360Learning vs SolarWinds Service Desk

360Learning has 162 reviews and a rating of 4.65 / 5 vs SolarWinds Service Desk which has 516 reviews and a rating of 4.59 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.65 / 5 (162)

4.59 / 5 (516)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

June 30, 2021

May 28, 2021

Pros/Cons

  • Pros

  • Very easy to use, cool aspect for the user. Professionnal. Quick help wehnelt needed

  • Easy to create the tool / easy to use it The support always answer so quickly

  • Cons

  • There are a couple areas where I wish the platform was more intuitive. There seem to be a couple bugs occasionally with the Program Sessions but the new Paths feature is solving those.

  • It could be great to implement more varied tools to build courses, but the ones already implemented are very good.

  • Pros

  • I like the ease of use and how quickly we were up and running with Samanage. The implementation was virtually painless and went very quickly.

  • I love the ease-of-use. Samanage is extremely easy to set up and maintain. It's truly a simple product with beefy capabilities.

  • Cons

  • The agent for inventory management had some weird numbering issues, but other than that, i have nothing bad to say about the software.

  • The product look, is a bit out-dated, doesn't really display well on our high-res monitors, but other than that I haven't found any cons as of right now.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

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FrontRunners

2021

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Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos