Clickatell Touch Software


Clickatell Touch is a cloud-based live chat solution that enables businesses to connect with their customers through multiple channels. It is suitable for industries such as e-commerce, banking, telecommunications and logistics. Key features include custom branding, out-of-office responders, sentiment analysis and reporting.

Clickatell Touch enables businesses to manage communications across a variety of channels, including browser-based chats windows, Facebook Messenger and Twitter. Users can customize welcome messages, create sequences for automated messaging and configure settings for handoffs to live agents. It also provides a chatbot feature that supports escalation of issues to senior agents.

Clickatell Touch also provides analytics, seat based billing, a virtual assistant, customer self-service and workflow automation. It integrates with third-party software such as Abpro, WooCommerce and QNAP.

Services are available on a monthly subscription basis which includes support via email.

Manage agents
Manage agents

Manage agents

Touch preferences

Touch preferences

Customer chat

Customer chat

Chat window

Chat window

Branding

Branding

Supported Operating System(s):

Web browser (OS agnostic)