About Aptean Respond
Aptean Respond is a complaint management solution that helps businesses streamline case management, customer satisfaction and communication operations. The application enables administrators to monitor customer complaints, perform sentiment analysis on their social media posts and quickly respond to negative feedback. Aptean Respond lets employees handle customer complaints across various social media channels including Twitter and Facebook by directly replying to their posts and messages. Managers can generate custom reports and ensure compliance with regulatory standards. Additionally, it offers a host of features such as a self-service portal, task management, analytics, a customizable dashboard and more. Aptean Respond allows supervisors to identify root causes of...
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Most Helpful Reviews for Aptean Respond
Government Administration, 5,001-10,000 employees
Used daily for more than 2 years
Review Source: Capterra
EASE OF USE
VALUE FOR MONEY
Reviewed June 2020
The benefits are case working, including shared case working.PROS
That it tracks and prompts each stage of a complaint. This is useful when working in teams and now, in the world of Covid-19. for working remotely.CONS
Inability to produce tailored reports. As the person responsible for providing reports I need to be able to quickly find and report on data.
Reason for choosing Aptean Respond
Cost, speed of installation and Ombudsman compliance