BigContacts vs NICE inContact Hosted Call Center

BigContacts has 199 reviews and a rating of 4.30 / 5 vs NICE inContact Hosted Call Center which has 415 reviews and a rating of 4.15 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.30 / 5 (199)

4.15 / 5 (415)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.0 / 5

4.0 / 5

Last Review Written

September 22, 2020

December 2, 2020

Pros/Cons

  • Pros

  • Liked that it was easy to use and it flowed well for us.

  • I love the user friendly interface and the ease of use. It allows me to see any updates regarding clients and allow my coworkers to stay up to date on tasks and important information.

  • Cons

  • upgrades are a challenge, but they get solved thanks to the PROS listed above.

  • Had problems utilizing the marketing module, but was informed by customer service how to use it correctly

  • Pros

  • Easy to use! Very use friendly. Great for visibility.

  • I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work

  • Cons

  • The call quality is high but if you have headsets that aren't very good it can create issues with audio.

  • Sometimes calls are choppy due to it being over the internet. However, the flexibility of working form anywhere out ways that small occasional inconvenience.

Pricing

Pricing Range

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

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Pricing Guide

2020 CRM Software Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux