Aptean Respond Software

Find out more:

Find out more:

About Aptean Respond

Aptean Respond is a complaint management solution that helps businesses streamline case management, customer satisfaction and communication operations. The application enables administrators to monitor customer complaints, perform sentiment analysis on their social media posts and quickly respond to negative feedback. Aptean Respond lets employees handle customer complaints across various social media channels including Twitter and Facebook by directly replying to their posts and messages. Managers can generate custom reports and ensure compliance with regulatory standards. Additionally, it offers a host of features such as a self-service portal, task management, analytics, a customizable dashboard and more. Aptean Respond allows supervisors to identify root causes of...
Close

Image 1 of 3

Aptean Respond survey insights

Headshot of Software Advice Advisor

Find the right CRM Software for you.

What key features are most important to you in CRM Software?

Aptean Respond User Reviews

OVERALL RATING

Showing 1 review

David

Stockport Council

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Government Administration

Time used: More than 2 years

Review Source: Capterra

Ease-of-use

3

Value for money

2

Customer support

5

Functionality

4

Reviewed June 2020

Report writer

The benefits are case working, including shared case working.

Pros

That it tracks and prompts each stage of a complaint. This is useful when working in teams and now, in the world of Covid-19. for working remotely.

Cons

Inability to produce tailored reports. As the person responsible for providing reports I need to be able to quickly find and report on data.

Reasons for choosing Aptean Respond

Cost, speed of installation and Ombudsman compliance