HelpCrunch Software


 

HelpCrunch is a cloud-based customer communication platform combining live chat, in-app messenger, email marketing automation and a help desk in one solution. The solution is suitable for a variety of e-commerce and online-to-offline businesses.

Live chat works as a visitor engagement, lead acquisition and support tool. The feature enables companies to reply to customer queries instantly or later in the same thread, even after the customer has disconnected. An in-app messenger can be integrated with a website or application to engage with customers.

Email marketing automation enables users to send email follow-ups right from the chat, launch one-time emails or create event-triggered automated email sequences for onboarding or marketing campaigns. The help desk module can organize all customer communication, prioritize actions, distribute tasks and manage each customer case.

Pricing is tiered, based on the number of emails and two-way conversations per month.

 

HelpCrunch - Live chat in progress
 
  • HelpCrunch - Live chat in progress
    Live chat in progress
  • HelpCrunch - Chat logs
    Chat logs
  • HelpCrunch - Automated marketing messages
    Automated marketing messages
  • HelpCrunch - Team members list
    Team members list
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

4 Reviews of HelpCrunch

Showing 1-4 of 4

 

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Yuliya from Strategies and beyond

November 2017

November 2017

A true 360-degree view of your communications with customers

Ease-of-use

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Great live chat with a comprehensive functionality yet attractively priced.

Pros

It's an easy to use yet a powerful tool comparable to platforms like Intercom with competitive pricing and functionality.

Cons

Actually I think I like everything about this platform. I would suggest to keep working on the CRM and marketing automation part to offer even more options to the users.

Review Source: Capterra
 

Arthur from Aligned Code

December 2015

December 2015

Great platform to communicate with your customers with a personal touch

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The tool is definitely way more than just a live chat. It has real-time CRM which allows you to connect with your users over web, push notifications or email. If you want to acquire, convert, grow and/or retain HelpCrunch is a good competitor of Intercome especially if you are in SMB segment.

Review Source: Capterra
 

Vadim from OCSICO

December 2015

December 2015

Powerful and good solution

Ease-of-use

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This product is a bit more than just a live chat. It really solves a lot of problems and is very suitable for medium-sized companies.
I recommend to everyone.

Review Source: Capterra
 

Neek from Presentain

November 2015

November 2015

Awesome tool for user engagement

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

A bit simpler version of Intercom, has almost all needed features and waaay cheaper. Definitely an awesome alternative for those who are tired of paying Intercom $500+ /mo for just a few thousand users in the database. Customer service is amazing too!

Review Source: Capterra