.7

(13)
Self Service Portal

4.3

(6)
Document Storage

5.0

(4)
Workflow Configuration

4.2

(4)
Workflow Management

4.5

(4)
Content Management
Customizable Branding
Full Text Search
Real-time Consumer-facing Chat
Social Media Integration
Text Editing

What support doesHelpCrunch offer?

HelpCrunch offers the following support options:
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Chat
HelpCrunch does not offer:
  • Phone Support
  • 24/7 (Live Rep)

What deployment options doesHelpCrunch offer?

HelpCrunch offers the following deployment options:

Cloud, SaaS, Web-Based
iPhone (Mobile)
Android (Mobile)
iPad (Mobile)

HelpCrunch does not offer:

Windows (Desktop)
Chromebook (Desktop)
Mac (Desktop)
Linux (Desktop)
Windows (On-Premise)
Linux (On-Premise)

HelpCrunch Reviews

Overall Rating

4.78

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for HelpCrunch

1 - 5 of 176 Reviews

User Profile

Lana

Verified reviewer

11-50 employees

Internet

Less than 12 months

Review Source: Capterra

Reviewed August 2019

The software that really helps

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

PROS

HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

CONS

There is nothing I can list here :) Like... really nothing :)

Reason for choosing HelpCrunch

The features, attractive design, functionality, price, online support have won in comparison with our previous platform (Drift) and a few that we were considering.

Vendor Response

Lana, you made our team's day. Thanks for all the love! We're super glad to have you and supporthunt team as our loyal customers.

Replied September 2019

Thomas

2-10 employees

Internet

Less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed January 2020

Excellent value-for-money Software for our SaaS business

OVERALL RATING

5.0

EASE OF USE

4.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out. Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS). We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers. Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center) I look forward for further developments of the solution in 2020 !

PROS

- Complete suite for emailing and chat - Simple enough, yet highly customizable - Very reactive customer support teams

CONS

- No Drip email marketing implemented (well, not yet as of 12/2019)

Reasons for switching to HelpCrunch

Customerly did not work properly, and there was no answer for 2 weeks to our questions.

Vendor Response

Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us. Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers. If any questions, we're always there to assist you.

Replied January 2020

Anonymous

10,000+ employees

Less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed August 2022

Nice pricing options and supports migration from previous tool

OVERALL RATING

4.0

EASE OF USE

5.0

FUNCTIONALITY

4.0

PROS

It has lot of things bundled(like knowledge base, chat bot, email marketing, etc.) in it with awesome pricing options. Their chat widget is highly customizable to have a consistent look and feel with my website.

CONS

No such major cons, it is a nice tool. Only thing which they can improve is their basic price option. The basic variant should have some more features.

Andrew

2-10 employees

Computer Software

Less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed July 2020

Web software ok. Mobile app non-functional. Service non-existent

OVERALL RATING

2.0

EASE OF USE

2.0

CUSTOMER SUPPORT

1.0

FUNCTIONALITY

3.0

Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.

PROS

It was reasonably easy to install, although took a while to configure.

CONS

Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.

Vendor Response

Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them. We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features. We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!

Replied July 2020

User Profile

Bhushan

Verified reviewer

11-50 employees

Information Technology and Services

Less than 6 months

Review Source: Capterra

Reviewed August 2019

Sales Acquisition and Retention With HelpCrunch

OVERALL RATING

4.0

EASE OF USE

5.0

VALUE FOR MONEY

4.0

CUSTOMER SUPPORT

4.0

FUNCTIONALITY

5.0

Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%. Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales.

PROS

Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.

CONS

I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.

Reason for choosing HelpCrunch

Main reason of choosing helpcrunch over intercom is pricing as helpcrunch gives same features like intercom for the best price and affordable.

Vendor Response

Hi Bhushan! Thanks a lot for sharing your experience with HelpCrunch. Seeing those conversion, sales and retention metrics improve is what it's all about. As to the widget customization, we've looked at dozens of other live chat solution and couldn't find a more customizable chat widgets. On HelpCrunch you can change widget size, colors, and there are many other customization options to play with. Nevertheless, we're constantly adding new exciting tweaks and features to the live chat. Feel free to reach out to our team to share your suggestions. Cheers!

Replied September 2019