Clickatell Software
About Clickatell
We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers can now connect with brands to find goods and services, make purchases, track orders, and resolve issues with a simple text or chat.
Clickatell’s Chat Commerce Platform supports the creation and development of customer relationships in chat-based messaging, engagement, and payment solutions. Our global customers easily manage millions of monthly conversations and transactions, all through chat. No need for cash, phone calls, in-person interactions, or apps, Clickatell is powering the digital commerce transformation.
At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people creating a bet...
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Clickatell User Reviews
OVERALL RATING
Showing 1 - 5 of 13 reviews
Kobus
Verified reviewer
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
November 2021
Easy to use and Integrate
Pros
It is easy to use and integrate especially for our international customer
Cons
There are no disadvantages to use this platform
Derick
Company size: 2-10 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
October 2021
Whatsapp is now the default communication tool in Africa. Replacing SMS
Served my wel. Exceptionally well
Pros
Ease of implementing SMS API in my customized software suites
Cons
The SMS API served me well for nearly 17 years now. The SMS price stayed constant at the same price as for 17 years now. However MTC (98% market share) have reduced their local SMS rates drastically to retain some revenue stream from SMS infrastructure as alternative of WHATSAPP replacing Voice and SMS text. However Clickatells WHATSAPP tariffs is 3 times more expensive than Clickatell's standard SMS rates. Making it an inhabitable pricey alternative for dying SMS. Please reconsidder pricing for WHATSAPP in Africa (namibia included) same as South Africa.
Reasons for choosing Clickatell
At the time it was more cost efficient and profitable service. Not any more.
Chris
Company size: 51-200 employees
Industry: Education Management
Time used: More than 2 years
Review Source: Capterra
November 2021
Feedback
Adequate
Pros
Autopayments make the work easy. Autofilling make the use not run out of credits.
Cons
Poor UI/UX for payments and management of seeing reports and usage.
Reasons for choosing Clickatell
We are considering switching to SendGrid.
Erin
Company size: 10,000+ employees
Industry: Marketing and Advertising
Time used: More than 2 years
Review Source: Capterra
August 2021
Easy to Use Platform
Pros
Clickatell is a great value for our customers. Their customer service is wonderful and they are great about keeping us updated with any new changes
Cons
The portal is great for users who were previously set up, I have to use someone else's login to view our account - for some reason, it is not easy to set up my own
Happy
Company size: 5,001-10,000 employees
Industry: Education Management
Time used: More than 2 years
Review Source: Capterra
September 2021
Excellent
Clickatell is such an excellent service provider
Pros
Its very easy to use AND will always recommend it to other business users
Cons
Nothing that I did not like about software
Reasons for choosing Clickatell
System compatibilities and API configuration constraints