Overall This product is very effective in inputting all data for each case making tickets setting up citations and overall general communication within the team

I like most about this product why is that it’s allowed for all officers to communicate on the platform and update cases on a daily basis as well as organize all data input

The least I like about it was some glitches in the system more editing tools as well as different upgrades to improve being more efficient timeframe with the effectiveness of the system

We were using 10-year old software that was falling apart. It was a tough sell on the cost but this software will last a long time. Just be prepared to handle most challenges in-house.

It is fully customizable if you have the time; it has almost all of the features needed to be successful; the week of live onboarding helped sell staff on using the database

Customization requires an IT professional; it is very expensive; it's not as intuitive as some other shelter software; specialized reports require an IT professional; reaching their help desk is incredibly challenging

It wasn't until after we tried to leave that they continue to try and beg us to stay and keep pointing to the blog where they explain their pricing.

It has a lot of cool features and was relatively easy to implement. It's a bit clunky to get started but otherwise easy to use.

Chameleon uses their code snippet to search out any user, that has ever been in your database and counts them in the monthly user count. We were charged for 5,000 users while still implementing in beta. Literally we had 2 people working on this and they charged us for 5,000. They simply point to a blog where they indicated that these users "might" login and so they have to plan for that. If you have a static user set then you won't have any problem. But if you plan to use this like we did, to guide new users to determine if the software is for them, why would you pay for these users in perpetuity when they will never login again.

All of users are satisfied with Chameleon that makes our work more effective and efficient.

Chameleon has the very strong tracking function for animals, kennel, license, field, clinic, donor, and etc. It is able to cover all our business flow.

Chameleon mapping is making us painful. Probably it is caused by our GIS data rather than the software itself.

I'd hoped to integrate some animated gifs into some emails using the platform, but couldn't spend the amount of time needed to figure it out with the substantial learning curve. Big companies with dedicated graphic designers? YOU'LL LOVE THIS. Small business? Keep looking.

If you have a 90 minute block of time to sit down and really dig in using all the tools, you will end up with a very pro looking email or newsletter. As good as any you'll see in any inbox.

Who has 90 mins. for this, espsecially in light of the complex user interface? They provide templates, but navigating around the various elements is not intuitive at all. They could take a lesson from Canva and strip back the toolset so that users in their price range ($0-20/month i.e. solopreneurs and very small biz) could actually get something done. The interface looks like Adobe Photoshop! Too much.

Very easy to use. Anytime we have questions or need some additional training customer service is always available and willing to help.

Easy to use on-boarding / app cues software, gives you an easy way to solve small UX-problems.

Unresponsive customer support. Tried to reach out multiple times without answer.

I like all the different functionalities and how you can link to videos and links. The customizations of the messages are great as well.

It's kinda hard to use and a little frustrating when you need to be on the webpage the tour will be on. Also, I wish there was a way to hide the chameleon icon on the software.

It's fully customizable and has excellent functionality, message customizations are also available and it is able to cover all our business flows

It is difficult to use, it often takes days and days to get it right