# Answerbase Software Reviews, Demo & Pricing - 2026 > Review of Answerbase Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/answerbase-profile --- [Home](https://www.softwareadvice.com/) / [eCommerce Software](https://www.softwareadvice.com/category/4340-ecommerce/) / Answerbase Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/crm/answerbase-profile/alternatives/) # Answerbase 2026: Benefits, Features & Pricing Wondering if Answerbase is right for your organization? Our eCommerce Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Answerbase 4.7 [(11)](https://www.softwareadvice.com/crm/answerbase-profile/#reviews) Pricing Starting at $19.00 per month ### About Answerbase Answerbase is a solution for mid-size and enterprise-level companies looking for marketing automation and analytics, customer service and support and social CRM. Customer service and support module allow companies to solve their common problems by automating the answers to repeat questions. It provides clients a fast turnaround on important issues that may crop up, leading to less traffic for the support team and a customer base that can research questions on their own. Answerbase allows users to use the Q&A component with online sales, as potential customers can have any sales-based questions that can be answered directly on the product page. Existing questions are addressed immediately and new questions can be routed to the correct member of the sales team. Answerbase provides data and suggestions to users on what content they should create or any existing content that needs improvement. Answerbase can be used in industry segments including advertising, education, media and retail. Pricing is per month. Support is offered via email and phone. Wondering if Answerbase is right for your organization? Our eCommerce Software selection experts can help you in 15 minutes or less. ## Answerbase User Interface ## Popular Answerbase Alternatives Main Product Answerbase 4.7 [(11)](https://www.softwareadvice.com/crm/answerbase-profile/#reviews) Ratings Breakdown - 4.90Ease of use - 4.80Value for money - 4.90Customer support - 4.67Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(824)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.16Value for money - 4.25Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Salesforce Starter](https://www.softwareadvice.com/product/82914-Salesforce-Starter/) 4.4 [(224)](https://www.softwareadvice.com/product/82914-Salesforce-Starter/reviews/) Ratings Breakdown - 4.03Ease of use - 3.96Value for money - 4.08Customer support - 4.21Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [UseResponse](https://www.softwareadvice.com/live-chat/useresponse-profile/) 4.6 [(36)](https://www.softwareadvice.com/live-chat/useresponse-profile/#reviews) Ratings Breakdown - 4.72Ease of use - 4.57Value for money - 4.75Customer support - 4.52Functionality Pricing Starting at $124.00 per month Get Price ## Answerbase Pricing and Plans Starting price: $19.00 per month Free Trial Free Version Basic $19.00 per feature, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Answerbase Features - Popular features found in eCommerce CRM Data Security Inventory Management Mobile Access Multi-Channel Marketing Multi-Store Promotions Management Returns Management SEO Management Shipping Management - More features of Answerbase Access Controls/Permissions Alerts/Escalation Alerts/Notifications API Application Management Catalog Management Categorization/Grouping Collaboration Tools Communication Management Configurable Workflow Content Creation Content Management Content Publishing Options Customer Database Customizable Reports Customizable Templates Data Import/Export Decision Support Discussions/Forums Document Classification Document Management Electronic Forms Feedback Management Full Text Search Gamification Group Management Knowledge Base Management Knowledge Management Marketing Automation Member Directory Membership Management Moderation Multi-Channel Communication Online Forums Order Management Queue Management Real-Time Notifications Reporting/Analytics Rich Text Editor Search Search/Filter Self Service Portal Shopping Cart Single Sign On Support Ticket Management Text Editing Version Control Video Support Website Integration Website Management Widgets ## Answerbase User Reviews Overall Rating 4.7 Ratings Breakdown 5 73% 4 27% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.9 Value for money 4.8 Customer support 4.9 Functionality 4.7 Have you used Answerbase and would like to share your experience with others? Nicolas B. Verified reviewer Used unspecified for less than 12 months Review source Reviewed July 2016 Very good Support and easy to use 4 We are a small company that offer a range of technical products (software and hardware) in the smart home/IoT business. We implemented a Q&A board since we felt this would be the best way to create high quality content for our community. After looking around we felt that Answerbase offered the best value for money and so far this has proven to be the case. Due to a good API we are able to utilize the platform in our service to improve our customer support. We are happy the solution Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support Pros: \- Transparent pricing models - Outstanding customer support - Meeting customer needs - Platform up and running in less than a day - Good API that allows integration in other apps - High quality software (very few minor bugs in the system) Cons: I really do not have a lot to complain about. - The platform is still growing and some (in my opinion) core features are still in the pipeline (July 2016) but, and I must say this, the team is doing a very good job to prioritize features based on the customer needs Vendor Response Hi Nic, Thanks for the review! We are always prioritizing the functionality our customers want to see in the platform, and I'm excited to fill you in on new features soon! Regards, Answerbase Team Replied July 2016 Read More CP Christiaan P. Verified reviewer Sports 2-10 employees Used daily for less than 6 months Review source Reviewed November 2019 Awesome customer service! Thank you! 4 From the first demo to the implementation of our instance, the AnswerBase team were super helpful and responsive. Whilst we tested most of the features during our evaluation phase, we did miss a couple of feature details and found that certain functionality wasn't working in line with our expectations. To our delight, the team responded with fix options which were tested and implemented, providing us with an even better solution than expected for our members. AND, they delivered it early! It is so refreshing to work with customer-focused professionals who really understand the importance of under-promising and over-delivering! Great working with the AnswerBase team and I would certainly recommend this platform. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: 1\. Easy and quick to implement and integrate with our existing platforms. The API and Zapier integrations were perfect for us. 2. Users were able to get up and going on the system with little to no training, from a front end and back end perspective. 3. Value for money. This is a product that competes with the biggest and best of them, yet a very competitive price point. Cons: 1\. Admin User Interface is a little dated. However, I understand a new UI is being developed in line with how most platfroms are evolving. 