Answerbase software


11 reviews(5.0/5)
11 reviews(5.0/5)

Answerbase is a solution for mid-size and enterprise-level companies looking for marketing automation and analytics, customer service and support and social CRM. Customer service and support module allow companies to solve their common problems by automating the answers to repeat questions. It provides clients a fast turnaround on important issues that may crop up, leading to less traffic for the support team and a customer base that can research questions on their own.

Answerbase allows users to use the Q&A component with online sales, as potential customers can have any sales-based questions that can be answered directly on the product page. Existing questions are addressed immediately and new questions can be routed to the correct member of the sales team.

Answerbase provides data and suggestions to users on what content they should create or any existing content that needs improvement. Answerbase can be used in industry segments including advertising, education, media and retail. Pricing is per month. Support is offered via email and phone.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

11 Reviews of Answerbase

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  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Excellent Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Q&A on our website with search traffic dedicated to us. - Had a great experience with their customer service when we noticed some issues related to the Google SSL penalty. They were helpful at finding options that worked well with our budget.

    Pros

    We looked at a few options- this one was robust and fairly priced for Q&A add-ons. Also gave us the ability to white-label it.

    Cons

    Can be complicated setup initially- but once set up- runs like a charm.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    June 2018

    Great product for everyone

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Overall this is a great product with lots of functionality and ease of use. The customer support is great and the live chat makes it very much more convenient.

    Cons

    Not really any complaints, this is a great platform and my entire team found it easy to use from the start.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Richard from CASA

    February 2018

    Used this product to setup a KB for my volunteer organization. Pretty easy.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Live support by email and phone was exceptional. They are receptive to input for enhancements and new features.

    Cons

    Online resources are sometimes not sufficient for really understanding how things work. But see above -- I've always been able to get the info I needed.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Melissa from J. J. Keller

    Number of employees: 1,001-5,000 employees

    December 2017

    Top notch software from a top-notch company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The biggest benefit is the ability for customers to self-serve, as well as reporting.

    Pros

    The software is extremely customizable, which we really needed.
    Because of all of our customizations, the implementation was pretty involved, but the support staff at Lumin helped us from start to finish, answering our questions in a timely manner. He was very helpful, organized, and reliable.

    Cons

    There are a lot of ways you can make tweaks to the software on your own, without developer involvement, but there could be a little more out of the box.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Joseph from Bridgetheory LLC

    October 2017

    Amazing product, strong feature set, great support, affordable

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Solves major needs in an efficient and cost effective manner.

    Pros

    I have recommended Answerbase to a few clients based on the integration and customization options that are native to Answerbase. The product is easy to use and learn and does not require significant technical ability to integrate with existing assets. The support is top notch and goes out of its way to make sure customers are happy. I rarely do product reviews but Answerbase is an amazing solution for any knowledge base application.

    Cons

    There are a few customization options that would be nice, but Answerbase allows access to an advanced API allowing for limitless customization.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jeremy from Jetpack Marketing

    October 2017

    Answerbase helped streamline our training event by keeping people informed without interruption.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The best thing about the software is that even though we wrote detailed directions for users, most were able to figure out how to use it with no instructions. The other best thing was the prompt, patient and helpful support.

    Cons

    We haven't found anything we like least. It took me a few tries to figure out some of the admin tools, but taking time to learn all the features/functions combined with a couple of helpline calls made the whole thing smooth.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Nicolas from mediola - connected living AG

    Number of employees: 11-50 employees

    July 2016

    Very good Customer support and a good product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are a small company in the smart home/IoT market with a range of hardware and software products. We felt that a Q&A board is the best way to address the need of customers to exchange experience and solve specific problems.

    Pros

    - Easy to setup
    - Transparent pricing model
    - High quality software
    - Outstanding customer support

    Cons

    - Customization can get expensive (as with any other solution)
    - The platform is growing so some (what I consider) core features might be missing (07/2016) but the team is doing their best to push out features based on their customer needs.

    Review Source: Capterra
  • July 2016

    Very good Support and easy to use

    Ease-of-use
    Quality
    Support
    Value for Money

    We are a small company that offer a range of technical products (software and hardware) in the smart home/IoT business. We implemented a Q&A board since we felt this would be the best way to create high quality content for our community. After looking around we felt that Answerbase offered the best value for money and so far this has proven to be the case. Due to a good API we are able to utilize the platform in our service to improve our customer support. We are happy the solution

    Pros

    - Transparent pricing models
    - Outstanding customer support
    - Meeting customer needs
    - Platform up and running in less than a day
    - Good API that allows integration in other apps
    - High quality software (very few minor bugs in the system)

    Cons

    I really do not have a lot to complain about.
    - The platform is still growing and some (in my opinion) core features are still in the pipeline (July 2016) but, and I must say this, the team is doing a very good job to prioritize features based on the customer needs

    Review Source: GetApp

    Response: Lumin Creative, Lumin Creative S.L.

    July 2016

    Hi Nic, Thanks for the review! We are always prioritizing the functionality our customers want to see in the platform, and I'm excited to fill you in on new features soon! Regards, Answerbase Team

  • Kady from Zélé Tech

    Number of employees: 2-10 employees

    July 2016

    Excellent software with excellent customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I had an excellent experience with Answerbase, the software is stunning and Answerbase team is REALLY available to help you. From the beginning they listened to my ALL my concerns and implemented the changes that I needed the most, even though I am not a big company. After I purchased the software they were still available and willing to help.

    Pros

    I truly like everything about this software.

    Cons

    N\A

    Review Source: Capterra

    Response: Lumin Creative, Lumin Creative S.L.

    July 2016

    Hi Kady, We are super excited to hear Answerbase is successfully accomplishing your business goals. As always, please let us know if you need anything and we will make sure you are taken care of. Regards, Answerbase Team

  • Julie from NA

    Number of employees: 10,000+ employees

    July 2016

    Great Support, flexible product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am working with this product to aid a nonprofit with knowledge transfer. Even though we are not a "premium" customer, the support has been exceptional.

    Pros

    Able to customize to meet our needs.

    Review Source: Capterra

    Response: Lumin Creative, Lumin Creative S.L.

    July 2016

    Hi Julie, Thank you for taking the time to review Answerbase. We enjoy working with you, and are happy to hear you are meeting your business goals with Answerbase. Please don't hesitate to reach out if you need anything.

  • August 2011

    Full featured Q&A community tool

    Quality
    Support
    N/A

    I would venture to say that many businesses would benefit from having a Q&A community on Answerbase.com. This type of solution works especially well for products and services where customers may need extra help in terms of using the product and understanding the scope. For some services, may it be health-related, real estate, business oriented, technology, law – anything where there are rules and laws that can be confusing — this type of community can very much help answer basic questions. From a marketing POV – a Q&A community can provide a masterful way to stay in touch with customers as well as evangelize people as experts for your product or service. Finally, Answerbase.com does a nice job of allowing you to have another outlet for optimizing your site as more people come to your website for advice and answers.

    Cons

    Very new on the market

    Review Source: GetApp

    Response: Lumin Creative, Lumin Creative S.L.

    June 2016

    Thanks for the review Michelle! When companies decide to make their Answerbase site public it can certainly have a customer support and marketing crossover. Customer support will save time and resources, and marketing will enough a customer facing platform that is optimized for search.

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