Samanage Software


 

Samanage is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. Samanage offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support.

Samanage is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser.

Samanage integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue.

 

Samanage - Reporting dashboard
 
  • Samanage - Reporting dashboard
    Reporting dashboard
  • Samanage - Incident manager
    Incident manager
  • Samanage - Service desk
    Service desk
  • Samanage - Asset manager
    Asset manager
  • Samanage - Service catalog
    Service catalog
  • Samanage - Risks tab
    Risks tab
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

429 Reviews of Samanage

 

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Software Advice Reviews (70)
More Reviews (359)

Showing 1-20 of 70

David from NGC Group Inc.
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

#1 Help Desk Ticketing Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

After a year-long search with many trials, I finally found the one ticketing system that does what I need it to do at a price that doesn't kill my budget.

Cons

Reporting could be a little better. I'd like to be able top customize the data. Also would like to see an a la carte purchase model where we can buy features we could use without upgrading to a whole other level.

Review Source
 
 

Sachin from Wayfair
Specialty: Software / IT
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

A little better is expected off of them.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Support people are pretty helpful and reply at earliest if you have any questions and the features are working as promised, hence so far so good.

Cons

The reports can be better rather than just a CSV output, plus we don't even use a Ticketing system, so that option should be disabled on our app.

Review Source
 
 

Jean-Louis from Marin Ventures Inc
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Enterprise Quality at a reasonable implementation cost.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great ITSM alternative to the big guys, with all the same features, without the price tag. They offer a full feature trial and will help you with a PoC. Great value, positive ROI and superior TOC. Have a look at this one!

Pros

This tool is a hidden gem. Compared to it's peers in the ITSM space, SAmanage has all the features you would expect from an Enterprise ITSM without the Enterprise price tag. It's cloud based SAAS model saves you from the hassles of onprem setups, and if you are global it just works for all your users. The feature set is rich, I recommend you do a Proof of Concept (POC) with them to gain an appreciation of everything the product gives you. The on-boarding process was very well orchestrated, they guide your team through the whole implementation via a Trello board. Everything is spelled out for you, there is little risk here. Truly an Enterprise Grade Product at a reasonable SMB Total Cost of Ownership (or Subscription-ship). Worth having a look.

Cons

The product does not hit the radar in terms of "Known" go to ITSMs. So this left us to do more research and vetting with their existing clients. Also, because they are lean on price, they do not spend a lot of time "Wining and Dinning" you, and this gave us the false impression of the organization being small. They are not small as we found out in the implementation phase. They are a true SAAS so they don't have travelling sales people with territory in the traditional sense, again it gave us the wrong impression of their sophistication. Some of the features compared to the expensive ITSM packages are not as robust, but for the prices difference we can accept those as is. They meet our needs as is. I do recommend you do a PoC with them to gain a full appreciation for what they do offer and where some of their simplicity map-out for your needs.

Review Source
 
 

Vijay from Infobahn Softworld
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Best asset management and benchmarking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The Asset management portion functions smoothly and the utility was easy to push out via GPO. The Workflow engine is great too.

Cons

Would like to see reporting around purchasing. I personally can suggest more portal customization and ability to customize messages.

Review Source
 
 

Savvy from Infobahn Softworld Inc
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Its Asset Management feature is just great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The service catalogue is a feature I have been learning about and I am hoping to get it used more widely across the company.

Cons

Would like to see reporting around purchasing. In general needs the ability to pull reports/audit equipment that was purchased and what is currently in use, surplus, etc.

Review Source
 
 

George from Infobahn Softworld
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Fastest Path To Service Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We are really impressed to with the ability to tie incidents to problems and changes. Great management and analysis of all support tickets raised.

Cons

We've not been able to take advantage of the process features within the service catalog. There's always some glitch that keeps us from getting an advertised benefit

Review Source
 
 

Maddy from Infobahn Softworld
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Great for building a helpdesk from scratch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is currently only being used by the information technology department to serve the technical side of the business. It helps us keep track of all requests and stay on top of them until the issue is solved.

Cons

The purchase ordering function could stand to be more customisable to business needs. Notifications should be expanded to be customisable in all areas where notifications are utilized.

Review Source
 
 

Manmeet from Accenture
Specialty: Software / IT
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2017

December 2017

samanage review!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customizable and clutter free helpdesk Customizable Reports Outstanding Support Supportive Community

Review Source
 
 

Chris from DCA
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Very User Friendly and Intuitive Asset Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very user friendly, very intuitive, lots of useful features, useful organization features for assets, excellent customer service

Cons

The custom fields are a bit limited, the reports are a bit limited, it doesn't work as well with our invoices and PO's as we'd hoped.

