BigChange vs Keap

BigChange has 155 reviews and a rating of 4.63 / 5 stars vs Keap which has 1102 reviews and a rating of 4.07 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.63 / 5 (155)
4.07 / 5 (1102)
Ease-of-Use
4.5 / 5
3.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
November 22, 2021
November 17, 2021
Pros/Cons
  • Pros

  • Nice visual on screen so can see which jobs are coming up.
  • As the business has grown, Big Change have supported us all the way, implementing added features, new tools and always happy to look into new add ons to assist our business.
  • Cons

  • The lack of integration with accounting software but this is know sorted.
  • System error causing slow use or none use of the software occur too often.
  • Pros

  • It is somewhat customizable. We like the reporting features, and the ability to incorporate other tools like Zapier to work with InfusionSoft.
  • The fact that we can design the whole campaign on a drawing board like the platform is something that I think everyone should do. It just gives you a good overall view of how we are running things.
  • Cons

  • Extremely difficult to use; insufficient integrations; many customer service reps had poor English language skills.
  • When linkedin changed their url format I was stuck with over 3000 records with bad url's.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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