BigContacts Software

4.29 / 5 (189) FrontRunners®

About BigContacts


BigContacts provides a cloud-based customer relationship management (CRM) and marketing system designed especially for small businesses to establish and nurture leads through the sales process. Information is stored in the cloud and accessed through a web-browser.

Contact information for prospects is visible with comments and links to their social media pages and accounts can be setup and imported in less than one hour. Members of the sales team can record phone calls, send emails, and complete other tasks with a single click. All email correspondence, meetings, and updated opportunities are all included within the contact history. BigContacts also alerts users when specific emails are opened.

The built-in scheduler lists all meetings and tasks and can be sorted by the day, week, or month. Each event links to the contact’s information page. Any tasks that may not have a particular time set are stored in the user’s to-do list.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

189 Reviews of BigContacts

Average User Ratings

Overall

4.29 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(83)

4 stars

(83)

3 stars

(17)

2 stars

(3)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 189 reviews

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September 2016

Karen from Catholic Business Journal

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

HUGE RELIEF

One of our sales team discovered BigContacts in Fall 2007 and recommended we try it. At the time we'd tried two other web-based CRM systems with frustrating results. As soon as I saw the clean, easy-to-understand layout of BigContacts, I was sold. We switched over immediately and the entire sales team (and me) felt a HUGE RELIEF. Since 2007, Big Contacts has gone through several major upgrades. I get frustrated at first with each major upgrade because it changes my routine, but I am confident I'll get it figured out quickly with customer service help. I contact customer service and I talk with someone IN THE U.S.A., who speaks perfect English, who is competent, and who is patient and solves my problem. That's it. Done. Again, huge relief. I like BigContacts so much that I've referred clients and friends to use it. All sold. All happy. So... that's my story. I do not exaggerate. Thank you!! -Karen

Pros

1. clean, simple, intuitive, easy to use
2. customer service is prompt, competent, speaks perfect English, is based in the United States

Cons

upgrades are a challenge, but they get solved thanks to the PROS listed above.

May 2019

Rick from Construction

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

I've tried them all....

I am reinstalling my contacts to get back up to running with BC, so ask me in a few months. I don't foree any issues.

Pros

I've been using Big Contacts for over 10 years. Last fall I was thinking I was going a different direction and I was thinking Big Contacts didn't offer what I wanted, so I spent over 2 months trying EVERTYHING out there and I disliked trying to re-learn the OTHER ways programs sorted their contacts. I finally found a replacement for Big Contacts and went with it, and now after 5 months using the other program, I am coming back to Big Contacts. With the new options they have developed, their very competitive pricing and their great customer service, they really CANNOT BE BEAT.

Cons

Nothing so far, contact me in a few months

October 2016

Kristan from Buena Vista

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2016

Perfect for what we need!

My company has been using Big Contacts for a little over a year now. Since they released the new updated version for beta testing, I have shared it with my coworkers and they are all excited to use the new version. We are able to keep track of customer calls, notes and important information. It is a user friendly interface and is very useful when communicating with my coworkers about clients. We are glad to use Big Contacts and will continue to use it! I will also use it when I open my own business very soon. Thank you!

Pros

I love the user friendly interface and the ease of use. It allows me to see any updates regarding clients and allow my coworkers to stay up to date on tasks and important information.

Cons

I wish there was a tagging feature to alert people of updated information (notes, activity), instead of them having to "follow" the certain contact.

March 2019

Dave from Experienced Advisors Recruiting, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

outstanding value

I have found that using the program designed allows me to enter information once and forget about it. It has helped in moving my business to a truly paperless environment. When I am not in the office I can access the mobile app prior to a call to refresh my memory and review the history before a call with a client. Anytime I have had a question or an issue the support team has gotten back to me quickly and has done what they promised.

Pros

The program is easy to navigate and intuitive. I especially like the ability to customize fields to my specific needs.

Cons

Once in a while the program will freeze and the input isn't saved. I'm more aware to clear my browser (Chrome) to maximize efficiency of the program.

September 2016

Linda from MC Builders LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Big Contacts Keeps Us Connected

We have found Big Contacts to be a great solution to keeping our staff connected and in control of our CRM. We use calendar functions, schedule meetings, track sales, schedule contact follow ups, add history on all calls and track progress on sales goals and pipeline from mobile and desktop. The product meets our needs at fraction of the price of other products. Big Contacts is very user friendly compared with my experience with Salesforce! We appreciate the value, reliability and the flexible fields that customize the program to meet our needs.

Pros

Flexible fields to customize our use. Multiple users with individual setting controls in admin. Mobile Application.