Review Source
 
 

Parteek Singh from Hutchin Hill Capital
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Great Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Can be given a try

Pros

Flexible ticket structure and work flows, allowing for catered processes and form-based data-gathering, to obtain the right information from requestors on the first try.
The user interface is simple as easy to navigate.

Cons

You cannot edit a tickets information once it has been created. With complex approval processes, the workflow can be difficult to manage when changes are
I dislike The language that is required to perform a search in the search bar and I find the logic behind the filters to be a little tricky.

Review Source
 
 

Maria from Epsilon
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Tool is very easy to use & navigate . Took very less time to understand right from the start

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is intuitive, simple display easy of use and general flow. I also found it fast and easy to configure. The support chat functionality in the tool is the best implementation of a chat tool I have seen in any product.

Cons

Portal does not have an Alert messaging and limited workflow tools within the app. Some additional workflow customization features would be helpful.

Review Source
 
 

harmandeep singh from New York University
Specialty: Education
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2017

November 2017

samanage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ability to manage issues in a way that can be tracked.
Easy to implement, built in portal, and asset tracking
Pushing the agents to the desktops was easy and logical. The QR codes are a bonus.

Cons

The apparent issues setting up permissions.
Portal does not have an Alert messaging and limited workflow tools within the app.

Review Source
 
 

Jason from CACOST
Specialty: Non-Profit
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Buy something else worth your ROI

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of Use, that is about all....

Cons

For what you pay for even coming from a nonprofit perspective you can purchase other superior solutions on the market. Shop around first before diving into this.

Review Source
 
 

patrick from redefined technologies
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Help Desk Needs No Help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'd recommend the program, AND the user manual and prepare to do alot of reading!

Pros

The program itself is user friendly and very in depth. Those two traits aren't something you come across very often in the same program..

Cons

The support side of this program though could use a better help desk itself.... While attempting to talk to customer support for help with a few of its integrated functions, they seemed lacking and not overly helpful

Review Source
 
 

Patricia from ACHC
Specialty: Food / Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Review as a Requestor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have only needed to use this a few times as part of our work order system. I have found it hard to navigate at times.....although I have to admit I am probably not the most tech savvy. With that said, you might consider making some things more "user friendly".

Pros

I like the flow of the work order process.

Cons

I do not find all of it particularly intuitive.

 
 

Margaret from ACHC
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

We love Samanage!

Ease-of-use

Functionality

Product Quality

Customer Support

Samanage is the perfect software for group communication! We use the "Incidents" feature the most as a way to request and track marketing work orders. Samanage allows for internal users to see all open work orders, as well as comment with feedback. It provides a great timeline/record for marketing tasks, as well as an archive for completed documents and projects. We

Pros

User-friendly; customer satisfaction data; clean layout & design; easy report exporting; incident filtering

Advice to Others

Get it!

 
 

Anthony from ACHC, inc
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

This software is fairly easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This program is easy to use. As a work order requester, I do not want to spend time to read the direction. It has everything I need. The interface is very intuitive that I do not have to read helps to understand what I need to do.

 
 

Barb from ACHC
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Samange Efficiency

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The software provides an efficient way to manage work orders.

Pros

Efficient and easy to navigate

Cons

Once an email account is created, it should store those email addresses so that you do not have to keep typing them in

 
 

Jasom from ACHC
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Great project management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a contract designer, I am not in the office. My boss can easily assign tasks to me and give me all the content, deadlines and details I need in order to fulfill a design request. My boss is able to view the progress of the request without having to be directly involved by looking at the comment trail and proofs that I upload. I can easily communicate to the job requestor and stay on track. I wish more companies I work for had a job tracking software like this.

Pros

able to directly communicate to the job requestor, able to reply to responses via email, tracking, file upload, set deadlines and meet timeframes

Cons

changing categories, not able to change the order (from left to right) of the columns on the service desk

Advice to Others

This software is great

 
 

Rebecca from ACHC
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Good for Work Order Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We do not utilize the software like most. We use it for our company to submit design work orders. It let's us easily manage our work load and keep everyone up-to-date on the status of their work orders. I'm able to easily make reports and set approvals and requirements for the requestor so we are able to get all of the information we need. Our requestors love they can reply to the email to leave comments. The only minor complaint I have is customization - like not being able to change the word "Incidents." Overall, I love that we switched to Samanage and love the customer service.

