--- title: "BigContacts Software Reviews, Demo & Pricing - 2026" description: "Review of BigContacts Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/big-contacts-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / BigContacts Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/big-contacts-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/big-contacts-profile/alternatives/) # BigContacts Review From $9.99/month Free version Free trial 3 plans Wondering if BigContacts is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview BigContacts 4.3 [(205)](https://www.softwareadvice.com/crm/big-contacts-profile/reviews/) Pricing Starting at $9.99 per user per month ### About BigContacts BIGContacts provides a cloud-based customer relationship management (CRM) and marketing system designed especially for small businesses to establish and nurture leads through the sales process. Information is stored in the cloud and accessed through a web-browser. Contact information for prospects is visible with comments and links to their social media pages and accounts can be setup and imported in less than one hour. Members of the sales team can record phone calls, send emails, and complete other tasks with a single click. All email correspondence, meetings, and updated opportunities are all included within the contact history. BIGContacts also alerts users when specific emails are opened. The built-in scheduler lists all meetings and tasks and can be sorted by the day, week, or month. Each event links to the contact’s information page. Any tasks that may not have a particular time set are stored in the user’s to-do list. Wondering if BigContacts is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. ## BigContacts User Interface ## Popular BigContacts Alternatives Main Product BigContacts 4.3 [(205)](https://www.softwareadvice.com/crm/big-contacts-profile/reviews/) Ratings Breakdown - 4.37Ease of use - 4.46Value for money - 4.35Customer support - 4.19Functionality Pricing Starting at $9.99 per month Get Price Alternative Product [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) 4.6 [(910)](https://www.softwareadvice.com/crm/engagebay-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.70Value for money - 4.80Customer support - 4.59Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [Thryv](https://www.softwareadvice.com/crm/thryv-profile/) 4.2 [(537)](https://www.softwareadvice.com/crm/thryv-profile/reviews/) Ratings Breakdown - 4.12Ease of use - 4.03Value for money - 4.24Customer support - 4.12Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Freshsales](https://www.softwareadvice.com/product/113796-Freshsales/) 4.5 [(623)](https://www.softwareadvice.com/product/113796-Freshsales/reviews/) Ratings Breakdown - 4.40Ease of use - 4.42Value for money - 4.42Customer support - 4.38Functionality Pricing Starting at $11.00 per month Get Price Alternative Product [Gold-Vision CRM](https://www.softwareadvice.com/crm/gold-vision-crm-profile/) 4.6 [(131)](https://www.softwareadvice.com/crm/gold-vision-crm-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.46Value for money - 4.81Customer support - 4.45Functionality Pricing Starting at £35.00 per month Get Price Alternative Product [Nimble](https://www.softwareadvice.com/help-desk/nimble-profile/) 4.4 [(1868)](https://www.softwareadvice.com/help-desk/nimble-profile/reviews/) Ratings Breakdown - 4.28Ease of use - 4.27Value for money - 4.30Customer support - 4.21Functionality Pricing Starting at $29.90 per month Get Price ## BigContacts Pricing and Plans Starting price: $9.99 per month Free Trial Free Version Free Plan Pricing available upon request No plan information available Business $9.99 per user, per month Plan includes: - 100 Email and Letter Templates - 300 Tags - 50000 Contact Capacity - 50 Custom Fields - 50gb File Storage - Automated Emails to Prospects - Automated Tasks for Follow-up - Opportunity/Sales Dashboard - Social Profile Search Enterprise Pricing available upon request Plan includes: - Unlimited Contact Capacity - Unlimited Custom Fields - Unlimited Email and Letter Templates - Unlimited File Storage - Unlimited Tags Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## BigContacts Features - Popular features found in CRM Calendar Management Customer Journey Mapping Email Management Quotes/Estimates Reporting/Analytics Sales Pipeline Management Segmentation Task Management Territory Management Workflow Management - More features of BigContacts Activity Dashboard API Calendar/Reminder System Campaign Management Contact Database Contact Management CRM Customer Support Customization Data Import/Export Email Marketing Email Templates Email Tracking For Small Businesses Interaction Tracking Lead Capture Lead Distribution Lead Management Lead Nurturing Lead Segmentation Marketing Automation Mobile Access Monitoring Pipeline Management Prospecting Tools Reminders Sales Reports Search/Filter Shared Contacts Social Media Integration Third-Party Integrations ## BigContacts Integrations Campaign Monitor by Marigold Integration rated undefined from -1 review FreshBooks Integration rated undefined from -1 review HubSpot Marketing Hub Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review ActiveCampaign Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review See all 9 integrations ## BigContacts User Reviews ## BigContacts customer ratings - Overall rating: 4.3/5 - Total reviews: 205 ### Rating distribution - 5 stars: 97 reviews (47%) - 4 stars: 88 reviews (43%) - 3 stars: 15 reviews (7%) - 2 stars: 2 reviews (1%) - 1 star: 3 reviews (1%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.5/5 - Customer support: 4.4/5 - Functionality: 4.2/5 --- ### Great value - easy to use - Overall rating: 4/5 - Reviewer: Thomas G. