devContact Software


devContact is a cloud-based help desk solution for mobile apps. It includes both FAQ and knowledge base tools as well as a live chat feature.

devContact offers a searchable database, so users can compile commonly asked questions and customers can answer their own questions through this knowledge base. This software also has an admin dashboard, where users can manage their FAQs.

In addition to devContact’s searchable knowledge base, users can also set up a live chat. In the live chat feature, customers can attach screenshots of the problems they’re experiencing.

This software allows users to assign ticket numbers to inquiries sent by customers. Users can track inquiries from the moment they are received until the tickets are closed. Users can assign tickets to team members, and users can see profiles of the customers who have sent in inquiries.

In devContact, users can also create how-tos and tutorials. These help materials can include videos and images.

This product offers customer support and mobile apps for both Android and iOS devices.



4 Reviews of devContact

Overall rating

5.0 / 5 stars

Showing 1 - 4 of 4 reviews

February 2017

Joe from PolyNome

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Amazing customer support

I started using this after seeing it implemented in another app. It seemed like a really great way of handling the problem of keeping an up to date searchable FAQ and providing an efficient way to interact with users that have problems. There were a few things that didn't quite work for me so I contacted their customer support. I was delighted to find that the team behind DevContact is just as keen to make this the perfect solution as I am to make my app the perfect solution. I can't compliment them enough.

Pros

Ease of use creating and managing FAQ

Cons

That links in FAQ are not able to be opened in safari. Hopefully that'll be addressed.

December 2016

Henrik from JBF CONSULTANTS LIMITED

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2016

Good for small businesses

Appropriate for littler organizations who require a more basic arrangement (versus Zendesk for example). others is likewise extraordinary, but yet just for bigger organizations who need to alter a considerable measure of the tweaks etc...

Pros

Tagging system
FAQ
Support ticketing
Reporting

Cons

still some small bugs

October 2015

Elena from FanFiction

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

October 2015

devContact has helped us immensely when it comes to resolving customer queries and complaints.

What do you like best?It is very simple to integrate to mobile applications and has a simple interface which makes it easy to use and handle. However, it should have a module for web based products as well and the social component can be improved. We would recommend this help desk to indie app developers and other app publishers. devContact has promised to show improvement and will be adding more features. Plus, its extremely affordable!

September 2015

Stephenie from nutritionPlus LLC.

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

September 2015

so far, works great

I recently upgraded my app with its free features, it works nice so far. they need to work on their help material but their support team was very helpful.