Pros

Ease of use
Customer Support
Training Videos
+ Project Management
Visibility to Users of Work Load

Cons

Customization of fields

 
 
 
Showing 1-20 of 359


May 2018

May 2018

Easy ticket manage, saves time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love that users can submit tickets mobile without having to contact helpdesk directly. Allows us to troubleshoot problems without delay

Cons

Integration with other software would be helpful, focuses on making the job easier for support desk workers

Review Source: Capterra
 

Craig from CCI Systems

May 2018

May 2018

It's been okay but could be better.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is fairly easy to use.

Pros

I like that it's pretty easy to use and the features seem to work as advertised. Also they were very helpful with answering questions I had when importing devices.

Cons

They need to make it easier to keep track of mobile devices. Also we had various issues with the right warranty information showing up.

Review Source: Capterra
 


May 2018

May 2018

Great application, for small scale environment.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It pulls in a lot of data for exporting and creating reports from. Overall it is very easy to use and seems to be fairly accurate.

Cons

Would like more search functionality when creating reports. When we had questions about functionality the support took longer than we would have hoped.

Review Source: Capterra
 

Ryan from CCISystems

May 2018

May 2018

Promising start, but then disappointed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the agent based system, reports on the machine from anywhere. Good tracking for the assets.

Cons

The warranties for Dell became a mess. The support took forever to resolve the problems with it. It's still not entirely resolved. There is no Software inventory feature, you have to setup all your licensing manually with custom fields for the keys. I don't like the reporting (Just outputs your screen into a CSV). No ADFS integration for Single Sign on. We don't use the Ticketing system, I don't even know why thats showing up in our app.

Review Source: Capterra
 

Raymond from FUEL CYCLE
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Efficient and Effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

An ITIL based ITSM solution

Pros

The Implementation Support is great from the very start. Before you even get started, they are already sending the Getting Started Guide and assigned us a dedicated Account Manager. Throughout the implementation, we had technical support as well as the implementation specialist assisting us the whole way.

Cons

Certain features missing when compared to enterprise ITSM suite, but great for SMB market
The other thing I was hoping for was the Priority Matrix but you could always suggest features in the community and they will consider it for future release.

Review Source: Capterra
 


April 2018

April 2018

Great tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Asset Management is included , Easy to deploy, Users like it , Easy to navigate and setup the whole system

Cons

Nothing much just little bit pricey but worth it, I would love to see Slack work more in creating the ticket

Review Source: Capterra
 

Tyler from Capital Caring

April 2018

April 2018

Overjoyed that my company has joined Samanage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

How easy the implementation has come along. They make it so easy and are so kind. This software is extremely easy to use and has a Facebook type look which a lot of users are familiar with.

Cons

Everything has been wonderful. Just wish that my CIO would splash the cash for the inventory piece. It would greatly improve our inventory.

Review Source: Capterra
 

Jon from Bear Valley Community Healthcare District
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Near seamless evaluation, purchase, and implementation.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have a comprehensive service and inventory management solution at a very reasonable cost.

Pros

The product is simple to deploy, administer, and the user interface is excellent. There are many competitors, but few offer the same value and functionality.

Cons

A Business Associate Agreement should be included at all subscription levels if required for compliance, and not offered only the highest subscription level.

Review Source: Capterra
 

Christy from Vincit

April 2018

April 2018

Easy to use for tech support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The time to learn this software is minimal. Most slightly savvy users can pick it up with very little training. I like the way the "comments" kind of feel like social media posts.

Cons

It's almost too geared towards being user friendly. For a more advanced user (we use this as our IT help desk system) the interface almost feels a little too elementary. I would like more complex filtering and ability to customize more fields and functions.

Review Source: Capterra
 


April 2018

April 2018

We are just finishing implementation of the asset management portion of Samanage for 6 companies.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent reporting for asset management. We are also using the contract management piece even though we didn't see a specific need for that before we purchased.

Pros

Ease of deployment, great support, and excellent reporting. Right now, we are integrating with our Zendesk helpdesk software but by September, we plan to fully implement the entire Samanage product suite.

Cons

No dislikes so far. I would like to see a them integrate a training manager for our companies so we can track security training.

Review Source: Capterra
 

Elior from Plus500
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Great Service Desk and Inventory system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We improved our SLAs using SAManage as an Incidents platform.
We also now have a better understanding of the number of endpoints we have, the software installed on them etc'.

Pros

The easy deployment of the agent to all of our endpoints, that help us keep track of hardware and software inventory with great accuracy.
The Service Desk feature, allowing us to maintain a productive Help Desk environment and assist our users.
We also use the service desk in our billing procedure.

Cons

The UI can be improved, as sometimes in the incidents view we encounter bugs that require us to refresh \ clear the cache.

