As one of the largest restaurants group in the UAE, we serve more than 20,000 customers daily. It was a hectic and time-consuming task to ensure all customers' feedback and complaints are resolved in the best possible manner as without a proper system, it was all hit and trial procedure. With CMS, we were able to overcome this challenge and ensure all complaints and suggestions are routed through a ticketing system to check what was done to ensure customer recovery, what was done to ensure it won't repeat again, and what pieces of training/investigations were done in this regard? We are very satisfied with the whole scope of CMS and looking forward to new features and reporting systems to further enhance our customers' experience

I believe the reporting system can be better, it can be automated and integrated to get timely reports and to see daily, weekly, and monthly automated reports for progress and closures.