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Auvik software

53 reviews(4.5/5)
53 reviews(4.5/5)

Auvik is an IT asset and network monitoring solution designed for managed service providers (MSPs) to manage entire network infrastructures, including physical servers, data centers, workstations and more. The solution offers the visibility required to manage devices connected to a network.

With Auvik, MSP administrators can create multiple clients from a parent account and apply two-factor authentication for all accounts. The MSP dashboard provides a centralized view of overall network performance along with the running status of each device connected to the network.

Auvik can automatically detect connected devices within the network and establish a secure inter-network connection. The solution enables MSP administrators to easily troubleshoot, add or isolate devices from the backend.

Auvik is capable of customizing alerts and notifications with ad hoc reporting capabilities. Users can roll back to previous device configurations in stored history for improving stability.

Auvik is available on a pay-as-you-go basis that includes support via email and phone.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

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53 Reviews of Auvik

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  • Austin from Rehmann

    Specialty: Accounting

    Number of employees: 501-1,000 employees

    July 2018

    Great tool for an MSP

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The interface is quick, easy and intuitive. The map it creates is pretty and the ability to drill down through the devices is great.

    Cons

    This product did not work for my Enterprise organization because the network map it created was too large to use. As a workaround we created each of our branch offices as separate tenants which allowed the maps to be smaller. However, this caused us issues because it's not possible to create one set of credentials and have it be used for each tenant. We had to create credential objects in each tenant individually. This was an issue because if we ever change the password of a credential, we would need to update it on every office tenant that uses it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 201-500 employees

    May 2018

    Best network monitoring tool EVER!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Auvik is slick. Like super duper slick. It's been such a wonderful tool in monitoring our internal network. It provides us with an effective overview of our network infrastructure and gives us invaluable alerting to when issues pop up. It's extremely easy to use and rather simple to setup and can be done so on a variety of platforms. We currently have it running on an Ubuntu 14.04 Server box and the collector works flawlessly. Auvik's customer support has also been wonderful and is always very helpful.

    Cons

    No real cons with Auvik. It's been a great tool since we implemented it and we haven't had any major issues that would justify us giving it a mark in the "Cons" category.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp

  • Blair from Vertical Solutions, Inc.

    Number of employees: 11-50 employees

    May 2018

    Always helps us resolve the hard networking issues!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    When we have a client that is having connection issues, we always install Auvik after all other troubleshooting has failed to find the root cause of the issue.

    Cons

    The price is a little high, we typically do not use this product continuously in any environment. It would be nice to have a limited functionality mode for temporary troubleshooting.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Adam from Real IT Solutions, Inc.

    May 2018

    Owner

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The graphical representation of the network is definitely the best part. However, the alerting and management of the devices is also fantastic.

    Cons

    The speed of the web interface is frustrating at times and trend reporting is missing completely.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Kay from BP IT

    May 2018

    Successfully utilize Auvik for monitoring up/down of network devices.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Auvik is very easy to use and the quality of monitoring is high. The product is priced fairly and we consider Auvik to be a good tool add to our tool chest.

    Cons

    It would be good to expand the capabilities and functionality beyond network device monitoring. A more comprehensive one-stop monitoring and alerting tool would be of great benefit.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Adam from Carrier Access IT

    Number of employees: 11-50 employees

    May 2018

    We love the added visibility into our client networks that Auvik has provided.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    - Improved visibility into client networks - Lower MTTR for client issues - Internal efficiency gains - Improved client satisfaction - Quick, simple deployment and onboarding of MS clients

    Pros

    One Word: Simplicity. Auvik excels at quickly building out a detailed view of our client environments. Often times we'll perform a POC demonstration and point out issues that may exist that the client was not even aware of. We've also found that the additional level of detail saves our employees time when tracking down a problem which creates improved customer satisfaction and also internal efficiencies.

    Cons

    I feel the Kentik/Netflow capabilities could be greatly improved upon. Netflow can be incredibly valuable in determining the source of excess traffic and we'd love to utilize that feature once it's improved upon. Otherwise, keep growing the platform, we love what you've done so far.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • David from Sumner Group Inc

    Number of employees: 201-500 employees

    May 2018

    Auvik has proven itself as a valuable tool for monitoring our critical network components

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    active alerts and real time monitoring of our SNMP enabled equipment

    Pros

    The ability to monitor any SNMP enabled device regardless of who the equipment is manufactured by.

    Cons

    I haven't found a down side

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Great Monitoring System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is great because I get alerts when my customers servers go offline. It has really helped with down time when issues arise. Great product!

    Cons

    Honestly, I'm very happy with it and don't see any cons so far. If the occasion arises that I have an issue, I will certainly reach out, but so far, so good.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    May 2018

    Auvik has been great and easy to demo for customers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The GUI is great, and I really appreciate all the errors and misconfigurations Auvik can detect on first deployment. Setup is simple, and the live chat with support has been outstanding.