Cons

Sometimes search does not find what I am looking for

October 2016

Melissa from The Paver Savers

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2016

Great Tool, great price

I've yet to find ONE tool that does everything I need. I've given up trying. Big Contact does a better job at handling most of my data. I still rely heavily on a variety of spreadsheets, but this is a great component of a larger system. I've found their customer service to be far superior to any other team. Easy to reach, knowledgeable and helpful.

Pros

I like that I can customize it -'tab order', check boxes, the report writer

Cons

A silly gripe...but I need to be able to copy & paste the client data into another software application. As it stands now I get the google maps logo in my cut & paste & it really screws up the fomatting, etc in the other applications!!1

I LOVE the google map feature....I just wish it were located somewhere else!

August 2014

Anne from New Point Financial Advisors


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

August 2014

Big Contacts: underrated, affordable little powerhouse

Pros

It's web-deliverable, so you can access BigContacts from any internet connection anywhere. It has a plug-n-play learning curve, and the top-shelf features at a bargain price.

I compared it to Salesforce.com and other similar websites, but dollar for dollar, not only was BigContacts the best value, it did the job. We update client profiles after every contact, and we send emails and mass mail all with BigContacts from any internet connection.

I can attach files, photos of clients, or important documents taken with an iPhone when out of the office, and it allows you to track and keep notes about discussions, meetings, documents sent and received. Anything pertaining to the client is there at the click of a mouse.

I've use BigContacts for eight years (since 2006). I converted from a PC-based ACT! system that I had customized extensively. The web-based CRM was ahead of its time back then and has kept pace with competitors since.

BigContacts had all the features of a more expensive site like Saleforce.com without the huge cost. Add to that, it's easy to train new employees on BigContacts, which allows them to efficiently support you and the clients sooner. BigContacts.com has been a great complement to keeping my business organized, tracked, and streamlined.

Cons

I would like an iPhone app that complements the web-deliverable software.

September 2016

Craig from RealtyPath International

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2016

Love 3.0 - Smooth and Clean - Intuitive

I have been using Big C for several years now. I have gone through various iterations on the way to it becoming better. I'm impressed that the company has grown into a great organization. Great product and very responsive. I love to be able to give feedback easily while an issue is at hand. I don't mind waiting for a response because I can keep working. 3.0 has a great feel and is very intuitive. I love that some of my suggestions have been incorporated in this new release. I'm sure others suggested some of the same things but it is great to see Big C being responsive to the feedback. I would highly recommend this to others, and in fact have done so. Keep up the good work and thanks. ...Craig Pattberg

Pros

Ease of use, clean

Cons

Reports

January 2010

Daniel from Easy private Money

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

January 2010

Big Contacts has made us better... D. Mauer

Big Contacts has help us get more done in an already busy work week. And if you spend ANY amount of time out of the office, you'll be glad to bring all of your contacts with you... Thanks to Big Contacts. Price was also a big factor for us when considering online CMR's. The amount we pay for our multiple users makes Big Contacts almost FREE when compared to the savings created by increased productivity and connectivity. Plus our clients appreciate the detailed tracking of correspondence and sales all made avaliable at the touch of a button by Big Contacts. D. Mauer

Pros

I have been a user of Big Contacts coming up on two years (July 2008). And though it took real effort for me to break-away from a stand alone version of ACT, I'm glad I've made the move to a web-based CRM. I looked extensively at SalesForce.com and other similar websites, but dollar for dollar not only was Big Contacts the best value, but it had what I needed to keep track of my clients. The ability to travel up to 18-weeks a year and have all my contacts on the web has made us a more efficient company. We update client profiles after every contact, send emails and mass mail all with Big Contacts from any internet connection globally. I like that... D. Mauer

Cons

I would like it to be easier to look up a client by any of their contact information. It takes too much time to find someone by their phone number or email if you don't know the exact "field" you entered that info into.

Also, creating labels to do a mailer could be easier...

I also look forward to a "google app" I can download onto my HTC Hero so I can better navigate Big Contacts on the go. D. Mauer

May 2019

Thomas from TMA, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2019

Great value - easy to use

We have been with BigContacts for 2+ years and our employees actively use it daily with few complaints.

Pros

The Contact view is very intuitive and easy to follow with everything you would want to see about the contact on a single screen. I also like being able to see the Contact’s LinkedIn profile & photo. Adding notes and updating tasks are also very easy to do.

Cons

The sales opportunity tracking & reports could use an upgrade but I understand that developers are working on these features, so when done BigContacts will be an excellent alternative to Salesforce, Zoho, etc.

October 2016

Matt from Beauty Industry Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0