HelpCrunch Software


13 reviews(5.0/5)
13 reviews(5.0/5)

HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their customers. HelpCrunch is suitable for SaaS, e-commerce and any other type of online business.

Live chat works as a visitor engagement, lead acquisition and support tool. The feature enables companies to reply to customer queries instantly or later in the same thread, even after the customer has disconnected. An in-app messenger can be integrated with a website or application to engage with customers.

Email marketing automation enables users to send email follow-ups right from the chat, launch one-time emails or create event-triggered automated email sequences for onboarding or marketing campaigns.

The help desk module can organize all customer communication, prioritize actions, distribute tasks and manage each customer case.

Pricing is tiered, based on the number of agents and emails.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

13 Reviews of HelpCrunch

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  • James from Scrumi

    Number of employees: 2-10 employees

    April 2018

    Highly recommended, excellent support and easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Better customer engagement and ongoing customer relationship improvement.

    Pros

    I first found the HelpCrunch site when searching for alternatives to Intercom and had a brief chat with a live chat agent. I then re-visited 2 days later and was able to continue the conversation exactly where we'd left off. Their support is outstanding.

    The installation and setup of the software is impressively fast and very and easy to understand. I had it up and running on our site within 2 minutes. Their admin interface is easy to navigate too, I tested a chat message and it popped up instantly.

    We now use HelpCrunch daily to better connect with our customers. It helps us to onboard, support and retain our users better.

    Cons

    It would be fantastic if an Android app was available so I could more easily talk to customers whilst out and about. However, it's pretty easy to respond via email if necessary.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: HelpCrunch, HelpCrunch Corp.

    April 2018

    James, thanks so much for you warm feedback. We expect the Android app to be ready this week. Stay tuned!

  • Verified Reviewer

    April 2018

    Just Amazing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's simple and clear. I've a lot options for changes and can add my logo. I like animation and sound efects

    Cons

    Branding under chat. It's really terrible and I like a designer don't like it but I understand why people use it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ryan from Cortex Networks

    Number of employees: 2-10 employees

    April 2018

    Amazing software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Able to chat to my clients in real life and follow up emails through the live chat and engage with site visitors

    Pros

    I would highly recommend HelpCrunch their prices are very reasonable for new businesses. Their software includes everything you're looking for in a live chat. I was looking between Intercom and Crisp but HelpCrunch offers more features and a better designed admin panel which makes it a lot easier to get around the panel. Their customer service is awesome too with fast replies when you are stuck with an issue. 10/10 Definitely Recommended!!

    Cons

    * Easy to use and to control
    * Affordable
    * Great features

    The list goes on as there is too many to list

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mike from CherryPie Studio

    Number of employees: 11-50 employees

    April 2018

    Great software for Support and Feedback chats on website and in mobile app!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    HelpCrunch allows you to integrate support chats in a few minutes to your website and mobile app. And you can customize it as you want.

    Pros

    I really like HelpCrunch! I spent less than 10 minutes to integrate and customize it. It's so customizable and looks really nice on our website. Also, there is a mobile app and we can always be online for our customers. Thanks!

    Cons

    I like everything! HelpCrunch has all features that we need and it works perfectly. I am really glad that we chose HelpCrunch.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Dion from NDWebSolutions

    March 2018

    Amazing Livechat SaaS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Amazingly fast and good support team & the overall live chat design. Great functionality like automated responses and the great customisable features. and a fantastic pricing compared to alternatives like Intercom, so no more Intercom for me!

    Cons

    I like everything about the HelpCrunch Livechat/Support product. I didn't find a thing that i don't like.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Emil from Ambassador Watches

    March 2018

    Very happy with Helpcrunch. Amazing functionality, great support and fair pricing.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great functionality (follow-up emails, multiple agents, chat status etc). Very competitive pricing compared to other solutions on the market which makes Helpcrunch a nobrainer.

    Cons

    A way to pre-populate a proactive message with a visitors name (for example Order Successful, where we have the customers name).

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Elena from SE Ranking

    Number of employees: 11-50 employees

    February 2018

    Great tool for chats and emails

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's much easier for our users to contact us via live chat, and for us, it's great to see all the history of communication

    Pros

    Helpcrunch allows us to engage with our users both via chat and email. All the history of communication is gathered in one place, so it's easy to see all the info.

    Cons

    It would be great to see some kind of a knowledge base to let me quickly deal with all the features. Anyway, support team is always ready to help me.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Christian from Phynomia

    February 2018

    Great sofware, helps so much managing users

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Quality of the software, its security and the customizations that are available. For example the Javascript APIs are really simple compared to other software of this kind. More, a feature I like so much is that you can set a Javascript event to fire a message to the user from an agent.
    Great platform to manage best users and their needs.

    Cons

    Overall, I like pretty everything. I just have to say that maybe the interface that the agent uses to talk to users seems a bit too much "embedded", but is just what I think, it isn't a general critic.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Andrew from Xenon Cloud Inc

    January 2018

    Goodbye intercom

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software is truly amazing and the benefit you get from the cost alone is amazing we left intercom for this software.

    Pros

    Ease of use and functionality to expand the software. The software has a roadmap of expansion and I cannot wait for it to integrate with Zapier so we can automate more of our customer functions.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Yuliya from Strategies and beyond

    November 2017

    A true 360-degree view of your communications with customers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great live chat with a comprehensive functionality yet attractively priced.

    Pros

    It's an easy to use yet a powerful tool comparable to platforms like Intercom with competitive pricing and functionality.

    Cons

    Actually I think I like everything about this platform. I would suggest to keep working on the CRM and marketing automation part to offer even more options to the users.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Arthur from Aligned Code

    December 2015

    Great platform to communicate with your customers with a personal touch

    Ease-of-use
    Quality
    Support

    The tool is definitely way more than just a live chat. It has real-time CRM which allows you to connect with your users over web, push notifications or email. If you want to acquire, convert, grow and/or retain HelpCrunch is a good competitor of Intercome especially if you are in SMB segment.

    Review Source: Capterra
  • Vadim from OCSICO

    December 2015

    Powerful and good solution

    Ease-of-use
    Quality
    Support

    This product is a bit more than just a live chat. It really solves a lot of problems and is very suitable for medium-sized companies. I recommend to everyone.

    Review Source: Capterra
  • Neek from Presentain

    November 2015

    Awesome tool for user engagement

    Ease-of-use
    Quality
    Support

    A bit simpler version of Intercom, has almost all needed features and waaay cheaper. Definitely an awesome alternative for those who are tired of paying Intercom $500+ /mo for just a few thousand users in the database. Customer service is amazing too!

    Review Source: Capterra
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