I have to say the Cleo support and help section is spectacular and one of the best I've ever come across. They have a clear academy which offers training on specific things you can do in the software.

Clio Manage and Grow have been excellent additions to our practice. We especially love the integrations with other programs that we use.

Lastly, the support staff with Clio is always friendly, proactive, and responsive. If we are ever experiencing a problem with Clio, their support team helps immediately to resolve the issue.

Very good value for money and functionality is great.

Document automation is TERRIBLE and invoicing just means linking to Quickbooks.

Billing is cumbersome and inefficient, lacking in options to suspend printing for those clients who are in collections.

I have reached out to the support team many times for help to figure out how to do something, they have always been helpful and kind.

All are easy to use and save us a lot of time. The mobil app is a great supplement for someone who is in court a lot.

My client started having trouble uploading her documents to me. Assignments went missing, and so deadlines were missed.

It has very robust features and integrations. I love that the document repository is built-in and built into the price.

Thank goodness I didnt cancel my MyCAse subscription and promptly went back.

Clio support confirmed that there is no way to stop this function. The search functions are terrible.

I have recommended this software to several friends and have help to train some of them on the basics while they were feeling it out.

Clio is worth every penny and like having a team of staff when I was just starting out.

I love its workflow and integrations with other platforms. The integrations are virtually seamless.

Clio takes case management to a whole new level. Not only does it help me better organize my files and tasks, but it helps me quickly go between several tasks and files with ease.

There is an enormous amount of ability to customize clients billing and matters. I've never found a software like this one before nor one that allows you so much freedom to make it your own.

I love the ease of use and price. It's very affordable and easy to learn.

Love the ease of use, ability to share invoices with clients through email and the customer support.

Clio has been fast and efficient to use. All of our documents are uploaded with ease, and many of its features are useful.

We have been very pleased with Clio's responsiveness when we need help. They are also interested in our suggestions for changes/new options.

He dedicated the time and attention to hear our needs and we are grateful for his help.

I've had a great experience. The customer support is quick and helpful when needed.

I liked how the IT team literally walked me through the entire set-up/integration. To be 100% honest, they recovered & transferred my crashed billing entries from Timeslips into their system.

Clio is great software that makes entering expenses and time entries very easy. The software is intuitive and functional.

You will never be able to speak with a supervisor. I was extremely displeased with the service and tried cancelling the service a few days after, and they refused to give me a refund.

Almost everything I need to run my law firm can be done directly from Clio. It's incredibly useful and the price is surprisingly affordable.

Super super useful and absolutely necessary to my legal practice. I have two accounts, one for my solo practice and one for a firm I work with.

It is infuriating at times. I realize this sounds stupid, but over time, they add up.

I love how easy it is to correct or edit. I love love love that I can work literally from any location.

The reports are helpful, the integrations are plentiful and the customer support is amazing.

Clio is super easy to use and you can look at all your outstanding bills along with clients who have not paid those bills in one easy place.

Unfortunately a system update eliminated the email plugin and created a new and updated one, which came with flaws that have not been corrected.

It has a clean interface and good organization for cases that require heavy organization, i.e. multiple subfolders that live in the client case folder.

The program is pretty user friendly and the ability to customize it is pretty impressive.

We love that Gorgias is easy to use and integrates with the other softwares we use.

Some of the automated flows take a bit of work and there is a lag un status update when tickets are marked done. Not too long but a bit of a lag.

Gorgias allows us to manage our FB, Messenger, Instagram, Amazon, Email, and other Customer Service outlets all in one helpful interface.

What I like most about Gorgias is how much you can customize the inbox and create filters for your needs. I also like how responsive their customer service is.

It makes taking care of customers very easy and efficient. Macros and automations work flawlessly and save so much time.

Powerful rules and macro engine, Seamless shopify integration. Support is proactive and good.

Thank you can build custom email templates and easily use the extension within your email platform.

I think maybe it is difficult to merge some tickets.

Frequent updates are nice, the software is continuously improving. We are really happy Gorgias users.

With Gorgias we found what we were looking for. And the staff of Gorgias is kind, fast and effective.

Having the ability to also build rules to identify emails and help us prioritise has been fantastic and was definitely a selling point when moving over from our existing platform.

Oftentimes we can't see the volume of tickets, which is frustrating.

Easy to use and navigate; shorter onboarding times. Amazing team that really listens to customeer feedback.

We use Gorgias for all of our customer service and it's been great for ticket management. Saved a lot of time, easy to tag colleagues to a ticket and assign to different reps.

I truly appreciate their monthly webinars focused on updates to their system so that our team is able to successfully implement or prepare for these updates.

Gorgias has a lot of integrated features that are great for our business such as Shopify integration and a great CSAT system that is easy to use and understand.

They only thing I can think of that would be bad, is the look of the software. It looks old and outdated.

It's quick, easy and effective. We wanted a cleaner / efficient way to manage customer interactions and this helps us do so.

Their customer service is also great, and the monthly webinars they host really make me feel like I'm using the product to it's fullest extent.

I absolutely recommend gorgias as a ticketing solution. The macros save time and increase our reps ability to answer more clients.

I still struggle to understand Chat and reporting.

Very nice user friendly helpdesk package but limited marketplace integrations beyond shopify.

One, succinct terminal for all of our Customer Service needs is very helpful.

I like how customizable the product is in conjunction with it per ticket pricing as opposed to per user pricing.

Gorgias has been great for our needs, and their customer support is one of the best we have across all of the systems we use.

Pricing structure makes a ton of sense and is by ticket, not by seat, which for a small company where we all need transparency into what's going on in the service side of things is great.

The term 'gmail integration' is simply a way to use gmail as the email service provider and not Gorgias itself. Only then can you have trainable spam controls and one location for your spam.

Very easy to use and navigate through. Gorgias is super easy to learn and when you do have a new hire it is pretty simple to get them up to speed quickly.

Tagging in Gorgias is great as well as the easy integration with Shopify. You can do a lot of things without leaving the app.

It simply duplicates whats already being marked as spam by google. Other platforms have spam controls independent from google.

I love how easy it is to use. It has saved us so much time in replying to emails and tracking our internal records.

US Dollar

Ranked #1, Clio is the leading law practice management software used by over 150,000 lawyers and with the most 5-star reviews. The only legal software with 1,500+ reviews on Capterra. 

Lawyers can access and manage their work in one central system - with matters, contacts, documents, billing, payments, and everything you need in one place. Schedule a live demo to learn more.


Clio is a cloud-based legal practice management solution suitable for small to large law firms. The platform enables lawfirms and other businesses in the legal industry to track important deadlines, manage client cases and documents, bill clients, and accept payments.

The Clio dashboard displays billable hour targets and goals and and tracks performance based on these measures. Clio Payments allows lawyers to receive payments directly into a client’s trust or an operating account. 

The billing feature allows users to create custom bill plans, manage fee structures, carry out automatic or manual time entry, bill via email, and let clients access information via email or the secure client portal. The document management features include document automation, custom field creation, electronic signature capture and more.

The Clio mobile app for iphone, iPad and Android allows law firm employees carry out client interactions, document management, billable hours tracking, case management and more, from anywhere. The mobile app also offers push notifications and messaging tools to help users stay connected. Clio pricing varies based on whether law firms purchase the Clio Manage app, the Clio Grow app, or the entire Clio Suite. The Clio platform offers integration with over 200 third party software apps including other law practice management software solutions, marketing tools, payment platforms, and more.


LongDescription

File Management

Deadline Management

Document Templates

Case Management

Tax Management

Electronic Payments

Invoice History

Status Tracking

Billable Items Tracking

Time Tracking

Staff Calendar

Trust Accounting

Asset Accounting

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Timer

Sales Pipeline Management

Contract/License Management

Task Scheduling

SSL Security

Electronic Signature

Credit Card Processing

Invoice Management

Docket Management

Communication Management

Document Capture

Customer Database

Calendar Management

Customizable Fields

Collaboration Tools

Full Text Search

Conflict Management

Accrual Accounting

Data Import/Export

Automatic Billing

Accounting

For Legal Professionals

Document Classification

Multi-Location

QuickBooks Integration

Contact Management

Audit Trail

Version Control

Project Time Tracking

Lead Management

Multi-Currency

Online Invoicing

Compliance Management

Real-Time Data

Two-Factor Authentication

Client Portal

Forms Management

Workflow Management

Email Management

File Sharing

Activity Dashboard

Invoice Processing

Alerts/Notifications

Reporting & Statistics

Reminders

Invoice Creation

Time & Expense Tracking

Customer Statements

Customizable Templates

Calendar Sync

Billing & Invoicing

Document Review

Receipt Management

Accounting Integration

Document Automation

Interaction Tracking

Expense Tracking

Automatic Backup

Reporting/Analytics

Case Notes

Contact Database

Billing Rate Management

Customizable Forms

Cross Ledger Posting

Summary Reports

Check Writing

Client Management

Secure Data Storage

Task Progress Tracking

Archiving & Retention

Third-Party Integrations

Microsoft Outlook Integration

Task Management

Legal Case Management

Document Management

Court Rules-Based Scheduling

Document Generation

Search/Filter

For Family Law

Bankruptcy Case Management

Mac OS

Web browser (OS agnostic)

Windows 8

Clio pricing per user starts from:
$39/month

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Clio

In Person

Live Online

Webinars

Documentation

Videos

Gorgias is a complaint management and customer service solution that helps businesses of all sizes streamline processes related to ticket management, customer engagement, reporting, and more on a centralized platform. It allows administrators to configure workflow rules to send automated responses, assign tickets, tag issues, and manage other repetitive tasks. 

Gorgias enables team members to centrally manage customer communications across multiple channels, including email, phone, contact us pages, Facebook, and Instagram. It lets employees create templates and use pre-designed macros to send responses and pre-fill answers for queries, such as order shipping date, status, and return requests. Additionally, supervisors can access the built-in dashboard to gain insights into pre-sale tickets, conversion rates, converted tickets, sales per agent, and other key metrics.

Gorgias facilitates integration with several third-party solutions, such as Shopify, Magento, BigCommerce, Yotpo, Smile.io, RingCentral, and more. It also offers Android and iOS mobile applications, which allows employees to manage operations remotely. It is available on monthly and annual subscriptions and support is extended via FAQs, live chat, email, documentation, video tutorials, and other online measures.

Support Ticket Management

Surveys & Feedback

Personalization

Performance Management

Transfers/Routing

Customer Segmentation

Workflow Configuration

Offline Form

Automated Routing

Call Center Management

Batch Communications

Template Management

BASIC: $60/month (or $50/month when billed annually) for unlimited users and 350 tickets/month included
PRO: $300/month (or $250/month when billed annually) for unlimited users and 2000 tickets/month included
ADVANCED: $750/month (or $625/month when billed annually) for unlimited users and 6000 tickets/month included
Custom enterprise plans are also available - contact Gorgias for more information.

Clio vs Gorgias

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