Auvik Software


Auvik is an IT asset and network monitoring solution designed for managed service providers (MSPs) to manage entire network infrastructures, including physical servers, data centers, workstations and more. The solution offers the visibility required to manage devices connected to a network.

With Auvik, MSP administrators can create multiple clients from a parent account and apply two-factor authentication for all accounts. The MSP dashboard provides a centralized view of overall network performance along with the running status of each device connected to the network.

Auvik can automatically detect connected devices within the network and establish a secure inter-network connection. The solution enables MSP administrators to easily troubleshoot, add or isolate devices from the backend.

Auvik is capable of customizing alerts and notifications with ad hoc reporting capabilities. Users can roll back to previous device configurations in stored history for improving stability.

Auvik is available on a pay-as-you-go basis that includes support via email and phone.



58 Reviews of Auvik

Overall rating

4.69 / 5 stars

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Showing 1 - 20 of 58 reviews

January 2019

Chris from Moser Consulting

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Best tool we use

We have been using this software for about a year now as a MSP. It's great. Any network issue pops up, we just go to auvik, and we can usually pinpoint it to a specific device, or network connection. Not long ago, we had the primary DC that authenticated all vpn traffic go down. i could not remote into the network. However, we were able to use Auvik to create a new VPN tunnel into one of the servers and then get everything fixed from there. You can back up, and do change control on all your network devices. It's easily worth the cost in time saved troubleshooting issues on the network.

Pros

Great insight into all parts of your network. Allows you to open vpn tunnels into network. Great at being able to map out all devices and your network.

Cons

It's intimidating at first, until you learn how to use it.

December 2018

MUHAMMAD from Basecamp Data Solutions

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Network Police

I really really love this application.

Pros

Auvik is really good network monitoring App.
It creates a graphical topology of your network that gives you better visibility.
You can see and manage switched, routers, Access points, and end points.
Its cloud-based and can be accessed from anywhere.
It also sends notifications as per your set criteria like printer out of paper, network device offline etc.
You can add multiple clients under one account.
It also detects and sends notification in case of the loop that is a lifesaver if you have a huge network.

Cons

It doesn't support unmanagable switches so no alert and straight forward loop detection.

November 2018

Jeffrey from Hilltop

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Very in depth system to monitor your network

Pros

This will deep dive into the network and give alerts for anything you can think of, from down machines to high bandwidth usage. It all depends on how much you want to set up and how deep you want to reach.

Cons

Some things can be a bit too sensitive and will throw up errors immediately, which can be good and bad, if you end up getting caught in a rabbit hole looking for nothing but a false positive.

November 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Sexy network monitoring

Pros

We use Auvik internally to manage and watch over all our network infrastructure. It does such a good job at providing us with a dashboard to gain some insight into our switches and such and does so in a very pretty way. We've used it multiple time to track down problems and see when things aren't working correctly.

Cons

I have no complaints about Auvik, it's been rock solid. Their support is great too!

November 2018

James from Kingdom Technology Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Didn't fit our specific needs as an ISP, more designed for MSP

I liked the concept, and would like to see something similar more aimed toward Rural ISPs.

Pros

The automatic mapping feature was excellent. It did what I expected, except for a few confusing links with HP 1910 switches. The automatic configuration archiving feature would be another excellent feature to have.

Cons

This is more designed for MSPs and managing private networks than for public ISP networks. We were looking for a mapping / IPAM solution, and this probably came the closest of all the products we trialed, but wasn't the perfect fit. Had a few strange links between HP 1910 switches, which is a minor issue.

July 2018

Austin from Rehmann

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Functionality

3 of 5

July 2018

Great tool for an MSP

Pros

The interface is quick, easy and intuitive. The map it creates is pretty and the ability to drill down through the devices is great.

Cons

This product did not work for my Enterprise organization because the network map it created was too large to use. As a workaround we created each of our branch offices as separate tenants which allowed the maps to be smaller. However, this caused us issues because it's not possible to create one set of credentials and have it be used for each tenant. We had to create credential objects in each tenant individually. This was an issue because if we ever change the password of a credential, we would need to update it on every office tenant that uses it.

May 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: GetApp


Ease-of-use

5 of 5

Functionality

5 of 5

May 2018

Best network monitoring tool EVER!

Pros

Auvik is slick. Like super duper slick. It's been such a wonderful tool in monitoring our internal network. It provides us with an effective overview of our network infrastructure and gives us invaluable alerting to when issues pop up. It's extremely easy to use and rather simple to setup and can be done so on a variety of platforms. We currently have it running on an Ubuntu 14.04 Server box and the collector works flawlessly. Auvik's customer support has also been wonderful and is always very helpful.

Cons

No real cons with Auvik. It's been a great tool since we implemented it and we haven't had any major issues that would justify us giving it a mark in the "Cons" category.

May 2018

Blair from Vertical Solutions, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Always helps us resolve the hard networking issues!

Pros

When we have a client that is having connection issues, we always install Auvik after all other troubleshooting has failed to find the root cause of the issue.

