# SolarWinds Service Desk Software Reviews, Demo & Pricing - 2026 > Review of SolarWinds Service Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/samanage-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / SolarWinds Service Desk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/samanage-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/samanage-profile/alternatives/) # SolarWinds Service Desk 2026: Benefits, Features & Pricing Wondering if SolarWinds Service Desk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview SolarWinds Service Desk 4.6 [(577)](https://www.softwareadvice.com/crm/samanage-profile/reviews/) Pricing Starting at $39.00 per month ### About SolarWinds Service Desk SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support. SolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser. SolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue. Wondering if SolarWinds Service Desk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## SolarWinds Service Desk User Interface ## Popular SolarWinds Service Desk Alternatives Main Product SolarWinds Service Desk 4.6 [(577)](https://www.softwareadvice.com/crm/samanage-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.47Value for money - 4.62Customer support - 4.39Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [ManageEngine Endpoint Central](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/) 4.6 [(1703)](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/reviews/) Ratings Breakdown - 4.49Ease of use - 4.54Value for money - 4.46Customer support - 4.60Functionality Pricing Starting at $795.00 per year Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(731)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.31Value for money - 4.29Customer support - 4.46Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Action1](https://www.softwareadvice.com/it-management/action1-profile/) 4.9 [(237)](https://www.softwareadvice.com/it-management/action1-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.92Value for money - 4.84Customer support - 4.68Functionality Pricing Available upon request Get Price Alternative Product [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) 4.5 [(519)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.54Value for money - 4.51Customer support - 4.47Functionality Pricing Available upon request Get Price ## SolarWinds Service Desk Pricing and Plans Starting price: $39.00 per month Free Trial Free Version Essentials $39.00 per user, per month Plan includes: - Incident Management - Knowledge Base - Service Portal - Asset Management - Service Catalog - Change Management - Service Level Agreement (SLA) - Groups - Custom Roles - Internationalization Read More Advanced $99.00 per user, per month Plan includes: - Custom Fields and Forms - Advanced Automations - Runbooks - Virtual Agent - Enterprise Service Management (ESM) - Network Discovery - Contract Management - License Compliance - Change Templates & Workflows - Response Templates Read More Premier $124.00 per user, per month Plan includes: - Visual CMDB and Dependency Mapping - Up to 1,500 API calls per user per minute - Runbooks - SolarWinds AI (GenAI) - Virtual Agent – Premier - Data Masking — Premier Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SolarWinds Service Desk Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of SolarWinds Service Desk Active Directory Integration Activity Tracking Ad hoc Reporting AI/Machine Learning AI Summarization Alerts/Notifications Analytics API Approval Process Control Asset Lifecycle Management Asset Tracking Assignment Management Audit Management Audit Trail Automated Responses Autoresponders Availability Management Barcode/Ticket Scanning Benchmarking Call Center Management Capacity Management Catalog Management Categorization/Grouping Change Management Chatbot Chat/Messaging Client Portal CMDB Commenting/Notes Communication Management Compliance Management Compliance Tracking Configurable Workflow Configuration Management Content Library Content Management Contract/License Management Cost Tracking CRM Customer Database Customer Portal Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Import/Export Data Mapping Data Security Data Visualization Decision Support Device Auto Discovery Document Management Document Storage Drag & Drop Drag & Drop Editor Email Alerts Email Management Email Templates Feedback Management Fixed Asset Management Forms Management Full Text Search Generative AI Help Desk Management Historical Reporting Impact Management Inbox Management Incident Management Incident Reporting Interaction Tracking Internal Controls Management Inventory Control Inventory Management Inventory Tracking Investigation Management Issue Auditing Issue Management Issue Scheduling Issue Tracking IT Asset Management IT Asset Tracking IT Incident Management IT Reporting IT Risk Management Key Performance Indicators Knowledge Base Management Knowledge Management Language Detection License Inventory License Management License Tracking Live Chat Localization Automation Maintenance Management Maintenance Scheduling Mobile Access Mobile Alerts Mobile App Mobile Interface Monitoring Multi-Currency Multi-Language Node Management Online Forums Operational Risk Management Order Tracking Performance Metrics Performance Monitoring Personalization and Recommendation Policy Management Predictive Analytics Prioritization Problem Management Procurement Management Projections Project Management Purchase Order Management Queue Management Quotes/Estimates Real-Time Analytics Real-Time Chat Real-Time Data Real-Time Monitoring Real-Time Reporting Real-Time Updates Receiving Recurring Issues Relationship Mapping Release & Deployment Release Management Reminders Remote Access/Control Reporting & Statistics Request Assignment Requisition Management Resource Allocation & Planning Rich Text Editor Risk Analysis Risk Assessment Risk Reporting Risk Scoring Role-Based Permissions Rules-Based Workflow Scheduled/Automated Reports Search Search/Filter Secure Data Storage Security Tools Service Catalog Service History Service Reporting Service Request Management Single Sign On Social Media Integration Spend Analysis Spend Management SSL Security Status Tracking Subscription Management Supplier Management Support Ticket Management Support Ticket Tracking Surveys & Feedback Tagging Task Management Task Progress Tracking Templates Text Editing Third-Party Integrations Ticket Management Usage Tracking/Analytics User Management Vendor Management Web Notifications Widgets Wiki Workflow Automation WYSIWYG Editor ## SolarWinds Service Desk Integrations Dropbox Business Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review LogMeIn Rescue Integration rated undefined from -1 review Okta Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review See all 25 integrations ## SolarWinds Service Desk User Reviews Overall Rating 4.6 Ratings Breakdown 5 63% 4 33% 3 3% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.5 Customer support 4.6 Functionality 4.4 SS Scott S. Verified reviewer Broadcast Media 1001-5000 employees Used unspecified for more than 2 years Review source Reviewed October 2019 Great Interface - Still Room for Improvement 4 Previously 5 We have reduced email congestion for our team and streamlined ticket requests for our media services department. Ratings Breakdown 5 Ease of use 3 Value for money Previously 5 4 Customer support Previously 5 3 Functionality Previously 5 Pros: The interface is incredibly easy to use. You can very quickly assign and respond to jobs, and make sure there is no doubling up on jobs. The mobile app also works quite well compared to others I've seen. Cons: The software is really tailored for an IT department, and the company has been unable/unwilling to broaden their focus. Reasons for choosing SolarWinds Service Desk We thought the interface was the cleanest, easiest, and most responsive Read More MV Misty V. Verified reviewer Information Technology and Services 11-50 employees Used daily for less than 2 years Review source Reviewed January 2024 Prefect system for the right business structure 5 This is prefect product for my company and I am very happy with the software and I’m not looking to change any time soon. Ratings Breakdown 5 Ease of use 5 Value for money 3 Customer support 5 Functionality Pros: Being a IT services company with multiple clients and different networks and tenants. Helps cut down my task and admin duties in half. Cons: The price is high compared to other options but the integrations it offers is worth it to my business structure. Reasons for choosing SolarWinds Service Desk I had used solar winds as a technician for a corporate company and really liked it. Reasons for switching to SolarWinds Service Desk Zendesk was not what I was looking for the dashboard and other things just isn’t well organized. Read More CC Cyrus C. Verified reviewer Higher Education 1001-5000 employees Used daily for more than 2 years Review source Reviewed December 2018 Expandable as you need it 5 Previously 4 This software has allowed us to track end user request for issues and see how the responses trend. It also allows us to track ongoing project with task etc. Though it is not a project managment software it does lend itself to easily manage small projects Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: easy to implement, easy to build your own knowledge base repository. Support is quick to respond. Cons: Updates can be tricky, there is no "Test" environment to test if your data and configuration will work as you expect. So when they update you its trial by fire. Fortunately they have been pretty good about responding to any issues that have arisen. Read More Dillon K. Verified reviewer Environmental Services 501-1000 employees Used daily for less than 12 months Review source Reviewed December 2019 Huge Upgrade 4 Overall experience with this product have been great so far. Our employees use this platform more than our last and they have also been able to find their own solutions more. I really love the support from the customer support a lot. The support is always right on top of any issues and I have experience very quick responses when I do need to contact them. A+ on customer support. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: I like how easy the GUI is, editing the categories and assigning the ticket to a support tech is all very simple right from the first view. I also like how there is a quick view option where you can view the ticket without having to leave the screen. Cons: We have an issue with Tasks. They cannot be changed once a service catalog item is ran which has made us have to create work around or create extra tickets in order for multiple people to work on one catalog item. Reasons for choosing SolarWinds Service Desk Cost to features were a big plus. We got everything out of the box with Service Desk that we need currently. Reasons for switching to SolarWinds Service Desk We needed a friendlier GUI with more User integration. Read More AM Asim M. Verified reviewer Non-Profit Organization Management 51-200 employees Used daily for less than 2 years Reviewed October 2020 Excellent ITSM tool 5 Solarwind Service Desk has met all of our requirements. It is easy to use and follows ITIL best practises. