Simple to setup. I've had a little experience with this sort of software before, but anyone could do it with a bit of research and manual reading. CG have good user guide pages which should help you through any questions. If you don't find the answers you need there's always help chat and they'll speak to you on the phone if you need. All my advisors have been most helpful - they have always come back to quickly and efficiently. Now the system is all up and running it really saves time as you can see orders, shipping, messages, and stock levels in one place. We use DPD local for our shipping and CG works really well for label printing and tracking of our orders. Good job guys!

CG maybe missing a few features of 'larger' fulfilment software out there, but it's always in development and these will probably be added in the future. I've been told they will be adding all the features i would like in the future. These being - creating products within CG, SKU/product linking across sales channels, and a reporting page for sales performance, low stock etc. That said, the current features and the entry level costs for using this software are very, very reasonable, so i'm happy to recommend it. I'm looking forward to seeing how this involves.

Channel Grabber is very easy to use and the initial set up is very easy to manage. Support can take a while if not urgent BUT if an emergency the support team deal with the issue very promptly. Excellent traffic light system for products that lets you know where your items are listed (or not). The layout of the software is simple but effective. The filter system on the orders page is excellent and makes it very easy to see what you have sold and on which channel. Also on the product page you can easily see what items have errors or are active which is VERY handy. All in all an affordable e-commerce solution with easy functionality for companies of all sizes .

Can take a while to load certain pages. Also you are limited to Amazon and Ebay marketplaces and on the CLASSIC Channel Grabber there is no API access to integrate directly to your system (although i hear this is in the pipeline)

We have been a CG customer for several years. Recently they announced they were discontinuing the CG classic. This involved stopping all stock management with Amazon. We were requested to go onto their new system - after many many weeks of requesting a demo they finally showed us. The new software does not have a listing feature - the main draw to CG years ago. They also require a £500 porting / move over service - and after 1 year the price is £65 over the classic. We have since moved to Selro - it has all the features we signed up for originally with CG. Now Channelgrabber are chasing us to pay for an extra months cancellation notice - even though it is CG who have discontinued all support for the software we were using, along with removing the stock management for Amazon (75% of our sales). Also the software does not load for circa 1minute. Very disappointing - am certainly a way to ruin your existing customer base. The sales rep [SENSITIVE CONTENT] also got annoyed with us when we expressed concern over the lack of the original listing feature - especially when we said we were looking elsewhere

Originally stock listing and inventory management

Forced to move to their new system with reduced functionality - increased cost

stock mangament, and easy label printing

It manages my stock between selling channels with very little problems, the support service it great to, and best of all its good value compared with its competitors

I dont really have much bad to say, when a problem does arise its quickly fixed, the guys at support are helpful and friendly, my only slight recomendation to improve is the speed which it sincs at, if you have a good selling product you may sell it on amazon and ebay at the same time causing a oversell, the speed is good but can take around 10 minutes to sync, if they could get that almost instant it would be perfect.

Efficiency, time saving, great interface than anybody can use.

Multichannel, communication module incorporated (no need to deal with amazon and eBay page anymore for replying to customers), very quick.

The only one would be for now the multi asin capability for amazon, but as I understood will be ready in few weeks!