Cons

The price is a little high, we typically do not use this product continuously in any environment. It would be nice to have a limited functionality mode for temporary troubleshooting.

May 2018

Adam from Real IT Solutions, Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Owner

Pros

The graphical representation of the network is definitely the best part. However, the alerting and management of the devices is also fantastic.

Cons

The speed of the web interface is frustrating at times and trend reporting is missing completely.

May 2018

Kay from BP IT

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Successfully utilize Auvik for monitoring up/down of network devices.

Pros

Auvik is very easy to use and the quality of monitoring is high. The product is priced fairly and we consider Auvik to be a good tool add to our tool chest.

Cons

It would be good to expand the capabilities and functionality beyond network device monitoring. A more comprehensive one-stop monitoring and alerting tool would be of great benefit.

May 2018

Adam from Carrier Access IT

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

We love the added visibility into our client networks that Auvik has provided.

- Improved visibility into client networks - Lower MTTR for client issues - Internal efficiency gains - Improved client satisfaction - Quick, simple deployment and onboarding of MS clients

Pros

One Word: Simplicity. Auvik excels at quickly building out a detailed view of our client environments. Often times we'll perform a POC demonstration and point out issues that may exist that the client was not even aware of. We've also found that the additional level of detail saves our employees time when tracking down a problem which creates improved customer satisfaction and also internal efficiencies.

Cons

I feel the Kentik/Netflow capabilities could be greatly improved upon. Netflow can be incredibly valuable in determining the source of excess traffic and we'd love to utilize that feature once it's improved upon. Otherwise, keep growing the platform, we love what you've done so far.

May 2018

David from Sumner Group Inc

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2018

Auvik has proven itself as a valuable tool for monitoring our critical network components

active alerts and real time monitoring of our SNMP enabled equipment

Pros

The ability to monitor any SNMP enabled device regardless of who the equipment is manufactured by.

Cons

I haven't found a down side

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Great Monitoring System

Pros

This is great because I get alerts when my customers servers go offline. It has really helped with down time when issues arise. Great product!

Cons

Honestly, I'm very happy with it and don't see any cons so far. If the occasion arises that I have an issue, I will certainly reach out, but so far, so good.

May 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Auvik has been great and easy to demo for customers

Pros

The GUI is great, and I really appreciate all the errors and misconfigurations Auvik can detect on first deployment. Setup is simple, and the live chat with support has been outstanding.

Cons

Some web based devices are not easily manageble (pages will not load) via Auvik. I think latency between sites would be an easy value add on.

May 2018

Samer from Versiant Corporation

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

May 2018

Very innovative product that provides new aspects in troubleshooting process

Ease of viewing network devices and their related configuration in a production environment.

Pros

The fact that you can view network topology derived from production environment and live equipment. Details describing network elements and their interface configuration. Real time problem and alerts reporting.

Cons

The search functionality in the software needs to be improved as when viewing large scale networks, user gets lost between tiny viewed network elements. Experienced slowness when using search as well.

May 2018

Matt from KME Systems Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Easy to configure network monitoring. Starts gathering data within minutes!

early identification of network changes and potential configuration issues.

Pros

Good basic info right out of the gate. With some additional credentials and network device configuration, you can get even more data and even back up switch and firewall configs automatically. Worth every penny at the clients where it is deployed.

Cons

Can be difficult to remove devices once they are in discovered. sometimes get alerts for devices the service has deemed as critical when they really are just end-user equipment. just takes some additional tweaking to clear those up. it's just expensive enough that i have to be somewhat selective about where i deploy it.

May 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Auvik has made work more productive with its organized interface that is unique compared to others

I get to enjoy my job with an organized platform that provides me information for projects and urgent issues that need to be solved right away.

Pros

What I like most about this software is its ability to show the user visual representations of the data

Cons

What I least like about Auvik is that it lacks the ability to view all of its features using a mobile app for apple and android devices.

May 2018

Peter from RIPEVA LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Good product, looking forward to utilize even more moving forward.

Change control and monitoring of certain devices.

Pros

Web based, backs up configs (when able to), keeps track of activity through a central console, just in case there are any changes. Installs on workstations rather than mandatory servers.

Cons

Doesn't fully work with many Netgear Products. Limited availability to create custom device queries. For example, if a device is not supported by Auvik, you have to wait to see if they make it available. Partner support has been great, but the chat support is lacking, I am hopeful they have a phone number for support in the near future.

May 2018

Dave from C.D.s IT Consulting LLC

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

May 2018

For the most part good except for the inability resolve the false down alerts we are getting

Pros

Network discovery and SNMP monitoring. Remote access to network devices without needing to remote into a local computer.

Cons

Too many false alerts on devices being down that aren't down so it has almost gotten to a point we ignore all alerts

May 2018

Jason from CTI Technology

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Awesome Time Saver

Pros

Network discover/onboarding in minutes. Proactive approach to troubleshooting network issues. SNMP and syslog collection works. Cut out all my network proactives which saves us many hours every month.

Cons

I do not have any cons other than the price. We do not pass the cost on to our customers so it's a straight up expense. While we do save on network proactives, it was a battle to justify the cost to the owner.