Totally love Auvik! It has changed the way we manage networks!

Pros

Remote access to routers/switches/devices that do not have their own cloud management. Custom alerting. Integration with our Autotask, our PSA (Ticketing) system. Dynamic network maps. Layer 1 to Layer 3 visibility.

Cons

Some of the MIBs are not fully developed yet. As a relatively new product in the market there is some maturity to come as products are added and integrations and support deepen for existing products.

This is honestly one of my favorite products to use. It's the most fun I have using IT software.

Pros

Auvik is great for mapping out your networks. It's really nice to get an overall view of your networked devices and how they all connect to each other. And it's wonderful for troubleshooting outages and connection issues because you can see everything including the actual switch ports being used. But my absolute favorite part of Auvik is the discovery portion. You install the agent and it goes out and sees what networks it can see. And then it starts querying the devices with either the default credentials it has or the ones you put in yourself. And it starts building out your network. It shows you where everything is and guesses at the things, like unmanaged hubs, that it can't see. And then it finds new networks and asks if you want to scan those too and you have your main office and all the branches all in one beautiful picture with different lines indicating Layer2/Layer2/VPN/Wireless and I just find it so enjoyable. It also is great for MSPs. The billing breakdown is very nice, and it's very easy for us to have access to all our clients but then give our clients access to just their own stuff. And the notifications are easy to setup and very granular.

Cons

Honestly I have very few problems with Auvik. Sometimes it's harder to view really large networks in an easy way. I would like better options for exporting the network map but I honestly might just not understand how to use the options I have now. I would like some more integrations but they are constantly working on that, and they have already announced IT Glue integration, so it's a very small issue.

For the most part good except for the inability resolve the false down alerts we are getting

Pros

Network discovery and SNMP monitoring. Remote access to network devices without needing to remote into a local computer.

Cons

Too many false alerts on devices being down that aren't down so it has almost gotten to a point we ignore all alerts

Auvik has enabled us to do a complete transformation of our network monitoring and management

Most of the time we've received an excelent support on both commercial and technical sides. At the very beginning it surprised us how the people at Auvik were 100% reluctant to enable a proof of concept for a customer. Now we got used to this not being an option as we have with other vendors. Technically, Auvik has enabled us to transform a lot of our network and IT operations processes, we are more efficient and effective, both on the management and on incident response. So, even if we don't get the best licensing model, the product is worth the price. Right now we are deploying the API to automate some processes, which will increase even more the value we are getting from Auvik.

Pros

Auvik's multi-tenancy, the deployment model using local collectors, Auvik's API, and the way Auvik discovers networks and then shows the network diagram.

Cons

Being forced to get advanced traffic insight licensing for all the devices on a tenant, when it makes sense to get it only for some of them. Also, being forced to a 40 nodes with basic licensing. It would've been a lot better for us to get only 30 and maybe 15 advanced licensing add-ons. Also, having to pay licensing for customer proofs of concept. We would like to have independent roles for network, security and server managers.

Best tool we use

We have been using this software for about a year now as a MSP. It's great. Any network issue pops up, we just go to auvik, and we can usually pinpoint it to a specific device, or network connection. Not long ago, we had the primary DC that authenticated all vpn traffic go down. i could not remote into the network. However, we were able to use Auvik to create a new VPN tunnel into one of the servers and then get everything fixed from there. You can back up, and do change control on all your network devices. It's easily worth the cost in time saved troubleshooting issues on the network.

Pros

Great insight into all parts of your network. Allows you to open vpn tunnels into network. Great at being able to map out all devices and your network.

Cons

It's intimidating at first, until you learn how to use it.