AG-VIP Software

Find out more:

Find out more:

About AG-VIP

AG-VIP is a Windows-based call center software for inbound and outbound calls, which is available in multiple languages, including English, German and French. Key features include MS-SQL based database, graphic campaign designer, computer telephony integration (CTI), dialer, VoIP softphone, interactive scripting and reporting. The user interface of AG-VIP can be customized by administrators. It allows staff members to import and export data and schedule background jobs. AG-VIP provides a connector to MS-Office, Outlook, Email via simple mail transfer protocol (SMTP), and integrates with B2B website tracker and lead marketing automation tools. ...

AG-VIP Pricing

monthly Fee ¿ 75 per concurrent user

Starting price: 

$990.00 

Free trial: 

Not Available

Free version: 

Not Available

Close

Image 1 of 6

AG-VIP project designer

Headshot of Software Advice Advisor

Find the right CRM Software for you.

What key features are most important to you in CRM Software?

AG-VIP User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Apply Filters:

Filter reviews by company size:

Sort by

Jürgen

Company size: 51-200 employees

Industry: Pharmaceuticals

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2021

Proffessionelles Kontaktmanagement mit viel Individualisierungs-Optionen

AG-VIP bietet über das Makromodell und den Oberflächendesigner enorme Möglichkeiten, die Software den eigenen Bedürfnissen und Geschäftsprozessen anzupassen. Das erfordert etwas Knowhow, aber es lohnt sich. So kann man seine Abläufe erfolgsorientiert nach seinen individuellen Erfordernissen gestalten und muss sich nicht nach starren Standardvorgaben richten. Daumen hoch !

Pros

- Möglichkeit verschiedenste Projekte durchzuführen - Benutzerfreundlich für den Anwender, aufgrund von Gestaltung individueller Bearbeitungsmasken - SQL-Datenbank, auf welche auch extern zugriffen werden kann zum Vernetzen von Daten - Automatische Prozesse zur personalisierten Ausgabe von Dokumenten - Integration in unternehmensindividuelle Prozesse und Abläufe - Sehr guter Support, immer erreichbar und sehr kompetent

Cons

Beschreibungen im Handbuch für Makroprogrammierung könnten teilweise ausführlicher und mit mehr Beispielen sein

Andreas

Company size: 51-200 employees

Industry: Consumer Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2020

I like it

Pros

The flexibilty of the project. Its easy to customize.

Cons

The legazy UI. The missing properties for mandatory fields. You have to do this with macros. The missing events on chaning fields

Response from Grutzeck-Software

Hello Andreas Burstner. thanks for your detailled reviewe. Event macros for changing data in input fields are available since 2019. Please update your software version. Documentation can be found in the macro manual.

Replied November 2020

Christoph Felix

Company size: 1,001-5,000 employees

Industry: Architecture & Planning

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2020

AG-VIP

Like above mentioned very customer needs focused team, very short reaction time, knowledge of the different languages the different stakeholders are speaking and able to translate it in the neccessary processes. Also great assistance and support in defining neccessary processes if the user is not able to define the processes by himself. Customer Service always does its best to satisfy the customer. They also keep staying calm if users are asking the same question several times.

Pros

A maximum of individual customizing options, really easy to implement and roll-out, no IT-Experts needed for ongoing administrations, administration can be done by "normal" BackOffice and Project Managers. Costs in comparism to other suppliers cheap.

Cons

No Cons, whenever we faced anything that had to be changed or redesigned or didn't work in the way we thought AG-VIP customer support, application development and especially [SENSITIVE CONTENT HIDDEN] always found a solution.

Reasons for choosing AG-VIP

Costs, Customizing possibilities, Possibility to establish software on an inhouse server

Reasons for switching to AG-VIP

Because metacall was based on a pay per use what resulted in very high costs and no possibility to customize the software for our needs. Very bad Service levels, sometimes no solution for fixing existing problems, Browser incompatibilities, not really good working software

Susan

Company size: 10,000+ employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2020

begeisterte AGVIP User

Pros

Das beste an AGVIP sind die Mitarbeiter und Herr Grutzeck. Sehr freundliches. kompetentes innovatives Team. AGVIP ist ein sehr guter Baukasten im Projektmanagement. Schnell und einfach umzusetzen. Mit ein wenig Affinität gelingt jede neue Aufgabe.

Cons

Am wenigsten gefallen... Hier kann ich nichts schreiben.

Samuel

Company size: 51-200 employees

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2020

Top Software

Pros

Einfach in der Handhabung und trotzdem die Möglichkeit komplexe Aufgaben abzubilden. Rascher Support. Preis/Leistung top. Stabile Software

Cons

Nichts, die Software bildet alle unsere Bedürfnisse sehr gut ab.

Response from Grutzeck-Software

Hi Sami, tanks for your feedback. We are very happy everything works so well for you.

Replied November 2020