Each process is easy to understand and the available customer service is great. Very helpful and efficient.

I like the ease of creating proposals which can be converted into contracts. I also like the marketing function of creating email blasts.

It causes errors when people don't look at the year properly. It's easy to miss. I think there should be a dropdown menu for this to cut down on the amount of scrolling and booking errors.

Dashboard has everything I need to see through out the day. Customer service is super responsive and very pleasant to talk to.

We needed a solution that production, sales, accounting sales would not only use, but LOVE. Their training was perfect.

A lot of business was being lost because of a lack of followup, and not because of any fault of the sales team, but it is very difficult to filer and focus on leads without a good crm.

I mainly use the subscription genius side, it is helpful to keep subscriptions and promo lists under control.

Revenue Share Functionality. Advertisement Inventory Selection.

I think the best feature this software offers is the ability to house all of your contacts and interactions.

Easy to use and has great reports that are easy to understand to keep a great view of whats going on in the organization.

Good for client approvals too - all can be down within this system which is fantastic and easier to manage. The ad request tasks are sequenced so you can know where you're at in your workflow.

Great for sales teams to keep track of their prospects, follow-up activities, create multi-product proposals & invoice. The app is very easy to use on the go - great for a sales person.

Absolutely fantastic customer service and always eager and willing to listen to our suggestions.

Sometimes it is hard to navigate. The back button never gets you back to the page you were on.

Few easy steps and you it lays out our flat plan of what will go in that daily newsprint. I love that it integrates with other systems with use as well like mail chimp and Broadcast.

What I like most is the ease of using this product.

We love the ease of building complex contracts. Email contracts with DocuSign and payments build in.

For me I get confused  when I try to use more than 1 tool at the same time.

Like that once I know how to use, that ASG will integrate w/QB for ease of billing.

I love that the software is constantly being updated and many things that we asked for were implemented very quickly.

Our previous system allowed you to download vcards. It also does not give you a report or way of finding out what email addresses are bad.

We are disappointed with the lack of support and features.

We were also told by the sales rep that she never actually said that it did have this feature and unfortunately we were stuck for a full year.

I love that it's very reliable - we are a fast-moving industry and we need quick organization that won't let us down.

It also allows you to set up payment plans and store credit cards, which is a great time saver. The sales reps love the Docusign integration and the reminders function.

This software is easy to use, straightforward when it comes  to learning to use it and overall a pretty good tool you can use daily.

And the best part, as awesome as we think it is, it just keeps getting better. I feel like once every few months there's a new feature added.

Incredible team of people with a great product. Easy to use, intuitive interface.

Great for creating tasks in via the main dashboard and keep on top of things.

Most of the problems we run into are how pages are formatted with the organization of information/ability to perform certain actions when pulling lists or gathering info etc.

I like how bright the dashboard is. I think that there are many ways to set up reminders and log information that is vital for your team and yourself when you work with money and clients.

Overall the experience is good, but a few things could be improved.

We switched from our old platform 2 years ago and could not be happier. The system is so user friendly and the customer service far exceeds any other CRM I have used.

I appreciate ASG continued pursuit to excellence. They adapt to the marketplace changes quickly.

A manager was brought onto the phone and we were told they would get back to us with a concession because of the severe service disruption.

What I like most about Intercom is that it makes conversing with our customers super easy.

Really nice and easy to use. Definitely worth checking out their automation tool sets as well.

Overall, our experience with Intercom is quite good. We like the product and we use it daily.

Intercom has been a wonderful experience, it is simple to use, effective, and well worth the money to keep connected with your clients.

Beyond the pale in terms of inappropriate and unprofessional.

Sometimes messages get lost and its tough to find the message trail of particular string. Sometimes unable to identify customers.

Things don't work well, customization options are very limited, users and customers get frustrated often and messages get lost in the abyss.

It's so powerful and easy to use. It was effortless to set up, and all our business users (who've never done customer support before), find it very easy to use, and the users love it too.

It integrates perfectly on the website. I also love that they are constantly coming up with new features to help our workflow.

Wonderful experience, I really enjoy using the product (even on other companies websites/products!) and would highly recommend.

A good, cost effective platform to interact with customers.