2. Consistency across the content types. Again, one of these issues for us was addressed in a very quick time frame and a fully working implementation of a feature was added. 3. More a nice to have, but having an onboarding checklist to get the platform up and running would be helpful. Reasons for switching to Answerbase Answerhub's pricing made it not viable for our community. Also, the core functionality of the Q&A platforms are essentially the same and whilst the Devada product offered a few more bells and whistles, it certainly didn't warrant the additional expenditure. Read More Joseph C. Verified reviewer Used daily for less than 12 months Review source Reviewed October 2017 Amazing product, strong feature set, great support, affordable 5 Solves major needs in an efficient and cost effective manner. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I have recommended Answerbase to a few clients based on the integration and customization options that are native to Answerbase. The product is easy to use and learn and does not require significant technical ability to integrate with existing assets. The support is top notch and goes out of its way to make sure customers are happy. I rarely do product reviews but Answerbase is an amazing solution for any knowledge base application. Cons: There are a few customization options that would be nice, but Answerbase allows access to an advanced API allowing for limitless customization. Read More VR Verified Reviewer Telecommunications 11-50 employees Used weekly for more than 2 years Review source Reviewed August 2018 Excellent Support 5 Q&A on our website with search traffic dedicated to us. - Had a great experience with their customer service when we noticed some issues related to the Google SSL penalty. They were helpful at finding options that worked well with our budget. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We looked at a few options- this one was robust and fairly priced for Q&A add-ons. Also gave us the ability to white-label it. Cons: Can be complicated setup initially- but once set up- runs like a charm. Read More Julie S. Verified reviewer Non-Profit Organization Management 10000+ employees Used weekly for less than 12 months Review source Reviewed July 2016 Great Support, flexible product 5 I am working with this product to aid a nonprofit with knowledge transfer. Even though we are not a "premium" customer, the support has been exceptional. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Able to customize to meet our needs. Vendor Response Hi Julie, Thank you for taking the time to review Answerbase. We enjoy working with you, and are happy to hear you are meeting your business goals with Answerbase. Please don't hesitate to reach out if you need anything. Replied July 2016 Read More MN Michelle N. Used unspecified for unspecified Review source Reviewed August 2011 Full featured Q&A community tool 5 I would venture to say that many businesses would benefit from having a Q&A community on Answerbase.com. This type of solution works especially well for products and services where customers may need extra help in terms of using the product and understanding the scope. For some services, may it be health-related, real estate, business oriented, technology, law – anything where there are rules and laws that can be confusing — this type of community can very much help answer basic questions. From a marketing POV – a Q&A community can provide a masterful way to stay in touch with customers as well as evangelize people as experts for your product or service. Finally, Answerbase.com does a nice job of allowing you to have another outlet for optimizing your site as more people come to your website for advice and answers. Ratings Breakdown Cons: Very new on the market Vendor Response Thanks for the review Michelle! When companies decide to make their Answerbase site public it can certainly have a customer support and marketing crossover. Customer support will save time and resources, and marketing will enough a customer facing platform that is optimized for search. Replied June 2016 Read More Jeremy P. Verified reviewer Used other for less than 6 months Review source Reviewed October 2017 Answerbase helped streamline our training event by keeping people informed without interruption. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The best thing about the software is that even though we wrote detailed directions for users, most were able to figure out how to use it with no instructions. The other best thing was the prompt, patient and helpful support. Cons: We haven't found anything we like least. It took me a few tries to figure out some of the admin tools, but taking time to learn all the features/functions combined with a couple of helpline calls made the whole thing smooth. Read More KC Kady C. Information Technology and Services 2-10 employees Used daily for less than 6 months Review source Reviewed July 2016 Excellent software with excellent customer service! 5 I had an excellent experience with Answerbase, the software is stunning and Answerbase team is REALLY available to help you. From the beginning they listened to my ALL my concerns and implemented the changes that I needed the most, even though I am not a big company. After I purchased the software they were still available and willing to help. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I truly like everything about this software. Cons: N\\A Vendor Response Hi Kady, We are super excited to hear Answerbase is successfully accomplishing your business goals. As always, please let us know if you need anything and we will make sure you are taken care of. Regards, Answerbase Team Replied July 2016 Read More NB Nicolas B. 11-50 employees Used unspecified for less than 12 months Review source Reviewed July 2016 Very good Customer support and a good product 5 We are a small company in the smart home/IoT market with a range of hardware and software products. We felt that a Q&A board is the best way to address the need of customers to exchange experience and solve specific problems. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: \- Easy to setup - Transparent pricing model - High quality software - Outstanding customer support Cons: \- Customization can get expensive (as with any other solution) - The platform is growing so some (what I consider) core features might be missing (07/2016) but the team is doing their best to push out features based on their customer needs. Read More MD Melissa D. Publishing 1001-5000 employees Used other for less than 12 months Review source Reviewed December 2017 Top notch software from a top-notch company 5 The biggest benefit is the ability for customers to self-serve, as well as reporting. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The software is extremely customizable, which we really needed. Because of all of our customizations, the implementation was pretty involved, but the support staff at Lumin helped us from start to finish, answering our questions in a timely manner. He was very helpful, organized, and reliable. Cons: There are a lot of ways you can make tweaks to the software on your own, without developer involvement, but there could be a little more out of the box. 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