Cherwell Service Management vs Google Contacts
Cherwell Service Management has 163 reviews and a rating of 4.34 / 5 stars vs Google Contacts which has 670 reviews and a rating of 4.7 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- I like how cherwell provides a database of all our incidents created from agents at the helpdesk. This allows us to collaborate and best assist our client with issues that arise.
- Nothing - I have used a number of help desk systems over my 20-year IT career.
Cons
- Currently we would only have a single admin working at a time but the idea of stepping on toes and overwriting someone's work worries me.
- It's slow, unusable, the reporting stinks. It takes 5 clicks to view an email on a ticket that someone submitted.
Pros
- Google Contacts works great for our business to store all of our clients contact information. We use G Suite for email so all contacts are easily accessible.
- Back-up is simple to upload and retrieve. This ensures that you never lose another business contact, and you can remain in contact providing good customer service.
Cons
- You can't also edit (at least) the name and surname of your contact, so you lost context when you have to change to another page.
- All of this reasoning is why I have not much to report on the negative front in regards to this particular software.
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