HelpCrunch vs LeadMaster
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
3.9 / 5
Value for Money
4.7 / 5
4.1 / 5
Customer Support
4.8 / 5
4.2 / 5
Functionality
4.6 / 5
3.9 / 5
Last Review Written
September 9, 2024
October 26, 2022
Pros/Cons
Pros
- HelpCrunch was my choice after a long search, and I am so glad I did. The ease of use is extraordinary, and I am thrilled with the help I have received.
- The integration is easy, the features are complete for a wide range of uses, and - what i appreciate the most - the support team is amazing: quick, responsive and totally helpful.
- Good solid connections with customers. Feel comfortable to know they have received some information.
Cons
- I can't think of anything that I dislike at this time.
- Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app.
- I have a really hard time staying logged in when I'm on a desktop and a laptop. It requires to log in anew constantly.
Pros
- The ability to now expand on the simplicity of the product that we began with, will open up even more opportunities for our sales people.
- We are very excited and pleased with our decision to move to LeadMaster and look forward to a long term successful relationship.
- When we have a question, the answers are provided immediately. It is a great tool and a great service.
Cons
- Likewise, if these things are not addressed prior to setup, you can end up with a mess of useless data and reports.
- If your data is a mess, they can only do so much to organize it for you.
- We have tried using if for a few years now for about 1% of our staff. The main problem with it is if you change one thing, the system does not update the other parts of the program.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2022
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