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered We have been with BigContacts for 2+ years and our employees actively use it daily with few complaints. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The Contact view is very intuitive and easy to follow with everything you would want to see about the contact on a single screen. I also like being able to see the Contact’s LinkedIn profile & photo. Adding notes and updating tasks are also very easy to do. #### Cons The sales opportunity tracking & reports could use an upgrade but I understand that developers are working on these features, so when done BigContacts will be an excellent alternative to Salesforce, Zoho, etc. --- ### Just what I was looking for - Overall rating: 4/5 - Reviewer: Angela M. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered I started out using Excel but that soon became overwhelming and I knew I needed something more flexible. I tried several CRMs, even one designed for MLM consultants, but Big Contacts had the features a was looking for. I can add custom fields to contacts like favorite product and even run a search by that field. The alerts are super helpful as I don't always go to the website everyday so I will know if I have a task if I get an email. I could opt in for marketing but I'm small enough I can do personal emails. The capture emails from my email isnt working because I have Outlook but I haven't talked to support about it yet to see if there is a work around. That would be awesome if it would capture and add incoming emails to the correct contact! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Set up automatic task alerts Set up tasks with a series or preset tasks to be completed and get alerts when it's time to complete them Add notes and communication logs to contacts Add documents Custom fields #### Cons More fields than I need as MLM consultant (but I can hide them) Set up takes tim Need Bigger or Biggest plan for email alerts #### Reasons for choosing BigContacts Beehyve was geared specifically for MLMs but didnt have as many features for the same price. Therewerern't email alerts or multistep tasks. Apptivo looked very adaptable but the learning curve was very high. You had to learn a code to set up any function. It might have been more powerful than Big Contacts but I don't have the time to do it all myself as a solo. Plus this is a part time second job business for me. It might be worth a look if you have more people with lots of free time. --- ### Big Contacts is an okay CRM - Overall rating: 3/5 - Reviewer: Helen R. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used unspecified for less than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered It is a cost effective CRM program. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The CRM is easy to use. It is cost effective. #### Cons It is hard to export your data. There is no App for smartphone or tablet use. --- ### Customer relations have never been easier at my company due to BigContacts - Overall rating: 5/5 - Reviewer: Stephen W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I've had a great experience with BigContacts. At our firm, we've used it to track leads and manage/handle emails directed out to our various clients. Since client relations via email can be a hassle, especially when you're dealing with so many different accounts, using BigContacts is definitely helpful and has made all of our lives easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the direct integration of this platform into my client emails, allowing me to send and directly receive emails within the CRM platform. Everything is tracked and associated with specific contacts/accounts too automatically, which I also appreciate. The calendar feature is also very well done and has seamlessly fit within my typical workstream. #### Cons I'd like to learn more about the ability to integrate this platform with the calendars of my colleagues at my firm. --- ### HUGE RELIEF - Overall rating: 5/5 - Reviewer: Karen W. - Industry: Publishing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered One of our sales team discovered BigContacts in Fall 2007 and recommended we try it. At the time we'd tried two other web-based CRM systems with frustrating results. As soon