Aptean Respond

Aptean Respond is a complaint management solution that helps businesses streamline case management, customer satisfaction and communication operations. The application enables administrators to monitor customer complaints, perform sentiment analysis on their social media posts and quickly respond to negative feedback. Aptean Respond lets employees handle customer complaints across various social media channels including Twitter and Facebook by directly replying to their posts and messages. Managers can generate custom reports and ensure compliance with regulatory standards. Additionally, it offers a host of features such as a self-service portal, task management, analytics, a customizable dashboard and more. Aptean Respond allows supervisors to identify root causes of...