Review Source: Capterra
 

Terence from Loyola High School
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Well designed and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves time and makes it easier to manage service desk requests.

Pros

Interface is intuitive and setup is easier than most Service Desk software I've used in the past especially with the help we received from the samanage implementation team.

Cons

Adjusting and maintaining the views that I want. I'm fairly picky with how I want things arranged and depending on how I navigate through samanage, my views can revert back to defaults. I feel there should be a more consistent behavior with views.

Review Source: Capterra
 

Iggy from Shape

April 2018

April 2018

Easy to manage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to manage. Good inventory and support feature!!
The way the tickets and menus are set up, make navigating the dashboard a breeze. You can easily assign a user, a state, and a requester to a ticket, as well as communicate any needed information through the ticket system as well. Also their support is amazing! They always have people available to answer your questions, quickly, professionally, and with a bit of flair!

Cons

I am looking for some new feature like controlling mobile devices, etc.
I dislike that I have to close out of the mobile app, in order to refresh the ticket screen. The app does not fetch any tickets from the last time it was opened.

Review Source: Capterra
 

Brian from Gongos Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

A Great Replacement for Our In House Service Desk!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've replaced our outdated, cumbersome in-house service desk with Samanage. We're already seeing higher productivity because of the SLAs we were able to set. The automations available within the system help streamline ticket submission and remove a lot of the back and forth when information is missing.

Pros

We've had great support from day one. The support team answered all of my questions about features when we trialed the system, and they've continued the great support after we officially signed up.

There are also improvements made to the platform all the time.

The platform offers way more than we use it for, but it's affordable and it's something we can grow into over time.

Cons

Some basic features are missing. For instance, I can't set the system up to alert the entire team when a trouble ticket is closed. This was an important feature on our old service desk, as it let the team know when someone else sorted out an issue. This also helped share solutions among the team. Now, when a ticket is closed, it simply disappears from queue without team learning.

The emails that are sent out can't be branded, and the customization of the emails is very limited. It's nice to be able to open tickets via email, but I'm a bit disappointed with the lack of customization.

Some sorting/filtering options don't seem to work properly. Tickets always sort by ticket number by default - not by status. This can't seem to be changed for some reason.

Review Source: Capterra
 

Robert from CyberPower Systems Inc.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Samanage has been everything we had hoped for and more.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We now know how our IT department's time is spent, who are the users who need more help etc.

Pros

I like the ease of use and how quickly we were up and running with Samanage. The implementation was virtually painless and went very quickly.

Cons

The only thing I have a problem with, and I hope they correct it soon, is that it will not pull the Microsoft Office Licenses.

Review Source: Capterra
 

Greg from InsideTrack
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

This makes project management a snap

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is robust and full features, everything from helpdesk to asset management. Also the integrations are great, having it easily connected to our zendesk instance allowing the ability to connect issues from zendesk to assets in samanage. This also makes tracking asset warranty simple.

Cons

When we purchased samanage it seemed to be focused on the asset management. Now they've geared to push more towards the helpdesk software built into to it. Not being able to disable to and remove the options.

Review Source: Capterra
 

Steven from sparkbay

March 2018

March 2018

optimized for efficiency

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that my agents don't have to do tasks in repeat. Also, easy to track tickets and assign to other agents

Cons

Feature packed, price a bit on the high but excellent customer service, so nothing much to say. Good job!

Review Source: Capterra
 

John from Sittercity Inc

March 2018

March 2018

Easy to rollout across company, product pulls in tons of data to make inventory management a breeze!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use Samanage for inventory management. What's nice about the software is that you can roll it out easily to any networked machines, and then add the misc others in as needed.

Cons

I wish it was a bit easier to install on Linux machines, but that is par for the course with Linux and a lot of software, so not a deal breaker.

Review Source: Capterra
 

Brad from Our Sunday Visitor
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Better than other products but needs some TLC

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The biggest advantage my team has with Samanage is that you can create solutions for common issues, that you can easily attach to a ticket and not have to re-type the solution over and over again. Other then that ticketing system is fine, does what we need it to but reporting could use some enhancements.

Cons

Would like a more in depth reporting mechanism, could be that my company doesn't use the tool to the best of it's ability but there needs more vision on software/hardware we have.

Review Source: Capterra
 

Simon from Working for different organizations

March 2018

March 2018

Easy to use and configure, very functional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Software is easy to navigate through and interface is simple. Support is fast and kind. Every feature serves its purpose and it has many of them. Easy to use and to fully configure

Cons

It has some problem and customization is limited. It has a lot of features but some seems unnecessary and just makes the interface more complex and messy.

Review Source: Capterra