devContact software


devContact is a cloud-based help desk solution for mobile apps. It includes both FAQ and knowledge base tools as well as a live chat feature.

devContact offers a searchable database, so users can compile commonly asked questions and customers can answer their own questions through this knowledge base. This software also has an admin dashboard, where users can manage their FAQs.

In addition to devContact’s searchable knowledge base, users can also set up a live chat. In the live chat feature, customers can attach screenshots of the problems they’re experiencing.

This software allows users to assign ticket numbers to inquiries sent by customers. Users can track inquiries from the moment they are received until the tickets are closed. Users can assign tickets to team members, and users can see profiles of the customers who have sent in inquiries.

In devContact, users can also create how-tos and tutorials. These help materials can include videos and images.

This product offers customer support and mobile apps for both Android and iOS devices.

Supported Operating System(s):
Web browser (OS agnostic)

4 Reviews of devContact

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  • Joe from PolyNome

    Number of employees: 1 employee

    February 2017

    Amazing customer support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I started using this after seeing it implemented in another app. It seemed like a really great way of handling the problem of keeping an up to date searchable FAQ and providing an efficient way to interact with users that have problems. There were a few things that didn't quite work for me so I contacted their customer support. I was delighted to find that the team behind DevContact is just as keen to make this the perfect solution as I am to make my app the perfect solution. I can't compliment them enough.

    Pros

    Ease of use creating and managing FAQ

    Cons

    That links in FAQ are not able to be opened in safari. Hopefully that'll be addressed.

    Review Source: Capterra
  • Henrik from JBF CONSULTANTS LIMITED

    Number of employees: 2-10 employees

    December 2016

    Good for small businesses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Appropriate for littler organizations who require a more basic arrangement (versus Zendesk for example). others is likewise extraordinary, but yet just for bigger organizations who need to alter a considerable measure of the tweaks etc...

    Pros

    Tagging system
    FAQ
    Support ticketing
    Reporting

    Cons

    still some small bugs

    Review Source: Capterra
  • Elena from FanFiction

    October 2015

    devContact has helped us immensely when it comes to resolving customer queries and complaints.

    Ease-of-use
    Quality
    Support

    What do you like best?It is very simple to integrate to mobile applications and has a simple interface which makes it easy to use and handle. However, it should have a module for web based products as well and the social component can be improved. We would recommend this help desk to indie app developers and other app publishers. devContact has promised to show improvement and will be adding more features. Plus, its extremely affordable!

    Review Source: Capterra
  • Stephenie from nutritionPlus LLC.

    September 2015

    so far, works great

    Ease-of-use
    Quality
    Support

    I recently upgraded my app with its free features, it works nice so far. they need to work on their help material but their support team was very helpful.

    Review Source: Capterra
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