as I saw the clean, easy-to-understand layout of BigContacts, I was sold. We switched over immediately and the entire sales team (and me) felt a HUGE RELIEF. Since 2007, Big Contacts has gone through several major upgrades. I get frustrated at first with each major upgrade because it changes my routine, but I am confident I'll get it figured out quickly with customer service help. I contact customer service and I talk with someone IN THE U.S.A., who speaks perfect English, who is competent, and who is patient and solves my problem. That's it. Done. Again, huge relief. I like BigContacts so much that I've referred clients and friends to use it. All sold. All happy. So... that's my story. I do not exaggerate. Thank you!! -Karen #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. clean, simple, intuitive, easy to use 2. customer service is prompt, competent, speaks perfect English, is based in the United States #### Cons upgrades are a challenge, but they get solved thanks to the PROS listed above. --- ### Good solution for smaller budget constrained companies - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We have been able to customize it to meet our specific data needs. #### Cons Not totally intuitive and integration with our back end systems requires a lot of work and manual processing. --- ### Great tool for managing leads - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered BIGContacts has simplified lead management for our business. We can easily track all previous touches, preferences, and upcoming tasks for our prospects and customers in one place. The tool has also made internal collaboration easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customizable sales pipeline makes it easy to track opportunities. We also use BIGContacts to generate sales reports and track our business performance. The standard reporting templates a lot of our time. Furthermore, we can save custom report filters for later use, which is a great advantage as well. #### Cons Looking forward to seeing more direct integrations for the tool. --- ### Powerful email marketing - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered BIGContacts offers excellent marketing automation capabilities. It allows us to track the position of every client in our sales funnel and optimize interactions accordingly. The reporting capabilities of this tool are quite praiseworthy too. Along with standardized templates, the tool also allows us to generate custom reports. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Customizable email templates and automated drip campaigns have significantly contributed to our marketing efforts. We can share personalized emails with our contacts easily. The group emailing feature allows us to reach out to a particular segment with relevant information. The built-in analytics tool function well. #### Cons It does not offer integrations with some of our preferred tools, such as Slack. Hoping to see more integrations from the tool in the future. --- ### Excellent program & easy to use - Overall rating: 5/5 - Reviewer: Chuck G. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered We have been with Big Contacts for over five years. We were looking for a program that was web based that would allow us to track customer information in over 40 states. BC has delivered everything we needed and more. One of the most valuable tools is the history and the email tracking capabilities. This program offers many utilities and options to increase sales and lower the sales cycle. I highly recommend this product for anyone that is in need of monitoring sales calls and customer information. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### BigContacts great customizable CRM - Overall rating: 4/5 - Reviewer: Brian M. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered BigContacts is a great, cost effective CRM that can be used for one sales person or for an entire sales force. The best thing about BigContacts is that you can customize all the fields and the entire sales process to fit your business' needs. The customer service / support staff will help you determine the best way to customize everything. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 --- Showing 1 - 10 of 205 Reviews [See All Reviews](https://www.softwareadvice.com/crm/big-contacts-profile/reviews/) ## BigContacts Popular Comparisons [monday.com AI Work Platform vs BigContacts](https://www.softwareadvice.com/crm/big-contacts-profile/vs/monday-com/) [Compare All Alternatives](https://www.softwareadvice.com/crm/big-contacts-profile/alternatives/) ## Other Top Recommended CRM Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (255) Recently recommended **101** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18808) Recently recommended **71** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **65** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (506) Recently recommended **62** times Stuck Between Options? 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