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CiviCRM vs Google Contacts

CiviCRM vs Google Contacts

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Overall Rating
4.0 (39)
4.7 (690)
Ease-of-Use
3.6 / 5
4.7 / 5
Value for Money
4.1 / 5
4.7 / 5
Customer Support
3.4 / 5
4.4 / 5
Functionality
4 / 5
4.6 / 5
Last Review Written
December 12, 2024
January 15, 2025
Pros/Cons
  • Pros

  • Excellent event registration and membership management at a price that can't be equaled. Best of all, it works in and with our client's websites.
  • CiviCase brings case management into to application and CiviVolunteer helps you keep track of the eager beavers who want to help your cause.
  • I loved how expansive the system was. I liked that I could use it as both a record of donors and donations etc. and as a way to process and track payments/money received.
  • Cons

  • It was hard to upgrade if too many releases went by since you were supposed to do one at a time. I almost had a database disaster during one of the updates and lost a couple days to recover the data.
  • I have had some trouble using the scheduled mailings feature. Once the mailing didn't go out at all.
  • That said, a person who understands the database can bypass the worst of it -- however, we could do this, and the closest competing product priced itself out of our reach by an excessive import fee.
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  • Pros

  • I like it, because it helps me to organize myself, and because of the reach of the audience, easy to use, store my files in the cloud, and be able to help us with colleagues in real time.
  • They have saved my bacon more than once, especially when it comes to switching phones. The quick restore once I sign in to my account is a godsend.
  • Google Contacts became much important for everyone nowadays, it has the brilliant option that everyone can save their contacts by availing this option.
  • Cons

  • They're never leaving you alone now, and they will be "openly" deceitful about it, but at least you have 971 more people to complain to that about.
  • You can't also edit (at least) the name and surname of your contact, so you lost context when you have to change to another page.
  • All of this reasoning is why I have not much to report on the negative front in regards to this particular software.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2025

Advisor Recommendations

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos