# Gorgias Software Reviews, Demo & Pricing - 2026 > Review of Gorgias Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/gorgias-profile --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Gorgias Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/gorgias-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/gorgias-profile/alternatives/) # Gorgias 2026: Benefits, Features & Pricing Wondering if Gorgias is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Gorgias 4.6 [(134)](https://www.softwareadvice.com/crm/gorgias-profile/reviews/) FrontRunner 2026 Pricing Starting at $10.00 per month ### About Gorgias Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales. Wondering if Gorgias is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## Gorgias User Interface ## Popular Gorgias Alternatives Main Product Gorgias 4.6 [(134)](https://www.softwareadvice.com/crm/gorgias-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.45Value for money - 4.49Customer support - 4.47Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3443)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price ## Gorgias Pricing and Plans Starting price: $10.00 per month Free Trial Free Version Starter $10.00 flat rate, per month Plan includes: - 50 Billable Tickets - 3 User Seats - Intent & sentiment detection - Chat campaigns - Rule templates - Satisfaction survey - Support performance statistics - Live statistics - Basic triggers Basic $60.00 flat rate, per month Plan includes: - 300 Tickets/Mo - Add up to 150 Integrations - Facebook & Instagram Integrations - Macros and Rules - Self Onboarding - Unlimited Users - Live Chat - Team management - User permissions Pro $360.00 flat rate, per month Plan includes: - 2000 Tickets/Mo - Lite Onboarding - Phone (up to 3 Numbers) - Revenue Statistics - Self Onboarding Advanced $900.00 flat rate, per month Plan includes: - 5000 Tickets/Mo - Dedicated Success Manager Enterprise Pricing available upon request Plan includes: - Custom Services - Custom Billable Tickets - Custom Plan Price - Custom Overage Ticket Cost - 500 User Seats Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Gorgias Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of Gorgias Activity Dashboard API Autoresponders Batch Communications Canned Responses Case Management Chat/Messaging Contact Management Customer Complaint Tracking Customer Database Customer History Customizable Branding Customizable Templates Dashboard Email Management Email Templates Feedback Management File Sharing Interaction Tracking Issue Tracking Live Chat Macros/Templated Responses Mobile Access Multi-Channel Communication Multi-Language Offline Form Performance Metrics Personalization Proactive Chat Quality Assurance Real-Time Chat Real-time Consumer-facing Chat Reporting/Analytics Routing Social Media Integration Social Media Monitoring Support Ticket Management Support Ticket Tracking Survey/Poll Management Tagging Template Management Third-Party Integrations Ticket Management Transfers/Routing Workflow Management ## Gorgias Integrations Shopify Integration rated 4.9 from 16 reviews BigCommerce Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Gmail Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review See all 56 integrations ## Gorgias User Reviews Overall Rating 4.6 Ratings Breakdown 5 73% 4 20% 3 5% 2 1% 1 1% Secondary Ratings Ease of Use 4.6 Value for money 4.4 Customer support 4.5 Functionality 4.5 Saskia M. Verified reviewer Restaurants 10000+ employees Used weekly for less than 12 months Review source Reviewed September 2023 Georgias is excellent computer program 5 Georgias facilitates the automation of routine customer service requests and simplifies the management of more complex cases. With Gorgias, you can monitor critical metrics and assess past performance to enhance future results and the client experience. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: You may tailor the client experience you provide with Gorgias to meet your specific business requirements. You can get your job done quickly and neatly with the many useful tools and extensions it provides. When you need assistance, Gorgias is there for you. A bare-bones installation works well, but the platform can be customized to your specific needs by delving further into its settings using rules, macros, and more. Overall, it's a reliable system for achieving top productivity. Cons: Although not all services and extensions are included in your Gorgias membership, upgrading is simple, and the added functionality is well worth the investment. Reasons for switching to Gorgias easy-to-navigate interface that works well with a variety of retail