devContact Software
devContact is a cloud-based help desk solution for mobile apps. It includes both FAQ and knowledge base tools as well as a live chat feature.
devContact offers a searchable database, so users can compile commonly asked questions and customers can answer their own questions through this knowledge base. This software also has an admin dashboard, where users can manage their FAQs.
In addition to devContact’s searchable knowledge base, users can also set up a live chat. In the live chat feature, customers can attach screenshots of the problems they’re experiencing.
This software allows users to assign ticket numbers to inquires sent by customers. Users can track inquiries from the moment they are received until the tickets are closed. Users can assign tickets to team members, and users can see profiles of the customers who have sent in inquiries.
In devContact, users can also create how-tos and tutorials. These help materials can include videos and images.
This product offers 24-hour customer support. Mobile apps are available for both Android and iOS.
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Dashboard
Supported Operating System(s):
Web browser (OS agnostic)
4 Reviews of devContact
Joe from PolyNome
Employees number: 1 employee
February 2017
February 2017
Amazing customer support
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
I started using this after seeing it implemented in another app.
It seemed like a really great way of handling the problem of keeping an up to date searchable FAQ and providing an efficient way to interact with users that have problems.
There were a few things that didn't quite work for me so I contacted their customer support.
I was delighted to find that the team behind DevContact is just as keen to make this the perfect solution as I am to make my app the perfect solution.
I can't compliment them enough.
Pros
Ease of use creating and managing FAQ
Cons
That links in FAQ are not able to be opened in safari. Hopefully that'll be addressed.
Advice to Others
Already in communication with tech support who are doing a great job of handling all my requests.
Henrik from JBF CONSULTANTS LIMITED
Employees number: 2-10 employees
December 2016
December 2016
Good for small businesses
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Appropriate for littler organizations who require a more basic arrangement (versus Zendesk for example). others is likewise extraordinary, but yet just for bigger organizations who need to alter a considerable measure of the tweaks etc...
Pros
Tagging system
FAQ
Support ticketing
Reporting
Cons
still some small bugs
Advice to Others
Its gonna be a great and awesome product, for small businesses
Elena from FanFiction
October 2015
October 2015
devContact has helped us immensely when it comes to resolving customer queries and complaints.
Ease-of-use
Usability
Product Quality
Quality
Support
What do you like best?It is very simple to integrate to mobile applications and has a simple interface which makes it easy to use and handle.
However, it should have a module for web based products as well and the social component can be improved.
We would recommend this help desk to indie app developers and other app publishers. devContact has promised to show improvement and will be adding more features. Plus, its extremely affordable!
Stephenie from nutritionPlus LLC.
September 2015
September 2015
so far, works great
Ease-of-use
Usability
Product Quality
Quality
Support
I recently upgraded my app with its free features, it works nice so far. they need to work on their help material but their support team was very helpful.
