Answerbase Software


 

Answerbase is a solution for mid-size and enterprise-level companies looking for marketing automation and analytics, customer service and support and social CRM. Customer service and support module allow companies to solve their common problems by automating the answers to repeat questions. It provides clients a fast turnaround on important issues that may crop up, leading to less traffic for the support team and a customer base that can research questions on their own.

Answerbase allows users to use the Q&A component with online sales, as potential customers can have any sales-based questions that can be answered directly on the product page. Existing questions are addressed immediately and new questions can be routed to the correct member of the sales team.

Answerbase provides data and suggestions to users on what content they should create or any existing content that needs improvement. Answerbase can be used in industry segments including advertising, education, media and retail. Pricing is per month. Support is offered via email and phone.

 

Answerbase - Seamless integration
 
  • Answerbase - Seamless integration
    Seamless integration
  • Answerbase - Widget integration
    Widget integration
  • Answerbase - Community gamification
    Community gamification
  • Answerbase - Administration
    Administration
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

8 Reviews of Answerbase

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Melissa from J. J. Keller
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

Top notch software from a top-notch company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The biggest benefit is the ability for customers to self-serve, as well as reporting.

Pros

The software is extremely customizable, which we really needed.
Because of all of our customizations, the implementation was pretty involved, but the support staff at Lumin helped us from start to finish, answering our questions in a timely manner. He was very helpful, organized, and reliable.

Cons

There are a lot of ways you can make tweaks to the software on your own, without developer involvement, but there could be a little more out of the box.

Review Source: Capterra
 

Joseph from Bridgetheory LLC

October 2017

October 2017

Amazing product, strong feature set, great support, affordable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Solves major needs in an efficient and cost effective manner.

Pros

I have recommended Answerbase to a few clients based on the integration and customization options that are native to Answerbase. The product is easy to use and learn and does not require significant technical ability to integrate with existing assets. The support is top notch and goes out of its way to make sure customers are happy. I rarely do product reviews but Answerbase is an amazing solution for any knowledge base application.

Cons

There are a few customization options that would be nice, but Answerbase allows access to an advanced API allowing for limitless customization.

Review Source: Capterra
 

Jeremy from Jetpack Marketing

October 2017

October 2017

Answerbase helped streamline our training event by keeping people informed without interruption.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best thing about the software is that even though we wrote detailed directions for users, most were able to figure out how to use it with no instructions. The other best thing was the prompt, patient and helpful support.

Cons

We haven't found anything we like least. It took me a few tries to figure out some of the admin tools, but taking time to learn all the features/functions combined with a couple of helpline calls made the whole thing smooth.

Review Source: Capterra
 

Nicolas from mediola - connected living AG
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

Very good Customer support and a good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a small company in the smart home/IoT market with a range of hardware and software products. We felt that a Q&A board is the best way to address the need of customers to exchange experience and solve specific problems.

Pros

- Easy to setup
- Transparent pricing model
- High quality software
- Outstanding customer support

Cons

- Customization can get expensive (as with any other solution)
- The platform is growing so some (what I consider) core features might be missing (07/2016) but the team is doing their best to push out features based on their customer needs.

Review Source: Capterra
 

Nicolas

July 2016

July 2016

Very good Support and easy to use

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We are a small company that offer a range of technical products (software and hardware) in the smart home/IoT business. We implemented a Q&A board since we felt this would be the best way to create high quality content for our community. After looking around we felt that Answerbase offered the best value for money and so far this has proven to be the case. Due to a good API we are able to utilize the platform in our service to improve our customer support. We are happy the solution

Pros

- Transparent pricing models
- Outstanding customer support
- Meeting customer needs
- Platform up and running in less than a day
- Good API that allows integration in other apps
- High quality software (very few minor bugs in the system)

Cons

I really do not have a lot to complain about.
- The platform is still growing and some (in my opinion) core features are still in the pipeline (July 2016) but, and I must say this, the team is doing a very good job to prioritize features based on the customer needs

Review Source: GetApp

  Response: Lumin Creative, Lumin Creative S.L.

Date: July 2016

July 2016

 

Hi Nic,

Thanks for the review! We are always prioritizing the functionality our customers want to see in the platform, and I'm excited to fill you in on new features soon!

Regards,

Answerbase Team

 

Kady from Zélé Tech
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Excellent software with excellent customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I had an excellent experience with Answerbase, the software is stunning and Answerbase team is REALLY available to help you.
From the beginning they listened to my ALL my concerns and implemented the changes that I needed the most, even though I am not a big company. After I purchased the software they were still available and willing to help.

Pros

I truly like everything about this software.

Cons

N\A

Advice to Others

If you are looking for a top-notch software with a professional dedicated team to help you out you are at the right place.

Review Source: Capterra

  Response: Lumin Creative, Lumin Creative S.L.

Date: July 2016

July 2016

 

Hi Kady,

We are super excited to hear Answerbase is successfully accomplishing your business goals. As always, please let us know if you need anything and we will make sure you are taken care of.

Regards,

Answerbase Team

 

Julie from NA
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2016

July 2016

Great Support, flexible product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am working with this product to aid a nonprofit with knowledge transfer. Even though we are not a "premium" customer, the support has been exceptional.

Pros

Able to customize to meet our needs.

Review Source: Capterra

  Response: Lumin Creative, Lumin Creative S.L.

Date: July 2016

July 2016

 

Hi Julie,

Thank you for taking the time to review Answerbase. We enjoy working with you, and are happy to hear you are meeting your business goals with Answerbase.

Please don't hesitate to reach out if you need anything.

 

Michelle

August 2011

August 2011

Full featured Q&A community tool

Product Quality

Product Quality
Quality

I would venture to say that many businesses would benefit from having a Q&A community on Answerbase.com. This type of solution works especially well for products and services where customers may need extra help in terms of using the product and understanding the scope. For some services, may it be health-related, real estate, business oriented, technology, law – anything where there are rules and laws that can be confusing — this type of community can very much help answer basic questions. From a marketing POV – a Q&A community can provide a masterful way to stay in touch with customers as well as evangelize people as experts for your product or service. Finally, Answerbase.com does a nice job of allowing you to have another outlet for optimizing your site as more people come to your website for advice and answers.

Cons

Very new on the market

Review Source: GetApp

  Response: Lumin Creative, Lumin Creative S.L.

Date: June 2016

June 2016

 

Thanks for the review Michelle!

When companies decide to make their Answerbase site public it can certainly have a customer support and marketing crossover. Customer support will save time and resources, and marketing will enough a customer facing platform that is optimized for search.