channels and integrates with the most popular social media sites, facilitating the consolidation of customers who have shopped across multiple channels into a single account. Read More FL Fabian L. Verified reviewer Building Materials 51-200 employees Used weekly for more than 2 years Review source Reviewed January 2025 Good service and helpdesk platform 4 Overall very good, we stopped using the chat function but beside that it do work very well Ratings Breakdown 5 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: The simple integrations to different tools and platforms as well as the simple layout and easy work Cons: The chat function and the autoresponder is quite bad Reasons for switching to Gorgias A better platform that worked with multiple integrations and systems as well as allowed us to use it the way we want to Read More OY Ozgur Y. Verified reviewer Retail 11-50 employees Used daily for free trial Review source Reviewed January 2025 Billed us on the day they told we are still on the trial period. 1 I created a new account on Gorgias for our new brand. After a few days, I got in contact with Gorgias support to ask if we were still in trial period on Jan 17, 25. \[sensitive content hidden\] from CS team confirmed we were in trial period. A few hours later, I saw that we were billed on the same day Jan 17, 2025 for a month period with a high value package. I couldn't even have a chance to downgrade the plan and remove the services we are not expect to use because I was told we were still in trial period. And now, they are refusing to refund due to their no refund policy. We are not using the account. I have reset the plan to free and will close it asap. Awful CS, wrong guidance and scam. We were billed for $540 for nothing we used and now required to pay it. Be cautious for unexpected/uninformed billings! By the way, I reached them to benefit from referral program before creating the account. They messaged me that they were going to provide referral benefits once I created the account. But no updates since then. Too fast in billing, too slow in others. Ratings Breakdown 4 Ease of use 3 Value for money 1 Customer support 3 Functionality Pros: Gorgias integrates seamless with Shopify Cons: They have a short trial period. They can bill you while they tell you you are still on the trial period. Read More PB Pelle B. Verified reviewer Building Materials 51-200 employees Used weekly for less than 2 years Review source Reviewed January 2025 Good software for ticket management with a lot of integrations 5 Very good, the auto chat was not really good for us, other than that everything is really good! Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: Easy to implement, a lot of integrations and everything mostly just works Cons: The auto chat function is not worth the hassle of setting up Reasons for switching to Gorgias More integrations, better price per user and a more modern system Read More VR Verified Reviewer Food & Beverages 1001-5000 employees Used daily for less than 2 years Review source Reviewed June 2020 Very nice user friendly helpdesk package but limited marketplace integrations beyond shopify 4 User love it and very few headaches. Some integrations need better docs on how to use advanced functionality. Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 3 Functionality Pros: Really nice interface, users love it. Very easy to configure. Powerful rules and macro engine, Seamless shopify integration. Support is proactive and good. Developer friendly with good API Cons: If you want to integrate ebay or amazon, you need a third party add on which is itself limited. Prepare for additional costs. Rules and Macro engine has some limitations when looking to fully automate processes. It could be easier to test rule logic before deploying. Reasons for switching to Gorgias eDesk had better amazon / ebay integration but had severe limitations elsewhere. Gorgias a better all round fit. Read More Charles A. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for less than 12 months Review source Reviewed May 2022 Better than Zendesk 5 Pleasant. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use. Has live chat and now a customer support area to answer all those questions. Integrates with WhatsApp and Instagram. Allows multiple languages in one price plan. Cons: There's no pause plan when undergoing integrations or updating the website for a time, but you can always ask them to close it and come back later. Reasons for choosing Gorgias The multiple languages, ease of use, and price all in one. Reasons for switching to Gorgias Multiple languages in one ticket and ease of use. Read More CF Cadence F. Verified reviewer Consumer Goods 51-200 employees Used daily for more than 2 years Review source Reviewed April 2025 Gorgias Automation has been a game changer! 5 Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: Love the automation features—saves time, boosts team efficiency, and ensures no customer slips through the cracks. Automations help route tickets, trigger responses, and handle repetitive tasks instantly, freeing up our team to focus on more complex issues. It’s incredibly helpful for maintaining fast response times, organizing workflows, and keeping our support process consistent and scalable as we grow. Cons: The UI feels clunky at times and could definitely be more intuitive, modern, and streamlined overall. Read More HS Hope S. Verified reviewer Wholesale 2-10 employees Used weekly for less than 6 months Review source Reviewed April 2025 MY experience with Gorgias 5 Amazing. I give it 9/10, I am currently using this to manage my clients ecommerce shop Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What I like more is the automation and workflows in Gorgias, It helps with streamlining and support processes, reducing response times Cons: Just the limited customization, and the interface is a bit overwhelming . I want to keep using it because it was the first software I got to work with with the help of my client. hence I want an improvement. Because truthfully speaking it is the best. Read More AR Albert R. Verified reviewer Consumer Goods 11-50 employees Used daily for less than 2 years Review source Reviewed April 2025 Reliable, User-Friendly, and Efficient Ticketing System 5 Overall, Gorgias has been our main ticketing platform and has been very reliable. We use it every single day and rarely run into any issues. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We use Gorgias every day as our ticketing system to answer questions and communicate with our customers. It is a very reliable and user-friendly platform that absolutely gets the job done! Cons: The last few updates came with some UI changes that felt cluttered and unnecessary. Read More FM Freyxa M. Verified reviewer Retail 51-200 employees Used daily for less than 12 months Review source Reviewed April 2025 Your friend for customer communication 4 My whole experience has been Fair, many things can be used for friendly even though some things can be just better Ratings Breakdown 3 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: I like this software because it's really diligent and everything that I need to provide a good customer service is there to be used Cons: But I don't like about this is that because of the same time that everything is on the same place is not really clear where everything is located Read More Showing 1 - 10 of 134 Reviews [See All Reviews](https://www.softwareadvice.com/crm/gorgias-profile/reviews/) ## Gorgias Popular Comparisons [Salesforce Sales Cloud vs Gorgias](https://www.softwareadvice.com/compare/2764-Salesforce/vs/162532-gorgias/)[Zendesk Suite vs Gorgias](https://www.softwareadvice.com/compare/26892-Zendesk/vs/162532-gorgias/)[LiveAgent vs Gorgias](https://www.softwareadvice.com/crm/gorgias-profile/vs/liveagent/)[LiveChat vs Gorgias](https://www.softwareadvice.com/crm/gorgias-profile/vs/livechat/)[Freshdesk vs Gorgias](https://www.softwareadvice.com/crm/freshdesk-profile/vs/gorgias/)[NinjaOne vs Gorgias](https://www.softwareadvice.com/crm/gorgias-profile/vs/ninjarmm/)[Milvus vs Gorgias](https://www.softwareadvice.com/crm/gorgias-profile/vs/milvus/)[HelpDesk vs Gorgias](https://www.softwareadvice.com/crm/gorgias-profile/vs/helpdesk/)[SysAid vs Gorgias](https://www.softwareadvice.com/crm/gorgias-profile/vs/sysaid-it-crm/)[TeamSupport vs Gorgias](https://www.softwareadvice.com/crm/gorgias-profile/vs/teamsupport/)[Tidio vs Gorgias](https://www.softwareadvice.com/crm/gorgias-profile/vs/tidio-chat/)[Intercom vs Gorgias](https://www.softwareadvice.com/crm/gorgias-profile/vs/intercom/)[Gladly vs Gorgias](https://www.softwareadvice.com/call-center/gladly-profile/vs/gorgias/)[Salesforce Service Cloud vs Gorgias](https://www.softwareadvice.com/crm/gorgias-profile/vs/service-cloud/) [Compare All Alternatives](https://www.softwareadvice.com/crm/gorgias-profile/alternatives/) ## Other Top Recommended Customer Service Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (251) Recently recommended **122** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **120** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **21** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **9** times Stuck Between Options? 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