    Cons

    Some web based devices are not easily manageble (pages will not load) via Auvik. I think latency between sites would be an easy value add on.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Samer from Versiant Corporation

    Number of employees: 11-50 employees

    May 2018

    Very innovative product that provides new aspects in troubleshooting process

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of viewing network devices and their related configuration in a production environment.

    Pros

    The fact that you can view network topology derived from production environment and live equipment. Details describing network elements and their interface configuration. Real time problem and alerts reporting.

    Cons

    The search functionality in the software needs to be improved as when viewing large scale networks, user gets lost between tiny viewed network elements. Experienced slowness when using search as well.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Matt from KME Systems Inc

    Number of employees: 11-50 employees

    May 2018

    Easy to configure network monitoring. Starts gathering data within minutes!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    early identification of network changes and potential configuration issues.

    Pros

    Good basic info right out of the gate. With some additional credentials and network device configuration, you can get even more data and even back up switch and firewall configs automatically. Worth every penny at the clients where it is deployed.

    Cons

    Can be difficult to remove devices once they are in discovered. sometimes get alerts for devices the service has deemed as critical when they really are just end-user equipment. just takes some additional tweaking to clear those up. it's just expensive enough that i have to be somewhat selective about where i deploy it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    May 2018

    Auvik has made work more productive with its organized interface that is unique compared to others

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I get to enjoy my job with an organized platform that provides me information for projects and urgent issues that need to be solved right away.

    Pros

    What I like most about this software is its ability to show the user visual representations of the data

    Cons

    What I least like about Auvik is that it lacks the ability to view all of its features using a mobile app for apple and android devices.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Peter from RIPEVA LLC

    Number of employees: 2-10 employees

    May 2018

    Good product, looking forward to utilize even more moving forward.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Change control and monitoring of certain devices.

    Pros

    Web based, backs up configs (when able to), keeps track of activity through a central console, just in case there are any changes. Installs on workstations rather than mandatory servers.

    Cons

    Doesn't fully work with many Netgear Products. Limited availability to create custom device queries. For example, if a device is not supported by Auvik, you have to wait to see if they make it available. Partner support has been great, but the chat support is lacking, I am hopeful they have a phone number for support in the near future.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Dave from C.D.s IT Consulting LLC

    May 2018

    For the most part good except for the inability resolve the false down alerts we are getting

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Network discovery and SNMP monitoring. Remote access to network devices without needing to remote into a local computer.

    Cons

    Too many false alerts on devices being down that aren't down so it has almost gotten to a point we ignore all alerts

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jason from CTI Technology

    Number of employees: 11-50 employees

    May 2018

    Awesome Time Saver

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Network discover/onboarding in minutes. Proactive approach to troubleshooting network issues. SNMP and syslog collection works. Cut out all my network proactives which saves us many hours every month.

    Cons

    I do not have any cons other than the price. We do not pass the cost on to our customers so it's a straight up expense. While we do save on network proactives, it was a battle to justify the cost to the owner.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Steven from ArcSource Consulting Inc.

    May 2018

    Great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Able to easily see network info, vlans are clearly laid out, network devices are easy to "add" to the map for auvik

    Cons

    Sometimes difficult UI until I became acquainted with the software. Difficult to find certain things in the UI until Drilling into the items further

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Ron from Certus Technologies

    Number of employees: 11-50 employees

    May 2018

    Hard to visualize the value to existing cutomers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Visually able to see what devices are connected to which switch and wireless access point.

    Pros

    All of the brief statements are the reasons we like the software and find it useful. Integration with Automate; easy mgmt interface; visual interactive network map

    Cons

    All of the brief statements are the reasons we don't like the software. License structure is hard to control; not enough automated workflows in tickets without e-mails

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Richard from NSpire Technologies, LLC

    May 2018

    A value for the money paid

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    -Down detection for servers -Easy access to routers without opening http

    Pros

    -A visual representation of the network allows us to present a picture to our clients of their network.
    -Access to network devices through a web browser is a brilliant touch.

    Cons

    -Network discovery (SNMP, specifically) can be spotty.
    -Tunnels can be difficult to set up
    -Web-based tutorials for most functions would be welcome for training new users

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jeffrey from Smooth-IT

    May 2018

    A powerful tool with a few missing elements

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Live mapping is amazing when it works.
    Device configuration changes logging.
    Remote terminal.
    Autotask integration

    Cons

    Alert tuning needs a lot more granularity in configuration added.
    Time to resolution for more complex support cases needs to be addressed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    May 2018

    Auvik has helped us to discover unknown network devices in newly acquired environments environments.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ability to monitor multiple devices in multiple environments with the least amount of effort.

    Pros

    Easy to use and helps us to quickly discover issues before they become larger problems. We have been able to identify failing hardware and replace it before a major catastrophe happened.

    Cons

    The user interface can be a little tricky to navigate, but once you are familiar with it it is just like riding a bike.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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