--- title: "HelpCrunch Software Reviews, Demo & Pricing - 2026" description: "Review of HelpCrunch Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/helpcrunch-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / HelpCrunch Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/helpcrunch-profile/alternatives/) # HelpCrunch Review From $15-$25/month Free trial 3 plans Wondering if HelpCrunch is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview HelpCrunch 4.8 [(195)](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/) Pricing Starting at $15.00 per user per month ### About HelpCrunch HelpCrunch is a customer communication platform built for web and mobile businesses, including SaaS companies, e-commerce stores, and digital agencies of all sizes. The software is cloud-based, so no installation is required. Core features include live chat, email marketing, a shared inbox, a knowledge base, and automated messaging. Live chat lets support teams respond to visitors in real time, while automated messages can be triggered based on user behavior to guide customers through onboarding or re-engage inactive users. The shared inbox consolidates conversations from chat, email, and social channels into one place, reducing the chance of missed messages. HelpCrunch also includes a built-in knowledge base tool, allowing teams to publish self-service help articles and reduce repetitive support requests. Support for HelpCrunch users is available via email, live chat, and an online knowledge base with documentation and guides. Do you work for HelpCrunch? [Manage this product listing](https://www.g2.com/products/helpcrunch/claim_requests/new?auto=true) Wondering if HelpCrunch is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## HelpCrunch User Interface ## Popular HelpCrunch Alternatives Main Product HelpCrunch 4.8 [(195)](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.74Value for money - 4.78Customer support - 4.58Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24219)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1728)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1789)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4094)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## HelpCrunch Pricing and Plans Starting price: $15.00 per month Free Trial Free Version Basic $15.00 per user, per month Plan includes: - 1 Widget - 3 Auto Messages (Chat and Email) - 3 Popups - Basic Automation - Full Customization - Helpcrunch Branding and Live Chat Support - Help Desk - Knowledge Base Pro $25.00 per user, per month Plan includes: - 5 Widgets - Advanced Automation - Advanced Customization - Help Desk - Knowledge Base - No Helpcrunch Branding and High Priority Live Chat Support - Unlimited Auto Messages - Unlimited Popups Enterprise Pricing available upon request Plan includes: - Everything in Pro - Team Member Is Anyone Registered With Your Team on Helpcrunch - Unlimited Emails and Personal Onboarding Assistance - Unlimited Team Members - Unlimited Widgets Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## HelpCrunch Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of HelpCrunch Access Controls/Permissions AI Copilot Alerts/Escalation Alerts/Notifications API Automated Routing Call Center Management Catalog Management Chatbot Collaboration Tools Communication Management Contact Database Contact Management Content Management Customer Communication Customer Database Customer History Customer Segmentation Customer Service Analytics Customizable Branding Customizable Fields Customizable Forms Dashboard Data Import/Export Decision Support Document Storage Email Alerts Email Management Email Templates Event Triggered Actions Feedback Management For Startups Full Text Search Geotargeting Help Desk Management Interaction Tracking IT Asset Management Knowledge Base Management Knowledge Management Lead Management Live Chat Macros/Templated Responses Mobile App Monitoring Multi-Language Offline Form Performance Metrics Prioritization Proactive Chat Queue Management Real-Time Chat Real-time Consumer-facing Chat Real-Time Monitoring Reporting/Analytics Reporting & Statistics Search Search/Filter Self Service Portal Service Level Agreement (SLA) Management Social Media Integration Support Ticket Tracking Surveys & Feedback Tagging Template Management Templates Text Editing Ticket Management Widgets Workflow Management ## HelpCrunch Integrations n8n embed Integration rated undefined from -1 review ## HelpCrunch User Reviews ## HelpCrunch customer ratings - Overall rating: 4.8/5 - Total reviews: 195 ### Rating distribution - 5 stars: 157 reviews (81%) - 4 stars: 35 reviews (18%) - 3 stars: 2 reviews (1%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.7/5 - Customer support: 4.8/5 - Functionality: 4.6/5 --- ### The only chat which can solve all our needs so far - Overall rating: 5/5 - Reviewer: Anastasiia S. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered As an agency, we don't have high volume of support requests, so our main criteria for software were additional functionality for upselling using chat on the website. HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - online chat that combines our support requests from the email inbox, messengers, and website; - ability to tag the prospects automatically and assign chats to specific agents by rules; - marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system. #### Cons That we need to pay extra for AI Editor. --- ### Way to improve HelpCrunch - Overall rating: 4/5 - Reviewer: Alex S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it is good based on the functionality it currently has. But there is always ways for improvement, right? #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript. #### Cons - The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent. - The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc" - The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on. #### Reasons for choosing HelpCrunch Primarily - because of your support on mobile platforms and based on feedback we received from our sales team. #### Vendor response Hey Alex! Thanks for the detailed review. Glad you found most of the functionality in HelpCrunch helpful and easy to use. Of course, there's always room for improvements - and that's what out team is always after. Wanted to address a few things you've pointed out: - Currently there is only the browser version of the product available, but we're looking to develop desktop versions (for Mac and Windows) at some point, perhaps next year. - You can utilize Saved responses feature to instantly insert templated messages in the conversation. Just type in '#' when entering a new message and you'll see the list of all saved responses which you can insert and modify at any time. This way you can create a greeting or a pricing-related message with a link to your pricing page. Hope that helps. If you have any other suggestions or questions, don't hesitate to reach our support team via chat! Replied September 2019 --- ### Web software ok. Mobile app non-functional. Service non-existent - Overall rating: 2/5 - Reviewer: Andrew R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It was reasonably easy to install, although took a while to configure. #### Cons Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers. #### Vendor response Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them. We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features. We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care! Replied July 2020 --- ### Itegrated cost effective solution very suitable for SMB - Overall rating: 5/5 - Reviewer: Petr P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Great integrated solution suitable for SMB, easy to deploy and manage, no complicated ticketing system and features uselfull only for enterprices. Knowledge base and chat integrated in one solution. KB default design is modern and nice, not necessary to customize too much (compared to Freshdesk for example). Full KB/chat customization is included (Freshdesk will ask you additional up to 40 USD). #### Cons Support can be faster. In „rush days“ you may wait a few hours for response, but then you’ll get professional answers that help you solve your problem. #### Reasons for choosing HelpCrunch Met all requested features. Affordable price. Best quality / price ratio. #### Reasons for switching to HelpCrunch HubSpot Knowledge base is available from Professional license, too expensive (>350 USD). Help Scout have issues with chat availabilty in SPA (need page refresh). Freshdesk and Freshchat are overcomplicated, for full KB customization you need to pay +40 USD (default KB design is ugly old style, full customization is necessary) --- ### Excellent value-for-money Software for our SaaS business - Overall rating: 5/5 - Reviewer: Thomas B. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out. Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS). We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers. Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center) I look forward for further developments of the solution in 2020 ! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Complete suite for emailing and chat - Simple enough, yet highly customizable - Very reactive customer support teams #### Cons - No Drip email marketing implemented (well, not yet as of 12/2019) #### Reasons for switching to HelpCrunch Customerly did not work properly, and there was no answer for 2 weeks to our questions. #### Vendor response Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us. Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers. If any questions, we're always there to assist you. Replied January 2020 --- ### Has promise - Overall rating: 4/5 - Reviewer: Rodney M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Support wasn’t great for a support software company. Very Slow software, they need to invest in a CDN of something. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Price is the best feature of this software. Overall the software has promise but isn’t quite ready for prime time. They are trying to Copy intercom so if you would like someone similar to intercom this software could suit. #### Cons Support was ok to poor and they are over charging for importing data into the system (quoted me $300+). Their iOS app isn’t the best, does not refresh correctly and isn’t that user friendly compared to intercom. The part that annoyed me was the speed of the system in Sydney Australia. 6 secs to load images on their site (confirmed with speed test sites too). Just too slow and support the fact they are not quite ready for prime time. Maybe another year they will be #### Reasons for switching to HelpCrunch Pricing. Intercom just charge for everything. --- ### Excellent chat software for your Wordpress site! - Overall rating: 5/5 - Reviewer: Peter J. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Helpcrunch is very easy to setup and configure. They offer a very low cost (free) entry level so you can evaluate as long as you want. Helpcrunch has very low impact on the site performance, which is very important to me. Helpcrunch has an app on tablets and mobile phones which is extremely responsive. I hardly ever miss a chat because the app is so fast. #### Cons I can not think of anything I don’t like about the software. It is technically ok, and the developers are not harassing me with commercial mails like many other do. It is friendly software, made by friendly people. #### Reasons for choosing HelpCrunch Because Helpcrunch was free for me. When they offered a lifelong fee I knew I could easily continue without paying a dime. However, Helpcrunch is so helpful to my site that I decided to pay for the one-off fee. They have deserved it! #### Reasons for switching to HelpCrunch I have only few visitors on my website, so having a solution with a relatively high subscription fee is not feasible for me. #### Vendor response Appreciate the kind words, Peter! Replied August 2019 --- ### Very good software that drives customer interaction - Overall rating: 5/5 - Reviewer: BJ J. - Verified reviewer: Yes - Industry: Newspapers - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very pleased. Nice people, good software and good value for money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love HelpCrunch. I have tried literally 50 programs out of the 200 or so that are out there. HelpCrunch was my choice after a long search, and I am so glad I did. The ease of use is extraordinary, and I am thrilled with the help I have received. I am a news editor so trying to actually launch a new software program is often hard as I found out doing free trials on other programs, but I was able to set up HelpCrunch in two hours one evening. It was a great use of time, because now I am finally seeing results when other software would draw crickets. So I would suggest HelpCrunch to anyone serious about communication. #### Cons I would like to see Facebook Messenger integration which I know will be coming soon, but I would like it now. #### Reasons for choosing HelpCrunch I liked the integration of a help desk with the news. #### Reasons for switching to HelpCrunch I found it to be a little more difficult to use and very expensive. #### Vendor response Thanks so much for the detailed review, BJ! We're looking to improve our user onboarding soon so it takes even less time to completely set up your account. And yes, facebook messenger integration is coming soon. Stay tuned! Appreciate your business. Replied August 2019 --- ### Excellent Tool For Your Customers - Overall rating: 5/5 - Reviewer: Juan B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I honestly stayed because of the awesome customer service that I received before I was a customer, and after. If your customer service would have been subpar, I would have stayed with the product I used before. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My customers can reach me with any questions they have about something I offer, or something in general on my website. Like the instant message I get on the app, and the ability reply to customers, even when they have left the site. #### Cons The only thing I don't like about the software is the fact that we can't change the suhdomain. I have my widget on multiple sites, but can't change the suhdomain. #### Reasons for choosing HelpCrunch The quick and responsive customer service. #### Reasons for switching to HelpCrunch Was offered a lifetime deal with Help Crunch and the customer service was top notch. #### Vendor response Hi Juan! Thanks for your review. Glad that you're now able to easily chat with your customers in real-time and reach them even after they leave your website. Your feature request regarding subdomains is well taken. We should start working on this soon. Cheers! Replied August 2019 --- ### HC runs our business! - Overall rating: 5/5 - Reviewer: John L. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tribute is a business that directly interfaces with customers every single day on a very detailed level. HC helps us manage, organize and effectively communicate with every customer on time. #### Cons The UI has been improving over time which is great! A slightly more modern feel would be awesome. Functionality is much more important to us though #### Reasons for switching to HelpCrunch Intercom was insanely expensive and didn’t have the best functionality we needed #### Vendor response We're very glad to have Tribute team with us, John! Thanks for the kind words. We expect to roll out a small UI update to make the chat look even more modern already this month. Cheers! Replied August 2019 --- Showing 1 - 10 of 195 Reviews [See All Reviews](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/) ## HelpCrunch Popular Comparisons [Slack vs HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/vs/slack/)[LiveChat vs HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/vs/livechat/)[LiveAgent vs HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/vs/liveagent/) [Compare All Alternatives](https://www.softwareadvice.com/crm/helpcrunch-profile/alternatives/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24219) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16474) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4491) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4094) Recently recommended **0** times Stuck Between Options? Our experts can help you compare HelpCrunch with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice