CRM and Deals for Zendesk

RATING:

5.0

(3)
Overview

About CRM and Deals for Zendesk

CRM and Deals for Zendesk is an application designed for the Zendesk platform to provide fast access to CRM management directly from Zendesk Support. It offers an intuitive interface, sale pipeline management, deals and tickets integration, analytics, and many more. This Zendesk integration stores all deal information in one place, provides different kinds of templates and report customization, and prevents deals from getting stuck at one stage via automation. Moreover, agents can continue communications with clients from the separate deal and see all ticket information, such as previous and current tickets, public replies, internal notes, and attachments. Along with it, the deal also contains: - The progress bar to see at what stage it is at the moment. - Person and c...

CRM and Deals for Zendesk Pricing

The price changes depending on the Plan you want to purchase. The Lite Plan is $6 per agent per month, the Pro Plan is $9 per agent per month, and the Enterprise Plan is $59 per agent per month (min 10 seats). For more pricing details, visit growthdot.com

Starting price: 

$9.00 per month

Free trial: 

Available

Free version: 

Not Available

View deals path using custom filters or changing a view mode; create new deals and pipelines
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CRM and Deals for Zendesk Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

3.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for CRM and Deals for Zendesk

3 Reviews

Andres

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2023

Time Saver and Efficient Plugin for Zendesk

noticeable improvement on pipelines, tasks and follow-ups for the entire team

PROS

Organizing Pipelines is a breeze with CRM and Deals for Zendesk, helps to keep proper tracking and filtering on the working pipelines, whether is support/sales / billing representatives, they all have their own separate pipelines and queues

CONS

multilanguage support would be nice to have

Sandeep

Computer Software, 5,001-10,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2022

Nice product to track tickets and customer engagement

PROS

Ticket management and customer engagement is easy with this software. Like the support from team too.

CONS

More useful features should be added to software.

Reason for choosing CRM and Deals for Zendesk

Better support and features

Reasons for switching to CRM and Deals for Zendesk

Nice features and customer engagement

Vendor Response

Hi Sandeep, Thank you for the review. It's valuable for us. The Growthdot team is open for conversation, and we are always looking for insights from our customers. We would appreciate it if you could contact us (contact@growthdot.com) and tell us what useful features we should add to improve the app.

Replied February 2022

Oumaima

Environmental Services, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed July 2023

Efficient Sales Management and Enhanced Deal Tracking

my overall experience with CRM and Deals for Zendesk would depend on various factors such as my specific use case, business requirements, and preferences. It would also be influenced by factors such as the configuration of the platform, user adoption within my organization, and the level of support and training received.

PROS

CRM and Deals for Zendesk offer robust tools for managing customer information, interactions, and relationships. I appreciate the ability to centralize customer data, track communication history, and gain a holistic view of their customers.

CONS

particularly those new to CRM systems or Deals functionality in Zendesk, I find the platform initially complex or overwhelming. The learning curve for understanding and utilizing all the features effectively can be a challenge for some users.