Auvik Software

Great tool for an MSP

Pros

The interface is quick, easy and intuitive. The map it creates is pretty and the ability to drill down through the devices is great.

Cons

This product did not work for my Enterprise organization because the network map it created was too large to use. As a workaround we created each of our branch offices as separate tenants which allowed the maps to be smaller. However, this caused us issues because it's not possible to create one set of credentials and have it be used for each tenant. We had to create credential objects in each tenant individually. This was an issue because if we ever change the password of a credential, we would need to update it on every office tenant that uses it.

Best network monitoring tool EVER!

Pros

Auvik is slick. Like super duper slick. It's been such a wonderful tool in monitoring our internal network. It provides us with an effective overview of our network infrastructure and gives us invaluable alerting to when issues pop up. It's extremely easy to use and rather simple to setup and can be done so on a variety of platforms. We currently have it running on an Ubuntu 14.04 Server box and the collector works flawlessly. Auvik's customer support has also been wonderful and is always very helpful.

Cons

No real cons with Auvik. It's been a great tool since we implemented it and we haven't had any major issues that would justify us giving it a mark in the "Cons" category.

Always helps us resolve the hard networking issues!

Pros

When we have a client that is having connection issues, we always install Auvik after all other troubleshooting has failed to find the root cause of the issue.

Cons

The price is a little high, we typically do not use this product continuously in any environment. It would be nice to have a limited functionality mode for temporary troubleshooting.

Owner

Pros

The graphical representation of the network is definitely the best part. However, the alerting and management of the devices is also fantastic.

Cons

The speed of the web interface is frustrating at times and trend reporting is missing completely.

Successfully utilize Auvik for monitoring up/down of network devices.

Pros

Auvik is very easy to use and the quality of monitoring is high. The product is priced fairly and we consider Auvik to be a good tool add to our tool chest.

Cons

It would be good to expand the capabilities and functionality beyond network device monitoring. A more comprehensive one-stop monitoring and alerting tool would be of great benefit.

We love the added visibility into our client networks that Auvik has provided.

- Improved visibility into client networks - Lower MTTR for client issues - Internal efficiency gains - Improved client satisfaction - Quick, simple deployment and onboarding of MS clients

Pros

One Word: Simplicity. Auvik excels at quickly building out a detailed view of our client environments. Often times we'll perform a POC demonstration and point out issues that may exist that the client was not even aware of. We've also found that the additional level of detail saves our employees time when tracking down a problem which creates improved customer satisfaction and also internal efficiencies.

Cons

I feel the Kentik/Netflow capabilities could be greatly improved upon. Netflow can be incredibly valuable in determining the source of excess traffic and we'd love to utilize that feature once it's improved upon. Otherwise, keep growing the platform, we love what you've done so far.

Auvik has proven itself as a valuable tool for monitoring our critical network components

active alerts and real time monitoring of our SNMP enabled equipment

Pros

The ability to monitor any SNMP enabled device regardless of who the equipment is manufactured by.

Cons

I haven't found a down side

Great Monitoring System

Pros

This is great because I get alerts when my customers servers go offline. It has really helped with down time when issues arise. Great product!

Cons

Honestly, I'm very happy with it and don't see any cons so far. If the occasion arises that I have an issue, I will certainly reach out, but so far, so good.

Auvik has been great and easy to demo for customers

Pros

The GUI is great, and I really appreciate all the errors and misconfigurations Auvik can detect on first deployment. Setup is simple, and the live chat with support has been outstanding.

Cons

Some web based devices are not easily manageble (pages will not load) via Auvik. I think latency between sites would be an easy value add on.

Very innovative product that provides new aspects in troubleshooting process

Ease of viewing network devices and their related configuration in a production environment.

Pros

The fact that you can view network topology derived from production environment and live equipment. Details describing network elements and their interface configuration. Real time problem and alerts reporting.

Cons

The search functionality in the software needs to be improved as when viewing large scale networks, user gets lost between tiny viewed network elements. Experienced slowness when using search as well.

Easy to configure network monitoring. Starts gathering data within minutes!

early identification of network changes and potential configuration issues.

Pros

Good basic info right out of the gate. With some additional credentials and network device configuration, you can get even more data and even back up switch and firewall configs automatically. Worth every penny at the clients where it is deployed.

Cons

Can be difficult to remove devices once they are in discovered. sometimes get alerts for devices the service has deemed as critical when they really are just end-user equipment. just takes some additional tweaking to clear those up. it's just expensive enough that i have to be somewhat selective about where i deploy it.

Auvik has made work more productive with its organized interface that is unique compared to others

I get to enjoy my job with an organized platform that provides me information for projects and urgent issues that need to be solved right away.

Pros

What I like most about this software is its ability to show the user visual representations of the data

Cons

What I least like about Auvik is that it lacks the ability to view all of its features using a mobile app for apple and android devices.

Good product, looking forward to utilize even more moving forward.

Change control and monitoring of certain devices.

Pros

Web based, backs up configs (when able to), keeps track of activity through a central console, just in case there are any changes. Installs on workstations rather than mandatory servers.

Cons

Doesn't fully work with many Netgear Products. Limited availability to create custom device queries. For example, if a device is not supported by Auvik, you have to wait to see if they make it available. Partner support has been great, but the chat support is lacking, I am hopeful they have a phone number for support in the near future.

For the most part good except for the inability resolve the false down alerts we are getting

Pros

Network discovery and SNMP monitoring. Remote access to network devices without needing to remote into a local computer.

Cons

Too many false alerts on devices being down that aren't down so it has almost gotten to a point we ignore all alerts

Awesome Time Saver

Pros

Network discover/onboarding in minutes. Proactive approach to troubleshooting network issues. SNMP and syslog collection works. Cut out all my network proactives which saves us many hours every month.

Cons

I do not have any cons other than the price. We do not pass the cost on to our customers so it's a straight up expense. While we do save on network proactives, it was a battle to justify the cost to the owner.

Great!

Pros

Able to easily see network info, vlans are clearly laid out, network devices are easy to "add" to the map for auvik

Cons

Sometimes difficult UI until I became acquainted with the software. Difficult to find certain things in the UI until Drilling into the items further

Hard to visualize the value to existing cutomers

Visually able to see what devices are connected to which switch and wireless access point.

Pros

All of the brief statements are the reasons we like the software and find it useful. Integration with Automate; easy mgmt interface; visual interactive network map

Cons

All of the brief statements are the reasons we don't like the software. License structure is hard to control; not enough automated workflows in tickets without e-mails

A value for the money paid

-Down detection for servers -Easy access to routers without opening http

Pros

-A visual representation of the network allows us to present a picture to our clients of their network.
-Access to network devices through a web browser is a brilliant touch.

Cons

-Network discovery (SNMP, specifically) can be spotty.
-Tunnels can be difficult to set up
-Web-based tutorials for most functions would be welcome for training new users

A powerful tool with a few missing elements

Pros

Live mapping is amazing when it works.
Device configuration changes logging.
Remote terminal.
Autotask integration

Cons

Alert tuning needs a lot more granularity in configuration added.
Time to resolution for more complex support cases needs to be addressed.

Auvik has helped us to discover unknown network devices in newly acquired environments environments.

The ability to monitor multiple devices in multiple environments with the least amount of effort.

Pros

Easy to use and helps us to quickly discover issues before they become larger problems. We have been able to identify failing hardware and replace it before a major catastrophe happened.

Cons

The user interface can be a little tricky to navigate, but once you are familiar with it it is just like riding a bike.