Diamond Relations Software


 

Diamond Relations is a cloud-based customer relationship management (CRM) solution that allows jewelry retailers to track sales and manage opportunities, while also nurturing relationships with the customers. The solution captures customer interactions in a centralized system that can be accessed by store employees. It displays the pipeline by sales stage, offering managers and executives visibility into the deals that are currently being worked in the company and the actions salespeople are taking to close those deals. It organizes contacts and can be set up to send out call reminders for birthdays, anniversaries or service calls.

Diamond Relations sends out weekly progress reports during the first month to both sales managers and salespeople, followed by bi-weekly reports the second month and then monthly reports moving forward. Opportunity management allows salespeople to close deals by sharing customer information and tracking salespeople’s progress. Pricing is per user per month.

 

Diamond Relations - Creating an Opportunity simpley type
 
  • Diamond Relations - Creating an Opportunity simpley type
    Creating an Opportunity simpley type
  • Diamond Relations - Easily view the company's contacts
    Easily view the company's contacts
  • Diamond Relations - Dashboard for each user
    Dashboard for each user
  • Diamond Relations - Progress Report sent to Managers
    Progress Report sent to Managers
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

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Taylor from University of South Florida
Specialty: Education

October 2014

October 2014

Jewelry on campus

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

How easy it is to coach salespeople to track metrics and improve their performance.

Likes Least

I have experienced nothing but superior performance by the product and excellent service by the vendor.

Recommendations

Making sure that the product is intuitive for users of all skill levels.