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use and customisation. Customer services Cons: Reporting is limited. Even customisation in reporting is limited Reasons for choosing SolarWinds Service Desk Price, Ease of use and customisation, Customer services Reasons for switching to SolarWinds Service Desk Price and lack of ITIL support Read More DH Dan H. Verified reviewer Renewables & Environment 51-200 employees Used daily for more than 2 years Review source Reviewed March 2023 On-Premise product thatrequires some hefty configuration 2 We needed a product that did not cost much and would obey ITIL standards.The tool does the above, but it requires vast knowledge on how to set up, admin and implement changes.The end users seemed to go along with the tool, but when basic changes needed to be made, you always looked for the one person who knew how the original setup was done, as it was the only way of making the changes safely. Ratings Breakdown 1 Ease of use 5 Value for money 1 Customer support 4 Functionality Pros: I like the securityI like the interfaceI think it's a fairly good value as we bought a perpetual license.ROI is fairly good. Cons: It is hard to configure, relying on the command line to do many things and not easy to train admin users on administrating this tool. Reasons for choosing SolarWinds Service Desk It was cost-effective for what we needed and the size of our user base. Read More JJ Jeffrey J. Verified reviewer Utilities 201-500 employees Used daily for less than 6 months Reviewed September 2020 New to SolarWinds Service Desk--Perfect fit for us! 5 I am Super Happy with this software. I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Efficiency--There are so many things that can be updated from the main page that lists your incidents. Very easy to learn and to use. Cons: Integration with Active Directory. We were able to setup Single Sign-On, but it wasn't as smooth as I would've liked. But it does work, so it's not really a con, just the complexity of it was a little more than the rest of the setup. Reasons for choosing SolarWinds Service Desk Overall, the user interface just seemed easier to navigate. The price was also better than the alternatives. All around, I just had a really good feeling about this software from the beginning. I actually chose this over the software that I had recommended initially. Reasons for switching to SolarWinds Service Desk The previous software was pretty clunky, having to go to several different screens to make different updates on the same ticket. With Service Desk, I can make many of those changes without even having to open the the ticket itself. Read More IA Irfan A. Verified reviewer Automotive 1001-5000 employees Used other for more than 2 years Review source Reviewed April 2021 Amazing Tool Kit for Management & Monitoring of Service Desk. 5 Overall experience is very good before implementation of this solution we are using internally software for manage service desk and we had lot of issues. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Asset Management (Automate) Cloud base management Live chat Cons: User interface not so good ( must improve this section ) Searching is not good improve it. Reasons for choosing SolarWinds Service Desk we study and check all organization requirement, this solution cost effective and with positive user reviews. we use in trail and implement. Reasons for switching to SolarWinds Service Desk before implementation of this solution we are using internally software for manage service desk and we had lot of issues. Read More JK Jodie K. Verified reviewer Higher Education 501-1000 employees Used daily for more than 2 years Reviewed October 2020 SolarWinds Service Desk 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: SolarWinds Service Desk is an intuitive, robust and dependable service management platform. It is cloud based (big plus) and continually has new feature/functionality roll outs. Cons: The mobile app could use some work, it is a little cumbersome from a technician's stand point. Reasons for choosing SolarWinds Service Desk SolarWinds offered much more functionality and features as is more in line with what we were looking for. Read More VR Verified Reviewer Higher Education 501-1000 employees Used daily for less than 2 years Reviewed October 2020 Practically Perfect in Every Way 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: It has a clean, easy to use, and intuitive interface. We have only scratched the surface of what it can do. Cons: I haven't really found anything I dislike. Our previous solution was that bad. Reasons for switching to SolarWinds Service Desk Cherwell was not meeting our needs as a product. It was bloated and outdated. It was hard to use. This is a much better product. Read More Showing 1 - 10 of 577 Reviews [See All Reviews](https://www.softwareadvice.com/crm/samanage-profile/reviews/) ## SolarWinds Service Desk Popular Comparisons [ManageEngine Endpoint Central vs SolarWinds Service Desk](https://www.softwareadvice.com/compare/30413-samanage/vs/117339-ManageEngine-Desktop-Central/)[Freshservice vs SolarWinds Service Desk](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/samanage/)[JIRA Service Management vs SolarWinds Service Desk](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/samanage/)[SysAid vs SolarWinds Service Desk](https://www.softwareadvice.com/crm/samanage-profile/vs/sysaid-it-crm/)[Pulseway vs SolarWinds Service Desk](https://www.softwareadvice.com/network-management/pulseway-profile/vs/samanage/)[Atera vs SolarWinds Service Desk](https://www.softwareadvice.com/help-desk/atera-profile/vs/samanage/)[NinjaOne vs SolarWinds Service Desk](https://www.softwareadvice.com/remote-support/ninjarmm-profile/vs/samanage/)[ManageEngine ServiceDesk Plus vs SolarWinds Service Desk](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/vs/samanage/) [Compare All Alternatives](https://www.softwareadvice.com/crm/samanage-profile/alternatives/) ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (731) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (519) Recently recommended **4** times Stuck Between Options? 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