Also has strong integrations with a lot of other tools we use. It's great for being able to manage users of our SaaS, and contact them via email or a message within our app.

Intercom is really a state-of-art piece of software. If integrated properly, it can take care of amazing spectre of key activities in any company.

I also like how it gives us statistics on what is my team's response time, etc. I love how easy we can set up a business hour rule, auto-responses, and tours.

I like how this is very universal and easy to communicate with others. It is seamlessly on any website and you can communicate very quickly.

Their customer success team is great, even on the days when I'm not the most gracious customer.

The ability to converse with our customers quickly and seamlessly between email and the messenger app is great.

Intercom is super easy to set up and has the best UI / UX by far.

Great experience, we switched over from Sendgrid and prefer Intercom despite the higher price.

Intercom is great I use it daily as a support agent and get compliments on how nice it looks integrated into our website/app daily.

Overall, this is a great tool. If you do customer support, this is a great way to get started.

It can be confusing to use. The API CAN be confusing at first since there is a lot of terminology they use.

Overall I would thoroughly recommend intercom, it is easy to use and a great product.

I love that in this software you can tag people in conversations if you need their help and get the customer taken care of quicker.

I love going in an building efficiencies. It's saved me a bunch of money.

I liked that it alerted you on replies and new messages almost instantly. This was the first conversational/relationship platform I used for work and it was good enough.

I have had a great experience and I really hope they keep implementing this fantastic solution.

I like that users are able to reach us at Mercurie for our flagship product. I also love that we are able tosend them emails triggered by rules set by us.

Unreponsive and caused a severe service disruption.

The menu layouts can get confusing and I do get lost now and again on the GUI.

Intercom is super easy to use. I love being able to jump on chats and help our users instantly.

US Dollar

Ad Sales Genius is a cloud-based customer relationship management (CRM) solution designed to help small to large publishers, event organizers and marketing agencies manage sale of advertisements. Key features include prospecting, invoice generation, notes capture, email campaign, role-based permissions and reporting. 


The application enables professionals to prioritize leads by adding scores and track their status in the sales pipeline through visual representations. The solution helps accountants manage the general ledger, track earned/deferred revenue and evaluate commissions. Media agencies can use Ad Sales Genius to collaborate with freelancers for projects and manage editorial assets within a centralized repository. Additionally, with its project management module, managers can set up timelines, assign tasks to teams and monitor issues.


Ad Sales Genius integrates with third-party platforms such as Gmail, Outlook, Office 365, Adobe InDesign, QuickBooks, Stripe, Authorize.Net, DocuSign, and Google Ad Manager. Pricing is available on request and support is provided via phone and documentation. 



LongDescription

File Management

Cataloging/Categorization

Forecasting

Multi-Channel Marketing

Newsletters

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Sales Pipeline Management

Magazines

Approval Process Control

Pipeline Management

Customer Database

Calendar Management

Customizable Fields

Collaboration Tools

Template Management

Data Import/Export

Email Templates

Circulation Management

Opportunity Management

Content Management

Lead Management

Email Marketing

Mobile Access

Sales Reports

Performance Metrics

Workflow Management

Email Management

Activity Dashboard

Reporting & Statistics

Data Visualization

Reminders

Customizable Templates

Advertising Management

Layout & Design

Customizable Branding

Commission Management

Reporting/Analytics

Newspapers

Client Management

Drag & Drop

Tagging

Third-Party Integrations

Task Management

Campaign Management

Sales Forecasting

Search/Filter

Contact Management

Interaction Tracking

For iPad Devices

For Startups

Commenting/Notes

Product Catalog

Leaderboards

Transfers/Routing

Activity/News Feed

Electronic Signature

Call Logging

Assignment Management

Process/Workflow Automation

Territory Management

Revenue Management

Event Triggered Actions

File Sharing

Alerts/Notifications

Mobile App

Kanban Board

Goal Setting/Tracking

Appointment Scheduling

Document Management

Prospecting Tools

Lead Scoring

Subscription Management

Web browser (OS agnostic)

Essential, Team, Professional, and Enterprise plans are available.
Contact Ad Sales Genius for full pricing details.

Email/Help Desk

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

MediaOS

In Person

Live Online

Webinars

Documentation

Videos

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.

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